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W New Orleans


W New Orleans
Hotel class 4 of 5
333 Poydras Street, New Orleans, LA 70130
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Traveler Reviews

65% Recommend
3.5 of 5 stars 213 reviews
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By trip type
All (213)
[ Date ] [ Rating ]
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5 of 5 stars
paulgauge 1 contribution
nyc
Jul 16, 2009 | Trip type: Family New

We just got back from the W fq and I have to write to say what a wonderful time we had.And a great deal of credit for that good time is owed to the staff of this charming hotel. We arrived on a very early flight and we were at the hotel by 10am. I asked if they could watch... more

Wow!
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5 of 5 stars
Wowvisor 1 contribution
Florida
Jul 16, 2009 | Trip type: Business New

I was so impressed with the Hotel W and all of the extra special things that this property offers to guests. Not to mention the fact that their staff otherwise known as their "Talent" goes out of their way to make your stay amazing! After all their motto is Whatever, Whenever! They certainly live up to it. I will definitely... more

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5 of 5 stars
miisho 1 contribution
New York City
Jul 12, 2009 | Trip type: Solo travel New

I've stayed at a lot of hotels in New Orleans and I must say this year's stay at the W on Poydras was excellent. The hotel location was perfect for reaching the Superdome, Convention Center and the French Quarter by foot. The hotel staff, including housekeeping were polite and attentive. I had argumentative neighbors that were "handled" quickly and quietly... more

Management response from
wneworleans, General Manager

Well Hello there, Thank you for taking the time to share your feedback about your recent experience. We were pleased to read that you enjoyed our location and how much everything you need is a step away. We are also delighted to know that our staff enhanced your overall service experience. We all look forward to welcoming you back soon....

FABOLOUS
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5 of 5 stars
ayp123 1 contribution
virginia beach
Jul 8, 2009 | Trip type: Friends getaway

W New Orleans is the best hotel to stay at. Service is unbelievable! Management is fabolous and so accomodating and what a pleasure that is when you are on a leisure trip. I would recommend staying at this hotel anytime. This is my 2nd stay here and the service has been outstanding both times. more

Management response from
wneworleans, General Manager

Well Hello There, We were delighted to hear that you had a wonderful experience at the W New Orleans. It was great to read that overall your service experience with our talent was a WOW. Please know that we appreciate and welcome your feedback. I look forward to welcoming you back to the W New Orleans and to the Crescent...

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5 of 5 stars
SeePalomaTravel 1 contribution
San Diego, CA
Jul 6, 2009 | Trip type: Business

The customer service at this hotel was phenomenal. My daughter and I had every need attended to. The beds were comfortable. The swimming pool was nothing special and the restaurants were OK, but we had a lovely room and enjoyed our stay very much. The hotel is within walking distance of the French Quarter and Canal st Streetcars. more

Management response from
wneworleans, General Manager

Well Hello There, We were delighted to hear that your daughter had a wonderful experience at the W New Orleans. It was great to read that overall your service experience with our talent was a WOW. Please know that we appreciate and welcome your feedback. I look forward to welcoming you back to the W New Orleans and to the...

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5 of 5 stars
jbmullen 1 contribution
St. Paul, MN
Jul 4, 2009 | Trip type: Business

The hotel was clean, cool and completely friendly. All the staff were extremely professional, but also made you feel welcome...whether coming in from the conference after a busy day , or just walking out in the morning. The concierge, Travis, was especially helpful with restaurant ideas and other questions we had. I'd definitely stay at this W again. more

Management response from
wneworleans, General Manager

Well Hello There, First of all, thank you for posting a review of your recent stay. We are very happy to know that you enjoyed your experience at the W New Orleans. It sounds like our whole staff and Concierge team enhanced your overall service experience. We all look forward to welcoming you back soon. Warm wishes, Angela T. General...

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5 of 5 stars
jockk407 10 contributions
Orlando, FL
Jun 27, 2009 | Trip type: Friends getaway

We were unfortunately evacuated only two days into our 5 night stay so we didn't get much time on our last visit, but it was nice to see that the hotel was still run as well as I recall. The location is just a short walk from the Quarter, so it's generally quieter than the Quarter hotels. It's right across... more

Management response from
wneworleans, General Manager

Well Hello there, Thank you for taking the time to share feedback about your recent experience. We were pleased to read that you enjoyed our location. I reviewed your comments concerning your service experience. We strive to create wonderful memories for our guest and we are extremely disappointed when we miss the mark. Please accept our apology that your experience...

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5 of 5 stars
prplhrt4234 1 contribution
Washington, DC
Jun 26, 2009 | Trip type: Business

I want to HIGHLY reccomend this hotel (for adults). The "Insider desk" has the BEST staff that I have ever had! They are always friendly, helpful and very knowledgable about the city. If you are a frequent W guest, this property has the Acura guest service feature and it is PERFECT to take you anywhere you need to go. It's... more

Management response from
wneworleans, General Manager

Well Hello There, We appreciate you taking the time to post a review of your recent stay at the W New Orleans. We are delighted to know that you enjoyed all of our outlets during your stay and that our staff enhanced your overall service experience. We all look forward to welcoming you back soon. Warm wishes, Angela T. General...

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3 of 5 stars
Mskellydoll 4 contributions
Canton, MA
Jun 19, 2009 | Trip type: Business, Solo travel

I will admit I am a W snob. I stay at a W whenever possible and I got an amazing room rate at this one in New Orleans this May. After having experiencing W hotels in Chicago and New York I was slightly dissapointed with this one. The lobby, bar and restaurant were dead-on, sexy ,chic and stylish. I held... more

Management response from
wneworleans, General Manager

Thank you for taking the time to share feedback about your recent experience. I reviewed your comments concerning your stay with us. We were very disappointed to read about the product challenges you've encountered. Please accept our apology that your experience was not representative of our typical W New Orleans guest experience. As a management team, we take all comments...

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5 of 5 stars
mozzylizzy 2 contributions
Los Angeles
Jun 19, 2009 | Trip type: Couples

This is an excellent hotel. It is in a great location-- near the French Quarter, without the hassle and noise of being IN the French Quarter-- also very close to the street cars. My husband and I stayed there for his 30th Birthday. Staff was extremely friendly and helpful. The hotel and room were in great condition. Due to a... more

Management response from
wneworleans, General Manager

Well Hello There, We were delighted to hear that you and your husband had a wonderful experience at the W New Orleans. It was great to read that overall your service experience with our talent was a WOW. This feedback will be shared with all departments. I do apologize for the Whoops in your final bill, but glad we had...

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W New Orleans Also Known As

Address: 333 Poydras Street, New Orleans, LA 70130