We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Astor-New Orleans

Hotel website
Hotel deals
739 Canal Street at Bourbon, New Orleans, LA 70130
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Crowne Plaza Hotel Astor-New Orleans
Professional photos View all
Browse nearby
Crowne Plaza Hotel Astor-New Orleans
Rate this Hotel

2,023 reviews from our community

Traveler rating
    617
    622
    413
    220
    151
See reviews for
255
563
68
486
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (506)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2023)
  • Mar-May only
    (561)
  • Jun-Aug only
    (474)
  • Sep-Nov only
    (478)
  • Dec-Feb only
    (510)
All months
There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Memphis, TN
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 9, 2012

Nice hotel good location terrible service!! Rude front desk staff check in was a nightmare. Room key didnt work every night we stayed. Dirty linens Just not worth the trouble. We stayed on the executive level and were treated terribly - very very rude staff. Rooms hot due to the motion sensor controls. Hotel restaurant and bar staff slow and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Livncentrd, Thank you for taking the time to write our hotel a review. I am glad that you liked our location. Please accept my sincerest apology for any inconvenience the staff may have caused upon check in. I will follow up with the front desk staff to ensure similar incidents could be avoided. Again, I do apologize and regret... More 

Greenville, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2012

This hotel charged me $94 for parking even though I had no car. When I checked out, the attendant at the front desk supposedly fixed the issue, but they still billed my credit card later that week after I left. They clearly assigned the charge from someone else's room to mine. The attendant at the front desk even admitted that... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, this is not good! I am truly sorry for the mess you have had to deal with regarding the parking charge. Not the way billing should work for any establishment. Not sure where the issue is but would love the opportunity to straighten this out some how. Please feel free to contact me so I can try and rectify... More 

Madera
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 6, 2012

Our stay was fabulous from Check in to check out! Friendly staff, clean room and great location. Its right on the corner of Bourbon st and Canal and has a balcony you can enjoy the view of Bourbon street on the 2nd floor of the hotel.

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ok, now your review is what we like to hear...a perfect stay. Thank you for taking the time to share your thoughts on our team. Now I am a little biased...but we agree with your review. The Astor is the best hotel in town with a location that is unsurpassed. THANK YOU again for the wonderful acoulades! More 

Bokeelia, Florida
Top Contributor
124 reviews 124 reviews
42 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed September 6, 2012

First off, the staff was just fine. However, the rooms were tired and dirty. There was/is a thick layer of dust on the carpet at the edges and corners. Obviously the vacuum won't get close enough to the wall. The floor in the bathroom had long dark hair on it upon check in. The shower rod was falling apart. The... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I was disappointed to read your review however please know your comments are valued. I am truly sorry we dropped the ball regarding your visit. We receive very few reviews regarding cleanliess issues and our Director of Houskeeping and Engineering will be informed of your comments to ensure that any future guests will not have to face these same issues.... More 

New York City, New York
Top Contributor
78 reviews 78 reviews
64 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed September 6, 2012

I stayed here for a few days over Southern Decadence and like the other party goers I was lucky to get here at all with the airport only opening on the Friday morning after the hurricane, just a couple of hours before my flight landed. As for the htoel it is in central New Orleans by Bourbon Street, party central,... More 

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Great comments...thank you for your valued comments. Please accept our apologies regarding the noise disturbance. A quick call to our front desk may have resolved the partying room next store. Sleep is the most important service that a hotel must offer and I regret that yours was not restful. On another note....thank you for coming to Decadence, we had a... More 

Alexandria, Louisiana, USA
Top Contributor
58 reviews 58 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 4, 2012

Very nice! Comfortable and clean! Lots of pillows! Everything you'd want in a hotel. All the staff were VERY friendly ... not one exception. We used the valet and their parking ($32), again, super friendly and big truck was returned perfectly! They were all VERY busy and all of them had a smile and a "Go Saints" when they saw... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

What an awesome review!! THANK YOU!!! Reviews just don't get much better than yours. Thank you for the comments and the wonderful acoulades. I am especially pleased to hear your comments regarding our team. We truly believe it is our team that separates us from our competitors and your review offers great support on our journey for service excellence. Thank... More 

Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2012

The Crowne Plaza Hotel Astor-New Orleans is a very nice hotel with a great location. The location of this hotel made sightseeing around the Big Easy, exactly that...Easy! Its central location at Canal and Bourbon also made late night ventures quite simple. The only drawbacks were the lack of free WiFi and the very limited channel selections on the TV... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We think you are awesome and yes we agree the location is one of the best the city has to offer. I was delighted to read that we met your expectations and we thank you for taking the time to share your thoughts on our team and the hotel. Next time you come back, please know the hotel does offer... More 

Vancouver, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2012

The convention I was attending picked this hotel as our main stay. Since this was my first time here, I just stayed where they recommended, since it was easy. Very nice hotel, and the rooms were spacious and clean. The location is in walking distance to just about everything. Bourbon street is block over, and the streetcars are just in... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I was delighted to read that you were pleasantly surprised with our hotel. That is the way it is suppose to be. Thank you for taking the time to review the Astor. We hope you will continue to return to New Orleans and make the Astor your home away from home! More 

Boston, Massachusetts, United States
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 2, 2012

We stayed here for labor day weekend and had a fantastic time. The location is unbeatable, right by the French quarter, loads of restaurants, bars, movie theater and the water in walking distance. Rooms are alright, and access to wifi convenient.

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Delighted that you had a fantastic time and that you enjoyed our superb location. A special thanks for not letting Hurricane Isaac deter you from the Labor Day weekend. The weather was great and so were the crowds. Hope to see you back at the Astor real soon. More 

Camden, Arkansas
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 1, 2012

This beautiful hotel had well apportioned rooms, and sumptuous beds that beckoned after hours of shopping, dining, and general tourist mayhem. It's within walking distance to several delicious restaurants and after-hour hotspots. Be sure to call 30 mins+ ahead if you ever need your car as the valet parking is often overwhelmed with requests.

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We are honored by your title of this review...thank you! Exquisite is not a word we hear often but we will take it and stand proud. We really do appreciate your review and your time in this same regard. We hope we have made you a loyal client of the Astor and that you will return the next time your... More 

Hotel Review Summarization

What travelers say

  • French quarter(48)
  • Bourbon street(36)
  • Very nice(26)
  • Great location(16)
  • Valet parking(13)
  • Ear plugs(9)
  • Front desk staff(9)
  • Room service(7)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

748 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (389)
Viewed
View from room (23)
Viewed
Hotel & grounds (59)
Viewed
Room/suite (103)
Viewed
Bathroom (46)
Viewed
Dining (10)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (7)
Viewed
Other (140)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (287)
Viewed
Amenities (24)
Viewed
Junior Suite (39)
Viewed
Pool (19)
Viewed
Presidential Suite (46)
Viewed
Restaurants and Bars (12)
Viewed
Standard Double Queen Room (25)
Viewed
Standard King Room (28)
Viewed
The Hotel (94)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Hotel & grounds (29)
Viewed
Room/suite (18)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Dining (6)
Viewed
View from room (3)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question