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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,155 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Munster, Indiana
Top Contributor
58 reviews 58 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 25, 2012

We stayed at the Astor Crowne Plaza for 3 nights on the Bourbon street side of the hotel. Top floor room was requested and received and was nice and quiet, even with all the Friday night activity. The bed was comfortable and the housekeeping staff did an excellent job. What made this hotel extra special was the concierge. He took... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We think our Concierge, Paul is the best too! Paul is a true ambassador for our hotel and the city. Thank you for sharing your thoughts on our team. We appreciate your review and please know Paul will be here waiting to be of service upon your return to New Orleans! More 

Anchorage
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 24, 2012

Two of us stayed here for six nights during a convention. Staff were fantastic. From the bellman to the night shift, everyone was superbly accommodating. Having read previous reviews, we were worried about noise from Bourbon Street, but didn't hear much even though our room faced it. The building's walls were thick, and the hallway carpeting absorbed most noise made... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

What a nice review! Thank you for taking the time to share your thoughts on our team and the hotel. I was delighted to learn that your stay was a great experience and that you would consider a return visit. Rest assured your review will be shared with our team. Hope to see you back at the Astor real soon! More 

Bakersfield, California
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 23, 2012

We stayed here for four nights before our Western Caribbean cruise. We used our Priority Points for our stay. We were given a fantastic room that had a kitchenette, living room with a large, flat screen T.V. and separate bedroom with a desk and a flat screen T.V. The room's windows faced Canal Street with a nice view of the... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We can't ask for a better review than yours...THANK YOU! When I read reviews such as yours, it makes me feel proud to be apart of this team. We hope you enjoyed your cruise as much as you enjoyed the Astor. Delighted to read that you will be returning on your your next visit to New Orleans. On behalf of... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed September 22, 2012

Just like to say me and my husband stayed here and thought the hotel was fantastic great location to everything New Orleans as to offer would not think twice about stopping here again lovely room friendly staff.

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We think you are fantastic...thank you for the wonderful review. We really appreciate you sharing your experience with the Tripadvisor readership. Please know our home is your home the next time New Orleans is on your travel agenda. More 

Houston, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 22, 2012

So we traveled to New Orleans on business, and upon arrival our hotel room had wet carpet from a cleaning earlier in the day. After some contemplating, we decided to stay in the room as it smelled fresh and clean. Within 30 minutes I sat down to work at my laptop and discovered the desk chair had a broken leg.... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, not the way we like it to go for our valued guests. On behalf of Team Astor we apologize for the challenges that occurred during your stay. I was pleased to read that room service met your expectations. Please know the issues that happened are not indicative of our hotel and we regret the experience you had. We hope... More 

Union, NJ
Contributor
13 reviews 13 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 21, 2012

We were here right after the Mardi Gras so I am assuming the hotel must have been fully booked prior to our arrival. A lot of guests were still checking out when we arrived. We were not able to check in right away but the hotel has a room where you can deposit your luggages and make a quick tour... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

What a fantastic review! THANK YOU for all the wonderful, kind words regarding the hotel. We agree with you regarding the hotel's location....truly one of the best in the city! Delighted and honored to read that you would consider returning. This is the highest compliment that can be given to any hotel. Hope to see you back at the Astor... More 

Greer, South Carolina
Top Contributor
111 reviews 111 reviews
63 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed September 21, 2012

We stayed at the hotel over the long Labor Day weekend, right after Isaac. We were impressed that the hotel and staff were at full speed, with nothing seeming off due to the hurricane. We had asked the general manager for a room on an upper/quiet floor and were put on the 6th floor facing an old building and a... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your valued comments. I wish to apologize for the challenges that occurred during your stay and we thank you for bringing them to our attention. Rest assured your review will be shared with our team. On another note I wish to thank you for coming to New Orleans right after Hurricane Isaac. The city appreciates your patronage... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 20, 2012

This hotel is in walking distance from everything from the Superdome, French Quarter, Great Restaurants, the RiverWalk, and every bar in between. When you walk outside your very likely to hear a second line band playing great music. Hotel Staff is very helpful. Rooms are your average Crowne Plaza hotel room (Very Comfortable), but you shouldn't be in your room... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

OK we are on a roll now....Thank you for your kind words! I love your choice of words regarding the two towers in the hotel. The Astor does offer both options....old world charm or modern appeal. It is folks like you that really make our jobs fulfilling....Thank you for making my day and rest assured your review will be shared... More 

Jacksonville Beach, Florida
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 20, 2012

Bottom line: I would stay here again. This hotel has several reviews and can confirm, you want high and away from the street if you want peace and quiet. The hotel was in full rehab mode last week during our stay. We were one of several guests in a wedding party that were sprinkled about several floors - every one... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review and patronage. Yes, unfortunately the hotel experienced rain water damage in the main tower from Hurricane Isaac. I do apologize for the inconvenience and sorry you had to be moved, but delighted to read that it was taken care of swiftly. Our hotel is back to normal and all repairs have been made...so when will... More 

Top Contributor
70 reviews 70 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 19, 2012 via mobile

The beds are like clouds. It is hard to get out of them to see the city. Beautifully decorated, elegant, happy staff make me glad I will be here seven nights. you can walk to all the sites of the French quarters. Small bathrooms are my only complaint

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Short and sweet and to the point...thank you for your review. Rest assured your review will be shared with our team and we hope to see you back in New Orleans and the Astor real soon! More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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