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Holiday Inn Express French Quarter/Downtown


Hotel class 2.5 of 5
221 Carondelet Street, (formerly Cotton Exchange Hotel), New Orleans, LA 70130
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Reviews you can trust

67% Recommend
3.5 of 5 stars 152 reviews
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By trip type
All (152)
[ Date ] [ Rating ]
Good Hotel
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4 of 5 stars
npasqiariello   26 contributions
Roswell, Georgia
Oct 28, 2009 | Trip type: Family

The Hotel was very nice. We had a good view and enjoyed our stay. The parking deck was a little sketch, but it was so close to everything you could not complain. more

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3 of 5 stars
jdubyakc   4 contributions
Kansas City, MO
Oct 16, 2009 | Trip type: Couples

We stay in Holiday Inn hotels regularly (Priority Club members) while traveling for work, so we were pretty much going in with set expectations - no over-the-top luxeries but a decent, clean place to sleep. The room was indeed clean. The location was terrific - close enough to walk to most of the locations we wanted to visit including Bourbon... more

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3 of 5 stars
mlsnook   2 contributions
Louisville, KY
Oct 13, 2009 | Trip type: Couples

We selected this hotel because it was just outside the French Quarter. It was very easy to get around from this location and it was much quieter than staying in the main part of the FQ. The accomodations were standard, but nothing fancy. We had to move rooms mid-way through our stay due to water coming through the ceiling. The... more

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3 of 5 stars
dobbie50   1 contribution
Kent.
Sep 27, 2009 | Trip type: Friends getaway

This hotel is in an excellent location. About 5 mins walk to Bourbon Street . Derek was very helpful giving advice about the tours and able to book them for us . Breakfast was more than adequate and made more pleasant by the presence of Charlene. We were a little disappointed by the room (323) , it seemed to be... more

Management response from
ANGELM, General Manager

Thank you so much for your review about your recent stay! I will be sure to share your comments with Derrick and Charlene. We have been updating our carpets and softgoods and hopefully will be completed soon. Please let me know if there is anything else we can do! Sincerely, Melisa Kennedy General Manager

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5 of 5 stars
sksheehan   2 contributions
Coldwater, Michigan
Sep 23, 2009 | Trip type: Family
1/1 found this review helpful

We loved staying at the Holiday Inn Express New Orleans just outside of the French Quarter. The room was very clean and large, though the bathroom was small. The breakfast was very good and the doorman, Derek, was very helpful and gave us some good tips on tours and restaurants. I have nothing negative to stay about HIEX. more

Management response from
ANGELM, General Manager

Thank you for your kind review. I have already printed a copy for Derrick. He was very proud that you recognized him. I hope that you will stay with us again soon! Please let me know if there is ever anything we can do! Sincerely, Melisa Kennedy General Manager

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5 of 5 stars
simpsonsfan1402   3 contributions
San Diego, CA
Aug 18, 2009 | Trip type: Family
1/1 found this review helpful

We visited New Orleans for five days. We are glad we didn't book a hotel in the French quarter( too rowdy and crowded). The hotel is a short walk( 5-7 minutes) from the quarter, restaurants, and drug stores. It is in a quiet, safe area. The cable car conveniently runs in front of the hotel. The free breakfast is a... more

Management response from
ANGELM, General Manager

Thank you so much for taking the time to share your experience! I am quite pleased that you enjoyed your stay with us. I hope that you will return on your next visit to NOLA. Your patronage is greatly appreciated! I will be certain to share your review with my team. Sincerely, Melisa Kennedy General Manager

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3 of 5 stars
MNHusker88   1 contribution
Minneapolis
Jul 31, 2009
1/1 found this review helpful

We stayed here three nights for the ELCA Youth Gathering. The first night at 3:30 a.m. the smoke detector began chirping with a dead battery. That was fixed but the light above the bathroom sink would randomly turn off as if there was a short in it. (With four females in the room we needed every available mirror.) The person... more

Management response from
ANGELM, General Manager

Thank you so much for your review. Please accept my sincere apologies for the inconveniences you experienced. I have shared your comments with my managment team to make improvements. Your feedback is a valuable part of our improvement process. Please feel free to contact me personnally if I can be of assistance. Sincerely, Melisa Kennedy General Manager

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4 of 5 stars
bagel59   2 contributions
Ontario
Jul 18, 2009 | Trip type: Couples
1/1 found this review helpful

We chose the Holiday Inn Express because my husband had points that gave us 2 free nights and we added an extra night to make 3. The location on Carondolet Street (which turns into Bourbon Street after crossing Canal street) was easily accessible from the I-10. It was great to have help unloading the car, as you had to just... more

Management response from
ANGELM, General Manager

Thank you for your kind review! I am delighted that you enjoyed your stay! Please feel free to contact me at any time if I can be of assistance. Sincerely, Melisa Kennedy General Manager

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5 of 5 stars
erinb05   1 contribution
erinb05
Jul 16, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I had the best stay here! We came for Essence Music Festival and the staff was great from the time of arrival all the way to check out. The room was kinda small but it is an old building. I LOVED the continental breakfast, I felt that I got the best value in the quarter because all the other hotels... more

Management response from
ANGELM, General Manager

Thank you for your pleasant review! I am delighted that you enjoyed your stay. Please let me know if there is ever anything I can do to assist! Sincerely, Melisa Kennedy

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3 of 5 stars
symanthuh   4 contributions
tampa
Jul 13, 2009 | Trip type: Couples

When we checked in to the hotel, the staff was busy bad mouthing another guest. I am guessing that customer service is not their strong suit, as the girl who checked us in gave us the right room key, but wrote down the wrong room number on the key. This ended in a bit of an embarrasing situation with us... more

Management response from
ANGELM, General Manager

Please accept my apologies for your inconvenience during your stay with us in July. I have shared your comments with my team to prevent this from happening again. You also mentioned the size of the bathrooms. WE are in a Nationally REgistered Historic Landmark and as such some rooms are smaller than others. Feel free to advise us at any...

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Holiday Inn Express French Quarter/Downtown Also Known As

  • Holiday Inn Express New Orleans
  • Holiday Inn New Orleans
  • New Orleans Holiday Inn
Address: 221 Carondelet Street, (formerly Cotton Exchange Hotel), New Orleans, LA 70130