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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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2,294 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (576)
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    (701)
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Corvallis, Oregon
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 5, 2012

Just attended a national conference here. Excellent group rate. Excellent service. Excellent food service. Excellent food. Outstanding location! The rooms are very nice and housekeeping impeccable. Yes there's the brass band on the corner, but the hotel greets you with free ear plugs and eye mask and the band disbands at a reasonable hour (at least when I was there).... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

You are an excellent guest! Wow, reviews just don't get any better than yours! THANK YOU! We are always delighted to hear when we have exceeded our guests' expectations. Reading reviews such as yours makes me proud to be apart of such a special team. More 

Beach Park, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 4, 2012

Had great experience. Beautiful room on the top floor.The staff was so friendly and accommodating. The epitome of legendary southern hospitality. The only problem with the room was the height of the bed. I had to take a running start to leap into the bed! I did request a step stool to help climb into the bed, and they brought... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We are on a roll with wonderful reviews. THANK YOU for your gracious review. Sorry about the beds...they are a bit high! Please know your comments will be shared with our entire team. Sharing reviews such as yours with our team really is a boost to our continual strive for excellence in guest services. Your comment that we are an... More 

El Dorado, Arkansas
1 review
4 of 5 stars Reviewed June 4, 2012

My wife and I spent our 16th wedding anniversary in New Orleans and chose to spend it at the Crown Plaza. It was the saturday after thanksgiving and little did we know, the southern Classic football game was in town. HOWEVER, the staff, bellhops, and management were top notch in every way, and I even had patience simply due to... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Happy Belated Anniversary and thank you for selecting the Astor for your special celebration...we were honored. Yes, Bayou Classic Weekend can be quite wild but obviously you did not let this special event get in the way of the two of you having a great time! Delighted to read that you are coming back this July. A return visit is... More 

Pineville, Louisiana, United States
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 3, 2012

Nice hotel, excellent location but on the Historical side the rooms are small. No free wifi in the rooms which it should be after paying the high rate but it is free in the Lobby, where they do that at and no microwave or refrigerator Overall good stay, clean, and nice staff. Wait too long for valet to bring your... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

AVERAGE is a comment we do not like to hear. I am truly sorry if we missed meeting your expectations. Perhaps a repeat visit could change your opinion. So what do you say...give us another opportunity and I am confident your review will be different next time. Thank you for your comments and your business. More 

Montreal, Canada
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed June 3, 2012

A couple of issues have unfortunately pushed me over to an overall negative view of this hotel. Spotting an insect in the bathroom was one. I think insects are unacceptable in a hotel charging over $200 and belonging to a major chain, reflecting poorly on the whole chain. In addition, the faucet in the shower was really hard to use,... More 

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Solvay, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2012

Went down for a wedding over the long Memorial weekend. Stayed at the Astor for six days and loved it. We got checked in early, the front desk staff was very nice. Paul, the Concierge, was wonderful and very helpful. My room was clean and beds were comfortable. I had a nice view of Canal St. Special thanks to James... More 

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Mexico City, Mexico
Level Contributor
94 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed May 30, 2012

I stayed here over the weekend. The room was ok, but bathroom cleanliness is not their best attribute. The AC did not work properly the second night. Also, you could not call valet for your car, you had to request in person. On two occasions, I waited for approximately one hour for my car, as they brought the wrong car,... More 

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Management response:

Dear Ashton B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how... More 

Deep River, Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 29, 2012

During a brief visit to New Orleans we stayed at the Astor Crown Plaza Hotel. It is perfectly situated bordering the French Quarter at the corner of Canal and Bourbon Street and within easy walking distance to shops and many attractions. The staff was friendly, the room was spacious for a downtown location, well equipped, and the whole unit was... More 

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1 review
4 of 5 stars Reviewed May 29, 2012

My room was up high on the canal st side I was on the 13th floor. Anytime I had a problem front desk took care of my issues but when I asked to speak with a manager I was transferred to a Melissa who never answered. Meagan and Britney were very helpful with food and music places and also get... More 

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Bangkok, Thailand
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 29, 2012

We stayed at Astor for 2 nights during the Memorial Day holiday. We always consulted Trip Advisor before booking a hotel for our holiday. Unfortunately most of the top rated hotel were already fully booked due to long week-end. Initially we were a bit cautious to book Astor because it was in the mid range of hotel rating in New... More 

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Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
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