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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Crowne Plaza Hotel Astor-New Orleans
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Ranked #97 of 153 hotels in New Orleans
A recent review
4 of 5 stars reviewed 3 days ago
Cynthia H Helena, Alabama
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1,596 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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Helena, Alabama
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was very concerned after reading the reviews and almost changed my reservation. Fortunately I did not because our stay was great. The check-in assistance from Kim was excellent. She was friendly and very professional. The room was not on the Bourbon side,so it was quiet. The rooms are outdated but the room was clean. The mattress was firm but... More

Was this review helpful? Yes 2
Chattanooga, Tennessee
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is very elegant. The hotel staff is very friendly and helpful. The rooms are very spacious and clean. It is located in the middle of the action in the French Quarter. I would highly recommend this hotel.

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Mississauga, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location right on Bourbon and Canal streets. Staff were friendly especially the bell boy very helpful. Room was very clean and very comfortable . It was nice going up to the balcony so you can get a great view of the streets. Not sure if some of the rooms had balcony ours didn't had one There is also a... More

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Gulf Shores, Alabama
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed in this hotel several times. However, it has been over a year since our last visit...and something is different. The sheets felt like cardboard. The bed was uncomfortable. The inside staff wasn't as friendly as normal. But, it is still a great location.

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Thejanipa, We appreciate you taking the time to post your comments about your stay. You are correct, we have had some hotel management changes recently and some changes have been made. I am sorry that the bed was uncomfortable and that you felt your staff interactions were not friendly. This most certainly is not how we want our guests... More

nj
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We got a very good deal for two nights. Rooms are your average upscale hotel room. We had a long line for check-in. When leaving for the evening our door wouldnt lock. Maintenance took care of it immediately. Parking is a little steep! Valet only. The pool is very small and doesn't look anything like picture on website. One day... More

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Houston, TX
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 6 days ago NEW

Choose the Astor because my dad said it was a good place to stay & he was spot on! Right at Bourbon & Canal surrounded mainly by restaurants so you don't have alot of crowds. Hotel restaurant is a bit pricey but they have 24hr room service. Lobby is very busy but the staff keeps things moving. To me the... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Midsu, Thank you for posting your comments about your stay with us. I am sorry that the phone did not work in your room upon check-in and you felt the furnishings and carpet were a bit dated. The new hotel management is making changes throughout the hotel and we are very excited to see what is to come. I... More

San Luis Obispo, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I should have left when I arrived. I spent over an hour in the lobby trying to figure out what went wrong with our reservations. I originally booked 4 rooms but for some reason it showed I had 8 rooms. The lady checking us in was nice and she eventually figured it out that there was an error with the... More

Was this review helpful? Yes 2
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Amanda_L131, Thank you for your comments. I am sorry that your experience during your stay was not pleasant and you had an AC issue in your room. I regret that there was confusion with your reservation and I am glad they we were able to correct it. I can’t express how disappointed I am to know that the issue... More

seattlelover317
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were in New Orleans to attend a convention and this is the second time we've been to this hotel. Check in was very easy and the desk clerk was so friendly. We checked in with another couple attending the convention, and we didn't even ask, and got rooms right next door to one another. The hotel... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Katie S, We appreciate you taking the time to post your comments about your stay. I am sorry that our hotel did not meet your expectations, the service was not friendly and that the pool was busy during your stay. It can get quite humid and hot in New Orleans during the summer so as you can imagine everyone... More

Montpelier, Vermont
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Pretty good experience over all. We arrived at noon and were not only able to check in early, but we scored a 14th floor room with a view of Bourbon St! Room was clean, no issues with AC, despite what other reviews say. The only issue we had was with the room cards. Twice we had to get replacements because... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 3 nights August 15-18, 2014. Valet was a long wait when we arrived but they were extremely friendly. Check-in took about 30 and front desk was not friendly. Our bellmen were awesome during check-in and check-out. Also worth noting is that I attempted to call hotel repeatedly before arrival and got either voicemail or put on hold... More

Was this review helpful? Yes 1
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Sarah, Thank you for taking a moment to post your comments about your stay with us. I apologize that the check-in wait was long and the front desk team were not welcoming. I can understand how frustrating that is and I agree it does not leave a great first impression. I regret you were passed around and put on... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Mardi Gras(10)
  • Front desk staff(10)
  • Ear plugs(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Astor-New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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