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All 153 New Orleans hotels

SpringHill Suites New Orleans Convention Center

3.0 of 5 Hotel   |   301 St. Joseph Street, New Orleans, LA 70130
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Ranked #89 of 153 Hotels in New Orleans
A recent review
4 of 5 stars reviewed 1 week ago
Robert04 Vicksburg, MS
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170 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vicksburg, MS
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a couple nights here, in town to attend a Saints game. Easy walk to the Super Dome on Girod St instead of some the more crowded streets. SpringHill Suites set a nice "up scale" standard across the country and seem to be about the same everywhere. All the staff were friendly and helpful, breakfast was good, complete with fresh... More

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

the customer service especially by crystal was phenomenal. The pool area needed additional attention for cleanliness. There were function issues with the spa. The lighting in the bathroom was dimmer than I would like.a great family hotel and fabulous location

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Excellent service stayed here multiple times staff is wonderful And helpful (Shannon) assisted me to perfection and gave awesome directions best stay ever comfortable beds taxis always here hot tub awesome

Was this review helpful? Yes
Rodney D, General Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thank you for a great all around evaluation of our hotel and staff. We're glad you were able to relax and unwind while here in New Orleans. We look foward to seeing you again on your next trip to the Big Easy. More

Lagos
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I came for an professional conference at the Convention centre and wanted somewhere close by since most of the hotels around were fully book. SpringHill is just 2 minutes walk and very good. The staff were likewise courteous. Very quiet place to stay. They do have free wifi and breakfast.

Was this review helpful? Yes
Brenda H, Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thanks for taking time to share your experience with us. We challenges our staff to ensure that every guest has a great stay. We will look to seeing you again when you visit New Orleans in the future. More

Cromwell, Connecticut
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Ice Tea We stayed here for The National Baptist Convention. The staff was very nice. A special Shout Out ! to Shannon, great customer service, very professional. She helped us with restaurants, shopping, directions etc. She made our stay enjoyable. The hotel was nice, our room was clean and breakfast was good. The hotel is in walking distance to Bourbon... More

Was this review helpful? Yes 1
Brenda H, General Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thanks you for sharing your experience with us. I have shared your comments with Shannon and she thanks you for sharing that information. She stated it is guest like you who makes her job well worth it. More

Phoenix
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay. The hotel is very nice. Very clean and bright. The staff was very friendly and helpful. The breakfast was great. Hot waffles, sausage patties, eggs, coffee and juices. The rooms are clean, large with a nice sofa and desk area. When we arrived, the manager had the department staff gathered and was reviewing some recent reviews.... More

Was this review helpful? Yes 1
Port Arthur, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Your employee Shannon R really helped me out. I didn't know my way around the hotel, but she was very helpful and patience with me. She made feel very comfortable staying here. I really appreciate all she's done for me, during my trip!!! Donald Toussaint, Sr.

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Rodney D, General Manager at SpringHill Suites New Orleans Convention Center, responded to this review

I am really happy to hear that Shannon had the opportunity to help make your stay more enjoyable. She really is a very special member of our team and I will be sure to make her aware of your gratitude. It was a pleasure for us to host the National Baptist Convention here in New Orleans and even greater that... More

Baltimore, Maryland, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Let me first start by giving kudos to Maurice. He was excellent, efficient, accommodating and very professional. If this man didn't have a raise recently, he definitely should receive one or a promotion. The other staff members were ok. One such staff member, Kierra, I believe her name is, was very unprofessional and mentioned something about she wasn't going outside... More

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Windsor, Canada
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights prior to leaving on our cruise & it was thoroughly enjoyable! The staff was very pleasant & helpful & the hotel was very nice. Our room overlooked the inside courtyard & was very quiet at night time. The pool was great for the kids! We were able to walk to almost everything in the... More

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Rodney D, General Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thank you for sharing your experience while you were with us prior to leaving for your cruise. Our location is indeed a wise choice for anyone that is planning a cruise getaway. As you mentioned we're in close proximity to many of New Orleans best attractions and yet just a couple of blocks from the cruise terminal. We look forward... More

New York City, New York
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was my second stay at the SpringHill Suites New Orleans Downtown in the past year. Last year when I stayed here I had a great experience. The staff was friendly except for a minor issue late night, and the rooms were clean. This time however, things were not up to par, and I will not be staying here again.... More

Was this review helpful? Yes 1
Brittanee B, Manager at SpringHill Suites New Orleans Convention Center, responded to this review

Thank you for letting us know about your stay. I definitely agree that you encountered way too many issues during your stay at our property. I will address these issues and share your response with our team so that we can learn from our mistakes and do better in the future. I apologize that we did not live up to... More

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Additional Information about SpringHill Suites New Orleans Convention Center

Address: 301 St. Joseph Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites New Orleans Convention Center 3*
Number of rooms: 208
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Also Known As:
Springhill Suites New Orleans Hotel New Orleans
New Orleans Springhill Suites

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