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Andrew Jackson Hotel

919 Royal Street, New Orleans, LA 70116
Hotel amenities
Andrew Jackson Hotel
Best prices for: 1 room 1 guest
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Ranked #111 of 155 Hotels in New Orleans
A recent review
4 of 5 stars reviewed 4 days ago
jillmmax Phila., PA
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222 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phila., PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First of all... this is about the best location you could ask for if you want to stay in the French Quarter. Steps from everything and Royal St. is just so quaint! I stayed at this hotel from Apr 18 - 22. When booking the trip, I didn't realize how price the hotels in the French Quarter had gotten -... More 

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Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

If you are looking for a hotel that is conveniently located in the French Quarter, this meets the bill. The rooms are in need of updating. The first room we were in had a leak in the ceiling and after complaining, they moved us to another room. Our second room was near the courtyard so it tended to be noisy.... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for taking the time to post your comments on TripAdvisor regarding your recent stay with us. We are so sorry for the inconvenience that you experienced during your stay with us. We apologize for the issues and we have taken appropriate action so such issues would not occur in the future. We hope to have another chance to... More 

Boston, Massachusetts
Top Contributor
194 reviews 194 reviews
25 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night with my teenage son. We had a reservation for one room with two queen beds. The room was very small. So small we couldn't open the room door wide enough to get in our luggage. So small there wasn't a closet. Too add to the small size was a very noisy outdoor light fixture... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

We appreciate your review regarding your most recent stay with us. We are sorry that your room did not meet your expectations. Our management team is looking into your valuable feedback. Thank you for taking the time to provide us with these comments as they help us create a better experience for all our guests. Thank you once again and... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Couldn't even use shower due to calcification/ dirt on shower head! Key did not work in room door. Had to wake my sister to let me in room! If the owner would invest in the business and even make basic updates, would be fantastic !

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for choosing the Andrew Jackson Hotel & sharing with us your valuable feedback. I extend my sincere apologies for the inconvenience caused to you during your stay. Being in the hospitality industry we do understand the importance of serving our guests to the fullest. However with this instance we seem to have fallen short of your expectations. I... More 

livininlouisiana
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I decided at the last minute to get a hotel room for our visit to the French Quarter Festival. There wasn't many rooms available and they were very expensive. The weather forecast wasn't great so we looked on Bookit.com the night before our visit and found this one available and reasonably priced so we booked it. After... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you for choosing to stay at the St. Pierre Hotel, even after reading some negative reviews. We were thrilled to read your delightful feedback of your recent visit with us. Inspiring comments such as yours reaffirm that we are reaching our goal of providing great customer service. We look forward to serving you again soon. Thank you again, Vickie More 

Mandeville, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just checked-out of the Andrew Jackson Hotel from Easter weekend and the hotel did a great job of accommodating my friends and us. The rooms were ok but the hotel is awesome. It is quaint and the Front Desk guy made our weekend. The courtyard is what you think of when you see clips of New Orleans. We hung... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you so much for staying with us at the Andrew Jackson and for taking the time to post your review. I am happy to hear that you enjoyed your time with us and I am looking forward to the pleasure of welcoming you back in the future. Vickie More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here 3 nights for a girls trip, my friend and I absolutely loved it. I will start by saying the location is perfect if you want to be close to but away from the craziness of Burbon St. The hotel itself is beautiful and peaceful, all of the staff were extremely helpful and nice. On Royal St. you... More 

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Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this wonderful feedback of your exciting stay and the kind words about our staff. We are so pleased that the Andrew Jackson met your expectations. Please revisit us next time you’re in the Crescent City! More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff at the AndewJackson is the greatest. They went out of there way to make our trip special. The maid service was excellent and they are so sweet. Hotel is in the perfect location close to everything.

Was this review helpful? Yes 1
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Thank you so much for taking the time to share your experience at our hotel. I appreciate the kind words about our staff, I will pass your kudos on to them. We look forward to hosting your next visit to New Orleans! Vickie More 

1 review
5 of 5 stars Reviewed March 21, 2015

Went to Louisiana for Bourbon St nighlife with friends. We found this place and couldn't be happier. The front clerks were all great especially Jeffrey from the night shift. He made us feel welcome and was very helpful when it came to questions about the place. Reasonable price, down the road from Bourbon St, right around everything!

Was this review helpful? Yes
Vickie P, Guest Relations Manager at Andrew Jackson Hotel, responded to this review

Reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback of your exciting stay and the kind words about our staff. I know Jeffrey will be thrilled you mentioned him by name. We are so pleased that the Andrew Jackson met your expectations. Please revisit us next time you’re... More 

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