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Homewood Suites New Orleans

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901 Poydras St, New Orleans, LA 70112
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Homewood Suites New Orleans
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824 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans, Louisiana
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night. Our room was great; very spacious. Nice kitchenette. The air conditioning couldn't quite keep up with the Nola humidity. Also, our bathroom sink was a little leaky. Evening reception and breakfast were adequate. Valet parking downtown New Orleans is too pricy. Used points and cash. Parking wasn't much less than our room rate.

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New Orleans, United States
4 of 5 stars Reviewed 2 days ago NEW

Everything was excellent. Walking distance to the French Quarters and restaurants. Friendly staff. Room was clean. Great service. Breakfast and evening meals were good. Also had fresh coffee in lounge. Only negative was cooling system was very loud. Was reported to management. Would recommend this hotel who is visiting New Orleans.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Berwick, United States
5 of 5 stars Reviewed 3 days ago NEW

Everyone was outstanding from their courtesies to helping with questions. The room was fantastic and the upgrade for being a Silver Honors member was most appreciated. The gratuities provided by the hotel really assisted with our budgetary needs. Our only suggestion would be to check the air conditioning humidifying condition to guard against overnight moisture for the room we stayed... More 

Review collected in partnership with Homewood Suites by Hilton

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Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Mark C, Thank you for your review. My Team really appreciate your kind words. We hope to see you again the next time you visit NOLA. More 

mountainside, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

The hotel was below par, not a great place to stay. The A/C system was very noisy, unable to sleep. Staff were not very helpful. I had my room changed at check in and was put in a room with a damaged door and strange stains on the carpets. No discount was given.

Review collected in partnership with Homewood Suites by Hilton

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Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Jeffrey W, Thank you for writing the review. I am very sorry we did not meet or exceed your expectations during your stay. Under the cover of another email I have reached out to you with an apology and explaining the room with the door issue should never have been rented, it was an error on our part. We... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Went to Nola for a one day trip to party on the strip and loved it. This hotel is nice and rooms are large. It was perfect for two couples; one in the room and one on sofa bed. Valet was 33 bucks plus tax. This hotel is walking distance from downtown, Bourbon Street and cruise terminal. Lots of bars... More 

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Andi D, I am very happy you found our hotel to be the perfect location for your short visit to NOLA. I hope you get to stay longer next time. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This Hotel was awesome! Clean rooms, great staff and the best location by the French Quarter. Always greeted with a warm smile and open door and directions by Michael and Rashad. Blake the concierge was exceptional. When my daughter was sick he helped us get a refund and postpone our city tour and he was genuinely concerned about her. The... More 

Review collected in partnership with Homewood Suites by Hilton

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Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear barbarabD6279UQ Thank you for your very kind words. We try very hard to make every guest stay a great one. I hope you tell your friends and family about your experience and tell them to stay with us when in NOLA. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our first night we had difficulty with the AC, which they tried to fix to no avail, we were hot and unhappy... But.. We then advised the morning manager on 6/20.. (Her name began with C) She remedied the situation with a smile, moved us to a new room and improved our stay completely. After a rough start, we enjoyed... More 

Was this review helpful? Yes 1
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Vernita B, I apologize for the rough start to your visit but am happy it turned out well. Thank you for your kind words and for choosing our hotel for your lodging needs in NOLA More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay here. The valet and receptionist were incredibly helpful and attentive. To keep this review short, my only complaint was breakfast. I expected a bigger selection. But I would still come back and will be.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear 934kianab, Thank you for your review. I appreciate all guest feedback and will share your comments with our kitchen team. More 

Macedon Ranges, Australia
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 4 nights in 1BR suite but was upgraded to a 2 bedroom suite as Silver Hilton member. The room is spacious, has opening windows, and is in a good location. The room would get a 4 star rating if not for a VERY noisy air conditioner they could not fix. A maintenance guy came up and acknowledged the... More 

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Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Lone Ranger, Thank you for staying with us, I appreciate all guest feedback. I was very surprised with your comments regarding the front desk team. You can see by the many reviews they usually get very high marks for their service and friendliness. I am sorry we did not exceed your expectations. More 

Murphysboro, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about our stay at this hotel was perfect, location, staff, cleanliness, room, breakfast, dinner!! Walking distance to everything, Canal St., Bourbon St., Harrah's casino, Convention Center. We will definitely be returning here the next time we are in New Orleans!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Matt D, Thank you for wiring a delightful review, my Team and I appreciate all guest feedback. More 

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