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Loews New Orleans Hotel

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300 Poydras St, New Orleans, LA 70130
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Loews New Orleans Hotel
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1,025 Reviews from our TripAdvisor Community

Traveler rating
    567
    298
    91
    41
    28
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184
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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There are newer reviews for Loews New Orleans Hotel
See the most recent reviews
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 7, 2013

Nice rooms, lobby staff very courteous and polite. Centrally located a few blocks from convention center and French Quarter. Wifi completely unreliable / useless for evening checking email at 12.95/day. Not good for a 4 star convention center hotel. Also returned to my room in the afternoon to find that housekeeping left my room door ajar for who knows how... More 

Was this review helpful? Yes 1
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. We would like to speak to you personally in reference to your experience. Please contact us at neworleanscustomerservice@loewshotels.com. We look forward to speaking to you. Sincerely,... More 

lafayette
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 3, 2013

false LOEWs charges appeared on my credit card, caught by credit card department . which resulted in card cancellation and inconvenience. no apologies from hotel. Dirty, worn and heavily stained carpet. Too much money for what you get.

Was this review helpful? Yes 5
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. We would like to speak to you personally in reference to your experience. Please contact us at neworleanscustomerservice@loewshotels.com. We look forward to speaking to you. Sincerely,... More 

Pensacola, Florida
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 2, 2013

I spent the Thanksgiving holidays and weekend with family here and was more than pleased with every aspect of the stay. Bell staff, valet, and front desk staff were all gracious and welcoming. The rooms were outstanding; large, well appointed, and a beautiful view of the Mississippi River. We had brunch one morning in the café and were extremely pleased... More 

Was this review helpful? Yes 1
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to provide feedback on your experience in New Orleans and at the Loews New Orleans Hotel. We are delighted you were able to enjoy one of our Grand rooms. We will be sure to share your feedback with our team members and look forward to welcoming you on your... More 

Milton, Florida
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 1, 2013

A few months ago my wife won a trip from the New Orleans Convention and Visitors Bureau. We decided to take the trip over this past Thanksgiving weekend, and spent the four day weekend at the Loews New Orleans. I have to say that our stay here was, without question, among the best hotel experiences I have ever had. I'd... More 

Was this review helpful? Yes 1
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, Thank you so much for your feedback. We are delighted that you enjoyed your experience with us. We believe our team members and the service levels they provide to be just a couple of many great amenities at our property. We have shared your review with our team members as well. We look forward to hosting your... More 

Medford, New Jersey
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 1, 2013

As a Business traveler and someone who worked in the travel industry for 20 years, I have to take the time to express how amazing the employees at this property are. About 15 minutes after I checked in I realized my cell phone was missing. I asked the bell staff if they found one, Derald Armstrong, who was on duty... More 

Was this review helpful? Yes
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, We appreciate your taking the time to provide feedback on your experience with us. We are truly delighted that you enjoyed our product and service levels. We will be sure to share your comments with Derald as well as the Café Adelaide team. It is always our goal to provide each of our guests with 4 diamond... More 

Greensboro, North Carolina
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 1, 2013 via mobile

nice hotel. good location valet attendents, have no personality.. heat stopped working and woke up cold thanksgiving morning but was fixed.waitress in restaurant was below average.. tip.. park across street in harrahs garage. it's free as long as you gamble 30 minutes every 24 hours...loews charges $44 per day...ouch. if your not going to need car while here park at... More 

Was this review helpful? Yes 4
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, We appreciate your taking the time to provide your feedback. We will definitely communicate your feedback to our valet and restaurant team to ensure we are providing service levels that are both up to your expectations as well as our standards. We look forward to having another opportunity to have you with us again. Sincerely, Loews New... More 

Austin, Texas
Contributor
19 reviews 19 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 1, 2013

I really enjoyed our stay at this hotel. The staff goes out of their way to make you feel welcome. The rooms were clean and comfortable, and the hotel was quiet, even with a lot of party goers in town for the Bayou Classic. They are not as updated as some other places might be. Minor issues were quickly resolved.... More 

Was this review helpful? Yes
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your feedback. We are very happy that you enjoyed your experience with us. We pride ourselves in providing a great location, 4 diamond product as well as a unique level of service. We will be sure to share your comments with our team members and look forward to welcoming... More 

birmingham
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 28, 2013

I've been coming to New Orleans 3 or 4 times a year for the last 7 years and have tried just about all of the top hotels. This was my first stay at Loews. Both the hotel and it's location are top notch.The hotel is clean, the staff was as friendly as can be and my room was both large... More 

Was this review helpful? Yes 1
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, We are delighted you enjoyed our experience with us. We appreciate you sharing your feedback with us and will be sure to share it with our team members. During your next visit be sure to visit Café Adelaide. I am sure you will enjoy your experience there as well. We look forward to having you with us... More 

Orinda, California
Top Contributor
188 reviews 188 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed November 28, 2013

For what we paid..we thought this Loews was ok..compared to say the Philly Loews..it was fine but nothing special. Booked w hotels.com and it was still pricey. Lobby and the service good.. Nice walking location to many things including the convention center..room was nice but was last updated in 2005...so I can see a nicer bath and decor next time

Was this review helpful? Yes
Jerry R, Manager at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, Thank you for the honest feedback on your experience. We will definitely use it to ensure our product and service levels are up to both your expectations and our standards. We pride ourselves in being in a great location and providing a unique level of service. We are delighted you were able to enjoy your experience. We... More 

New York City, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 24, 2013

Promised excellent service, comfortable stay, and great location and delivered once again. The hotel is right across from the Harrah's Casino so it is far enough from the French Quarter to not be bothered by the sound but still walking distance to everywhere else. Anyone planning to stay here should have at least one meal at the Cafe Adelaide restaurant.... More 

Was this review helpful? Yes
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review

Dear Valued Guest, We appreciate your feedback on your experience. We take great pride in our hotel and the service levels provided. We are delighted you were able to visit Café Adelaide during your visit. Café Adelaide and our team members are two of our greatest amenities. We look forward to hosting your next visit to our city. Sincerely, Loews... More 

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