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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,137 reviews from our community

Traveler rating
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    444
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    162
See reviews for
271
607
73
510
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 20, 2012

This hotel is in walking distance from everything from the Superdome, French Quarter, Great Restaurants, the RiverWalk, and every bar in between. When you walk outside your very likely to hear a second line band playing great music. Hotel Staff is very helpful. Rooms are your average Crowne Plaza hotel room (Very Comfortable), but you shouldn't be in your room... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

OK we are on a roll now....Thank you for your kind words! I love your choice of words regarding the two towers in the hotel. The Astor does offer both options....old world charm or modern appeal. It is folks like you that really make our jobs fulfilling....Thank you for making my day and rest assured your review will be shared... More 

Jacksonville Beach, Florida
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 20, 2012

Bottom line: I would stay here again. This hotel has several reviews and can confirm, you want high and away from the street if you want peace and quiet. The hotel was in full rehab mode last week during our stay. We were one of several guests in a wedding party that were sprinkled about several floors - every one... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review and patronage. Yes, unfortunately the hotel experienced rain water damage in the main tower from Hurricane Isaac. I do apologize for the inconvenience and sorry you had to be moved, but delighted to read that it was taken care of swiftly. Our hotel is back to normal and all repairs have been made...so when will... More 

Top Contributor
70 reviews 70 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 19, 2012 via mobile

The beds are like clouds. It is hard to get out of them to see the city. Beautifully decorated, elegant, happy staff make me glad I will be here seven nights. you can walk to all the sites of the French quarters. Small bathrooms are my only complaint

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Short and sweet and to the point...thank you for your review. Rest assured your review will be shared with our team and we hope to see you back in New Orleans and the Astor real soon! More 

North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 17, 2012

This hotel was like any other hotel. Very basic. The rooms were very basic, no refigerator, nothing to talk about. Carpet was dirty, however everthing else was okay. The location is what sells this hotel.

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ouch, no hotel wants to hear they are regular. I am truly sorry we did not exceed your expectations, which is always our goal here at the Astor. We hope you will give us another chance the next time New Orleans is on your travel agenda. I am confident your next visit will be quite different. Thank you for your... More 

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 17, 2012

Called hotel seeking parking info; was told only valet parking was available. Later discovered several parking garages within reasonable distance (for half the hotel's charge, bet my car was in one of those garages). Room was very acceptable, C-SPAN on TV, but no frig. Coffee supplied only first day, walked to front desk on 2nd day asking for coffee, clerk... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

You are right...there are plenty of hotel rooms in New Orleans and it is the staff that makes the difference when it comes to a hotel. I regret that we missed big time regarding your expectations. Please know, the hotel responded as they should regarding our parking question. Valet praking is the only service offered regarding over night parking for... More 

Memphis, TN
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 9, 2012

Nice hotel good location terrible service!! Rude front desk staff check in was a nightmare. Room key didnt work every night we stayed. Dirty linens Just not worth the trouble. We stayed on the executive level and were treated terribly - very very rude staff. Rooms hot due to the motion sensor controls. Hotel restaurant and bar staff slow and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Livncentrd, Thank you for taking the time to write our hotel a review. I am glad that you liked our location. Please accept my sincerest apology for any inconvenience the staff may have caused upon check in. I will follow up with the front desk staff to ensure similar incidents could be avoided. Again, I do apologize and regret... More 

Travelers are raving about these New Orleans hotels

Greenville, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2012

This hotel charged me $94 for parking even though I had no car. When I checked out, the attendant at the front desk supposedly fixed the issue, but they still billed my credit card later that week after I left. They clearly assigned the charge from someone else's room to mine. The attendant at the front desk even admitted that... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, this is not good! I am truly sorry for the mess you have had to deal with regarding the parking charge. Not the way billing should work for any establishment. Not sure where the issue is but would love the opportunity to straighten this out some how. Please feel free to contact me so I can try and rectify... More 

Madera
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 6, 2012

Our stay was fabulous from Check in to check out! Friendly staff, clean room and great location. Its right on the corner of Bourbon st and Canal and has a balcony you can enjoy the view of Bourbon street on the 2nd floor of the hotel.

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ok, now your review is what we like to hear...a perfect stay. Thank you for taking the time to share your thoughts on our team. Now I am a little biased...but we agree with your review. The Astor is the best hotel in town with a location that is unsurpassed. THANK YOU again for the wonderful acoulades! More 

Bokeelia, Florida
Top Contributor
135 reviews 135 reviews
42 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed September 6, 2012

First off, the staff was just fine. However, the rooms were tired and dirty. There was/is a thick layer of dust on the carpet at the edges and corners. Obviously the vacuum won't get close enough to the wall. The floor in the bathroom had long dark hair on it upon check in. The shower rod was falling apart. The... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I was disappointed to read your review however please know your comments are valued. I am truly sorry we dropped the ball regarding your visit. We receive very few reviews regarding cleanliess issues and our Director of Houskeeping and Engineering will be informed of your comments to ensure that any future guests will not have to face these same issues.... More 

New York City, New York
Top Contributor
79 reviews 79 reviews
65 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed September 6, 2012

I stayed here for a few days over Southern Decadence and like the other party goers I was lucky to get here at all with the airport only opening on the Friday morning after the hurricane, just a couple of hours before my flight landed. As for the htoel it is in central New Orleans by Bourbon Street, party central,... More 

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Great comments...thank you for your valued comments. Please accept our apologies regarding the noise disturbance. A quick call to our front desk may have resolved the partying room next store. Sleep is the most important service that a hotel must offer and I regret that yours was not restful. On another note....thank you for coming to Decadence, we had a... More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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