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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Crowne Plaza Hotel Astor-New Orleans
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66%
Ranked #96 of 153 hotels in New Orleans
A recent review
3 of 5 stars reviewed yesterday
BigTex201060956 San Antonio, Texas
  • Reviews (1,522)
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1,522 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
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English first
San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

after reading all the reviews I was worried about my stay here. I must say that although i couldn't check in early, the front desk staff was very polite and courteous. Jasmine did all she could to find us a room but unfortunately couldn't do so at 6am but she did put us on priority to get the room cleaned.... More

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Mobile, Alabama
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I was a little nervous about staying here after reading some recent negative reviews, especially regarding cleanliness and air conditioning issues. I must say that I was very pleasantly surprised. As I would expect from a Crowne Plaza, the lobby was fairly opulent. There is a great restaurant and bar downstairs. The location is convenient, on Canal at the corner... More

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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Cynthia Sylvien was the kindest housekeeper I have ever come into contact with. She provided us with ample toiletries, towels, and got extra blankets when she saw us snuggled up. The parking is expensive, but the location is excellent. It is a great place for four gals to come and take in New Orleans. (And check expedia for coupons. Our... More

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Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We had a great stay and enjoyed our first time experience to New Orleans. Being our first time and within a couple of weeks of the shootings on Bourbon Street, my wife and I were a little anxious not knowing what to expect. Well needless to say, the hotel and staff were great. Very friendly and extremely helpful in providing... More

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Louisville, Kentucky
1 review
2 of 5 stars Reviewed yesterday NEW

I stayed here along with three other friends this past weekend for the Essence Music Festival. I had booked my hotel almost a year in advance and paid a month in advance prior to my stay. I was misquoted the parking fee, they had dust under furniture that looked like it was older than my grandmother, we had to continuously... More

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Ottawa, Canada
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Astor Crown Place on our conference trip to New Orleans and it was perfect. Rooms were a very nice size, service was great, food was excellent and the people were exceptional!! Everyone went out of their way to chat with us and help us out!! I totally recommend staying here, it is right in the French... More

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Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Unloading in the street with rude valet and bellboy was a bad start to our stay. Then the clerk was totally rude...no greeting...no information....didn't even give me my room number, and got mad that I asked. Got to our room and it reeked of puke. We cancelled the rest of our stay and relocated. Avoid avoid avoid!!!!

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Albuquerque, New Mexico
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not the nicest service in New Orleans. Hotel Property is expensive materials but the Staff are average at best. Do not expect any of the 6 valets to see you for parking the car (they are busy talking about the tourists). Do not expect to be greeted by a doorman saying Hello. Do not expect any of the 6-7 Front... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Hello Tom M, We appreciate you taking a moment to post your comments. I apologize for the nonchalant behavior that was exhibited by our Front Office and Valet staff on behalf of the Astor Crowne Plaza. This is not acceptable and most definitely not what a guest should experience in the hotel. I have shared your concerns with the Front... More

San Diego, CA
Contributor
11 reviews 11 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Nice location right at the foot of Bourbon Street. Lobby is nicely decorated. Bellmen had attitude, was disappointed to reach the front desk and receive more attitude. Got a room on the 8th floor and arrived to find dust bunnies in basically every corner of the room, with fixtures (shower knob, heater cover, grab bar in bathroom) literally falling off... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Guest, Thank you for taking the time to post a review. I apologize that our hotel did not meet your expectations and your interactions with the Front Desk and Bellmen staff were not positive. This is definitely not how we want our guests to be treated during their stay with us. I will share your comments with our Director... More

Grapevine, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a traditional, luxurious, a bit aged, boutique hotel with all the hospitality service you would expect from such a place. It's right on Canal and Bourbon st, which are packed with attractions, bars, live music venues and great restaurants. At night Bourbon street turns into an all night party. The streetcar/trolley on Canal street can take you to... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Ear plugs(10)
  • Mardi Gras(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Reservation Options:
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

312 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

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