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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,234 Reviews from our TripAdvisor Community

Traveler rating
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    689
    470
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    166
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Bloomington, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2012

My family stayed for three nights and were delighted with our stay. The hotel itself is very nice, with an impressive lobby area and spacious rooms for an older hotel. The bathrooms were modern and clean. There is a small rooftop pool overlooking Canal Street with a nice sized deck. The pool is small, but worked to keep us cool... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, thank you for the glowing review. A special thanks regarding your service comments on Pam and our team. Our goal is to make all of our guests feel at home and delighted to read that the staff was able to accomplish this during your visit. Our team is what makes our hotel special and proud to see that our... More 

Houston, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 24, 2012

My husband and I stayed here for two nights right after getting married in January 2011...we went to New Orleans for our mini-moon. We actually didn't pay for our hotel stay because we had to attend a timeshare presentation. The hotel is beautiful, especially the lobby and the architecture. Our room was a little dated, but comfortable and nice. The... More 

Was this review helpful? Yes 3
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for selecting the Astor for your mini-moon! I was delighted to read that you enjoyed your stay as well as our outstanding location. Always pleased to hear that we have created a new loyal guest in you regarding future visits. It is our repeat customers that ensure our future ...thank you for your confidence in our team. A... More 

Riverdale, Georgia
1 review
5 of 5 stars Reviewed August 24, 2012

I joined 5 friends on a trip just to get away a due a little gambling and dancing in New Orleans. The Crowne Plaza was having a big convention of Vet in a motorcycle club and I can tell you it was busy so upon my arrival I looked for it to be a long wait for check in. I... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the wonderful review. Delighted to hear that our team made your stay. Coming from a fellow colleague in the industry, please know your comments are valued. I will pass on your comments to Ms. Brown's supervisor. She will be tickled by your mention on this site. We also give each employee a little incentive when their name... More 

iluvdatiger
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 23, 2012

This hotel is located on the corner of Canal and Bourbon. The Bourbon House restaurant is on the lobby level, we ate there for breakfast and it was pretty good but nothing great. The bed was comfy and the bathroom was just normal, nothing fancy. Check in allowed us to check in early! Would definitely stay here again.

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We agree, our location is one of the best that New Orleans has to offer. Thank you for taking the time to share your experience with us. Delighted to hear that you will be returning and we hope to see you back in New Orleans in the near future. More 

Eastern US
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 22, 2012

We spent three nights here this July. It was nice but had a few issues. The first was that the sheets were stained with what looked like blood. Due to flight delays, we didn't get check in until about 2am and after realizing that the sheets were clean and the stain as old, we avoided that section of the bed... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share your thoughts on the hotel. I was disappointed to read of the stained sheets in your review. You are correct in that these sheets should have never been used and please know your comment will be shared with our Director of Housekeeping. I was delighted to read your comments regarding our team... More 

orem
2 reviews
4 of 5 stars Reviewed August 21, 2012

of the hotel, the service from the cleaning persons, they were very coopertive , and replaced things that needed to be replaced, towels, coffee, lots of sugar, and they were very pleasant , especially Jasmine, the best maid EVER ! ! !

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

What a nice review...short and sweet and to the point. Thank you for the review and rest assured Jasmine will be touched by your mention. Come back and see us real soon! More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2012

We stayed here for one night. The room was beautiful - clean and spacious. The staff were very helpful - especially Bull, who carried up our heavy bags. The only down side was the lack of a car park, but the valet service was very good and though we left at a very busy time, they were very quick to... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

What a "lovely" review. Thank you for your kind words and for taking the time to share your thoughts on our team and the hotel. We hope to see you back in New Orleans in the near future and please know...our home is your home! More 

Atlanta, Georgia
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed August 20, 2012

Our room was huge and I'm not sure if all the rooms are like that or just because ours was handicapped accessible. Very clean, service (only used bellman) was good. Can't beat the location just go out that door and you're at Bourbon St. Also the Trolley and bus stop is right across the street. In good walking distance to... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We agree our location is one of the best and delighted to hear you think the same. Thank you for your kind words regarding our hotel and we hope you will come back and see us the next time New Orleans is on your travel agenda. More 

Raleigh, North Carolina, USA
Level Contributor
177 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed August 18, 2012

If you are looking for the place to stay on bourbon street this is a great option without paying the prices for the JW or Ritz. This hotel has an excellent bar and restaurant attached. I was going between average and very good for a few reasons. First I was in the historic end top floor and my view was... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share your thoughts on your recent experience here at the Astor. We agree, our location is unsurpassed and delighted to read that you think so too! We are truly sorry about the hallway surprise, but glad to hear it was cleaned up promptly. Please know we appreciate your review and we hope to... More 

Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 17, 2012

We were here for a convention in the hotel. The room was clean, beds comfortable, linens soft. A bit of a musty smell in some areas of hotel. The hotel is located on corner of canal and bourbon streets. Very good street band playing lively music. Can hear street sounds at all hours. The hotel restaurant had the best food... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for selecting the Astor for your recent convention visit. I was please to read that you and you son enjoyed your stay and especially our restaurant, the Boubon House. I was tickled to read your comment regarding the pool...you know we arranged the private pool visit...just kidding, but glad you had the privacy. We hope to see you... More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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