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Quality Inn & Suites Maison St. Charles

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1319 St. Charles Avenue, New Orleans, LA 70130
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Quality Inn & Suites Maison St. Charles
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Quality Inn & Suites Maison St. Charles
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746 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Ponchatoula, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I'm writing this as a travel agent. This hotel is gorgeous and clean!! The service and friendliness from the staff members were top notch. They helped flag down cabs (since we had never done it before!), gave wonderful opinions and recommendations for restaurants, and explained everything clearly. I was able to navigate the campus easily after their instructions. The parking... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Darien
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The place was very cute and a charming but a bit aged and run down. We had 3 rooms and 1 was really nice, 1 was ok and 1 was pretty run down. Towels seem to be an issue because there was a limited supply for us (and other guests). The staff was very friendly.

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the property condition on your recent visit. I have shared your feedback with our engineering department to ensure we handle these... More 

New Orleans
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I felt safe here. Clean rooms. Comfortable beds. Friendly helpful staff. Good places to eat close by. Trolley in front of motel. Pharmacy close by. I would feel comfortable bringing my family back to visit.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Des Moines, IA
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on vacation at the beginning of June. It was hot and muggy, but the office was a welcome place as soon as I stepped in. The front desk staff was always friendly and helpful. I really found the set up charming. The office is the front building, but then we walked through a courtyard area with a... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Houston, Texas
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is far enough from the Quarter that it is a quite and relaxing location. The streetcar stops right in front of the hotel, and you can easily hop on for a trip to the French Quarter or head the other way to go further into the Garden District. The hotel employees were nice, and I met the manager... More 

Was this review helpful? Yes 2
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff as well as William the Manager you met at check in, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are... More 

Sonoran Desert
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thank you to the staff on Maison St Charles for such a wonderful stay. Their kindness & helpfulness made for an exceptional experience. Tianna at the front desk was always welcoming & wiling to answer all my questions. Beverly & her coworker hustled to make sure the guests enjoyed a fresh & tasty breakfast every morning, all with a smile.... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Boquete, Panama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

After introducing myself the front desk employee mentioned I was given an upgrade and proceeded to hand me a map showing where my hotel room was located. This hotel is a maze if you do not know your way around. The room was located on the 2nd. floor with elevators on one side but not on the other. I had... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your internet and housekeeping services on your recent visit. I have shared your feedback with our engineering adn housekeeeping staff to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

After returning from a great day in New Orleans, we found our room never got cleaned. We changed for dinner, stopped by the front desk and asked for the room to get cleaned and fresh towels. Upon return that night, we found the room untouched. When I went to the front for towels, staff returned with 2 (though we're a... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our housekeeping team as well as our guest services agent on your recent visit. I have shared your feedback with each... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is like a redecorating complex, so when I came back from the boisterous and teeming French quarter, I felt like home. There is a courtyard and everyone can enjoy the breakfast there. We parked our car near the hotel and took the trolley. The trolley stop is just in front of the hotel. The location is convenient. The... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Coppell, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My 3 BFF's and I booked the 2 bedroom suite at this hotel for my 60th birthday celebration. No this is not the Ritz Carlton. If that's what your looking for then don't book this hotel. If, however, you are looking for a charming little hotel away from the noise and prices of Bourbon Street then this is the place... More 

Was this review helpful? Yes 2
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay during your special occasion. We... More 

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