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Hilton Garden Inn New Orleans Convention Center

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1001 South Peters Street, New Orleans, LA 70130
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Hilton Garden Inn New Orleans Convention Center
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Hilton Garden Inn New Orleans Convention Center
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690 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (690)
  • Mar-May only
    (211)
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    (202)
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    (143)
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    (134)
All months
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

We were attnding a wedding in town, and a block of rooms was reserved, so we booked a room. It was really disgusting. We considered leaving the first night, but had to get ready for a rehearsal dinner. We did check out the next morning, and move over to another hotel. It was hot, crowded with kids from a sports... More 

Was this review helpful? Yes
Ponchatoula, United States
5 of 5 stars Reviewed 3 days ago NEW

The hotel and staff were great....they handled any requests with a smile....I would recommend the Hilton Garden Inn. They catered a banquet and normally most hotel banquet foods are OK but their's was exceptional.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us! I am so glad that you enjoyed your experience. We sincerely appreciate the warm regards about our food and service you received. We sincerely hope that on your next trip to New Orleans we have the pleasure of welcoming you back! Best Wishes, Erica D. More 

Peoria, Illinois
5 of 5 stars Reviewed 4 days ago NEW

Great place to stay, very clean and staff very friendly. The only down side was that they do not have a shuttle to pick you up at the airport. If you don't have a car, it's kind of in the middle of no where. But overall nice place to stay

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for taking the time to share your recent experience with us. We sincerely appreciate the kind word regarding our staff, service, and cleanliness of the hotel. Unfortunately we do not offer a shuttle service and I am very sorry that you were displeased with the location. Please feel free to reach out to the hotel if there is... More 

Ponchatoula, Louisiana, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As soon as I drove up to the hotel, the service and greetings were exceptional. From check-in to check-out I was adorned by some of the best service and hospitality I have ever had and since I am from New Orleans that is a very special compliment. I stayed at the hotel because we had a convention. The service as... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for taking the time to share your recent stay with us! I am so happy to hear that you enjoyed every part of your experience with us. It gives me great pleasure to hear a review like yours and I am so pleased with the staff's involvement the week you stayed with us. It really means so much... More 

Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently stayed for four nights at this hotel. We had various issues that were quickly taken care of by the wonderful staff. I would definitely recommend the street side of the hotel for light sleepers, as there is a nightclub (The METRO) directly across the hotel's courtyard. Typically, we are night owls when visiting N.O., but this time our... More 

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for taking the time to share your recent vacation with us! I am glad to hear that even though you did experience some issues during your stay, our staff was quickly able to assist you. Thank you for mentioning Johnathan and Jasmine on their great service! I will be sure to pass along your compliments to our Front... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I found a live roach in my bathroom and in the public bathrooms downstairs, it was bit unnerving. My room seemed a bit possessed. My tv would sometimes have sound and sometimes it wouldn't. The thermostat set on auto and 65 would reach 67 and just stop or maintain there, I had to specifically turn auto off and just turn... More 

Was this review helpful? Yes 1
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for taking the time to share your recent experience with us. I am very sorry to hear about the conditions of the bathrooms of the hotel. I did want to add that our fitness center is complimentary and our guests just need their room key to enter. We are very sorry for the inconveniences you experienced and hope... More 

New Orleans, United States
1 review
5 of 5 stars Reviewed 1 week ago

Really enjoyed my stay at the Hilton and how convenient it was to the convention center. Was walking distance daily and with cut the cost of taxi travel. Highly recommend this location if you are in New Orleans for a convention or business.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you so much for taking the time to share your recent experience with us. I am so glad that you enjoyed the convenience of our location. We really appreciate the recommendation and hope you keep us in mind for your next trip to New Orleans! Best Wishes, Erica D. More 

Miami, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Decent hotel...Excellent staff! Make sure you verify the internet policy before checking in and out. I was told internet was complimentary and was charged at check out. An email was sent, but I have yet to hear from someone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for taking the time to share your stay with us. We appreciate the compliments regarding our staff. As our internet is offered complimentary, we do offer different tiers that do charge based on the speed you request. I am very sorry for the confusion and that there was no follow up on our end. We do hope that... More 

Rocwall, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Wait staff (dining room) in the morning hours are not always very responsive. Not all, but some of them hang out at the bar area for quite a while before asking customers if they would like something to drink. Once the order has been taken they may take quite a while in the kitchen. Customer service for some leaves a... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you so much for sharing your recent stay with us. I am very sorry to hear that some of our staff members you encountered did not perform to our standards. I have brought your review to the attention of our Food and Beverage Manager to ensure long wait times do not continue to occur. I am glad to see... More 

Philadelphia, Pennsylvania
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for a short getaway. It was really busy because of a volleyball tournament but that didn't take away from the experience. The French quarter is definitely walkable however with the humidity it makes it a little stressful! You can always catch the trolley which is about a 8min walk from the hotel behind the... More 

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Lenny G, Thank you for taking the time to share your recent stay with us. I am so glad you were able to enjoy your experience during such a busy time for us. I definitely agree that the New Orleans heat can be much at times but there are plenty of methods of transportation to get you where you... More 

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