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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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1,976 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
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Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 9, 2012

Unsure why there are a few negative reviews here, this hotel was well above-par, and I've travelled extensively. Have to commend the concierge staff - Paul Kernen was especially attentive, helpful and engaging. If there was a question, it was answered in a professional, courteous fashion. The bell captain was a riot. Good fun and always with a smile. The... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the wonderful review and accolades regarding our team. It is always a pleasure to read that our team was there to serve and in a proper and professional manner. We appreciate your detailed comments and your review will be shared with our entire team...so when will you be coming back to the Astor!! More 

2 reviews
3 of 5 stars Reviewed June 8, 2012

We stayed in the Crowne Plaza, Canal Street, New Orleans for 2 nights in April, 2012. Our first i pression was unfavourable. As we pulled up in a cab, four bellhops were standing a few yards away shooting the breeze. The cab driver put our bags on the sidewalk and the bellhops ignored us. We wheeled them ourselves into the... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ouch, not happy to read your review. Unusual for our team to be inhospitable and I do apologize for the way you were handled. Festival or no festival we should be consistent, cordial and happy that you are here at the Astor. Rest assured your comments will be shared with our management team. Delighted to read that you enjoyed the... More 

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 8, 2012

We stayed here in June of 2012. Front desk staff could have been more polite, all other staff were lovely. Rooms were nice and clean no issues there, Beds seam to be very high off the ground and you have to jump to get into them.. fantastic location Bourbon street is not even a minute walk around the corner. being... More 

Was this review helpful? Yes 3
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your kind review. We agree the hotel's location is one of the best in the city. We appreciate your comment and we do apologize if our front desk agents did not met your expectations. We hope to see you back at the Astor real soon! More 

chicago
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 7, 2012

Stayed 5 days for a conference. Then moved to the Hilton waterside for 2 days due to space limitations. Location was convenient and well rounded. Access to French quarter without all the noise and smell, across the street from the trolley and a pleasent if not slightly long walk to the convention center. Room was small and dark. We definitely... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I am quite confused by your comments. The review is titled "Solid Stay". It sounds like our location met your expectations but the restaurant team and concierge did not. The restaurant offers a limited menu in the lobby breakfast bar and full service in the main dining room. I can only assume the restaurant was crowded when you were there... More 

College Station, Texas
Top Contributor
125 reviews 125 reviews
96 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 7, 2012

I stayed here just one night on business in early June 2012. Of course, I was likely the only person staying there on business, the remainder seeming to be at the corner of Canal and Bourbon for other reasons. Despite the odd mix of binge-drinking frat boys and families, everything seemed to work out OK and the rooms were very... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, thank you for the wonderful review! We wish you could have stayed longer. I loved your last sentence in the review regarding faceless hotels near the convention center....and you are right...why not stay at the Gateway to the Quarter which puts you within walking distance to all that is New Orleans. Again, THANK YOU for the great review and... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 6, 2012

Don't miss the Concierge at this hotel. Paul Kernen is the BEST. He will help you plan excursions, book restaurants and has plenty of suggestions to make the most of your stay! His assistance was invaluable for booking VIP transportation at the last minute. You can reach him prior to your stay at conciergedesk1@astorneworleans.com. The hotel location is great if... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

First, thank you for your review and your wonderful comments regarding Paul, our concierge. He truly is a great ambassador of our hotel and city. Thank you for noting the Bourbon House is leased out, but unfortunately your experience is a reflection on us and we are sorry that their cuisine did not met your expectations. Normally the Bourbon House... More 

Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 5, 2012 via mobile

The location is perfect... Walking distance to everything... The ladies at the front desk were so super helpful from check in to places to eat things to see to check out!!! The entire staff was just so friendly!!! Great place!!!

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

WOW...THANK YOU!!!! When are coming back!!! More 

Somerset, New Jersey
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 5, 2012

Loved this hotel, the suite set up, hotel staff were very helpful, especially the bell hops and the hard-working valet parking staff. The bed was very high and I had to stand on my tip-toes to scooch onto it backside first. It didn't occur to me to request a step stool as one other reviewer wrote, but that would have... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

You are heavenly! Thank you for the spectacular review. Delighted you enjoyed our bedding, after all, if there is one thing a hotel should provide...it is a good nights sleep and we obviously filled the bill in that regard for you. We appreciate all of your wonderful comments and rest assured your review will be shared with our entire team! More 

Corvallis, Oregon
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 5, 2012

Just attended a national conference here. Excellent group rate. Excellent service. Excellent food service. Excellent food. Outstanding location! The rooms are very nice and housekeeping impeccable. Yes there's the brass band on the corner, but the hotel greets you with free ear plugs and eye mask and the band disbands at a reasonable hour (at least when I was there).... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

You are an excellent guest! Wow, reviews just don't get any better than yours! THANK YOU! We are always delighted to hear when we have exceeded our guests' expectations. Reading reviews such as yours makes me proud to be apart of such a special team. More 

Beach Park, Illinois
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2012

Had great experience. Beautiful room on the top floor.The staff was so friendly and accommodating. The epitome of legendary southern hospitality. The only problem with the room was the height of the bed. I had to take a running start to leap into the bed! I did request a step stool to help climb into the bed, and they brought... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We are on a roll with wonderful reviews. THANK YOU for your gracious review. Sorry about the beds...they are a bit high! Please know your comments will be shared with our entire team. Sharing reviews such as yours with our team really is a boost to our continual strive for excellence in guest services. Your comment that we are an... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(44)
  • Very nice(28)
  • Great location(20)
  • Valet parking(14)
  • Ear plugs(10)
  • Front desk staff(9)
  • Room service(8)
  • Executive Lounge(8)
  • Mardi Gras(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans
Hotel Style:
#24 Luxury Hotel in New Orleans

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