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Andrew Jackson Hotel

919 Royal Street, New Orleans, LA 70116
Hotel amenities
Andrew Jackson Hotel
Best prices for: 1 room 1 guest
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Ranked #111 of 155 Hotels in New Orleans
A recent review
5 of 5 stars reviewed yesterday
nickandsarah88 Stafford, United Kingdom
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230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stafford, United Kingdom
Top Contributor
90 reviews 90 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed yesterday NEW

Three of us shared a room in one of the courtyard annexes and it was huge, much bigger than we expected. It was extremely clean and had all of the facilities we needed. The bathroom was very big also, and powerful shower. The staff were great, everyone was so friendly and couldn't do enough to help you. Really chatty and... More 

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

First time in New Orleans and the only complaint was the water pressure of the shower... close to anything you'd ever want to experience in New Orleans...room service breakfast to your door each morning...highly recommended

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

We're so happy you had such a great experience during your stay with us and in New Orleans! I've shared your comments about the water pressure with the management team, and we are working on a solution to that issue. Please keep us in mind for the next visit. Thanks again. Vickie More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

I stayed at the Andrew Jackson hotel for two nights and I have to say it was one of the worst hotel experiences I've ever had. Upon arrival the desk clerk was very rude and unprofessional. The rooms were very out dated and tacky. The amount of money that I paid to stay there was really not worth it. I've... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for commenting on your recent stay with us. Your experience falls way below our standards. I would love the opportunity to speak with you personally to discuss your stay in more detail. I want to investigate what fell through with the interaction with the front desk, and the condition of the room in which you stayed. I want... More 

Travelers are raving about these New Orleans hotels

New Orleans, Louisiana
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very good location near almost all activities you can do in N O. Very friendly staff. Staff member Marshall Davis this morning helped us out on some room issues. Also very helpfull and friendly.

Was this review helpful? Yes 2
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for your review! It’s wonderful to hear that the staff provided “outstanding service and hospitality” during your stay. We look forward to welcoming you back. Vickie More 

New Westminster, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel is a mix-up of pleasure and disgust. When we arrived the guy at the front desk didn't greet us at all. He was rude and distant. After taking his time to check us in, he then gave us the keys to our room. (they were actual keys! cool!) When we opened the door we could barely enter because... More 

Was this review helpful? Yes 1
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

We appreciate you taking the time to bring these issues to our attention. Your comments are very important and we take them very seriously. We are very sorry for the level of service you received from a member of our Front Office staff during your stay. This is certainly not indicative of the manner in which we intend to operate... More 

Senior Contributor
21 reviews 21 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

unless you can get this on some great/ cheap deal online... go elsewhere. if youre going to be drunk the whole time youre in your hotel room, then i guess this place would be fine but otherwise i wouldnt go again. the staff was flat-out rude, the room was small, smelly and dirty. we couldnt plug in anything becuase the... More 

Was this review helpful? Yes
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

We appreciate your review regarding your most recent stay with us. We are sorry that your room did not meet your expectations. Our management team is looking into your valuable feedback. Thank you for taking the time to provide us with these comments as they help us create a better experience for all our guests. Thank you once again and... More 

Glenrowan, Australia
Top Contributor
86 reviews 86 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This cost of hotels in the French Quarter is outrageous . More expensive the Times Square We booked the Andrew Jackson after reading mixed reviews . The location is the selling point. One block from bourbon street . And a laundry just around the corner was just what we needed after 3 weeks of traveling . Really difficult to get... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

We are very sorry that your stay at our hotel was not better. Thank you for taking the time to share these comments. Please know that all of the issues you mentioned are being addressed. We hope you will give us another try the next time you're in New Orleans. Vickie More 

Phila., PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First of all... this is about the best location you could ask for if you want to stay in the French Quarter. Steps from everything and Royal St. is just so quaint! I stayed at this hotel from Apr 18 - 22. When booking the trip, I didn't realize how price the hotels in the French Quarter had gotten -... More 

Was this review helpful? Yes 1
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to post your comments on TripAdvisor regarding your recent stay with us. We are always looking for ways to improve, so thank you for your suggestions. I also shared your suggestions with our management team during our weekly meeting. We hope to serve you again in the future. Vickie More 

Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are looking for a hotel that is conveniently located in the French Quarter, this meets the bill. The rooms are in need of updating. The first room we were in had a leak in the ceiling and after complaining, they moved us to another room. Our second room was near the courtyard so it tended to be noisy.... More 

Was this review helpful? Yes
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to post your comments on TripAdvisor regarding your recent stay with us. We are so sorry for the inconvenience that you experienced during your stay with us. We apologize for the issues and we have taken appropriate action so such issues would not occur in the future. We hope to have another chance to... More 

Boston, Massachusetts
Top Contributor
194 reviews 194 reviews
25 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for one night with my teenage son. We had a reservation for one room with two queen beds. The room was very small. So small we couldn't open the room door wide enough to get in our luggage. So small there wasn't a closet. Too add to the small size was a very noisy outdoor light fixture... More 

Was this review helpful? Yes
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

We appreciate your review regarding your most recent stay with us. We are sorry that your room did not meet your expectations. Our management team is looking into your valuable feedback. Thank you for taking the time to provide us with these comments as they help us create a better experience for all our guests. Thank you once again and... More 

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