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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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2,290 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Indianapolis
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 31, 2013

We recently returned from our first visit to New Orleans. Our hotel stay was very nice and just around the corner from Bourbon Street. The hotel had charm and was cool and clean. The staff appeared to be quite helpful. Though we didn't interact much except for checking in...we could see them interact with other patrons and they were very... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your kind review. We were honored in your selection of the Astor for your maiden voyage to the Big Easy. I am delighted that we were able to meet your expectations. We hope to see you back in New Orleans and of course we would love for you to stay with us once again! More 

Austin, Texas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 30, 2013

Booked a 'mystery' hotel on bookit.com, just happened to be the Astor Crowne Plaza on the corner of Canal street and Bourbon street. The price was just right. I was really pleased with the booking. Our room on the 3rd floor had a view of Canal street, but was not too noisy at night. In the morning though, there are... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to review the hotel. So now that the Astor is no longer a mystery hotel to you we hope you will return. Great find on the parking! More 

atlanta
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 29, 2013

Overall, I had a good experience at the Crown Plaza Hotel Astor New Orleans. I had no problem locating it. I knew in advance of the $30 for parking, but that is the price all around the area. They do park valet only off property so plan on a long time to wait for your car when leaving. I found... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. Delighted to read that you enjoyed our superb location. The Astor's address really does put you within walking distance to most downtown attractions. We appreciate your comments regardng our hotel and team. Please come back and see us! More 

Chadds Ford, Pennsylvania
Level Contributor
120 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 29, 2013

Quick get-away for family function. Call ahead valet service is non-existent ( even when it is 4:30am in the morning) so it is required to walk down to valet and wait 30 minutes later to retrieve your vehicle. Blowdryer did not operate as well as the faucet drain stopper was broken. Everything else was great especially view of Mississippi, sunrise... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for selecting the Astor for your quick get-away. We appreciate your review and please accept our apology for the delayed valet service. It does sound like you enjoyed your visit and we hope to see you back at the Astor the next time your travels bring you to New Orleans. More 

Ventura, California
2 reviews
3 of 5 stars Reviewed July 28, 2013

Just returned from a three day trip to New Orleans and two night stay at the Crowne Plaza Astor. My first disappointment was that they charged me about $30 a night for valet-only parking. I wish I had done my homework. I would have turned in the rental car before arriving and taken a shuttle back to the airport on... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. All downtown hotels charge for parking here in New Orleans and our pricing is in the mid range as compared to neighboring hotels. Truly sorry the hotel did not meet your expectations and that we have lost you as a potential repeat customer. More 

Vancouver, BC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 28, 2013

Yes I know I'm staying in a downtown hotel, but for the cost I expected better. Rooms are plain, but clean, and in need of redecorating. Not well equipped and it annoys me having to pay for wireless internet. Many expensive hotels charge for it and in todays world it should be included.My issue was not the noise from Bourbon... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your valued comments. We wish to apologize for the noise that you experienced in your guest room. While we do provide ear plugs, however it is a standard within Crowne Plazas and is a part of the brand's sleep amenities. I was truly disappointed to read about the lack of follow up regarding your issues. Please know... More 

Travelers are raving about these New Orleans hotels

Augusta, Kansas
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 27, 2013

The front desk made a mistake that left me sitting in their lobby for 2 hours waiting for my room.....all I wanted after a long day setting up for a trade show was a shower and a bed. As I was on my way out the door, headed to a Marriot, a nice lady at the front desk could tell... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I was disappointed to read your review regarding your experience here at the Astor. Our goal is to provide the best in Southern Hospitality and we obviously missed the boat with your visit. Rest assured, I will share your comments regarding the restaurant and bar pricing with our vendor, the Bourbon House. Please accept our apology for not meeting your... More 

Baytown, Texas
1 review
4 of 5 stars Reviewed July 26, 2013

You will not be disappointed with this hotel. Dana at the check in registar counter will see that your request are met promptly. Michelle, (one of the Concierges) is great with suggestions for tours, transportation, restaurant reservations and suggestions for local attractions & restaurants. The City VIP Tour, approximately $45 is well worth the money. The Crown Plaza is at... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the wonderful review. First, I wish to thank you for the fairness of your review. We have guests that hold us up to their expectations instead of researching to find if the hotel offers the service or amenity they are expecting. Secondly I wish to thank you for your valued patronage and loyalty to the Astor. We... More 

Chesapeake
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 24, 2013

Ok first of all expect to have excellent service provided by folks really trying to do their job so as long as your request are not unreasonable you should enjoy this hotel. Plan to stay here if you like to party but if you want to sleep be prepared for loud people on the streets I mean serious bass pumping... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for such a detailed review of your recent visit to NOLA and the Astor. We really do try our best to provide the best in Southern Hospitality and I was pleased to read that your experience with our team epitoized this hospitality. Truly sorry about the street noises. Just so you know, we just went live with an... More 

Maryland
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 22, 2013

We booked this hotel through Priceline for the same price as the Comfort Inn we were going to stay in on the outskirts of town. The room was fine, a little small and no refrigerator, but overall good. The service was great, and while the parking was a little high, it was worth it to us to be in the... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for taking the time to share your thoughts on the Astor. I was delighted to read that you enjoyed our hotel and location. We hope to see you back at the Astor the next time your travels bring you to New Orleans. More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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