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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,381 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
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Mobile, Alabama
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 11, 2013

The hotel is well-located on Canal Street (and Bourbon), right at a streetcar stop. It is mostly clean and the room was okay, though certainly beginning to show signs of wear. Many staff members were friendly; front desk person at check-in was busy talking to her co-worker. IF you can book this hotel on Tripadvisor or some other site for... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. Delighted to read that you enjoyed our location and disappointed that we did not exceed your expectations. We hope you will consider returning to the Astor the next time your travels include New Orleans. If given another opportunity, I am confident that your impression will be better than just OK. Thank you for your business. More 

Chicago
Level Contributor
188 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed October 10, 2013

Stayed here recently for three vacation nights and a two day business conference. Hotel staff were incredibly friendly and helpful. Room was spacious and comfortable, although the bed was a bit hard. Location is great - right at the corner of Canal and Bourbon, and despite the location we had no Bourbon street noise up in the room. So after... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Well, we read your review with mixed emotion. It is obvious you enjoyed the hotel but not our culinary items. This is quite unusual for us to hear. We normally get great reviews when it comes to our culinary team. Rest assured your comments will be shared with our Chef. Please accept our apology for not meeting your culinary expectations.... More 

New Orleans
1 review
3 of 5 stars Reviewed October 9, 2013

The hotel has seen better days. It needs a major makeover. Also, the fitness Center is not really a fitness Center. Half the equipment was in disrepair. Three of the six treadmills were out of commission. Felt like I was working out in a gym from the 1970's. Staff was decent although the front desk person I interacted with was... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

This is not what we like to hear! Truly sorry we did not meet your expectations. The hotel is due for a renovation next year and we try our best to maintain the property to the best of our ability. Now the fitness center is something we should and can address. I will be sharing your review with our Director... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 5, 2013

The room wasn't much larger than the king bed that was in it. The street noise was unbearable to try and sleep through. The TV was to the left of the bed and very hard to view. The bathroom was dingy and old. I only stayed here because I bought a night's stay through an auction, I couldn't imagine paying... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Ouch...not what we like to read in our reviews. Unfortunately some of the rooms in our Historic Wing, the Alexa, are a bit smaller than the rest of the hotel. Truly sorry we did not rise to the occaision regarding your visit. I was glad to read that our service team made a difference in your stay. Please give us... More 

Berlin, Germany
Level Contributor
7 reviews
3 of 5 stars Reviewed October 4, 2013

I checked in last night. I reserved a room with two queens, but agreed to take a king room in the "Classic" section of the hotel. It's only 6 floors and it's on the Canal Street side. I was put on the 6th floor. The room smelled musty, which I thought was probably from the ancient carpet. Also, the toilet... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I was disappointed to read your review and wish to apologize for the challenges that occurred during your visit. Rest assured your review will be shared with our team. Not sure what happen with the pool, we only close it for pending bad weather but again I will be looking into this as well. Truly sorry the hotel did not... More 

Houston
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 4, 2013

I spent four nights here with my husband as a birthday vacation. Service was impeccable! The bellman, Chris, bent over backwards to offer options of places to go and see while we were there. The room was very well appointed and very clean. I would recommend!

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your lovely review! Delighted to read that we met your expectations. Thank you for your mention of Chris on our bell services team. He will receive a special incentive for your mention. We hope to see you back at the Astor the next time your travels bring you to "The Big Easy". More 

Milwaukee, Wisconsin, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 3, 2013

We spent 5 nights at the Astor Crowne Plaza and absolutely loved it! The staff was super friendly and made a point to welcome our group no matter what time of day. It is in the perfect location on the corner of Bourbon and Canal right near all the action. Even though it is right on Bourbon the rooms were... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Now this is what we like to see! Thank you for the wonderful review. I am pleased to read that you enjoyed the hotel, staff and our superb location. We are honored that you would consider returning...there is no higher compliment than to hear we have made you a loyal fan of the Astor. We look forward to your return... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

We were very impressed with the hotel! Beautiful lobby! Lifts are always available! Staff are incredibly friendly! Perfect location. Even the crazy atmosphere on bourbon street you can escape from in the hotel!

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

WOW...thank you for the exceptional review! We were delighted to read that you enjoyed your visit and found the Astor an escape from the craziness outside our walls! We hope to see you back as our guest in the near future. More 

Kinder, Louisiana, United States
Level Contributor
2 reviews
5 of 5 stars Reviewed September 30, 2013 via mobile

Miss christine morris is always our biggest fan .she does all she caan to make sure we have a room and even with it being her busy time of year she comes to give hugs and say hello.also the ladies in the exesecutive lounge .I'm so bad with names I'm sorry.at breakfast u feel like ur at ur favorite aunts... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow...how heart warming! Thank you for the wonderful words regarding our hotel and team. I am glad you feel at home at the Astor...this is our goal for all of our guests. We look forward to having you back at the Astor, your home away from home! More 

Scotland, UK
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 29, 2013

Recently spent a couple of nights here for a friends birthday. If you want to party on Bourbon Street, look no further! Good rooms, good staff, all of whom were very friendly & chatty. I'd stay again if in New Orleans.

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We agree our location is one of the best! Thank you for your review. I am delighted to read that our team and hotel met your expectations and better yet...you will be returning! Thanks again for sharing your thoughts on our hotel. We look forward to being of service on your next visit to New Orleans. More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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