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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,968 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (491)
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English first
  • All months
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    (505)
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
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Jupiter, Florida
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 22, 2012 via mobile

Absolutely thought new Orleans was dirty nasty especially bourbon st.... This hotel was my escape from it! It was clean beautiful with great friendly service

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. Disappointed to hear your comments on the city and the French Quarter, but delighted that you found the Astor your refuge. We appreciate your comments on our hotel and team. We hope you will give New Orleans another opportunity and perhaps your opinion will change regarding the Big Easy! More 

Houston, Texas
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2012

My husband and I stayed at the Crowne Plaza from 3/10-3/13. We flew in and took a taxi to the hotel. We were early but they had a room ready for us. Checked in smoothly and went on our way. Our room faced Bourbon Street and we were on the 5th floor, we had no problems with noise or sleeping.... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for such a nice review. We appreciate your time in sharing your expereince. We agree our location is unsurpassed in New Orleans and delighted to hear your comments in this regard. Thank you again for the review and we hope to see you back at the Astor real soon! More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2012

Beautiful place, good location, good service , good food , good Club rooms.

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow...short and sweet and to the point! Thank you for the great review and we appreciate your time in this regard. So when will you be returning! More 

Arlington, Va
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 20, 2012

We stayed at the Crown Plaza for St. Patty's Day weekend. This hotel is in a perfect location, right on Canal Street between Royal and Bourbon streets. It is merely steps away from the legendary scene right on Bourbon street. The hotel lobby and staff were excellent. This place really has a classy New Orleans feel to it. Our room... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the nice review. We agree our location is one of the best. We appreciate your comments on our hotel and team, but just so you know, we are rated 4 star and we are a 4-Diamond AAA hotel and not a five star. Thank you in advance for any future referrals and we hope to have you... More 

Cypress, Texas
Top Contributor
73 reviews 73 reviews
54 hotel reviews
219 helpful votes 219 helpful votes
4 of 5 stars Reviewed March 19, 2012

We stayed at the Astor for a weekend, and found the hotel to be generally great! The hotel location couldn't be any better. The physical condition is great as well - it's a new hotel, only 9 years old or so, but it is architecturally very consistent with the area. The service was generally very good, with the only real... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Case Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear CSL63. Thank you for staying with us and leaving a wonderful review. I am glad you enjoyed your room and the location of the hotel. We are centrally located in the French Quarter so you wont miss out on any fun. I am sorry about the inconveniences you experienced with our valet service. Your comments will be shared with... More 

Houston, Texas
Top Contributor
298 reviews 298 reviews
189 hotel reviews
330 helpful votes 330 helpful votes
5 of 5 stars Reviewed March 18, 2012

We stayed at this location for two nights while we were in town for the New Orleans Rock and Roll Marathon. We have a good corporate rate at this hotel which makes the great location, service, and facilities even better! Almost every staff member we interacted with was excellent...especially the front desk, concierge, and executive level. The location was easily... More 

Was this review helpful? Yes 3
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, your review is the longest and most detailed review we have ever had! THANK YOU! Not many will take the time you did to share all the details of their stay. I for one appreciate your detail and your review provided us with an indepth view of our facility, services and most importantly our team. A real important factor... More 

Hamilton, Canada
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 18, 2012

Arrived on a Sunday evening for a two night stay. Booked in and we were surprised with the tiny room facing a brick wall that we were upgraded too, considering we stay many many nights with this franchise and are usually treated with far better rooms. The next morning I called the front desk and spoke with Duana (I hope... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

How kind of you to take the time to share your recent experience at the Astor. We were delighted to hear that Duana was able to turn your stay around. She is truly an asset and she will be tickled that you mentioned her in your review. I was pleased to hear you enjoyed the hotel as well as our... More 

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 18, 2012 via mobile

Excellent location. Attended a conference here right after Mardi Gras. Rooms are modern and comfortable.

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Houston, TX
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 16, 2012

If hanging out in the French Quarter and Garden District are on the top of your list, then look no further than the Crowne Plaza Hotel Astor-New Orleans. Located on the corner of Canal and Bourbon, this hotel puts you right in the middle of the action, while keeping you comfortable in style. The staff was incredible, the rooms were... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, what a nice review...thank you. Your review sounds like our brochure....proving that everything we print must be true about the Astor. All joking aside, we really do apprecite your time and especially your patronage. So when are you coming back? More 

NY
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2012 via mobile

Staying here currently and posting this from my phone as haven't been able to get on the internet on my laptop since arrival 24 hours ago. The staff seem disinterested overall. Definitely won't stay here again. Not good if you are on a business trip and need to work in your room. Very frustrating - have spent over an hour... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We wish to apologize regarding the internet service you received. It is my understanding that our Front Office Manager did leave you a message to assist with the challenge. We regret that we have lost you as a repeat guest. I hope the next time New Orleans is on you travel agenda, you will reconsider staying with us. I am... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Room service(8)
  • Executive Lounge(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans
Hotel Style:
#24 Luxury Hotel in New Orleans

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