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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Crowne Plaza Hotel Astor-New Orleans
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66%
Ranked #97 of 153 hotels in New Orleans
A recent review
5 of 5 stars Reviewed October 11, 2010
rbackfan arkansas
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1,550 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
arkansas
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 11, 2010

Got this motel as the mystery motel thru book-it...that's right I said book-it, and to my knowledge I was not treated any different then a customer that booked a room directly with the motel. I was treated very well. I had dreamed of staying in this motel, so I was thrilled to peices that this was the motel that book... More

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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2010

The Hotel is located on a super busy and loud street. I was a little worried we would not get ANY SLEEP but our room was lovely had super high ceiling and we were surprised by how quiet it was. The beds were incredibly comfortable. I wish I was There now.

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, what a nice review! I love reading reviews such as yours. Always delighted to hear when our team meets our guest's expectations. It sounds like your room was in the historic wing of the Astor; these rooms are truly lovely and epitomize the old world charm of New Orleans with high ceilings and original masonry through out the wing.... More

Cypress, Texas
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 10, 2010

the hotel reminds me of the old-world type European hotels i usually stay in when traveling overseas. the lobby is small and it seemed the staff was ill-appointed to accommodate the medium-sized party that was checking in. BEYOND SLOW! the room was not very clean, but i managed to deal w/that.i carry my own spray bottle of Lysol and after... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Delighted to hear you enjoyed New Orleans! We were disappointed to hear your comments regarding our front desk. They are normally a super team. We apologize for not meeting your expectations during your visit to New Orleans. Rest assured your comments will be shared with our Front Office Manager. Thank you for taking the time to pen your thoughts on... More

West Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2010

Stayed for meetings last week of September 2010 with the wife who didn't have meetings. Pretty much kept up with the Crown Plaza standard compared to other Crowns i've stayed at. Impressive decor in lobby (although smaller than most) and above average rooms although nothing spectacular. For convenience sake the location is great to step right outside into the action... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thanks for your nice review and glad to hear you enjoyed your stay. The Astor truly does have a great location, beautifully appointed rooms and as you experienced...affordable rates. We appreciate your comments and the time you took to pen your thoughts. Your review will be shared with our team. Hope to see you back real soon! More

Kerens,Texas
Top Contributor
99 reviews 99 reviews
36 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed September 26, 2010

I mainly picked this hotel because I could get a one-night Friday stay for a good price. We like staying in the French Quarter but due to several big events were having problems finding something reasonable. Booked through the hotel's website and used my Priority Club card for a $98 rate. My biggest concern, after reading other reviews, was the... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thanks for the great review...I love reading a review where the hotel and staff exceeds our gruests' expectations. The Astor Crowne Plaza truly is a great find, at a great price and with a great location. We look forward to your return to New Orleans and the Astor Crowne Plaza. Please know your fantastic comments will be shared with our... More

Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 20, 2010

I stayed for about 7 days. I loved the food at the hotel. The location was within walking distance to my conference and lots of great sights. However, I couldn't get any sleep with the aid of some OTCs! They give you a little bag with an eye cover, jasmine spray and ear plugs. I should've known they would being... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the review. We agree with your comment on our location...we think it is the best that New Orleans has to offer! I was especially delighted to hear you enjoyed the hotel and staff. Sorry about the sleep challenges but do come back and see us real soon! More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 19, 2010

I was disappointed in the Astor Crowne Plaza on my first visit post-Katrina. This used to be my favorite New Orleans hotel. The location cannot be beat at the gateway to the French Quarter at Canal and Bousbon. The hotel touts an $11 million makeover on their website. The makeover must have been totally cosmetic. The bed in our room... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Well not one of the better reviews for the hotel or the city! Obviously we did not meet your expectations and for this we are truly sorry! The hotel looks great since the renovation and our services levels have sky-rocketed. We regret that you experienced none of this. As far as New Orleans, the city has come a long way... More

Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 8, 2010

Cab fare: $33.00 flat rate from airport to hotel. Front desk: Very friendly staff at front desk on arrival, departure and anytime I called the front desk. No waiting to talk to front desk staff on arrival or departure. Went into room and room was nice and clean. Very slight musty odor but nothing that was unbearable. Carpet had no... More

Was this review helpful? Yes 2
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share your thoughts regarding your detailed review of the Astor. Rest assured our Director of Housekeeping will be informed about the A/C vents you mentioned in the review. All in all, it sounds like we met your expectations. I really like the way you detailed every aspect of your stay and included the... More

Lafayette, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 17, 2010

We booked adjoining rooms with another family and they refused to accomodate us since we booked through BOOKIT. We were told it was BOOKIT's fault and atleast "we got a deal". So basically if you get an online deal your treated like trash here. Locked us out of our room and let another family in while we were at dinner.... More

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

OK...not one of the best reviews we have received, but let’s clarify a few things from the hotel's perspective. Bookit.com is a valued client of the hotel and is one of our larger on-line volume accounts. We value their business as well as their guests. True, adjoining rooms are never confirmed or guaranteed directly by the hotel much less through... More

Ponchatoula, Louisiana
1 review
5 of 5 stars Reviewed August 11, 2010

We stayed for the weekend. Great staff, location & service. I highly recommend this hotel to anyone looking for a great place to stay in the city!

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

One of our shortest reviews, but it is one that we will treasure! A special thanks to you for your comments and especially your recommendation of the Astor Crowne Plaza. We hope you will be back real soon. More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Mardi Gras(10)
  • Ear plugs(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

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