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Hilton Garden Inn New Orleans Convention Center

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1001 South Peters Street, New Orleans, LA 70130
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Hilton Garden Inn New Orleans Convention Center
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702 Reviews from our TripAdvisor Community

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Traveler rating
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    271
    93
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (702)
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    (211)
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    (214)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

See Leah at the front desk. She was great and very knowledgeable of the area. She provided suggestions on places to see and eat along with a map. Excellent customer service!!! The hotel was also great! Convenient location and easy to come and go.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent experience with us! We are so glad you enjoyed your stay. We appreciate the kind words about Leah, our awesome Front Desk agent! I will be sure your pass your message to her. I am so glad that we got to hear from you and I sincerely hope that you choose to stay with... More 

Houston, Texas
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable room, well equip ed meeting room. The restuarant food was surprisingly good both breakfast and lunch. All of the staff I encountered were professional, courteous, and helpful. Wish the bar kept better hours.

Was this review helpful? Yes 1
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for providing such a valuable review of your recent stay. I am pleased to hear that you were satisfied with your room and your meeting room accommodations. We also sincerely appreciate your recognition of our staff. We take great pride in our staff and are glad that you were satisfied with your service. We do close our bar... More 

Cochin
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed overnight..enjoyed the stay and food in the restaurant....room, linen and bathroom was absolutely clean and hygienic..neworleans classic dishes were awesome..bit slow service for dinner as I went at 2100hr..

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent experience with us. I am so glad that you enjoyed your room, linen, and food in the restaurant. I am sorry about the slow service you received though. I will be sure to follow up with our Restaurant team to ensure they maintain a steady pace at all hours of the shift. We sincerely... More 

Detroit, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The overall staff at the hotel is very professional and accommodating. Sharon will treat you as royalty. It's obvious they value each and every guest. I didn't encounter any problems at this hotel. Everything was fresh and clean. I will be staying here again!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you providing such valuable feedback for us! We sincerely appreciate the kind words about Sharon, I will be sure to pass them along to her. We do value all of our guests and want to ensure you all have the best experience with us. We appreciate your loyalty and cannot wait to welcome you back on your next trip... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I truly enjoyed my 4 days/3 night stay at the New Orleans Hilton Garden Inn. From the moment I was welcomed graciously by Sharon until I closed out my bill with Norman everything was handled perfectly. For example, I reported a small leak under the bathroom toilet. Sharon promptly had it repaired by the time I returned to my room.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us! We sincerely appreciate the kind words for our Front Office staff, including Sharon. I am also glad to hear that you enjoyed our in room amenities. We sincerely hope that you choose to stay with us again on your next trip to New Orleans. We would love to welcome you back!... More 

Jackson, Mississippi
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Jasmine and Michelle were great at check in. The bellmen can't think of his name that was there 8/15 night was nice told us about a fabulous restaurant that we loved. The bartender helped give recommendations as well and of course a wonderful drink lol. I did check the room after we came back from dinner but could not do... More 

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us. We appreciate your kind words for our bellman, Michelle, and Jasmine. I am sorry to hear however about the items that you found in your room and the mattress. We could have handled these issues very quickly for you and I am very sorry that this was not the case. I... More 

Katy, Texas, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Room was adequate; beds relatively comfortable. Location was primary reason for selection - close to WWII Museum and only a trolly ride from French Quarter. Restaurant not very active during our stay and the poor service may be the reason. Food was good though perhaps overpriced. Breakfast buffet was average but definitely overpriced.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us. I am glad that you enjoyed the bed and the location of the hotel. I am very sorry that you were not pleased with the prices in the restaurant. We do offer a full American breakfast buffet which is a made to order breakfast and authentic New Orleans dishes. Please feel... More 

home
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Hilton Garden Inn Convention Center because I was attending a conference at the Convention Center. It was convenient to the conference but far from all the goings on in NOLA. Bourbon Street and the French Quarter are within walking distance although I would be cautious doing the walk back late at night. The hotel was basic-... More 

Was this review helpful? Yes 1
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent experience with us. I sincerely appreciate all of the aspects you included in your review. I am glad that you were able to experience our restaurant, the Convention Center, and Bourbon Street. We appreciate the kind words regarding our staff and service. We take great pride in our hotel and it is so nice... More 

Lousianna, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was aesthetically pleasing. Staff is great. The hotel is in an area very close to the convention center. I would not advise walking alone outside after dark. Fitness center was not as clean as I would have preferred, however, it served its purpose.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for taking the time to share your recent stay with us. Your feedback is quite essential to improving our guest experience. I am glad to hear that you enjoyed the appearance of the hotel, our staff, and convenience to the Convention Center. Thank you for the comments regarding the fitness center. I have brought your survey to the... More 

New Roads, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff, food, rooms, meetings were really nice. Location and securtiy was great. Hotel restaurant food was real good and served classic New Orleans dishes as well as other items that were unusual and tasty.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us! I am so glad that you enjoyed our great food, staff, and you felt secure during your stay. We sincerely hope that you choose to stay with us again on your next trip to New Orleans. Sincerely, Erica D. More 

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