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All 153 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Crowne Plaza Hotel Astor-New Orleans
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Ranked #98 of 153 hotels in New Orleans
A recent review
4 of 5 stars reviewed 2 days ago
seattlelover317 seattlelover317
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1,590 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
Date | Rating
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English first
San Luis Obispo, California
1 review
1 of 5 stars Reviewed yesterday NEW

I should have left when I arrived. I spent over an hour in the lobby trying to figure out what went wrong with our reservations. I originally booked 4 rooms but for some reason it showed I had 8 rooms. The lady checking us in was nice and she eventually figured it out that there was an error with the... More

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seattlelover317
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I were in New Orleans to attend a convention and this is the second time we've been to this hotel. Check in was very easy and the desk clerk was so friendly. We checked in with another couple attending the convention, and we didn't even ask, and got rooms right next door to one another. The hotel... More

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Montpelier, Vermont
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Pretty good experience over all. We arrived at noon and were not only able to check in early, but we scored a 14th floor room with a view of Bourbon St! Room was clean, no issues with AC, despite what other reviews say. The only issue we had was with the room cards. Twice we had to get replacements because... More

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2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for 3 nights August 15-18, 2014. Valet was a long wait when we arrived but they were extremely friendly. Check-in took about 30 and front desk was not friendly. Our bellmen were awesome during check-in and check-out. Also worth noting is that I attempted to call hotel repeatedly before arrival and got either voicemail or put on hold... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Greetings Sarah, Thank you for taking a moment to post your comments about your stay with us. I apologize that the check-in wait was long and the front desk team were not welcoming. I can understand how frustrating that is and I agree it does not leave a great first impression. I regret you were passed around and put on... More

arkansas
Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we arrived on a Thursday at straight up 4:00 p.m. (check in time), we had no problem at all checking in, ladies at front desk were very pleasant. We parked car in the public parking on Iberville, directly behind the motel for 25.00 a night. we had 4 adults and a 2 year old in the room and we were... More

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Atlanta, Ga.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is at the end of Bourbon Street. You can stand on the second floor balcony and look down the street to see all the action. It is close to amazing restaurants. The Bourbon Street Oyster Bar, located in the hotel is convent and very good. We sat at the bar and watched the oysters being shucked. The rooms... More

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Falmouth, Massachusetts
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The hotel is on Canal and Bourbon so it is accessible by car and close to the streetcar. The lobby is beautiful. The room was okay. Not very clean, smelled terrible, and there was visible green stuff all around the toilet and in the tub. When I checked in I stood around for awhile waiting for one of the three... More

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Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Danielle C, Thank you for taking moment to post your comments. I am sorry that your room was not cleaned properly and it had an odor. We would have gladly moved you to another room or had Housekeeping come to your room and take care of your concerns. We strive very hard to make sure you are comfortable while... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you are not looking for the frat party experience do not stay here. Not even during Mardi Gras, the pool was filled with guys and always dirty. The hallways were lined with french fries and silverware. Step outside and you will smell the urine and vomit stench quickly. The service was less than friendly. Would not stay here again.

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Knoxville, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I'm still at the hotel....I don't even need to wait for checkout to change my mind....probably would only get worse. First....waited over 45 minutes in line to check into the hotel. Never have I waited more than 5 or so minutes at any other hotel. Second.....the room we had was on the second floor. The elevators let you off and... More

Was this review helpful? Yes 2
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Sammy865, Thank you for taking a moment to post your comments. I apologize that our hotel did not meet your standards and you did not have a great experience. I am sorry that your room was not cool enough, the water did not get hot quickly for you and you did not have enough shampoo in your room. The... More

Clovis, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was the 5th time we have stayed at this property and it will be our last time! It took 3 trips and 2 days to get our phone fixed in our room. Our reservations were wrong again and we didn't get the adjoining rooms we had reserved. The front desk staff was way less than helpful and didn't really... More

Was this review helpful? Yes 1
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review

Dear Mrvacation13, Thank you for staying with us and taking the time to post your comments. I am very sorry that our property did not meet your expectations and you did not receive adjoining rooms upon check-in.. We always try to accommodate a guest’s request for bed type, certain floors, or rooms with a view, however this is not always... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(51)
  • Bourbon street(45)
  • Very nice(28)
  • Great location(21)
  • Valet parking(15)
  • Front desk staff(10)
  • Mardi Gras(10)
  • Ear plugs(10)
  • Executive Lounge(8)
  • Room service(8)

Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

311 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
Number of rooms
707

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Astor-New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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