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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Crowne Plaza Hotel Astor-New Orleans
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Ranked #97 of 153 hotels in New Orleans
A recent review
3 of 5 stars reviewed yesterday
andyove Telford, United Kingdom
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1,603 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
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English first
Telford, United Kingdom
Top Contributor
122 reviews 122 reviews
19 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed yesterday NEW

Second time staying here as a IHG Platinum, we chose it for the location. Lengthy check in - about 30 minutes to checkin, the longest I have ever experienced. We were prebooked, etc..etc.. everything against my IHG PC number. When we finally got to the desk, no welcome, no nothing just a surly receptionist with zero personality who seemed to... More

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Atlanta
Top Contributor
63 reviews 63 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms are very nice, clean and overall happy with the hotel. This hotel has no parking of its own. Had to use the hotel valet - roughly $40/day. I would absolutely stay here again but would research parking options first.

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East Chicago, Indiana
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed on the 8th floor above Bourbon Street and I worried about noise, but we were fine. Very friendly staff allowed us to check in early. Our room was very clean and the concierge was helpful in guiding us toward activities. I would definitely stay here again.

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Sherman, Texas
Top Contributor
76 reviews 76 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were kind of nervous about staying here due to the bad reviews. We were greatly surprised!! The hotel and room were clean and the bellman Chris was very nice and gave us some great tips on the area!! You are not allowed to get a cart and take trolly your own bags up, a bellman has to do it.... More

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Diamondhead, Mississippi
Contributor
14 reviews 14 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

For a Crowne Plaza, the top of the Holiday Inn "Food Chain", the hotel is OK. Room furnishings are a little bit dated. The front desk staff are exceptional. We were greeted by Shenita with a smile and I felt as if she was actually glad to have us as a guest. The valet parking is a shambles. There is... More

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Senior Contributor
46 reviews 46 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

To begin with, everywhere in New Orleans seems tired and somewhat run down. It's a party town and I can't imagine maintaining a party property like this. Overall, the room was clean and about what I expected. Nothing great, nothing terrible. The carpet was dirty and a big red "Hawaiian punch" stain on the floor. Bed linens were clean but... More

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Helena, Alabama
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very concerned after reading the reviews and almost changed my reservation. Fortunately I did not because our stay was great. The check-in assistance from Kim was excellent. She was friendly and very professional. The room was not on the Bourbon side,so it was quiet. The rooms are outdated but the room was clean. The mattress was firm but... More

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Chattanooga, Tennessee
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very elegant. The hotel staff is very friendly and helpful. The rooms are very spacious and clean. It is located in the middle of the action in the French Quarter. I would highly recommend this hotel.

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Mississauga, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Great location right on Bourbon and Canal streets. Staff were friendly especially the bell boy very helpful. Room was very clean and very comfortable . It was nice going up to the balcony so you can get a great view of the streets. Not sure if some of the rooms had balcony ours didn't had one There is also a... More

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Gulf Shores, Alabama
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed in this hotel several times. However, it has been over a year since our last visit...and something is different. The sheets felt like cardboard. The bed was uncomfortable. The inside staff wasn't as friendly as normal. But, it is still a great location.

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Thejanipa, We appreciate you taking the time to post your comments about your stay. You are correct, we have had some hotel management changes recently and some changes have been made. I am sorry that the bed was uncomfortable and that you felt your staff interactions were not friendly. This most certainly is not how we want our guests... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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