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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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1 room 1 guest
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Crowne Plaza Hotel Astor-New Orleans
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2,380 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (701)
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
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Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

The Astor Crowne Plaza has everything I look for when selecting a hotel: easy transportation from and to the airport, location central to what I plan to see, high quality and tasteful decor of the physical building, guest rooms and amenities, exceptional customer service and value for room rate. I will definitely return here the next time I visit New... More 

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Montana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 2, 2013

We stayed at the Crowne Plaza Astor on the corner of Canal and Bourbon St during our stay. Very nice hotel for many reasons, the only slightly annoying thing was our King bed room was a touch small and had a view directly into someone else's room... But the bed was SUPER comfy and we were never in our room... More 

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Saint Louis, Missouri
Level Contributor
96 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 2, 2013

Spent a night here after our cruise out of the port of New Orleans. I had read the reviews here on Trip Advisor so did not even try to check in early. We did however stop by early in the day and speak with the concierge about the best way to get to the Garden District. He provided us with... More 

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Massapequa Park, New York
1 review
2 of 5 stars Reviewed June 1, 2013

I traveled to New Orleans for a business show and thought that the hotel Astor Crown Plaza would be a good choice. I'm a priority club member and the two people and myself were treated as if they did not even care if we stayed at there hotel. We had a couple issues and I can say not all the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Douglas W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More 

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Sparta, Wisconsin
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

Stayed here for 4 days for a conference. The staff is very friendly. The rooms were very nice and quiet. Didn't hear any noise off Bourbon or Canal Street. Perfect location for touring the Quarter. Would definetly recommend this motel

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Kansas City, Missouri
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 31, 2013 via mobile

Went to New Orleans for a girls getaway and this hotel was absolutely fabulous! We were immediately impressed by the gorgeous lobby and very friendly staff and our room was very clean. We had a fabulous vacation and definitely relaxed on our trip. The location in the French Quarter was more than we could hope for, it was extremely close... More 

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Seattle,WA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 30, 2013

I think our room was in an older wing. It did not have a refrigerator, or air ventalation in the bathroom. It was too small for the 2 queen beds that were in the room. We could hardly move around and had no space to put our luggage. The carpet was very old also.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear HAPSammamish, Thank you for taking the time to voice your concerns in regards to your previous stay with us. We strive everyday to create special experiences one guest at a time and I am truly sorry we did not manage this for your stay. I am extremely sorry to hear of your experiences and if your stay was negatively... More 

Buffalo, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed May 29, 2013

This hotel is situated on the edge of the French Quarter, an ideal location. The room had sufficient space; the pool was good; the bed was very comfortable; and service was also good; but there was no small refrigerator in the room. For New Orleans in May, this absence is critical as one needs plenty of liquids in such a... More 

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COPPELL, Texas, USA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 29, 2013

Astor Crown Plaza New Orleans was a wonderful place for our conference, SWBA. Room, both personal and for meetings were very nice. Hotel staff were friendly and always ready to give assistance. Location was terrific for accessing Bourbon St during free moments or in the evening. I'd definitely consider staying there for a vacation.

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Atlanta, Georgia
Level Contributor
101 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 28, 2013

Great location, within walking distance of all night life, including the casinos! Very friendly staff! Would have loved for the lobby bar to have been opened a little later for a late night drink to just relax and chill out. Other than that, this was a great choice!

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Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
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