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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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2,290 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Lexington, Kentucky
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed April 25, 2013

Busy hotel with a welcoming and professional staff. The bellmen were a little over aggressive when guests arrived in cabs. My bag which I could have handled myself was practically taken from my hands. The popular restaurant in the hotel was very good but overpriced. The hotel has a central location so many clubs and restaurants are within walking distance.... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review! I apologize if our bellmen were aggressive. Sometimes they are too passionate about what they do. Thank you also for your comments regarding our services and amenities. We hope you will return to the Astor the next time your travels bring you to New Orleans. More 

pearland, texas
Level Contributor
182 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed April 24, 2013

Great location! We first requested a room in the historical wing, when we saw it, it was incredibly tiny! We asked to be moved to the modern wing, and they were extremely nice about it and accommodating. The rooms in the modern section are very nice and larger. The staff is extremely nice and very friendly. Great customer service. The... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Now that is what we like to read in our reviews. We are always pleased to read when our team and hotel has met our guests' expectations. Thank you for taking the time to share your thoughts. More 

San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

this hotel is centrally located in the French quarter, walking distance to the riverfront, trolleys busses shopping for anything you might need or for gifts to buy. the staff was great, our porter was derrick and he was the highlight of this hotel, FRIENDLY, KNOWLEDGEABLE, COURTEOUS, and HELPFUL. everyone we met in this city is friendly. the room was large... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. Pleased to read that you enjoyed our superb location. While we are a little bias, we too, think our location is one of the best the city has to offer. We were delighted to learn that you found our rooms spacious and appealing. Thank you for all of your wonderful comments and for mentioning Derrick... More 

Tampa, Florida
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed April 23, 2013

It's funny how some of the reviews don't match, but this is my experience and I travel A LOT, both for work and for pleasure. The Hotel is really nice and well kept, our room was new, the king size bed was absolutely clean, comfortable, spectacular! The bathroom was clean, new and nice but definitely not at the standard of... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the nice review. Sometimes we are also puzzled by some of the reviews we get, but some guests' expectations are a bit lofty, however we try our best to make all of our guests feel comfortable and welcomed. We apologize about the delayed service regarding your room, but it sounds like the Executive Club access eased the... More 

New York City, New York
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 23, 2013

Very clean hotel with very helpful valet parking staff and bell men. There are two sections of the hotel -- the newer side and the "historic" side. Both sides have clean, well-decorated rooms, but we found the rooms on the historic side to be smaller. In each room, the hotel offers shampoo, conditioner, nice hand lotion and ear plugs. We... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Well, that's what we like to read! Thank you for your review and detailed comments regarding our guest accommodations. A special thanks from our valet team. This team works so hard in dealing with a parking situation that is quite difficult during high demands. We apprecite your comments and your patronage. Please come back and see us the next time... More 

Tennessee
Level Contributor
77 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 23, 2013

I stayed at the Astor Crowne Plaza on a group trip for 3 nights. The French Quarter location at Canal and Bourbon is fantastic, and I don't remember any extra noise or anything. My room was on the 9th floor. On the whole, we had a good stay. The room was a good size and pretty clean. The bathroom is... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you taking the time to share in detail your thoughts on our hotel. Truly sorry we did not met your expectations in some of our services. Rest assured your comments will be shared with our management team. Please know your comments are valued and will assist in our journey for service excellence. We hope when you return to New... More 

Myrtle Beach, SC
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 23, 2013

This is a pretty nice hotel. It tries to be a luxury hotel but the facilities are a bit worn. My big advice is to get the right room. My room overlooked Bourbon Street and that was a big mistake. The noise goes on all night long on Bourbon. I would ask for a room on the interior of the... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your comments regarding the Astor. I was a little disappointed regarding your comments that we were a bit worn. I truly believe our rooms are very well maintained, now our lobby furnishings are a bit tired, HOWEVER, we have new lobby furniture on the way and it should be in place by the end of May. Truly... More 

Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 22, 2013

I had booked the Hotel Monteleone, but was deferred to the Crowne Plaza due to a power outage. I thought the Crowne Plaza was very nice and was ultimately not disappointed by the change in my travel plans. The location is excellent, right on the corner of Canal & Bourbon Street. The noise from Bourbon Street may be an issue... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, now that is what we like to see in our reviews. Unfortunate for the Monteleone, but delighted they referred you to us. I was pleased to read that we were able to meet your expectations. Now you have two choices when New Orleans is on your agenda, of course I am a little biased, but would be honored for... More 

Newtown, Pennsylvania, United States
1 review
3 of 5 stars Reviewed April 22, 2013

The location is fantastic (Bourbon and Canal Streets), so you can access all of the fun parts of the city very easily. Unfortunately, the location is by far the best quality of this hotel. 1. The bathroom is very cramped and unimpressive looking. 2. The bed is awfully uncomfortable; it is almost like sleeping on a block. All of our... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ouch...not what we like to see in a review. We are disappointed that the Astor did not meet your expectations. We do appreciate your comments and the time you took to review our hotel. More 

Orlando, Florida
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 22, 2013

This was a business trip but by coincidence the French Quarter Festival was going on. This location made it very accessible to reach the festival activities being that they were spaced all over the french quarter and riverside walkway. This was a beautiful entrance and the restaurant looked very enticing had we not already had plans. We arrived before check-in... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We were pleased to read that you enjoyed your stay and that you lucked on French Quarter Fest during your business trip. Truly a great festival and one of the few that are free to enjoy. Thank you for all of your special comments regarding our hotel. Yes, the beds are a bit high but truly comfortable. We hope you... More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
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