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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,823 reviews from our community

Traveler rating
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    356
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (436)
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Turku, Finland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed today NEW

This hotel is just right on the correct spot if you want to see Bourbon St. and all its ammenities. Good restaurants, music clubs just round the corner Old classic colonial style hotel with friendly staff.

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed today NEW via mobile

We booked through Expedia and only paid $95 per night. Well worth the money.... We did not use their valet parking.... Way too expensive.... We chose Premium Parking (which is half the price of the hotel) We used the one located on Iberville. You can't beat the location...the hotel is located right off of Canal and Bourbon St....it's beautiful inside... More 

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Jackson, MS
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

A hotel like this, you would expect so much more from it. I stayed here for a business trip and it was the worst five nights of my life. My expectations were so high for this hotel you know being in the heart of the city and all. But here we go........Prior to arrival, my colleague and I requested to... More 

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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed here using a discount offer through living social. Without the discount I would rate the hotel even lower. There is a difference here in the rooms. We reserved a king and the 1st room they gave us had 2 queens, but was new and very large. The King they gave us was hidden in a corner of the... More 

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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We arrived in New Orleans on Sunday night for a 5 day 5 night trip. We were happy to find out that our hotel is located on the center of the French Quarter. Unfortunately, as soon as we stepped in our room, I found a big stain on my bed skirt so I called housekeeping and asked them to change... More 

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Jackson, Mississippi
1 review
1 of 5 stars Reviewed 2 days ago NEW

The customer service is very poor and they don't care. Unable to regulate the thermostat. The air won't turn on when you want it and the heat won't turn on when you need it. Upon arrival and asked valet was I at the right place. The first thing he said was "its $38.00 to park." That was not what I... More 

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear lilmisssassy99, Thank you for taking the time to share such a detailed experience of your stay with us. We truly apologize for the lack of service that you received during your visit. There is no excuse for the incidents that occurred and your comments will certainly be shared with the responsible teams so we can ensure this does not... More 

Gibsons, BC
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife and I were heading out on a cruise from New Orleans and I chose this hotel for our two night pre cruise stop over. It was an okay choice, the best feature that it was on Canal and Bourbon street so our visits to places in the French Quarter was great. Two minor inconveniences ... we used the... More 

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear GibsonsGolfer, Thank you for your detailed and honest feedback. While we're happy you enjoyed the location of our property, we are very apologetic for the slow service at the bar as well as billing issues. We will share your experience with the responsible teams to better serve you on your next visit. We value your review and hope you... More 

Camrose, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Overall, a good hotel right in the heart of the French quarter and one block from bourbon street. The hotel and room was nice. Although some aspects of the room were a bit worn (as others have pointed out here), it wasn't enough to bother me. Unfortunately, wifi was not working, which was a bigger issue for me. And, the... More 

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Shauna W, We truly value your feedback and thank you for sharing a review. While we are pleased to hear you enjoyed the location and the standards of our rooms and hotel, we do apologize for the Wi-Fi malfunction. Our IT are looking into this as a matter of urgency! We hope despite this issue you will stay with... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very clean hotel which you don't usually get from a hotel right in the French Quarter. We had a small mishap or first night but the woman at the desk was extremely nice and took care of it right away. The rooms wes spacious and we had a great view of Canal street. The concierge (I can't remember her name)... More 

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1 review
2 of 5 stars Reviewed 4 days ago NEW

I stayed here 12/12-15. Room 846-there was no heat!! Although they promptly came to attempt repair, it was unable to be repaired and we moved to another room-224. This room had no working heat either! I am from Michigan but damn. Parking is atrocious and prepare to wait for the rude valet guys to bring your car. Also, because we... More 

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear ahamilton1214, We value you as our guest and thank you for you feedback. We would like to apologize for the issues that you experienced. We appreciate your comments and will use them to improve service and products we offer our guests. Again, thank you for your review and we hope to make this stay up to you on your... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans
Hotel Style:
#24 Luxury Hotel in New Orleans

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