We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn & Suites Maison St. Charles

Hotel website
Hotel deals
1319 St. Charles Avenue, New Orleans, LA 70130
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites Maison St. Charles
Professional photos View all
Browse nearby
Quality Inn & Suites Maison St. Charles
Quality Inn & Suites Maison St. Charles
Quality Inn & Suites Maison St. Charles
Add Photo Write a Review

749 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    224
    264
    135
    76
    50
See reviews for
189
230
24
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (749)
  • Mar-May only
    (228)
  • Jun-Aug only
    (210)
  • Sep-Nov only
    (166)
  • Dec-Feb only
    (145)
All months
Chicago, Illinois
1 review
1 of 5 stars Reviewed yesterday NEW

Housekeeping was terrible. Our first night the room had not been cleaned. The carpets were dirty and the bed sheets and blankets not changed from the previous customers. Housekeeping was gone for the day and there were no clean blankets for us. 3 out of the 6 nights be came back to no towels in the room. To top it... More 

Was this review helpful? Yes
Rodanthe, North Carolina
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at This hotel June 11-14,Thursday through Sunday. First of all the hotel was okay. Upon our arrival we had to wait about an hour before we could check in due to housekeeping not having a room ready, this is very unacceptable. We drove a long way to get there and for us to not be... More 

Was this review helpful? Yes 1
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a very comfortable and pretty place to stay. It had a small courtyard with a fountain. The rooms were clean and it was pretty quiet. There was a Wendy's and other specialty restaurants around within walking distance. Did not have time for the breakfast but enjoyed the stay.

Was this review helpful? Yes 2
Ponchatoula, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I'm writing this as a travel agent. This hotel is gorgeous and clean!! The service and friendliness from the staff members were top notch. They helped flag down cabs (since we had never done it before!), gave wonderful opinions and recommendations for restaurants, and explained everything clearly. I was able to navigate the campus easily after their instructions. The parking... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Darien
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The place was very cute and a charming but a bit aged and run down. We had 3 rooms and 1 was really nice, 1 was ok and 1 was pretty run down. Towels seem to be an issue because there was a limited supply for us (and other guests). The staff was very friendly.

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the property condition on your recent visit. I have shared your feedback with our engineering department to ensure we handle these... More 

New Orleans
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I felt safe here. Clean rooms. Comfortable beds. Friendly helpful staff. Good places to eat close by. Trolley in front of motel. Pharmacy close by. I would feel comfortable bringing my family back to visit.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Des Moines, IA
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on vacation at the beginning of June. It was hot and muggy, but the office was a welcome place as soon as I stepped in. The front desk staff was always friendly and helpful. I really found the set up charming. The office is the front building, but then we walked through a courtyard area with a... More 

Was this review helpful? Yes 2
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Houston, Texas
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is far enough from the Quarter that it is a quite and relaxing location. The streetcar stops right in front of the hotel, and you can easily hop on for a trip to the French Quarter or head the other way to go further into the Garden District. The hotel employees were nice, and I met the manager... More 

Was this review helpful? Yes 2
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff as well as William the Manager you met at check in, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are... More 

Sonoran Desert
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thank you to the staff on Maison St Charles for such a wonderful stay. Their kindness & helpfulness made for an exceptional experience. Tianna at the front desk was always welcoming & wiling to answer all my questions. Beverly & her coworker hustled to make sure the guests enjoyed a fresh & tasty breakfast every morning, all with a smile.... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Boquete, Panama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

After introducing myself the front desk employee mentioned I was given an upgrade and proceeded to hand me a map showing where my hotel room was located. This hotel is a maze if you do not know your way around. The room was located on the 2nd. floor with elevators on one side but not on the other. I had... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your internet and housekeeping services on your recent visit. I have shared your feedback with our engineering adn housekeeeping staff to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

264 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (246)
Viewed
View from room (8)
Viewed
Room/suite (63)
Viewed
Bathroom (37)
Viewed
Hotel & grounds (57)
Viewed
Business center/function rooms (1)
Viewed
Dining (14)
Viewed
Pool/beach area (8)
Viewed
Other (58)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay