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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,068 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Utrecht, The Netherlands
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 16, 2011

This is by far the best Crowne Plaza we've stayed in. Everyone from the valet to the wonderful ladies in the Executive Club lounge could not have been more accommodating and friendly. It's a luxurious hotel and has been beautifully renovated. The location could not have been better (Bourbon and Canal Streets). The CPs in Houston and Dallas could learn... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, thank you for the wonderful review. For me, reviews can't get any better than yours...and thanks for making my day! We hope to see you back real soon! More 

Worcester, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 13, 2011

I stayed here with my family and was looking forward to a little bit of comfort and luxury. The check-in was smooth and friendly and our first room looked great ( yes, the beds are strangely high and I'm 6 ft ! My 8 year old niece had a bit of trouble getting in and out of bed !) Unfortunately... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share your experience. You are 100% correct in reporting the pillow issue to our team and thank you for doing this. This should have been caught by our inspectress and we are truly sorry. I am a little puzzled about your review, I believe the hotel did respond accordingly to this issue, but... More 

Kansas
1 review
4 of 5 stars Reviewed August 12, 2011

The staff was extremely friendly and helpful, from the valet stand to housekeeping. We requested a room away from Bourbon Street (which I suggest because of the noise) and had a very quiet room with very comfortable beds. I was disappointed because we the bed had foam pillows but note - you can call the front desk and request down... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to tell us about your stay. Delighted you were pleased with our hotel and services. Always nice to hear that you will be returning when New Orleans is back on your agenda. Thanks again! More 

Evington
1 review
5 of 5 stars Reviewed August 12, 2011

My husband and I both celebrated our 65th birthday this summer and decided to treat ourselves to a vacation. One of the places we decided on was New Orleans. The Crown Plaza had been recommended to us and we are certainly grateful for that recommendation. The location is perfect. From the time we steped out of our vehicle at the... More 

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Indianapolis, Indiana
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 11, 2011

I stayed at the Astor for a conference and I arrived with great expectations after reviewing the hotel's website. Since the conference covered my 10th year anniversary, I had my wife join me two days in the conference.I stayed at the hotel a total of 7 days. First I will cover the Good. The location. The French Quarter! Hotel right... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

With all do respect...you expected the Ritz Carlton? Not sure that is a fair expectation...even for me and I love this place. I regret we did not met your expectations. Thank you for your review. More 

Houston
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 11, 2011

Since I am a member of the Priority Club Rewards, I reserved a room for free using my rewards points. I earned these points since 2001 and never used these points nor stayed at any of the Priority Club hotel chains until now. I was very surprised of the location and the welcoming of the guests. There was a special... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Your review gave me goose bumps and made me proud all at the same time! Truly a wonderful review and so kind of you to share all that wonderful detail with us! We are delighted that you selected the Astor for your stay-over on the way to Destin (my favorite place to visit). You know what really makes me proud...the... More 

Bryans Road, MD
1 review
5 of 5 stars Reviewed August 10, 2011

I stayed at the Crowne Plaza Hotel when I took my son to the 2011 Jr. Olympics at the Tad Gormley Stadium and had the best time every. The hotel was very curteous and the prices for the food was not bad for being on Canal & Bourbon Street. I will be back again!

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New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed August 9, 2011

Right next to crazy Bourbon street but you would never known from the inside. The place was grande. I'm so happy I went through Priceline and lucked out. Check in was fast. The room was nice and clean. They also gave you a little surprise gift in a nice package. Ear plugs and sleeping eye mask. What a nice touch... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We are not surprised you loved us so much...but we really like you and we loved your review!!! Thank you for your kind words regarding your recent stay. We were delighted to hear you enjoyed your visit and our heavenly beds(Westin might be upset!) So when are you coming back to visit? Thanks again! More 

New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 8, 2011

My family including my five year old stayed at the Astor Crown Plaza from August 3rd - 6th. It was our first time in New Orleans and we had a wonderful time! The hotel is the PERFECT location for families! Located at the corner of Bourbon Street and Canal, it is the "starting line" of Bourbon Street. We were on... More 

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Your review is "PERFECT"! Thank you for sharing your thoughts and especially for your enthusiasm regarding the review. Your comments were fun to read. It truly sounds like the Astor met the expectations of each of your family members. Your review really put a smile on my face. Thank you for making my day and we hope you and the... More 

jonesboro
Top Contributor
121 reviews 121 reviews
27 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed August 6, 2011

I have stayed in many Hotels in New Orleans, I probably would not recommend this one. For the price it is an O.K property but there are some down sides starting with the Hotel parking. You have to use the valet service and it's an additional 30 dolllars per night. Getting in and out of the hotel is a pain... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. We apologize for the cleanliness issue...please know this is not indicative of our hotel. Your comment will be shared with our Director of Housekeeping. Just for the record you do not have to use our valet service. There are several self-park lots in close proximity to the hotel. Our valet parking rate is in line... More 

Hotel Review Summarization

What travelers say

  • French quarter(45)
  • Bourbon street(33)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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