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Andrew Jackson Hotel

919 Royal Street, New Orleans, LA 70116
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Andrew Jackson Hotel
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317 Reviews from our TripAdvisor Community

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Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at this wonderful hotel for 6 nights (14th-20th Jan), it was perfectly situated on the middle of beautiful Royal street (the prettiest street in the French quarter in my opinion), 10 mins from Frenchman st, 3 mins from Bourbon, The staff made us extremely welcome (every member), our room looked out onto the beautiful courtyard and was plentiful... More 

Helpful?
Thank lisaoca
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear lisaoca, Thank you for the wonderful comments about our hotel and location. We are glad that our quiet courtyard room suited your needs perfectly. I have shared your review with the entire staff and they were thrilled that you had such a great experience. Thank you again for choosing the Andrew Jackson , and we can't wait until we... More 

Chenoa, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great historic hotel just a block off Bourbon Street. Stayed 3 nights and the only issues we had were the room was rather small and the heat didn't work. The room had two full size bed and it probably would have been better with just one queen or king. The heat didn't work but they did get us a space... More 

Helpful?
Thank olsonea
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear olsonea, Thank you for taking time to review my hotel. I apologize that a space heater was needed during your stay with us. You are right, it has been unusually cold for New Orleans. We really appreciate the feedback and look forward to your next visit. Vickie More 

Las Vegas, Nevada
Level Contributor
125 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have written over 100 reviews on Trip Advisor. With this one, I have struggled with more than any I have in the past. I will begin by saying that the staff was excellent. Very helpful and friendly. I usually rate hotels by what I paid for the night. This was New Year’s Eve in the French Quarter. We paid... More 

Helpful?
Thank rosieox
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear rosieox, Thank you for your recent review on your stay at our hotel. While we appreciate the kind words about our staff , please accept our sincere apologies for the inconvenience you experienced as we continue to work to upgrade the hotel and improve your future guest experiences. We hope you will reconsider giving us another try after the... More 

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Lacombe, Louisiana
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

Nice,safe,clean room.Very nice staff , helped with any thing I needed. Breakfast Hostess-Mignon Motton was so kind and came in the morning with a beautiful hot tray! I would stay here again for sure. Thanks.

Helpful?
Thank maryT1272KE
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear maryT1272KE, Thank you for the great feedback! I am so happy to read that you enjoyed your visit and that Mignon took great care of you. We look forward to welcoming you back! Vickie More 

Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

From the Front desk with Audouin, Tea with Gregory Fleming, and the care for our every desire fulfilled by Ms Kim Williams not to mention top flight security by Major Bob Thomas, making sure we felt secured in our King Suite, The perfect location for a romantic getaway, Louise, Brenda and the whole staff are sure to make you fall... More 

Helpful?
Thank Ifakolade O
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear Ifakolade O, Thank you for your review of the Andrew Jackson Hotel. We are glad to hear you enjoyed you stay with us and that you experienced true Southern Hospitality. We will be certain to pass along your kind words to our team members. Please let us know if there is anything we can do to be of further... More 

Bryce Canyon City, Utah
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I understand this is an old hotel but, come on. We did not have a control for the air conditioner. That was in someone else's room, really. Then after being out all afternoon, walking around Bourbon street we come backe to the room and there is NO hot watere for our room. So we have to pack up and move... More 

Helpful?
Thank Joyce S
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear Joyce S, Thank you for your recent review on your stay at our hotel. Please accept our sincere apologies for the inconvenience you experienced as we continue to work to upgrade the hotel and improve your future guest experiences. We hope you will reconsider giving us another try after the renovations. If you would like to discuss your stay... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

good hotel, big rooms, but not very clean. not enough services for the price, no fridge or drinking water available in the room, no extra services like infos about the city, the transports or activities. Lack of attention for the guests by the staff. They were refurbishing and there were lots of difficulties for the guests. We've been charged twice... More 

Helpful?
Thank TtaiAle
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear Thank you for taking the time to comment on your recent visit to New Orleans and the Andrew Jackson Hotel. I regret that you did not receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review. We hope... More 

Whittier, California
Level Contributor
3 reviews
4 of 5 stars Reviewed December 13, 2015

The Andrew Jackson Hotel is not your typical hotel. With its long and rich history, it is certainly a place one can fall in love with its simple classic New Orleans charm. Stay: My boyfriend and I stayed throughout the week of Thanksgiving. Upon arrival we were a bit apprehensive about the construction and renovation that was taking place. However,... More 

Helpful?
Thank Fraby1031
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Dear Fraby1031, Thank you for staying with us during Thanksgiving, we enjoyed having you here. Please accept our sincere apology for any inconvenience our much awaited renovation and upgrades may have caused. I loved reading about the excellent guest service provided to you by Ms. Judith and Justin, they are indeed two of our finest! Thank you again and we... More 

Independence, Missouri
Level Contributor
5 reviews
2 of 5 stars Reviewed November 29, 2015 via mobile

The first two nights, we had a freezing room. Our room had a thermostat but never went above 54 degrees. It was so uncomfortable that we had to blow the hairdryer under the blankets every few minutes to warm up. We brought it up to the front desk twice but there were no other rooms available and they had no... More 

Helpful?
Thank Bobbi C
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you Bobbie C for the feedback and the review of our hotel. We appreciate that you took the time to write about your experience. We are deeply disappointed that your stay was not better. Even though we are under renovation and upgrades,I am hoping that you would be willing to share more details of your stay with me directly.... More 

Fairview, Utah
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 28, 2015

I called to confirm that their beds were real queen size (I have two teen boys that don't fit in full beds). The front desk said they were queen. I explained the only reason I booked here was their bed sizes. When we arrived, they had lied. Extremely small rooms that wouldn't allow even a suitcase holder. Very awkward space.... More 

Helpful?
Thank 120JessicaC
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for your recent review on your stay at our hotel. Please accept our sincere apologies for the inconvenience you experienced as we continue to work to upgrade the hotel and improve your future guest experiences. We hope you will reconsider giving us another try after the renovations. Thanks for being our guest, and we hope you have a... More 

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Staying in French Quarter

Neighborhood Profile
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
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