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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,910 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
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Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 5, 2012

1. Good: service 2. Bad: Lack of attention to detail when cleaning rooms. A little dusty, minor odor. 3. Hidden Costs: $9.95/day for internet (free in lobby) $28/day parking

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ouch! Disappointed to hear your comments regarding cleanliness. As you will note in previous reviews, cleanliness is hardly ever an issue, but if we dropped the ball with your stay then please accept our apology in this regard. Let's be clear on the hifdden costs, in order to get internet in the guests rooms you have to aknowlwdge the spash... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2012 via mobile

We stayed here during the Sugar Bowl/New Years Eve. We had a GREAT time! The location can't be beat! Rooms were clean and had a view of Bourbon street! I gave the rooms a 4 because there was no exhaust fan in the bathroom. Beds were SOOOO comfy! We will definately stay here again next time we're in NOLA!

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, again...what a wonderful review....it just doesn't get any better than this! Thank you for the great review and for being our guest. Delighted to hear you will be coming back and can't wait until you return! More 

Raleigh
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 1, 2012

I recently had the opportunity to stay here for a busines conference. My entire experience with this hotel has been disappointing. Was surprised at check in on the lack of eye contact, sour faces and that no one asked to help us with luggage. Not even in my room for 15 minutes, and in walks another guest with the keys... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Quite disappointing to read your review because we obviously missed on your stay all around. I truly wish to apologize for the challenges that occurred. Normally, it is our staff that makes the difference with our guests, but again not even our normal southern hospitality seemed to have touched your experience here at the Astor. It is disheartening to read... More 

New Jersey
Top Contributor
57 reviews 57 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 31, 2012

I had an opportunity to stay here after a business meeting. A buddy and I shared a suite on the 3rd floor. It's a great hotel. Room was clean and spacious. Our suite had it's own living room area with a comfy couch and tv. It's almost too nice for the location on Bourbon street. It is loud here at... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the nice review. Your review was quite cool and had an easy feel to it. We agree 100% with you on the rooms, location and public areas being great assets for us. Thanks again for taking the time to pen your thoughts and we hope to see you back at the Astor real soon! More 

Allen, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 31, 2012

We stayed at the Crowne Plaza January 27-29, 2012. The location of this hotel is perfect...On the corner of Canal and Bourbon streets. A little noisy but you have to expect that when staying that close to Bourbon street. The hotel is very pretty -- Nice lobby. Our first contact was with the valet folks. They were very friendly and... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share some candid comments with us regarding your recent experience at the Astor. While there were some smiles in your review, however there were way too many challenges for you as our valued guests. Please accept my apology for the overall experience. Rest assured your comments will be shared with our General Manager... More 

Top Contributor
105 reviews 105 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 29, 2012 via mobile

Bedding was very comfortable , small room , cramped bathroom , moved coffee pot just to put shaving kit on counter. No fan in bathroom, very low showerhead .

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review! More 

Calgary
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 29, 2012

The hotel is clean and provides a spacious, open lobby and a roof top pool (worth checking out if you need to lounge one afternoon). The location is very convenient if you are planning to check out the night life along Bourbon and, being at the end of the street, also allows a bit of an escape from all the... More 

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

How wonderful for us to have you as our guests. Thank you for the superb review. It sounds like you made the best of your visit here in the Big Easy! Glad our concierge could be of help, he truly is a great asset for the Astor. Now my only question...when will you be back? Thanks again for the sincere... More 

Mount Forest, Canada
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 28, 2012

We spent three nights at the Astor Crowne Plaza in January. The location was great..just far enough from all the noise! We were on the top floor with a great view. The room was okay. Apparently they have just done a big up grade but it still looked a bit tired. They offered a free breakfast in the executive lounge... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We agree our location is unsurpassed here in the city. Thank you for taking the time to review the Astor regarding you recent trip. We were delighted to read you enjoyed the hotel, the staff and the restaurant team. We hope to see you back at the Astor real soon. More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 26, 2012

My friend and I stayed here because the huge company she was working for put her there. I had always stayed at the Monteleone and had a good experience. The room was incredibly noisy because the STAFF of the Executive Suite on our floor were partying at 6:00 AM when the room opened to entertaining the guests who arrive at... More 

Was this review helpful? Yes 4
old bethpage, new york
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 26, 2012

We stayed at the Crowne Plaza for five nights. The location was great, right on Bourbon Street and Canal Street. We had enough points for four nights and paid for one night. Our room was lovely and looked out on the French Quarter. Paul, the concierge was very helpful in recommending restaurants and activities. The room included turn down service... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Room service(8)
  • Executive Lounge(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans
Hotel Style:
#24 Luxury Hotel in New Orleans

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