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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Ranked #97 of 153 hotels in New Orleans
A recent review
5 of 5 stars Reviewed November 23, 2010
mottwu Louisville
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1,606 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Louisville
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2010

Disregard the negative reviews of this hotel. This is a beautiful historic hotel, with a great location at the edge of the French Quarter on Canal Street. Many city sites are within walking distance or a trolly ride away. The rooms are very clean, the bed was very comfortable, and the hotel staff are extremely friendly, courteous, and helpful. I... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We love you! Thank you for the perfect review. You made my day and I am confident when I share your comments with our team...they will feel the same way! Thank you for selecting the Astor and especially for your future recommendations of our hotel. We agree with all your comments, but then we are a bit bias in this... More

Gahanna, Ohio
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 22, 2010

As a marketing and media (new/social media specific) professional, I felt the need to compliment my experience thus far and thought it might offer insight to other travelers. Don Zimmer, Director of Sales, does an excellent job responding promptly to his guests' posts quickly and without platitudes. I commend him (or you, Don, if you read this) for the attention... More

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your comments regarding me! You are the first reader that has addressed me personally....I was touched by your comments. I do recognize these reviews as a great source for improvement opportunities and I do share them with our team as we get them. Trip Advisor has taught us plenty about the good and bad regarding the Astor.... More

Oklahoma
1 review
1 of 5 stars Reviewed November 18, 2010

We booked 3 nights here. The first night we got after midnight and had travelled all day. On our way to our room, we went through long hallways and corridors into a weird part of the hotel. Once inside our room, we were pretty disappointed. We had paid $179/night and it looked like an old dorm room converted to a... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, not good! Your review was most disappointing to read. Please accept our apology for your less than positive experience. You were obviously placed in the historic wing of the Astor and it is quite a different feel from the main tower. What you should have experienced was old world charm and not old world furnishings...again we are truly sorry.... More

Atworth, United Kingdom
Top Contributor
69 reviews 69 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 15, 2010

My wife and I stayed here on our IHG points as part of a roadtrip from England, it was an excellent hotel, in an excellent position, we were on a higher level floor and didnt hear any nopise from Bourbon St at all, all the staff were very helpful, in particular the valets who would run around to try and... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for a great review! We love our loyal PC guests and we were honored that you had selected us to be apart of your road trip. We appreciate your recommendation of the Astor. Your comments go a long way in helping us to be the "Place to Meet" in New Orleans. Ya'll come back and see us now! More

Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed November 11, 2010

Great hotel in an unbelievable location on the corner of Bourbon Street and Canal Street. It had a very nice lobby and is conncted to Brennan's Bourbon House restaurant. The only con is that its valet parking only and the cars are kept 7 blocks away. I was told my truck would be there witihin 30 minutes, but it was... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the great review! We agree, our location is “unbelievable” and unbeatable as well. We do enjoy our partnership with the Brennan Family and are honored to have a Brennan Family Restaurant in our hotel. We apologize for the delay regarding our valet service....while our location is great...it also presents a challenge at times and we thank you... More

Southwest Washington
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2010

My stay was the last week of October - extending into the weekend. For starters, I had no idea Halloween was celebrated so "vigorously" in the French Quarter. That being said, the noise was pretty incredible at night. My room was on the 5th floor above Bourbon Street. The ear plugs furnished by the hotel were helpful - but did... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, you picked a crazy weekend for your first visit to New Orleans! Yes, we New Orleanians do enjoy a good dress-up holiday...and Halloween is a fun, wild one! Glad to hear you slept well in our Sleep Advantage bedding package that Crowne Plaza is known for. Thank you for a nice review and when you come back in March... More

Pittsburgh
Top Contributor
76 reviews 76 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 10, 2010

We knew ahead of time the location of the Astor Crowne Plaza was great, but after reading so many mixed reviews we were unsure what we were going to get. The service was very good and we had no complaints. The best part of our stay was how quiet our room was. We were on the 13th floor next to... More

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your confidence regarding the selection of the Astor for your New Orleans visit. We were delighted to hear that we met your expectations. Our executive team appreciates you taking the time to share your thoughts on our hotel and services. Not sure what's up with that missing clock and we are truly sorry you room did not... More

Toronto, Canada
1 review
5 of 5 stars Reviewed November 9, 2010

I stayed at this hotel for 3 nights in August. I absolutely loved it! The room was very clean, and the bed was extremely comfy. The lobby is beautiful. The front desk staff was okay. The valet parking is expensive, $30.00 per day. However I would recommend it. There are not too many places around the hotel that offer parking... More

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Nice Review....thank you! We agree the location of the Astor is unsurpassed in the city and we are delighted that you are in agreement. Our team really appreciates your comments and they will be shared with our managment staff. Thank you for taking the time to pen your thoughts on our hotel and especially our valet team....they will be thrilled... More

1 review
4 of 5 stars Reviewed November 3, 2010

great hotel was in town for the saints/ steeelers game but i visit the town a lot. my first time at this hotel and it won me over right in on the main strip

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Short and Sweet...just like we like them...great review!! We are thrilled that you enjoyed your stay and our great location. While it was your first time to the Astor...we certainly hope it won't be your last. Ya'll come back and see us again real soon! Thanks for sharing your thoughts on the Astor Crowne Plaza. More

San Antonio, Texas
1 review
5 of 5 stars Reviewed November 3, 2010

We Booked this hotel at the last minute. Great Sales Staff namely Edna J. And Marylin O. they worked within my budget to give me the best services and amenities the hotel had to offer. Hotel staff was amazing. Anything that I needed for my group was handled with the topmost urgency. Attention to detail was better than expected. Great... More

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

WOW...great review! Thank you for the wonderful review. We were delighted to hear that the Astor's team met your expectations for your group. Thank you for selecting the Astor as your host and we hope to be of service to you and your colleagues real soon. More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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