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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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2,221 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (559)
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  • Chinese (Traditional) first
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English first
  • All months
    (2221)
  • Mar-May only
    (701)
  • Jun-Aug only
    (532)
  • Sep-Nov only
    (478)
  • Dec-Feb only
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Centreville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

Our son was married in New Orleans on March 15, 2013 and we reserved a block of rooms for guests at the Astor Crowne Plaza. It turned out to be a very good choice. The location was great at the corner of Canal and Bourbon- streetcars right out front, cabs almost always available. The rooms in the main tower of... More 

Was this review helpful? Yes 1
Chicago
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed April 4, 2013

Stayed here for four nights in February, the week after Mardi Gras. This wouldn't have been my first choice for a hotel, but my husband was traveling for business and I tagged along. We got a special discounted rate for the conference. I was pretty surprised at what this hotel can charge normally, but it's all about the location, which... More 

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Lawrence, Kansas
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 3, 2013

I recently was a guest at this hotel for a convention. I had several boxes delivered to the hotel for the convention and the staff was very helpful and quick to notify me. Room was large for an older hotel in New Orleans, my experience in New Orleans is that rooms in older hotels are small and very crowded, this... More 

Was this review helpful? Yes 1
O'Fallon, Illinois, USA
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed April 3, 2013

We go on a family trip to New Orleans every year around Easter. Our usual hotel was closed for re-branding, so we stayed at the crown Plaza, and I do not plan to stay here again. We had a total of three rooms, one room had no complaints. My room was unusually warm, we turned down the AC, but it... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Nymeria88, Thank you for taking the time to review our hotel following your recent stay with us. Please accept my sincere apology for the shortcomings you have experienced and if your stay was negatively affected by the outside noise. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely... More 

Owen Sound, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 1, 2013

We stayed at the Crown Mar 14-16 2013 all 44 of us. Our checkin was seamless, room cards ready to be handed out when our Motor Coach arrived. The rooms are clean with the special touches the Crown gives to the Clients. Their restaurant served excellent breakfast with quick and friendly staff. I was quite impressed, hotel location is in... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review and for bringing your group to our hotel. We really do appreciate your wonderful comments. Please know, that reviews such as yours, really helps our team to continue to strive for service excellence. Thank you for your patronage and we hope to see you and all 44 of your friends back at the Astor real... More 

Austin, Texas
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 1, 2013

The location is excellent and the rooms are nice. The problem was the bed. It was quite high and I am short (4'10''). It was necessary to use a hassock to climb into the bed. We purchased this room at what was listed as 1/2 price and it was good value for the location. It was worth that but not... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. More 

Myrtle Beach, South Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 31, 2013

Stayed 3 nights for a conference. Room overlooked an abandoned building with windows broken out. Found trash under beds which housekeeping promptly removed. Beds are unusually high; could have used a step stool. Staff was great and very friendly. No free wifi in room though I have come to expect it at conferences. Lobby is lovely but rooms not as... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ouch! We are truly sorry the hotel did not met your expectations. Please know your comments will be shared with our team and we thank you for giving us an opportunity to be of service. More 

Cleveland, Ohio
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 30, 2013

My husband and I just returned from a pleasant few days at this very nice hotel! The location was excellent. The hotel lies right on Canal and Bourbon-easy access to the streetcar for travels to the Garden District but close to all of my favorite streets in the Quarter such as Royal and Chartres. My husband and I heard no... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

"Great Review" This is what we like to see in all of our reviews. I was delighted to see that you enjoyed our superb location. The Astor really does put you within walking distance to all that is New Orleans! Thank you for your kind words and your patronage. Pleased to read that you will be returning and hopefully soon! More 

Brussels
Level Contributor
116 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed March 30, 2013 via mobile

The hotel is at the angle between canal street and bourbon street. The main lobby is nice, freshly renovated . The rooms are comfortable and nicely decorated, though a bit small. We were not bothered with the noice at night, since our room was on a high floor and was not overlooking bourbon street (drunk street could be a better... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

How nice of you to share your thoughts on your recent stay. Thank you for your review and your patronage. More 

Victoria, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 30, 2013

You can't get any better for location for this hotel. We were on the 8th floor facing away from Bourbon street and we didn't hear any noise at all, and I am a light sleeper. Check in was smooth, and the staff were very helpful and pleasant in the lobby, and all through the hotel. They would all greet us... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the wonderful review. We are delighted that the hotel met your expectations and pleased to read that you will be returning. The spa package is new and a part of Crowne Plaza's "Refresh" program. We hope to see you back in New Orleans soon and of course back at the Astor. More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
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