We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 152 New Orleans hotels

W New Orleans

4.0 of 5 Hotel   |   333 Poydras St., New Orleans, LA 70130
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added W New Orleans to your Saves list
W New Orleans
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
56%
Ranked #107 of 152 hotels in New Orleans
A recent review
3 of 5 stars reviewed 1 week ago
Leigh T Anniston, Alabama
Write a Review

1,094 people have reviewed this hotel

Traveler rating
    317
    278
    225
    155
    119
See reviews for
90
286
80
361
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

The negative reviews are true. I consider myself to be a level headed, positive person, but my level of disappointment is just too great to ignore. 1. On my first day at my conference I returned to find my room I cleaned after over 8 hours away. I called and had to leave my room again so housekeeping could come... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello H E, I'm sorry to hear about your recent experience at W New Orleans. Please accept my apology for the issues you faced while staying with us. If I can be of further assistance in any way, please do not hesitate to reach out to us further by emailing wnocservice@whotels.com and I will be happy to see what I... More

Anniston, Alabama
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here while at a conference. The hotel is in a good location so walking to many venues is very easy. The air conditioner worked great and I found the bed comfy. I did not think the hotel staff was very nice. Also the hall noise and doors slamming made it difficult to rest. I just didn't feel this... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello Leigh T, I'm sorry to hear you were somewhat disappointed in your recent stay at W New Orleans, but we appreciate you taking the time to provide us with your feedback. We are always looking for way in which we can improve our property and the guest's experiences. We hope you will return to stay with us again after... More

Loveland, Colorado
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Lousy plumbing. Lousy upkeep. Loud music pumped into the Elevators and Lobby. Seriously over priced. On the plus side: A/C works fine (as does the heat). Spacious. Curveball: The pool is labeled in Feet and in Meters but appears as if the meters are missing the decimal point (so 3 Feet is listed as 9 meters but 0.9 is correct.)... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello dowdberry, I'm sorry to hear you were disappointed in your recent stay at W New Orleans. Thank you for taking the time to provide us with your feedback as we are always looking for areas on which to improve. We hope you will return to stay with us again upon completion of our renovation later this year. All the... More

Alexandria, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

Sondrica Jones, Welcome Office Agent, Chris Palmer, Welcome Office Agent and Kevin Cheneau, Hotel Ambassador demonstrated the highest customer service competence in all phases of their jobs. Each conveyed an impression which reflects favorably upon the public relations brand of the W. I travel often in my occupation and I have for one reason or another never reserved a room... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello greg w, Thank you for choosing W New Orleans during your recent visit! I'm so happy to hear you enjoyed your stay and were pleased with your visit here. Thank you for taking the time to tell us about your stay! I will pass along your praise to our staff. We hope to see you again soon upon your... More

Kullavik
Top Contributor
58 reviews 58 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Wasn't aware of all the negative reviews but then it has improved substantially. Got a nice clean room on the 20th floor, which was more or less in line with W standard. Reception was very nice and lent out a European power connector without any hazzle. Really positive! Concierge (Travis) was really great and helped us out in finding some... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello Mikael M, Thank you for choosing W New Orleans during your recent visit to the city! So glad to hear you enjoyed your stay! Thank you for taking the time to review our property on TripAdvisor! I hope you enjoyed your visit to New Orleans and will be back soon! All the best, John Thompson More

Indianapolis
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Read all the reviews but won the hotel through Hotwire. Was really sure it would be bad. No issues at all. I travel a lot and this was just fine. Clean, comfortable beds, great people, good location, good price for New Orleans. I think the reviews were during a party time. No room should be dirty, but we had zero... More

Was this review helpful? Yes 1
wneworleans, General Manager at W New Orleans, responded to this review

Hello DougOzo, Thank you for choosing W New Orleans during your recent visit to the Big Easy! So glad to hear you enjoyed your stay with us! We hope to see you again soon upon your return visit to New Orleans! All the best, John Thompson More

Fernandina Beach FL
Top Contributor
79 reviews 79 reviews
13 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My first visit here for a business meeting and was somewhat leery after reading some of the negative reviews about the maintenance and room cleanliness issues. I was pleasantly surprised by the condition and appearance and the staff attitude was tremendous. Was greeted by Chris at the front desk and he took the time to welcome me and explain about... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello dlwinger, Thank you for choosing W New Orleans during your recent stay! I'm happy to hear you enjoyed your time with us. We greatly appreciate your feeback! Thank you for taking the time to post a review for us on TripAdvisor. We look forward to welcoming you back to W New Orleans upon your return to the Big Easy!... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I was only here for a night, but it was great. Walking distance from the convention center as well as all the great food around town. I checked in at 7pm, Ahmed if there were any upgrades and was immediately given a two room suite. Thanks again!

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello howserjg, Thank you for choosing W New Orleans during your recent visit to the Big Easy! I'm so happy to hear you enjoyed your stay. Thank you for taking the time to provide us with a review of your stay on TripAdvisor. We look forward to welcoming you back upon your return! Warm regards, John Thompson More

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The W Hotel New Orleans needs significant improvement to live up to the W brand. I have never left a negative review for a hotel before, but had a number of issues during my five-day stay, and feel that management should be made aware. Any one of these issues on its own would have been forgivable, but combined have resulted... More

Was this review helpful? Yes 2
wneworleans, General Manager at W New Orleans, responded to this review

Hello Stacey O, Thank you for taking the time to write a review of our property on TripAdvisor and provide us with the details of your stay. We really appreciate your feedback, and I apologize for the number of problems that you experienced during your stay with us last December. We take all of your comments and concerns seriously, and... More

Senior Contributor
36 reviews 36 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I booked a room here because it was was recommended by American Express Fine Hotels. The staff was incredible...so kind and helpful. Always a smile! I'm used to the European modern flair of a W hotel, however, there was nothing here to justify the price...or the "Fine Hotel " status. The room was tiny, and if this accommodation was an... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans, responded to this review

Hello Areallyniceguy, Thank you for choosing W New Orleans during your recent visit to the city! I'm so happy to hear you enjoyed your stay. Thank you for taking the time to provide us with your feedback on TripAdvisor. We hope to see you again soon! All the best, John Thompson More

Been to W New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W New Orleans

Also Known As:
w New Orleans Hotel New Orleans
w New Orleans Hotel
w Hotels New Orleans
w Hotel New Orleans
Address: 333 Poydras St., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in New Orleans
#30 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New Orleans 4*
Official Description (provided by the hotel):
Located just steps from the notorious French Quarter but in a quieter location for a peaceful night's rest, W New Orleans is close to shopping, Harrah's Casino and the Warehouse District. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Starwood, Orbitz, Travelocity, Booking.com, Tingo, BookIt.com, Priceline, Asiatravel.com Holdings, Otel, Hotels.com, Agoda and Venere so you can book your W New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage W New Orleans, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.