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All 152 New Orleans hotels

Andrew Jackson Hotel

3.0 of 5 Hotel   |   919 Royal Street, New Orleans, LA 70116
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Andrew Jackson Hotel
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Ranked #107 of 152 hotels in New Orleans
A recent review
3 of 5 stars reviewed 1 week ago
Family5Missouri Missouri
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157 people have reviewed this hotel

Traveler rating
    35
    47
    21
    22
    32
See reviews for
27
48
5
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Missouri
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Worn rooms however walking distance to everything in the French quarter. We parked in garage on Chatres much cheaper than what hotel offered (check online). Great trip as long as you realize this is lodging...not a resort.

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to review our property. We appreciate your feedback so that we can use it in our ongoing efforts to improve our guests' experience. We believe this to be a charming historic French Quarter hotel with tons of potential and most of our guests see it as such. While every effort is being made to... More

atlanta
Contributor
12 reviews 12 reviews
6 hotel reviews
3 of 5 stars Reviewed March 7, 2014

The front desk staff were so so. Some were friendly and some just appeared to hate being there. The hotel is old but this is the French quarter. The first room we were in had no heat it was also very small. We were moved to a room right on the street and the lobby. THis room was much larger... More

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service we strive to provide, and we apologize that your stay was unsatisfactory. Your feedback was shared with our team, in our on-going efforts to deliver the best possible guest service experience. We are happy to report that... More

Jasper, Alabama
1 review
2 of 5 stars Reviewed February 24, 2014

The hotel is charming, clean, and conveinent to everything. However, I paid almost 300.00 for 1 night and literally "froze" the whole night!! We did not have a thermostat in our room; it was located next door. The 2 young, drunk gentlemen (and I use that title loosely) turned the air conditioning way down and it was already 43 degrees... More

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described is not what we would for our guests, and we apologize that your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.” Thank you for contacting me and allowing... More

Sioux Falls, South Dakota
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2014

We stayed here for four nights, and it was fantastic! Location is super! The desk staff are the greatest. Very nice, fun, knowledgeable about the area. We got a room upgrade so we could have rooms close together. The young gentleman who brought breakfast in the morning was so sweet, and gave excellent service. The young lady who cleaned the... More

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to post such a complimentary review following your recent stay here at the Andrew Jackson Hotel. I'm so thrilled to hear that you enjoyed your stay and the service provided to you by our team! I will be sure to share your kind words with everyone. We truly look forward to welcoming you back... More

Worcester
Top Contributor
56 reviews 56 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 16, 2014

Unsure of what to expect due to the mixed reviews I was pleasantly surprised. I was put in a room at the top of the stairs to start with but the toilet wasn't working and the shower was dripping - I was moved immediately to a room on the balcony above the courtyard which was lovely. It was clean and... More

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you so much for staying with us at the Andrew Jackson Hotel, and for taking the time to post your review. I am happy to hear that you enjoyed your time with us and I am looking forward to the pleasure of welcoming you back in the future. More

Tampa, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 4, 2014

Stay at the Andrew Jackson. Seriously. The location is fabulous -- you're within a short walk of Jackson Square, St. Louis Cathedral, Cafe du Monde, Central Grocery, Bourbon Street, Armstrong Park, and the Dumaine Station for the Riverfront street car. Now let's talk about the hotel. It's haunted. How do I know? Well, every night I was there -- about... More

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. I want to especially thank you for your lovely comments about your stay at our hotel. We hope to see you back soon. More

Top Contributor
63 reviews 63 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 28, 2014

Me and a friend stayed here for the D&T shows at the Saenger. The hotel was everything we needed. When we travel, we don't stay in the room. Its basically used for showering and sleeping. We cut the tv on once in the 4 days we were there. The breakfast was great even with it just being croissants, coffee, and... More

Was this review helpful? Yes 1
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you so much for staying with us and for taking the time to post your review. I am happy to hear that you enjoyed your time with us and I am looking forward to the pleasure of welcoming you back in the future. More

Atascadero, California
1 review
1 of 5 stars Reviewed January 24, 2014

First of all, the only reservation available was for a package deal. When I called and tried to find out more information about the deal arrangements, I was met with an unpleasant snippy person who was insulting and no help. When we arrived, they had only reserved one room for us. My paperwork and prepayment clearly indicated I had paid... More

Was this review helpful? Yes
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service we strive to provide, and we apologize that your stay was unsatisfactory. Your feedback was shared with our management team, and I would appreciate the opportunity to speak with you personally to resolve the issues you had... More

NJ
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 23, 2014

First night blood station sheets, we didn't get a congenital breakfast the first two nights and yes we did fill out the card and place it on the door, our neighbors got it both mornings. The shower had no water pressure and the toliet seat was broken. We wanted culture, didn't want a dirty hotel with half service. We called... More

Was this review helpful? Yes 1
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to share your valuable review. As per our phone conversation, I truly apologize for the unacceptable experience you described, which is not the level of service we try to provide. Your feedback was shared with the entire staff @ the Andrew Jackson in an effort to ensure this does not happen again. I would... More

Venice, Italy
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 13, 2014

My partner and I have been traveling for four weeks across the USA and New Orleans was our last stop. During the road trip, we have been shopping and we had some food left that we took to our room at the Andrew Jackson. I wished we never did it. That night we were watching a movie and we heard... More

Was this review helpful? Yes 1
Vickie P, General Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service we strive to provide, and we apologize that your stay was unsatisfactory. I would appreciate the opportunity to speak to you about the issues you described in your review, please call me at 504.524.4401. Thank you, Vickie... More

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Additional Information about Andrew Jackson Hotel

Also Known As:
Andrew Jackson New Orleans
Hotel Andrew Jackson
Address: 919 Royal Street, New Orleans, LA 70116
Location: United States > Louisiana > New Orleans
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #107 of 152 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Andrew Jackson Hotel 3*
Reservation Options:
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