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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,977 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2011

I would like to say that i have never had such great hospitality, service, and kindness than i received from Denise Rushing the executive hostess at the crown plaza astor hotel in new orleans.

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

When I shared your review with Debbie..it put a smile on her face from ear to ear! Thank you for letting us know about your experience regarding our Executive Level. Please know your comments go along way in assisting our team to be the best we can be. In addition it creates friendly competition among our associates to shine for... More 

Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 2, 2011

Stayed for 3 nights with my husband at the end of March and thoroughly enjoyed my time at the Astor and in NOLA. We stayed in a room on the 11th floor. It was very clean and very comfortable. The staff was very friendly and helpful with dining suggestions, etc. The restaurant in the hotel (The Bourbon House) was great!... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

What a nice review! Thank you for taking the time to pen your thoughts on our hotel and team. Always delighted to hear when we have met our guests' expectations. I agree with you on the Shrimp Club...truly the best! When you come back, try the Bourbon Houses' crab fingers...they are fantastic! We look forward to a retrun visit real... More 

Indiana
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 28, 2011

We stayed at the Crowne Plaza for a week over spring break. You can not beat the location on the corner of Bourbon and Canal. We found the hotel very nice and comfortable. The front desk staff were personable most of the time. Our room was located on the 10th floor closest to the elevator. We did hear the elevator... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Disappointing...it sounds like you enjoyed your stay with the exception of the housekeeping issue. You are correct...unacceptable. Rest assured your review will be shared with our Director of Guest Services. Comments like yours really helps our management team to pin point service issues...so again, thank you. We appreciate your time regarding the review and we hope you will give us... More 

Denver, Colorado
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 27, 2011

I was here with a friend and my 17 yr daughter. We requested a "quiet floor" as suggested on this site and were put on the 8th floor with a window on the Bourbon Street side, which was still pretty loud, so I don't know what the value of asking was. I guess it could have been slightly worse, but... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thanks for your review and comments. I was disappointed to see we were not able to get you on a higher floor as requested. It sounds like you enjoyed the hotel and services. Great suggestion regarding our concierge, I will discuss this with our general manager as a viable option to improve services in this area. Again, thank you for... More 

Salem, Oregon
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2011

Spent three nights here with my husband. We had access to the executive club which provided a great breakfast of fresh fruit, hot entrees and a variety of breads and pastries every day. Each day the entrees were different, which added a nice variety for those staying more than one day. The rooms were very comfortable, if a little small... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thanks for the great review! Always delighted to hear that our team and hotel were able to meet your expectations. Our Executive Level Lounge is truly a great one. It's one of the best I have experienced in my travels as well. We always ensure a daily change in menu for our multiple night guests....thanks for noticing this important detail.... More 

Savannah, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2011

I went to New Orleans for the first time to celebrate my birthday.We arrived on March 17, 2011 and checked out on March 21,20011. The personnel at the hotel was very professional and helpful in every way. The rooms were beautiful as well as comfortable.Even though thousandsof folks were up and down Bourdon street as well as Canal Street all... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Happy Belated Birthday! We hope it was a special one. Thank you for the nice review..short and sweet and to the point...you had a great time! I agree with you on Oceania...can't beat the food for the price. It is one of my favorites as well. Thank you for taking the time to share your thoughts on our hotel and... More 

New Orleans, Louisiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 24, 2011

My wife,daughter, and I checked in to this hotel on January 28th, 2011 to stay for the weekend. I am a local business professional and had a free two night stay that I received as a raffle prize from a local golf tournament. Upon checking in, the valet staff was friendly and instructed us to call down about 15 minutes... More 

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

OK, not a good review for our valet team. We are very much aware of you incident and your review does not quite include all the facts. Never the less we will revisit the incident with our valet manager because bottom line...you were not happy and an unhappy guest is never a good thing. Thank you for once again sharing... More 

New York, USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 24, 2011

Had a fun time at the Astor Crowne over Mardi Gras weekend 2011. As others have said, the location is superb and the balcony served as a welcome respite from the crowds to watch the parade. We had no issues with noise whatsoever. At times, I could hear the revelry outside but it was a faint 'we need to get... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to detail your experience of the Astor. Quibbles no matter how big are small are still quibbles and I apologize for these challenges. All your "quibbles” are valid ones and will be addressed with each department head that oversees these areas. This is good feed back so thank you very much! All in all,... More 

Tuscaloosa, AL
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 22, 2011

I recently stayed at the Crowne Plaza for two nights and had a wonderful trip. The room was clean and spacious, the employees were very professional and overall the stay was wonderful. I had no issues for the time I was there. The location on Bourbon and Canal made the hotel convenient to everything, but it was very quiet once... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share your recent experience at the Astor. We were delighted to hear that you enjoyed the hotel's services and location. Most importantly it sounds like we have a new loyal guest...thank you for your confidence in our team. We look forward to your return visit. More 

Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2011

I am a frequent stayer of the Crowne Plaza in any state I travel to, and this is the first time I have ever encountered a problem with the hotel. However, it was a big enough problem to ensure I will never stay at the Crowne in New Orleans again. We arrived at the hotel and decided to lay down... More 

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We are highly suspect of your review. We have no record of any complaint regarding this issue which would be the norm in a case of this severity. Our hotel takes a serious pro-active stance to bed bugs. Every week, every bed is inspected in the entire hotel. Our housekeeping staff has been trained thoroughly on bed bug detection. While... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(44)
  • Very nice(28)
  • Great location(20)
  • Valet parking(14)
  • Ear plugs(10)
  • Front desk staff(9)
  • Room service(8)
  • Executive Lounge(8)
  • Mardi Gras(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans
Hotel Style:
#24 Luxury Hotel in New Orleans

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