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Hilton Garden Inn New Orleans Convention Center

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1001 South Peters Street, New Orleans, LA 70130
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Hilton Garden Inn New Orleans Convention Center
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Hilton Garden Inn New Orleans Convention Center
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670 Reviews from our TripAdvisor Community

Traveler rating
    258
    261
    88
    47
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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There are newer reviews for Hilton Garden Inn New Orleans Convention Center
See the most recent reviews
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed for a weekend for a convention being held in the hotel. There was a fire alarm that Saturday night at like 2am. As we all marched down the steps and out the fire exit, the club security next door didn't know what to do. They were directing people one way, the other way, even in the streets! After... More 

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Josh R, Thank you for your valuable feedback. You are right to expect excellent service and extraordinary hospitality when staying at a Hilton Family Hotel, and I apologize for your experiences during your stay with us. I am very sorry that there was no direction given during the fire alarm. I have brought your review to the attention of... More 

seattle33
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here in April for a work conference. The hotel is located just a block from the convention center and also close to restaurants in the surrounding area. It's also about a fifteen minute walk to the French Quarter. The hotel staff were fine, not overly helpful or friendly and the house keeping lady was decidedly put out when... More 

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Seattle33, Thank you for sharing your recent stay with us. I am very glad that you enjoyed the location property but am sorry to hear that we had fallen short on our staff's friendliness.I am also sorry to hear that you had to sleep with earplugs in due to the noise disturbances you experienced. I did however want to... More 

New Orleans, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at Double Tree closer to French Quarter and that Hilton Hotel was not as nice and spacious as this Hilton Garden Inn. I would highly recommend this Hilton Hotel over the Hilton Double Tree, which maybe in a better location closer to the action on Canal Street and French Quarter, but everything about this hotel was just better.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Martin H, Thank you for taking the time to share your recent experience with us. Thank you for the kind words regarding our hotel. We are very pleased that you enjoyed your stay. We sincerely hope that on your next trip to New Orleans you choose to stay with us again. We would love to welcome you back! Sincerely,... More 

Michigan City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Check in was quick and easy...staff extremely friendly. Hotel located not far from Canal Street and French Quarters. Very nice, staff was knowledgeable about area and pointed us in right direction of French Quarters. Valet was very nice although not too quick to help with bags unless you asked specifically, but otherwise nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Tanya F, Thank you for taking the time to share your recent experience with us! We sincerely appreciate the compliments you had for our friendly and knowledgeable staff and valet. I am sorry to hear that the valets were not quick to attend to your baggage though. I will be sure to bring your review to our Valet Managers... More 

Atlanta, Georgia
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

New Orleans has to be THE least pedestrian friendly city I've ever been in. Drivers often don't stop at stop signs, rarely for emergency vehicles and almost never for pedestrians in crosswalks. If someone does have the audacity to stop, they get honked at. That being said, the Hilton Garden Inn is in a good location. The WWII Museum and... More 

Was this review helpful? Yes 3
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Shoestie, Thank you for taking the time to share your recent experience with us. I am very sorry that you were disappointed with the traffic in the city. I would definitely recommend taking a cab if you plan on walking for a while as it can get quite hot in a New Orleans summer. Thank you for the kind... More 

Fayetteville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I had a great experience with this hotel. The staff was personable, accommodating and efficient. My room was clean and the housekeeping staff made sure I was taken care of every day of my stay. It was close to the convention center where my conference was held. No taxi necessary, just a quick short walk.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Kimberlie B, Thank you for taking the time to share your recent experience with us. I am so glad that you enjoyed your stay! Thank you for the kind words regarding our staff. We take great pride in our customer service and we are very humbled when we receive reviews like yours. I am also glad that you enjoyed... More 

Top Contributor
81 reviews 81 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 days and had a great time. Location is excellent and very close to casino and world famous bourbon street. It hardly takes 10 mins of wall to bourbon street with many restaurant on way. Their terrace pool and jacuzzi on rooftop are just so perfect to relax after days activity. Food quality and quantity both are... More 

Was this review helpful? Yes 2
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello AmitChanda29, Thank you for taking the time to share your recent experience with us. I am so glad you enjoyed our location and the proximity to Harrah's and Bourbon Street. I am also pleased that you enjoyed our terrace and pool. The city view is quite beautiful both day and night! I am also glad that you enjoyed the... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel looms like it was recently updated. Very clean and the employees were friendly. The only downfall was it is further than expected from the French Quarters. It worth paying a little extra to be closer because we ended up paying the difference in cab far. We walked alot but by day 3 we started catching a cab. Great... More 

Was this review helpful? Yes 1
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello RashonEura, Thank you for taking the time to share your recent experience with us. I sincerely appreciate the compliments regarding our facility. We did undergo a renovation a few years ago so our hotel does look completely different if you have stayed here in the past. Also, thank you for the kind words regarding our staff and hotel cleanliness.... More 

Royton Oldham, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

It is nice Hotel close to the convention centre where the AUA conference . Paper cubs in the room, Noise of the staff at 4am. The Ice machine on the 5 th floor was broken to go to another floor to get ice that is not good

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Mohamed K, Thank you for taking the time to share your recent experience with us. I am very pleased that you enjoyed the location of our property. I did see that you had some noise concerns from our staff. I am very sorry about that and will be discussing this with our Department Managers to ensure that our staff... More 

Lafayette
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We spent 4 days here while playing in New Orleans. Being close to streetcar line, we were able to walk or take the streetcar to everywhere we wanted to go. Perfect, safe place to stay. Staff is friendly and rooms are clean. My kids enjoyed the rooftop pool. We are originally from New Orleans and staying here made our trip... More 

Was this review helpful? Yes 2
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Billssg, Thank you for taking the time to share your recent experience with us. I am so glad you and your family enjoyed your stay! We take pride in both our location and service. We are also happy to hear that you enjoyed the accessibility to the streetcar and the rooftop pool. Both are accommodations every guest should experience.... More 

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