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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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66%
Ranked #97 of 153 hotels in New Orleans
A recent review
4 of 5 stars Reviewed January 30, 2011
Cobi00 Manlius, New York
  • Reviews (1,523)
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1,523 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Manlius, New York
Top Contributor
80 reviews 80 reviews
58 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed January 30, 2011

I recently stayed here for six nights for a conference and was very impressed with my overall experience. Due to some of the tough reviews on Tripadvisor I was a bit concerned going into it, and I was therefore more vigilant than usual. I was pleasantly surprised. Be sure to ask for a room in the new tower. The rooms... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I love hearing..."the hotel exceeded my expectations"! That is truly what it is all about. Thank you for your detailed review. We were especially pleased to hear your positive comments regarding our meetings culinary team. Our chef truly is tops at what he does and we hear this quite often from our convention attendees. Of course we agree with you... More

San Antonio, Texas
2 reviews
5 of 5 stars Reviewed January 28, 2011

Great hotel! Inside the French Quarter and starting point of Bourbon Street. The hotel staff was very friendly and I was check-in as soon as I arrived at the front desk. Our room was clean and beautiful. Our room overlooked Bourbon Street. At around dusk the noise starts to pick up from the debauchery going on outside. Even on the... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the great review. I was delighted to read that you enjoyed your visit here at the Astor Crowne Plaza. I will share your comment regarding the placement of the coffee maker with our Director of Housekeeping. Again, I wish to thank you for taking the time to pen your thoughts on the hotel and team. Rest assured... More

Southaven, Mississippi
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2011

We arrived around 4p on a Thursday (1/20/11) - Stacey (sp) was amazing at the front desk, she was helpful, answered our questions and directed us wonderfully. We asked for a room on the 11th floor or higher and not only was it granted, we were told to check it out and if we had any problems they would gladly... More

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

You are fantastic! This is truly the best review I have witnessed in my 7 years with the hotel. You were right on target. We were delighted that we met your expectations and thank you so much for your gracious words regarding our team and the hotel. Sometimes I get really upset with some of our reviews...some can truly be... More

1 review
3 of 5 stars Reviewed January 21, 2011 via mobile

Overall the hotel was average, the sheets were stained, heater never quite worked properly, but the location was good.  On our last day of visit we checked our luggage at the bell desk, when we came back 3 hours later the door to the luggage storage room behind the bell desk was shut and there was no one near the... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I was certainly disappointed to hear your comments regarding your recent visit to the hotel. No excuses on these occurrences and we truly wish to apologize for the challenges that you experienced. Rest assured, our Front Office Manager will be addressing the bellmen issue regarding the storage of your luggage. In addition, our Director of Housekeeping will be advised as... More

Hollywood, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 21, 2011

It is an excellent location. The beds are so uncomfortable that they dip into the middle & if you sleep 2 in a King size bed you have to hold on to the end of the bed so you are not swallowed into the middle. The beds are supported with PLASTIC bolsters that broke, on two occasions when we sat... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I would like to make this right...please contact me so we can discuss further. Our bedding has caused some issues for our team. When we renovated the hotel recently, we made a bad decision on the bed risers. We are in the process of correcting this issue. New bedding has been ordered along with box supports. By the end of... More

Chicago IL
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 20, 2011

We stayed at the Astor Crowne Plaza from 12/262010 - 1/4/2011. As Priority Club members we always try to book on the Executive Club floors when we stay as we did during this visit. The Executive Club services and amenities at this location are well worth the upgraded price. The morning breakfast is helpful and appreciated especially when one person... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow, what a great review...thank you! We were delighted to hear that you enjoyed your stay at the Astor and that we obviously met your expectations. Just so that you know, our TV's are being changed out as we speak to flat screen televisions. Please know that your comments will be shared with our entire team. We were honored to... More

Atlanta, GA
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 16, 2011

Location couldn't be better if you like to party. Some rooms have view of Bourbon Street, but be aware that street noise goes on until early morning. Lobby was very clean and stylish. Parking is expensive, but average for location. Plenty of shops, restaurants, and a casino within walking distance. Trolley stops across the street to take to Garden District.... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Well, I am not sure if you enjoyed your stay or not? We agree with you, the hotel does have a great location...we consider it to be the best! The Astor is within walking distance to all that is New Orleans and as you stated, the St Charles Streetcar picks up right across the street. Our parking prices are comparable... More

Norfolk, Virginia
1 review
2 of 5 stars Reviewed January 14, 2011

Had reservations for a two bedroom large suite for my bachelor party and upon arrival the room was magically downgraded to a small suite with two beds and the only TV we had to watch football on in the room looked like something out of the 1980’s. When the discrepancies were brought to the staff’s attention the only response was... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Bait and Switch I can assure you is not our practice. Perhaps the blank stare by our team was due to the fact that we don't have 2 bedroom suites. True our flat screens had not arrived during your visit but the first shipment arrived today and is going into our suites and executive level rooms as I write. The... More

Tallahassee, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2011

We chose the Crowne Plaza Hotel because it was on the corner of Canal and Bourbon St. At first, I was a little worried about hearing all the sounds from Bourbon Street in the room, but we didn't hear them at all! Plus we were rarely in our room. It's so convenient to be able to walk out of your... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow...thanks for the great review! You made our day! I was delighted to hear we met your expectations. Thank you for taking the time to pen your thoughts on the Astor. Sorry about Essence...call me and lets see what we can do. We love...that you..."love this hotel". We look forward to your return visit. More

travel2u08
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2011

My husband & I really enjoyed this hotel! The first thing that impressed us, upon arrival was the staff that greeted us, took care of our luggage, and our vehicle. We were tired from a long trip, & parking is located several blocks from the hotel, so thank goodness we had them to help us to remember to grab everything... More

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

First, thank you for selecting the Astor Crowne Plaza for your New Orleans visit. We appreciate your time in letting us know how much you enjoyed the hotel as well as our team. We agree with you on our location...it truly is the best in the city. We were especially pleased to hear your comments our associates. We pride ourselves... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Mardi Gras(10)
  • Ear plugs(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

310 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

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