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All 153 New Orleans hotels

Harrah's New Orleans

4.0 of 5 Hotel   |   228 Poydras Street, New Orleans, LA 70130
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82%
Ranked #36 of 153 hotels in New Orleans
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
rockin5464 Houston, Texas
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759 people have reviewed this hotel

Traveler rating
    424
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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English first
Houston, Texas
1 review
2 of 5 stars Reviewed yesterday NEW

Stayed at this location 2 times now and both times were extremely underwhelming. The location of the property and affordable rates during the summer make this an attractive option, however the service "Room Service" in particular is without question the worst I have ever encountered out of any hotel I have ever stayed in. They are rude, ignorant, arrogant, and... More

Was this review helpful? Yes
Houston, Texas
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was very pleased with this property. In fact it is probably the best Caesers property I have been to. I have been to Vegas many times and stayed all over. Been to Biloxi and Tunica and stay at Total Rewards deals. I have to say this is probably the best place I have been to and am thinking why... More

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear rockin5464, Thank you for your recent TripAdvisor review! We value your feedback and are so pleased to hear that you enjoyed your stay in our Hotel and Casino! We love it when our guests get to enjoy their time with us and are able to take advantage of all the great sights and sounds New Orleans has to offer!... More

Greenville, South Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first time at Harrah's New Orleans from Friday August 22 - Sunday August 24 in room #2311. I flew to New Orleans and a limo driver was there with a sign with my name on an IPad ( that's a +). The limo driver didn't bother to ask to I needed help with my luggage which was... More

Was this review helpful? Yes 2
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Hello Kay P., Thank you for your recent TripAdvisor review. We would like to personally apologize for your room not being available upon arrival. We are glad you enjoyed the room you received and the amazing view that it offers. Our Hotel will be going through renovations this upcoming year and we hope that you will be able to experience... More

Orange Park, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Harrahs from August 10, 2014 through August 13, 2014. It was our 25th Wedding anniversary and when I made the reservations, I mentioned that. Our room was on a high floor and was very spacious and clean. The pillows were a composite foam. I would have preferred feather as these kept your head up too high and... More

Was this review helpful? Yes 3
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear Kathy P., Thank you for your Trip Advisor review, we sincerely appreciate your shared experience and value your feedback. On behalf of our Hotel staff and our Harrah's team, we apologize for not recognizing such an important milestone and hope that your celebration of your 25th Wedding Anniversary was memorable, despite the experience you had at our Buffet. We... More

Austin, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I went to New Orleans on a business trip and stayed at the Harrah's New Orleans for 2 nights. Staff was exceptionally friendly and very attentive. There was an error with my booking and got upgraded to a corner suite which was very spacious with great views of the city. Harrah's is centrally located and within walking distance to many... More

Was this review helpful? Yes 2
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear Paul0115, Thank you for your recent TripAdvisor review! We are so glad that you enjoyed your stay with us and that you were able to enjoy the attractions in the area surrounding our Hotel. We love to hear that our guests have received A+ customer service from our team members and that we are able to provide a memorable... More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed for 2 nights at Harrah's Hotel New Orleans. I found sausage on the bedroom floor and hair on floor in bathroom. After seeing that I was a little concerned about what I couldn't see that may not be clean. I ordered room service and placed tray outside of room 1st night and it was there... More

Was this review helpful? Yes 2
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear James M., Thank you for your Trip Advisor review. We are truly sorry to hear of your less than satisfactory experience during your Hotel stay. We sincerely value your feedback and will be forwarding your comments to our Hotel management team so that they can review and take necessary action to ensure this does not happen again. These are... More

Toronto, Canada
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

As part of the Total Rewards membership benefits, we got complimentary room for several nights near the top floor with great view of the river & surrounding areas including the Riverwalk Outlet Stores. Room was very clean & spacious with very friendly staff. Location is within walking distance of the casino + restaurants & shopping facilities. Bus & trolley routes... More

Was this review helpful? Yes 4
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear encruiser, Thank you for your recent TripAdvisor review! We are so happy to hear that you enjoyed your stay at our Hotel and that you were able to take advantage of all the great sights and sounds New Orleans has to offer in our surrounding area! We look forward to the opportunity to welcome you back soon! Sincerely, *TD... More

Humble, Texas
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Came for a couple days of gambling and celebrating a birthday. Room was spacious and overall in reasonable shape, however there was mold in the bathroom and the room hadn't been dusted in a long time. I actually had to wipe down the telephone to read the button for valet when we needed our car. Same in bathroom with mini... More

Was this review helpful? Yes 2
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear Carol J., Thank you for your Trip Advisor review. We are truly sorry to hear of your less than satisfactory experience with the cleanliness of our rooms during your stay. That is a poor experience that you should never expect from Harrah's New Orleans and we appreciate the opportunity to learn from your shared experience. We would love to... More

Switzerland
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a convention and felt that the rooms for the price we paid were below average. They are definitely due for some renovation or updating. The location near the convention center and shopping was good. The people and staff were all very friendly and helpful, so they made the stay! We are not gamblers so we did... More

Was this review helpful? Yes 3
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear CHfrequentflyer, Thank you for your recent TripAdvisor review! We are glad you were able to enjoy the sights and sounds of the area surrounding our Hotel and are happy to hear that our staff created a memorable experience for you. We are excited to share that we have some upcoming Hotel renovations that will be done and hope that... More

Slidell, Louisiana
Contributor
19 reviews 19 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is fab..rooms extra clean, great views of the city & river. Staff is super friendly & eager to please. Close to all attractions the city has to offer & great food everywhere. You can not go wrong this choice.

Was this review helpful? Yes 3
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear Bonnie K., Thank you so much for your recent TripAdvisor review. We are pleased to hear that you enjoyed our Hotel and all of the attractions in the surrounding area and hope that our services made your reunion trip one to remember. We hope to welcome you back soon! Thank you, *TD Customer Service Team Harrah's New Orleans Casino... More

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Additional Information about Harrah's New Orleans

Address: 228 Poydras Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Harrah's New Orleans 4*
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Green Hotel in New Orleans #14 Luxury Hotel in New Orleans #23 Romantic Hotel in New Orleans #24 Family Hotel in New Orleans #42 Business Hotel in New Orleans
Hotel Class
Number of rooms
450

Questions & Answers

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1 question
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2 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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