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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 18, 2013

Have stayed quite a few nights in this hotel. The staff is highly professional and the hotel is 4-Star quality. Valet parking only but the staff working the cars are outstanding. Facing Canal Street but backing up to the Quarter you have everything you need within a short walk. Even casino is only 5-7 minute walk. Rooms are small but... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Wow...thank you for confirming on our 4-Diamond designation...we are quite proud of our AAA rating! We agree, our location is unsurpassed and delighted that you enjoyed the hotel and our great location. Thank you for the nice review and we hope to see you back real soon. More 

seattlelover317
Top Contributor
66 reviews 66 reviews
25 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed July 17, 2013

The hotel is right at the corner of Bourbon Street and Canal Street. So close to all the action!!! The only problem we had was checking in. We were promised adjoining rooms with another party that we were checking in with and although we did get rooms on the same flood next to each other -- they were not adjoining.... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

I truly enjoyed reading your review but sorry to hear about your request for adjoining rooms was not available. Your request for adjoining rooms is quit difficult due to the limited amount of rooms we have in that catagory. Thank you for not letting this ruin your stay and I was really pleased to read that everything else at the... More 

Vancouver BC Canada
Top Contributor
71 reviews 71 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 15, 2013

I spent three nights here on business in July and was quite pleased. At $135/night, the price was right. Good rooms (not huge) and good service. The dining room service was some of the best I have experienced in a hotel (Cory??) which is important to me - I have droppped chains soley for the dining room experience. I didn't... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Now that is what we like to read! Thank you for the wonderful review. Delighted that we met your expectations and we hope to see you back at the Astor be it business or pleasure for our location fits both! Thanks again! More 

Sanford, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

This was my second time visiting NOLA for the Essence Festival I chose the Astor Crowne Plaza due to the amazing stay I had last year. Once again I was not disappointed. I brought my fiancé this time and I want to thank a couple of staff that went above and beyond to make his first stay a great one.... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

OK, reviews just don't get any better than yours...THANK YOU! We are honored that you have returned to the Astor for the Essence Festival once again. A special thanks for mentioning both Rubi and Bull. They are true assets to our team and because of your mention of them by name in your review; they will also recieve an incentive.... More 

Toledo, Ohio
1 review
5 of 5 stars Reviewed July 11, 2013

Omg!!!!! Let me tell you I had the best time in my life in New Orleans. It was an experience I will never forget!! The staff there were incredible & efficient....Housekeeping kept our room clean, front desk were very nice!! The Executive Lounge was awesome the staff were professional Ms. Green, JaMeesha, Tanisha were my favorite they made sure we... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

OK, I was wrong, I thought the last review was great but OMG then came yours! Your review gave me goose bumps...THANK YOU! How kind of you to share your experience with us. A special thanks for mentioning some star performers on our staff. Because of your mention, each of them will receive an incentive from the hotel. We love... More 

Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed July 11, 2013

I had a business meeting in New Orleans and my husband decided to join me and make a mini vacation out of it. The hotel that the meeting was held at was sold out so I spent a LOT of time on line finding the right hotel -- nearby my meeting and with a pool for my husband. We arrived... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for your review. We do value you and your comments regarding your visit. The NIN group is an annual convention of the Astor and every year we do our best to advise our non-convention guests regarding the pool area. We do note this on the brand web site but unfortunately the central reservation's office of over 300 agents... More 

Travelers are raving about these New Orleans hotels

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 9, 2013 via mobile

I booked two rooms for myself and a group of friends. You cannot beat this location right on bourbon and the Canal and Saint Charles street car lines. The guy who checked us in was nice and helpful. Our room was fine - what you would expect for a standard upscale hotel chain. We had a few other questions for... More 

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

We appreciate your time in sharing your comments with us regarding your recent visit to the Astor. While I am not able to investigate your comments further without a name but please know I am willing to look into this further if you would contact me. Our rates, as in all Crowne Plazas are quoted for single or double occupancy... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

This was the 2nd time my friends and I stayed at this hotel during the Essence Music festival. Again, it did not disappoint. This time we decided to splurge on a suite. It was very spacious! Also, we like the fact the hotel is right by Bourbon Street. The hustle and bustle that seems to go on all night into... More 

Was this review helpful? Yes
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for the nice review and for being a loyal customer of our hotel. We were honored to have you as our guest once again and we were pleased to read that we met your expectations on your second visit as well. We appreciate your business and wish to thank you for any future referrals you may offer on... More 

SIMSBURY, CT
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

If you are thinking of going to New Orleans you need to stay at this hotel. We stayed four nights during our ten day vacation starting in Michigan and ending in New Orleans. Each time we were greeted by a hotel team member it was as if we had just knocked on their own home front door as a long... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

WOW....THANK YOU for the fantastic review. We could not ask for anything more from a review than yours. How kind of you to mention individual staff members that made your stay special. Because of your mention of them by name in your review, they will each receive an incentive...except Mr Ambros(LOL). I was touched by your special review and wish... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

If you are looking for a hotel with a prime location, efficient and friendly staff, and ate willin to pay a little extra this is the hotel for you. The location could not be better as it is within walking distance of fabulous restaurants, historic sites, an other famous NOLA venues. The staff are very accommodating and go above and... More 

Was this review helpful? Yes 1
Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review

How nice of you! Thank you for the wonderful review! We agree our location is unsurpassed and delighted to read that it worked perfectly for your NOLA visit. We do strive for service excellence and wish to thank you for acknowledging our efforts. Hope to see you back at the Astor real soon. More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Bourbon street(30)
  • Very nice(25)
  • Great location(14)
  • Valet parking(13)
  • Front desk staff(8)
  • Ear plugs(7)
  • Room service(6)
  • Would definitely stay(5)
  • Next morning(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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