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Homewood Suites New Orleans

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901 Poydras St, New Orleans, LA 70112
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Homewood Suites New Orleans
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Homewood Suites New Orleans
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801 Reviews from our TripAdvisor Community

Traveler rating
    374
    235
    90
    68
    34
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275
121
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147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Homewood Suites New Orleans
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New Orleans
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 14, 2013

This hotel has gone downhill in the last few years. We stayed there last week for 8 nights for a convention - a family of four with a toddler and a newborn. Three pairs of my toddler's socks turned black from playing in the room. The carpets were so filthy that we became worried about the health of our family... More 

Was this review helpful? Yes
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review

Thank you for taking the time to write a review of your experience at our hotel. We apologize that your experience was not as positive as it should have been. I am working with our team members to correct the issues that you indicated. We are addressing carpet specifically based upon your feedback. Additionally, after speaking with our Manager I... More 

Tri-Cities, WA
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 14, 2013

Because of my frequent travels, I often look for the extra little things that make a hotel a great place to stay. Most of the major hotel chains that cater to business travelers get it right with regards to the typical package of amenities. So, it becomes the "above and beyond the call of duty" items that make some hotels... More 

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Augusta, Georgia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 12, 2013

Overall, staff very helpful and welcoming. Difficulty in checking in since room wasn't ready but staff were very helpful in stowing luggage. Location was a comfortable walk to French Quarter, Canal Street, and modes of public transportation.

Review collected in partnership with Homewood Suites by Hilton

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Lakewood, California
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 11, 2013

Very nice hotel and was in walking distance of everything. The trolley, buses etc. We were there when hurricane Karen was about to hit and luckily didn't. The concierge, Kylie was wonderful and the hotel is blessed to have her. Very helpful and caring.

Review collected in partnership with Homewood Suites by Hilton

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Knox
Top Contributor
55 reviews 55 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 10, 2013

We come to New Orleans every year and this is the first time we stayed at this Hilton property. We have a large living room/ full kitchen ( fully equipped ) couch, chair 45" flat screen Tv. The separate bedroom is nice in case you were out late and need to sleep in. They include a full breakfast every morning... More 

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New York Metro, United States
1 review
5 of 5 stars Reviewed October 7, 2013

The staff at Homewood Suites provides outstanding service to their guests. They go above and beyond to meet expectations and provide guests with a pleasant stay. Having arrived at the hotel with no set agenda, they offered suggestions and recommendations resulting in a memorable vacation.

Review collected in partnership with Homewood Suites by Hilton

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Rockledge, United States
1 review
5 of 5 stars Reviewed October 7, 2013

Very economical and friendly. Great room layout giving you all the amenities to be able to wine and dine in your room but also great location for restaurant choices. The hotel offered hot breakfast every morning. Evenings on Monday to Thursday - the manager had light fare with Wine and Beer - and it was FREE!!!

Review collected in partnership with Homewood Suites by Hilton

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Sarasota, Florida
Top Contributor
304 reviews 304 reviews
51 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed October 6, 2013

We stayed there for five nights and had a decent stay. The hotel is about 5-6 blocks from the French Quarter and within walking distance of several good places to eat and bus/trolley stops. Suites come with a full kitchen, bedroom, bath and living room. The furnishings are a bit dated but everything was clean. Although we didn't cook in... More 

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A TripAdvisor Member
2 of 5 stars Reviewed October 4, 2013

even by the low end NOLA standards this hotel was bad. the couch would have a hard time getting sold at salvation army, why it was in a Hilton hotel room is beyond me. The floor was disgusting, the bathroom fixtures were loose in the walls and the staff was more concerned about telling jokes to each other than attending... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review

Thank you for taking the time to provide your feedback on your experience at our hotel during your visit to New Orleans. Please accept my apologies apologize that you did not receive the service you expected. I have shared your comments with our team members so that your concerns are addressed. Please know that we are working hard to make... More 

Austin, United States
1 review
5 of 5 stars Reviewed October 4, 2013

Great hotel with awesome people at the front desk. Friendly and helpful staff. Close to main points of interest; you can walk from this hotel to main attractions. Great room with all the amenities. Very good free breakfast in the morning

Review collected in partnership with Homewood Suites by Hilton

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