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Crowne Plaza Hotel Astor-New Orleans

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739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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2,023 reviews from our community

Traveler rating
    617
    622
    413
    220
    151
See reviews for
255
563
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486
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (2023)
  • Mar-May only
    (561)
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    (474)
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    (478)
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    (510)
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1 review
2 of 5 stars Reviewed today NEW via mobile

My family and I decided to take a quick trip to New Orleans during Spring Break. When I saw a good Groupon deal for this "luxury" hotel, I grabbed it. Upon arrival, the ladies at the front desk were incredibly friendly and helpful. The lobby was beautiful and clean. When we got off of the elevator on our floor, we... More 

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GA
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The only downfall this hotel has is the front desk ladies. Disrespectful with no remorse and when you ask for management...no one will get for you. Hotel lobby is very nice and our room was clean , spacious and comfortable. Needs a little updating. View from room....wonderful.city skyline, Bourbon St and rooftops. We requested high floor away from elevators...and had... More 

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phl
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel is not well kept-up and many things in our room were broken. We had to get an engineer to fix the AC. Then I discovered the safe didn't work when I tried to call the phone on the desk didn't work at all and none of the buttons on the phone by the desk worked. It is very... More 

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Fort Myers, Florida, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Great location at Bourbon and Canal. Rooms were clean and comfortable. Except ours must have been near elevator mechanics; could hear the constant hum of elevators. I was able to tune out noise, but my husband is a light sleeper and couldn't. Concierge was very helpful. Biggest disappointment: stayed over christmas holidays (many places understandably closed) but even hotel bar... More 

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Chicago, Illinois
Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed there for 3 nights and the only complaint we have is that we wish the pillows were not complete mush. Staff was friendly and very helpful. If you valet your car expect around an hour to get it back! And if you order room service they charge a huge delivery fee and preemptively add in tip. Otherwise it was... More 

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Boston,Ma.
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Gorgeous hotel. Locale is easy to get to French quarter by walking! Lobby very nice has a restaurant but I did not eat there- too many others to choose from in walking distance! Room great! No view.The roof pool was very small and not heated. I would stay here again if I got a Groupon or special. The bad -... More 

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Houston, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Crown Plaza is located on Canal Street, about two blocks from Bourbon Street - which is a plus if you plan to get the full New Orleans/Bourbon Street experience. Live music on the corner (all hours of the day and night), street performers, and easy access to many notorious bars and restaurants. With that also comes some down sides... More 

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Hamburg, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We checked in March 15, 2015. This hotel is the noisiest one I have ever been in. People have been running up and down the halls till the wee hours and talking, shouting, and constantly knocking on doors. I think that group left. Now, we have elephants or children jumping up and down over us. If you have trouble with... More 

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Ajijic, Mexico
Top Contributor
106 reviews 106 reviews
25 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Just spent 5 nights here. While the location is perfect, a Comfort Inn would have been better. The toilet ran all the time, had to shut the water off so I could hear the TV or sleep. The shower couldn't turn off so it ran 24/7. Air conditioning was slow as was the wi-fi. Informed them of the water issues,... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • French quarter(48)
  • Bourbon street(36)
  • Very nice(26)
  • Great location(16)
  • Valet parking(13)
  • Ear plugs(9)
  • Front desk staff(9)
  • Room service(7)
  • Would definitely stay(5)
  • Next morning(5)
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Amenities (24)
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Junior Suite (39)
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Pool (19)
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Presidential Suite (46)
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Standard King Room (28)
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