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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,686 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
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There are newer reviews for Crowne Plaza Hotel Astor-New Orleans
See the most recent reviews
Nassau, New Providence, The Bahamas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

My family and I spent 4 days at the Crown Plaza. The location of this hotel is ideal, on the corner of Bourbon and Canal. The bellman and front desk were always helpful and hospitable and provided the best advice on where to go and what to eat.

Was this review helpful? Yes
La
1 review
4 of 5 stars Reviewed 6 days ago NEW

My husband and I travel often and we're always pleased with our stay at Crowne Plaza. Rose Hernandez is exceptionally kind and accommodating. She's eager to help when needed and always makes us feel welcome and important. Location is perfect. The hotel is clean, very comfortable bed, hotel staff replenished supplies when requested.Check in is a tad chaotic but overall... More

Was this review helpful? Yes
Crestline, Ohio
1 review
4 of 5 stars Reviewed 6 days ago NEW

This was our first trip to NOLA! The location is excellent. The staff was very friendly. 1. Derrick the bell hop was awesome! He gave us some great tips and was always asking how our trip was going! I would stay here again just to say "Hi" again and take in all his knowledge of the city! 2. the concierges... More

Was this review helpful? Yes
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I spent last week at the Crowne Plaza for a conference. Getting off the elevator on the 9th floor there was a strong smell of mildew. Then we went to our room which was very worn. The closet door jammed and when we got it opened, a big cockroach ran out at us. The bathroom tub and tile had mold... More

Was this review helpful? Yes 2
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Pat L, Thank you for posting your comments. I would like to apologize on behalf of the hotel for the negative experience you had while you were staying with us and you felt the hallway did not smell fresh upon your arrival. I am sorry that you thought your room was worn and that there was an insect in... More

Port Allen, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago NEW

My husband and I are frequent visitors to New Orleans for weekend getaways and we always stay at Crowne Plaza Hotel-Astor! This trip was a special one, we were celebrating our 10th Wedding Anniversary and to our surprise upon entering our room they put us in a suite. It was very spacious and a wonderful surprise!! Thanks to Rose for... More

Was this review helpful? Yes
Safed, Israel
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

As a Platinum IHG member for many years and someone who spends over 200 days a year at hotels (at least 75% at IHG hotels), I must say that I was highly disappointed (and that is an understatement) with my recent stay (6 nights) at the Astor Crowne Plaza, New Orleans, LA. I was there with 10 members of my... More

Was this review helpful? Yes 3
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Gary International, We appreciate you taking a moment to post your comments. It saddens me to read about your experience with us during your stay. I am very sorry that you were not recognized as an IHG Platinum member and your room was not serviced as early as you would have preferred. We strive to have the stay over... More

Keizer, Oregon
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

In New Orleans for a conference, stayed a couple extra days. My room was on the 12th floor which was a good distance from street noise (Bourbon Street is right below you). The room was spacious, clean, and the bed was comfortable. The wifi was VERY slow until I called tech and after they hooked me up, I didn't have... More

Was this review helpful? Yes 1
Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This was the worst hotel I have ever stayed in. I stayed 5 nights and only got the room cleaned once - only after complaining three times! I had no toilet paper and clean towels. Housekeeping service finally came around 7pm, but then didn't come back for the final two days of my stay. They offered me breakfast at the... More

Was this review helpful? Yes 1
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Meg G, Thank you so much for taking the time to write such an informative review. We will absolutely be reviewing some of the points of concern with our Housekeeping staff and internet issues. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Astor Crowne Plaza... More

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The location of the hotel is on Bourbon St, which makes it convenient, if this is your first time in New Orleans and you are staying in French Quarters. If this is not your first time, you don't' have to stay here for business, and you are still staying in the French Quarters, you should probably skip my review, because... More

Was this review helpful? Yes
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Marina H, We appreciate you taking the time out of your day to let us about your experience with us. I am sorry that your room was not serviced earlier in the day as you would have preferred and room service was not up to par during your stay. I will pass your comments on to the Housekeeping and... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

If you are in town for a convention, this is one of the better properties for entertaining a younger crowd. Rooms are average. Unlike some of the surrounding hotels, you can't hear the noise of the street which is a big plus. Its a half hour walk to the convention center so either take a cab or use the Show-Shuttle.... More

Was this review helpful? Yes 1
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Chip C, Thank you for taking a moment to post a review of your stay. I am so glad to read that you enjoyed your stay with us and felt the location was convenient. We truly appreciate our guests and hope that you will visit us again soon the next time you are in New Orleans, whether it is... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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