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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,089 reviews from our community

Traveler rating
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    427
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    157
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584
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Las Vegas, Nevada
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 18, 2012

Given how dirty and "wet aged" Bourbon Street is (still a lot of fun, just calling it like it is), we expected the hotel to be a bit down and perhaps moldy. We were pleasantly surprised! It is very clean, up to date, with great bed linens and - very important - fantastic room air conditioning. The rooms are fairly... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We think you are awesome and thank you for your kind words. We love having NIN every year and hope you will be joining us again next year and hopefully sooner! Thanks again for you time and patronage. More 

Marathon
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2012

Our arrival was a bit harried because the exit sign blew away in Katrina, and was never replaced.The bellhop informed us that people ask him "what happened to the sign" ten times a day!!!! We followed our noses to the next exit before the bridge, and some very kind delivery drivers, directed us to Canal St. Two blocks to the... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, what a nice review! Thank you from one hospitality colleague to another. I know that guest in our field can be very critical because we expect what we give at our hotel. So please know we hold a compliment from you in very high regard. We were delighted to read that you enjoyed your visit from start to finish... More 

New Orleans
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 17, 2012

We just attended a couples convention in this hotel in New Orleans. Check in was very easy and the rooms nice. The convention took over the entire hotel, so you had to have a registration badge to go above the lobby. Everyone on staff was very cooperative. The main advantage is the location, the corner of Canal Street and Bourbon... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review and for staying with us during NIN 2012. We always enjoy this conference. The attendees are super nice people and are easy to please. Delighted to read that you enjoyed your stay and we hope you will return for NIN 2013 but hopefully sooner since you are locals. More 

Charleston
Top Contributor
205 reviews 205 reviews
150 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed July 17, 2012

We have stayed here before when visiting New Orleans & the location is excellent...you're walking distance from everything! I would expect the location of the hotel rooms along Bourbon Street to be loud, but stayed on other side & the machinery that runs throughout the day & night outside our window was very loud & annoying. We are platinum members,... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We are truly sorry for the challenges that occurred for you and especially regarding the rudeness of one of associates...totally unacceptable and again truly sorry for this. We normally get great reviews on our team but we obviously missed the mark with your entire visit. We value our repeat guests and it sounds like we may have lost you for... More 

New Orleans
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 16, 2012

Stayed two nights July 13 and 14th. We have stayed four or five previous times because of location it can't be beat for location. We are locals here in New Orleans. Hotel check in was very quick and smooth. Bellhop was quick and very good. Upon check in there were NO King beds which we requested or refrigerator for room... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. Rest assured, the challenges you noted in your review will be shared with our general manager. Please accept our apologies for the issues that you encompassed...certainly not want we like to hear. One thing I wish to clarify. The ear plugs are a standard for all Crowne Plazas and are a part of the Brand's... More 

Sanford, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2012

This was my first time in NOLA and I must say it definitely will not be my last. My friends and I stayed at Astor Crown Plaza during the Essence Music Festival July 5-8, 2012 and we’re so glad we did. LOCATION, LOCATION, LOCATION. This hotel is located right on the corner of Bourbon and Canal Street. “The Heart of... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

You are AWESOME!! Thank you for the spectacular review! It looks like we exceeded your expectations...this is a goal we have for all of our guests. A special thanks for the names mentioned in your review, each staff member you mentioned will get a little incentive from the hotel...so on their behalf...thank you again! Your wonderful comments put a huge... More 

Toronto
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 15, 2012

The airport shuttle takes you there for $20.The best location for site seeing! I walked and got on the trolley right in front of the hotel. Huge, clean rooms, staff friendly and helpful. The pool great to cool off after walking in the heat! Free internet in the lobby with key card. I would stay here again.

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Can't beat your review! Thank you for the kind words. We were delighted to have you as our guest and we appreciate your patronage. Hope to see you back at the Astor real soon! More 

Long Island, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2012

Very nice hotel and great location. The service was good and the restaurant inside is good. Love that its located on the corner of Bourbon St.

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Management response:

What a nice review! Thank you for your kind words. We truly do apreciate your feedback and rest assured your review will be shared with our team. Hope to see you back soon! More 

Tallahassee, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 12, 2012

Once again we stayed at my favorite hotel in New Orleans during Essence Festival. All I can say is location, location, location! :) We love that it's conveniently located on the corner of Canal and Bourbon St. and you can basically park your car and walk the entire stay! Valet parking is always a little crazy during Essence Festival, but... More 

Was this review helpful? Yes 1
Management response:

I knew from the review it was you! We were delighted to have you back again for Essence Festival. Thank you for the wonderful review and for your loyal patronage. It is always a pleasure to serve you and thanks for mentioning my name along with Megan and Merlin...brownie points! Please know our home is your home and we look... More 

Mt. Morris
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 11, 2012

We stayed at the Crowne Plaza Hotel Astor-New Orleans June 23-26, 2012. When we arrived at the hotel, we were told that we did not have king beds because we booked through Hotels.com and are not guaranteed what we booked. So, we got two double beds instead. Since then, Hotels.com has told us that this is not customary. We went... More 

Was this review helpful? Yes
Management response:

Thank you for your review. You are correct regarding our third party e-commerce partners; the majority do confirm room types. I am sorry for the miscommunication from our team. Rest assured your comments will be shared with our front office team. Regarding our coffee selection, I feel the need to defend the hotel's position. The hotel uses Community Coffee which... More 

Hotel Review Summarization

What travelers say

  • French quarter(45)
  • Bourbon street(32)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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