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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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#98 of 153 Hotels in New Orleans
1,639 Reviews 3.5 of 5 stars
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,639 reviews from our community

Traveler rating
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    306
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    117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
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English first
Colorado Springs, Colorado, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed for a conference and was pleased by the immediate attention and assistance when arriving. Made use of the vallet which was nice in the beginning, but did take a bit to finally get my car back when leaving. The room was very clean and inviting. Elevators not graffitied and had plenty so I didn't have to wait too long... More

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St. Paul
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The incredible heat and humidity experienced for Sept in New Orleans is a must feel. Being of a more arctic climate this was the worst week to visit all year, but that was work's fault. The hotel is a great location for walking and people gawking and to start your blisters. Close to the river, Bourbon street, overpriced shopping, and... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Guest, Thank you for taking time to post your comments. I am sorry that you experienced a little delay at the Front Desk. Our agents always ask for guests to remain in a line until called upon so there won’t be any misunderstandings while waiting to be served. I apologize that you were unhappy with the heat and humidity... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

visited from Virginia Beach and the staff was excellent Monique on the front desk was a great help! She was friendly and told us great places to go will definitely return here ....hotel has many amenities and very big located in the heart of all the fun!

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Guest, Many thanks for posting your comments and we truly appreciate the glowing review. I am so glad that you had a great experience and felt Monique and our other staff was excellent. We are happy to hear that you will come and visit our property again in the future. We would love to have you back! Take care,... More

Niceville
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The staff was very helpful, the rooms were clean and the hotel is in a great location. Watch were your room is---room #818 is not a good room, it is located right next to a bank of elevators. It was pretty noisy all night.

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Guest, Thank you for taking the time to post your comments. I am sorry that your night was disturbed by the elevator noise. Our goal is to always provide great service that will make you want to return again and again. The next time you are in New Orleans, please contact me at the hotel directly and we will... More

San Antonio, Texas, United States
Top Contributor
105 reviews 105 reviews
50 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I just stayed the last 3 nights and the hotel is in a great location with a great restaurant attached but my room was not the best this time. My room was a little small but had a nice view of Bourbon st. There were tons of windows so I liked that and the bed was firm and super comfy.... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Jamie Z, Thank you for taking a moment to post your comments. I am sorry that the AC did not seem to work properly for you. The thermostats are set on motion sensors so it will adjust the temp in the room accordingly. I am terribly sorry that you attempted to reach Housekeeping and Room Service, but was unable... More

Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I initially booked a different hotel, but received an offer from "Groupon: and decided to change locations - Great Decision! The hotel is located on the corner of Canal and Bourbon Street in the French Quarter and is absolutely AMAZING. The entire staff was friendly and accommodating. We dined on-site (Brennan's Bourbon House), walked to Harrah's, the... More

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Oklahoma City, Oklahoma
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at Astor Crowne Plaza 9/8-9/11 with a large group. The only reason for 4th star was for the outstanding customer service received from manager and bell staff. Because of spinal injuries, I had to rent a scooter to get around. The company left the scooter there before I arrived, so the bell staff stored it and brought it to... More

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Horsham, England
Top Contributor
60 reviews 60 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Let's start with the great things, Eric bell-man, what a genuinely nice guy and great customer service, the young lady who brought our room service lovely, the rooms nice size, nice beds, fair bathroom but no where to put your suitcase up to get things, we did not expect to have to sit on the floor to sort things. As... More

Was this review helpful? Yes 2
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Guest, Thank you so much for taking the time to share your thoughts with us about your stay. I am so sorry that your reception at Front Desk was not friendly. We have high expectations for ourselves and I am terribly sorry that we missed the mark on your experience. I am happy to read that our Bellman, Eric... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This hotel is right in the middle of tourist french quarter area, and literally next to Bourbon St. It satisfied our needs, service could have been a bit better but it was okay. Great price for a 3 night stay, good value. Wifi is very weak though in the rooms.

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Thank you for sharing your feedback. I am pleased you found us to be good value. I apologize you found the Wi-Fi to be weak. We offer various tiers of Wi-Fi for those wishing to download and stream movies. Many Thanks, Emma S, Guest Relations Manager More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 4 nights this week for a little get away from home. The hotel has a great location which is definitely a plus! We booked our trip very last minute and we got a great deal on the room through a last minute travel web site. I live by the adage "you get what... More

Was this review helpful? Yes
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear April K, Thank you for taking the time to post your review. I am sorry that you were unable to have the room type you requested upon check-in and you had difficulties with connecting to Wi-Fi. We try to accommodate every requests, however it can be difficult and it depends on availability especially on the weekends. It seems you... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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