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Astor Crowne Plaza - French Quarter

Call now to book: 800-980-6424 from CrownePlaza.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 194 reviews
194 Reviews
5.0 of 5 stars
84
4.0 of 5 stars
51
3.0 of 5 stars
16
2.0 of 5 stars
23
1.0 of 5 stars
20
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#58 of 154 hotels in New Orleans
Description: Downtown hotel at corner of Bourbon and Canal - 4 blocks to Harrah's Casino and Aquarium of the Americas, 10 mins to Super Dome.
  • Address
    739 Canal Street at Bourbon
    New Orleans, LA 70130
Check Rates: $153 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 194 traveler reviews
  • What to Expect:
    • 3.5 based on 115 reviews Rooms
    • 3.5 based on 114 reviews Service
    • 3.5 based on 112 reviews Value
    • 3.5 based on 115 reviews Cleanliness
    • 4 based on 20 reviews Pool
  • Recommended For:
    • 60% based on 128 reviews Young singles
    • 30% based on 128 reviews An amazing honeymoon
    • 30% based on 128 reviews Older travelers
    • 30% based on 128 reviews Families with teenagers
    • 20% based on 128 reviews Families with young children

Reviews of Astor Crowne Plaza - French Quarter

( 1-10 of 194 )
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5 of 5 stars
Katy, TX
Jul 14, 2008
1/2 found this review helpful

Just returned from New Orleans and the wonderful Astor Crowne Plaza. This Place is Amazing!!! Everyone was so helpful and nice, the rooms were fabulous, the best weekend ever! A few people were exceptionally great. 1 being Nalander "Skip" the Evening Manager. He was the best!! He helped us in everyway possible. I would definitely be back and being a... more

Management response from
acpgm, Manager

Thank you for your Great review! We look forward to your returning to New Orleans and the Astor Crowne Plaza. I enjoy reading glowing comments about one of our team members. Thank you for taking the time to write.

Jul 14, 2008
2/2 found this review helpful

We happen to have a superb rate for the hotel, the stay was average. Good location. Staff average. When we arrived in our room there was obviously something smeared on the outside of the door (chocolate, jelly, ??). We stayed for 3 nights and it was never cleaned off. We also had to call housekeeping for toilet paper, after they... more

Management response from
acpgm, Manager

Thank you for bringing these issues to our attention. I apologize for the issues you experienced with our HOusekeeping Dept. and I have forwarded your comments to the DIrector of that dept.. Since we don't have our own parking lot we outsource our parking but work as a team and closely with the Mangement Co. We do offer the Shuttle...

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5 of 5 stars
groucho2
Jun 29, 2008
1/2 found this review helpful

The room was extremely comfortable and all staff members were friendly and capable. We had absolutely no problems connected with our stay. Loved the convenience of the sreetcar across the street and the excitement of Bourbon St right outside. Breakfast at the hotel was very good plus we had a great view of the French Quarter Festival parade while we... more

Management response from
acpgm, Manager

Thank you for taking your time to write such a great review. I enjoy reading comments from our guests who have throughly enjoyed their stay at our Hotel and in the City. We look forward to your return!

Save Review
1 of 5 stars
Baton Rouge, Louisiana
Jun 29, 2008
1/1 found this review helpful

We stayed at the Crowne Plaza June 28, 2008 for one night. I am in New Orleans all of the time as I live in Baton Rouge, La. This was my first stay here and I wont be back. First of all the pool area just is not nice. There is a tiny pool and jacuzzi did not work. Secondly... more

Management response from
acpgm, Manager

Thank you for your comments. The service level you received is not indicative to our normal standards. I am very sorry to hear about your experience. I would love to have the opportunity to speak with you in more detail about your stay.

Jun 20, 2008
0/1 found this review helpful

I just completed a one-week business trip to New Orleans and thoroughly enjoyed my stay at the Crown Plaza Astor. Located at the corner of Canal & Bourbon, the location of the hotel cannot be beaten. The lobby is nice and well kept. Dickie Brennan's seafood restaurant and hotel bar are conveniently located adjacent to the elevators. The room consists... more

Management response from
acpgm, General Manager

Thank you for the wonderful review! Please come back and visit us again we are about to begin a complete renovation of our sleeping rooms and meeting space. Our expected completion date is November of '08. IF you liked what you saw this visit you are going to love our finsihed product.

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5 of 5 stars
Patterson, Louisiana
May 18, 2008
0/1 found this review helpful

I was here May 17, 2008. This remains my favorite hotel in the French Quarter. I've stayed here about 4 times. Why do I like it? 1. Comfortable -- best beds I've slept in in a hotel. I love the pillows and firm mattresses. Very attractive room and amenities. Entire property is beautiful. 2. Nice staff -- I had a... more

Management response from
acpgm, General Manager

Thank you for your comments. I appreciate you taking the time to write. We look forward to your visiting us again very soon.

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3 of 5 stars
Mandeville, Louisiana
May 17, 2008

I've stayed in quite a few New Orleans hotels. This was my first stay in the Astor. Maybe it's the Katrina effect, but lately I'm not seeing the level of service that I've grown accustomed to in New Orleans. The Good - The hotel was okay. I've had more room and better beds, but it wasn't bad for the price... more

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4 of 5 stars
New York
May 13, 2008
1/1 found this review helpful

This hotel is more than expected. The staff was very helpful especially in the business center. more

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4 of 5 stars
Carmel, Indiana
May 9, 2008
0/1 found this review helpful

The hotel was great! I had stayed there before as the Alexa Hotel . But was second guessing after readign some reviews. BUt... The staff was beyond nice---they extended our stay and even offered same discounted rate. When all travel webiste told me the hotel was booked, a front desk agent directly with hotel found me a room --- at... more

Management response from
acpgm, General Manager

It is always great to hear kudos for our staff. I am glad that the front desk agent was able to help you and that you had a chance to stay with us Thank you for your comment.

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5 of 5 stars
Brooklyn NY
Apr 28, 2008
1/2 found this review helpful

I just returned from a four-night stay during Jazzfest April 23-27. I felt compelled to write a review because I think this hotel deserves to be higher than #66 popularity in New Orleans. We booked it as a "mystery hotel" through Bookit.com and were a bit concerned upon reading some of the older reviews here. Perhaps they cleaned up their... more

Management response from
grmacp, Guest Relations Manager

Thank you for taking the time to write your comments. We are happy that you enjoyed your stay during Jazz Fest and we look forward to you returning the Astor Crowne Plaza Hotel.

Reviews of Astor Crowne Plaza - French Quarter

( 1-10 of 194 )
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Astor Crowne Plaza - French Quarter Address

739 Canal Street at Bourbon, New Orleans, LA 70130