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Homewood Suites New Orleans

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901 Poydras St, New Orleans, LA 70112
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Homewood Suites New Orleans
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Homewood Suites New Orleans
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781 reviews from our community

Traveler rating
    369
    225
    87
    67
    33
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272
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

My cousin booked the room as the hotel she wanted us all to stay at was unavailable. The valet was packed in front and we had to circle the block to get in as there is no on site parking. The valet people were the most friendly and helpful people we encountered the whole trip! They were amazing! Too bad... More 

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Angelia B Thank you for your critique of our hotel. I am very sorry we did not fulfill your expectations. I will speak to the owner of the concierge service provider and share your observations with him. We are waiting on some parts for the hot tub. It is over 12 years old and finding replacement parts is a... More 

San Jose, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hot breakfast and dinner is provided. Drink is also provided in evening. Room is clean and spacious. Staff are professionalism and friendly. Internet service is offered for free. Everything offered made my stay like home.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Yiqun H Thank you for writing such a nice review. We were delighted to hear you felt like you were at home. Please tell your friends and family about us. More 

Lafayette, Indiana
Senior Contributor
33 reviews 33 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

So, the Homewood Suites in New Orleans is on Poydras Ave, which is much closer to downtown and the french quarter than I thought it would be. It was only .7 miles to the heart of Bourbon Street. I was concerned when I booked it that it would be far from everything. It isn't. I needed a room with a... More 

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear djkudrak Thank you for your review. Our rooms are spacious and location just about perfect. You can get to all of the sites within a short walk, cab or trolley ride. We try to vary our breakfast offering daily, including meats. We rotate the type of protein items between 5 selections but just one each day. Thank you for... More 

Grand Rapids, Michigan
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We picked this hotel for the location and so we could have a separate room for our teenage son. The room was very clean and they kept it clean. Breakfast is included but it is mediocre, of course we really expected that so no surprise. It is nice to have food right there is in the morning, we could always... More 

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Luight Thank you for taking the time to write your review. I have to agree with you, being out of 1/2 & 1/2 was a problem for me also. I still can't understand how that happened. Please accept my apologies. Besides that small mishap it sounds like the rest of your visit went well. Thank you for choosing our... More 

Sedona, United States
1 review
3 of 5 stars Reviewed 1 week ago

Very well decorated and maintained lobby, hallways and rooms. Service was good and efficient. The only negative thing was the food. I left items in the room and housekeeping was great about sending them to me.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Carol S, Thank you for your very nice review of our hotel. I hope you will choose us again the next time you come to NOLA. As an aside. In the very near future Hilton is changing our menus and we know it will be terrific. More 

Atlanta, Georgia
Top Contributor
106 reviews 106 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here with three small children and absolutely enjoyed it. We had a suite and had a full kitchen. Our room has two t.v. which was excellent since the kids wanted to watch different shows. Everything is new and clean. Breakfast was good, dining area is very spacious.

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear KayeRon, Thank you for such a pleasant review of our hotel. My team and I appreciate all guest feedback. I hope you tell your friends about us and they choose our hotel because of your recommendation. More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The rooms were spacious, nicely decorated, and clean. Both the hot tub and the eggs were cold each day. Overall the breakfast was not as good as breakfast at other Homewood Suites. The tea and coffee were also cold some mornings.

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Louise P, Thank you for your review. We have implemented new procedures to ensure our food stays hot throughout the breakfast service including more attention to our coffee station. More 

Boston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Air conditioner was as loud as a truck engine, breakfast buffet was ice cold no matter what time I arrived so go with the cereal and fruit. Hotel staff service is excellent, very clean, great location.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Susan C Thank you for taking the time to write a review for TA. We have implemented new procedures to ensure our breakfast items stay hot throughout the entire service. You are not the first one to point this out to us recently. Did you notify the front desk about the noisy AC unit? If not, please write to... More 

Louisa, Virginia
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Homewood Suites on Poydras Street for 2 nights before our cruise out of New Orleans, LA. It was very convenient. The hotel was one block from the street car line and 4 blocks from the French Quarter. The room was relatively large compared to other downtown New Orleans hotel rooms I have had. It had a... More 

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Agnes D, Thank you for taking time to write your review. My team and I appreciate all guest feedback. More 

Dewey, United States
1 review
1 of 5 stars Reviewed 1 week ago

We stayed one night at this hotel and were extremely disappointed with the amenities available and the attitude of some of the staff encountered. One of the main reasons we stayed at this hotel was for the pool and the hot tub - the pool was fine and our kids loved it, the "hot" tub was not in any way... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Russell B, General Manager at Homewood Suites New Orleans, responded to this review

Dear Christina M, Thank you for taking the time to respond to the Hilton survey and Trip Advisor. My team and I appreciate all feedback both good and in this case not so good. Every once in awhile things do not go as I would like and for some reason it seems to have all fallen on you and your... More 

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