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SpringHill Suites New Orleans Convention Center

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301 St. Joseph Street, New Orleans, LA 70130
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SpringHill Suites New Orleans Convention Center
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SpringHill Suites New Orleans Convention Center
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256 reviews from our community

Traveler rating
    68
    125
    38
    14
    11
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79
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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A TripAdvisor Member
1 of 5 stars Reviewed yesterday NEW

Visited for a wedding will never stay there again too awful to relive poorly trained staff rude no customer service training.i had two rooms later told that I only booked one had to present two confirmation number in order to get second room said they were over booked,

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Prairieville, Louisiana
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

My sister booked two rooms on her credit card. At first, I was told there was only one room and then the card was denied and finally that I needed to leave my card, which would not be charged until my sister arrived. My sister arrives. They charge her card for the two rooms. The next morning, under the door... More 

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had a great stay at this hotel. The location is close to everything, only around a mile from Bourban Street. I requested my 2 rooms to be close to each other on the way there. Didn't think that would happen because it was last minute, but they were side by side! Anthony, the front desk clerk was extremely helpful... More 

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Rochester, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is walking distance to the convention center. Its quiet, clean and comfortable. The front desk team is top notch. This is the perfect retreat if you've been working hard all day at the convention center. Within 4-5 blocks there are plenty of good restaurant choices. Across the street from the hotel is The Howlin Wolf bar and music... More 

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Rio de Janeiro, RJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Nice rooms and good location, while that was great the staff at the desk was unhelpful and treated me like a dumb person, rude and disgusting, dont recommend to stay if you have self respect for yourself.

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Brenda H, Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thank you for taking time out to share how you feel. This is definitely not our norm and I would appreciate it if you would give me a call at your convenience. I would like to find out more information to ensure that this does not happen again. I apologize that you felt you were not spoken to professionally. Again,... More 

Hamilton, ON
Top Contributor
52 reviews 52 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed there with 4 of my nieces - ages 18 - 36. We had a room with 2 queen beds and a sofa bed. The sofa bed looked very uncomfortable when first pulled out, but looks were deceiving - it was actually very comfortable when you were on it. The staff was great - shout outs to Renita and... More 

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Denver, Colorado
Top Contributor
154 reviews 154 reviews
50 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a week for business during Jazz Fest. The location was great. It was close enough to walk to the French Quarter. It was great across the street from the Howling Wolf, which had awesome music each nice. The hotel was clean and the staff was very accommodating. They were able to allow me to check in... More 

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Brenda H, Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thank you for your comments. We strive to give good service and hope to see you again. More 

Norman, OK
Top Contributor
124 reviews 124 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice clean room, friendly staff. The beds are not separate from the living/kitchen area. Nice location close to the Convention Center and lots of bars and restaurants. Within walking distance of the French Quarter. Free wifi that seemed pretty decent. Our room did not have a room safe that I could locate - that would be a nice addition. As... More 

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Brenda H, Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thank you for sharing your experience with us . I will share you comments with the staff. Thanks again for staying with us and we hope to see you again soon. More 

Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I know this hotel is technically located in the Arts/Warehouse District, but you are just on the outskirts of the French Quarter which means you're within walking distance to a lot of great areas and things. The staff at Spinghill was amazing, the rooms spacious and the breakfast was more than adequate.most importantly it was very fresh and clean, other... More 

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Brenda H, Manager at SpringHill Suites New Orleans Convention Center, responded to this review

We are glad that you enoyed your stay here. We will however look into what was going on with the pool and make sure it is corrected imediately. Thank you for sharing and please come back to see us. More 

Los Angeles, California
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great branded hotel in the quiet warehouse district just a few blocks from the convention center and easy walking distance to the French Quarters. Beds and linens very comfy. We had a courtyard room and it was very quiet however our friends had a street room and complained of noise. Free Wi-Fi with no sign-in issues

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