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Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
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Crowne Plaza Hotel Astor-New Orleans
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1,691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tekamah, NE
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

With a location on the corner of Canal St. at Bourbon, this is a great place to stay. A public balcony on the second floor allows you to look at the craziness on Bourbon St. without necessarily be a part of it. Perfect for a non-drinker like me! Staff is pleasant and helpful, the rooms are attractive and the beds... More

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1 review
5 of 5 stars Reviewed yesterday NEW

Met my significant other here for a 3 day mini vacation! Awesome location..,right where you want to be in NOLA! Bellman was friendly & attentive. Valet, helpful but VERY pricey. Lobby clean & lovely! Front desk not so helpful or friendly...actually felt as if we were imposing on them! Not a good experience! Room was very clean...no dust, carpets vacuumed,... More

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Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Loved the location! This property is located on the corner of Canal and Bourbon Streets and public transit is right in front of the hotel. Our room was nice, with a fun view of the street action. I was pleased we were on a top floor as I'm guessing the lower levels could get a bit noisy. My husband was... More

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Tampa, Florida
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was a great place to stay to party on Bourbon. The staff was nice, the adjoining Oyster House was very convenient for breakfast, and the location was great. Our room was very quiet, we stayed on the 3rd floor and our window just faces another wall of rooms, so street noise wasn't really an issue. I didn't mind that... More

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Tampa, Florida
1 review
4 of 5 stars Reviewed 2 days ago NEW

I attended a conference recently and thought they way the staff handled all the convention goers was stellar. Anything you needed, they were right there. The rooms were nice, but the lighting in the bathrooms could stand to be a bit brighter. However, that was the extent of it! The hotel was clean, the guestrooms were beautiful and again the... More

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Provo, Utah
Top Contributor
60 reviews 60 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Located on the limit between the French Quarter and the Central Business District, this is an excellent hotel for visiting New Orleans in comfort and style. The lobby is spacious and the bar well-staffed and well-stocked (a nice alternative to the pricey, low-quality booze immediately outside on Bourbon). The hotel restaurant also offers a higher quality meal than most in... More

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Baltimore
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Really nice lobby,has a grand New Orleans feeling.We had a decent room with a nice bathroom ,It was a nice size not huge but not cramped, The rooms and halways could use some updating,The staff is very friendly and accommodating,The pool is small but nice. But the highlight is the locaton ,you cant beat it .It is an easy walk... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed 2nd weekend in October 2014, our 2nd time in the French Quarter. This is a pretty good location if you want to be right where the party is. The hotel is Beautiful, the front desk staff is not. The young girls working the desk are rude and standoffish with crappy attitude written all over their faces. It was comparable... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Kdemarc14, We appreciate you taking a moment to write a review about your stay. It really saddens me to have read your comments about our Front Desk agents, the Front Office Manager and how you felt we handled the your issue with the additional valet charge. Our Front Office staff strives very hard to ensure each guest is taken... More

Worcester, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

While I accept the location of this hotel is excellent, - on the edge of the French Quarter on the corner of Canal and Bourbon, the room rate was ridiculous for a very average, dated and quite shabby hotel. The carpets and room decor are grim and well overdue replacement/refurbishment, ice maker on 4th floor didn't work, shower mixer needed... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Peter G, We really appreciate your feedback. I am truly sorry that we did not meet your expectations and you felt our rooms were dated, the hairdryer didn’t work and the shower head needed repair. We couldn’t agree with you more that it is important that we maintain the bathrooms and ice machines on the guest floors. Our guests... More

Wauconda, Illinois
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I had read a lot of reviews prior to our staying at the Crown Plaza Astor and was not quite sure what to expect. We arrived early around 1 p.m. and they had a room ready so we were able to check in right away which was awesome!!!! The desk staff is very helpful and super friendly. We had reserved... More

Was this review helpful? Yes 1
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello TaToth, We appreciate you taking the time to post your comments. I apologize that you had an issue with the AC unit in your room. We would have gladly had the Engineering Dept. come to take a look at the thermostat and adjust the temperature. I am sorry that you felt the carpet needed to be replaced in the... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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