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All 153 New Orleans hotels

Quality Inn & Suites Maison St. Charles

2.5 of 5 Hotel   |   1319 St. Charles Avenue, New Orleans, LA 70130
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68%
Ranked #94 of 153 hotels in New Orleans
A recent review
3 of 5 stars reviewed today
Jesse F Edgewater, Maryland
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611 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Edgewater, Maryland
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed today NEW

My family stayed in the spacious Mardi Gras Suite of the Maison St. Charles hotel in New Orleans. It consists of two bedrooms and two baths with a large sitting room in between. The good news: the beds were comfortable; the WIFI worked well; it is in a very good location on the St. Charles streetcar line; there was ample... More

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Rome, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We are booked here for next week in a double queen room. I am getting VERY concerned with the bad reviews it has been receiving. Seriously thinking about doing a last minute change. We are not picky people but these reviews are scaring the hell out of me. I have stayed at 2 1/2 star hotels in the back that... More

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Florida
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Don't be fooled by photos or descriptions on the website. First of all - this hotel is NOT in the garden district - it is near the garden district. It's on the outskirts of the business district - a few blocks from a "tent city" under the overpass. The hotel is a standard motor lodge of normal rooms with four... More

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Miami, Florida
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Had it been free we would not stay here again. SO DIRTY! Visible stains on carpet (see our photos), visible hair on carpet, stained sheets and towels, really, really bad moldy smell in the motel style rooms. Our shower was literally falling apart......tub was peeling so badly we had to wear our flip flops. Ceiling ligh tbulbs were either rusting... More

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Lafayette, Indiana
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

First, I would like to say that Donna at the front desk was extremely kind, helpful, and friendly. However, I fear this is not a characteristic shared by housekeeping. My room had no bath mat, no hand towels, despite my checking in after 7 PM, and, worst of all, a previous guest had left a dirty washcloth on the shower... More

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1 review
4 of 5 stars Reviewed 1 week ago

I just stayed here for 4 nights and it was amazing if you are looking for the real New Orleans make sure you stay on the old side...the showers are horrible but the rooms are a step back in time. Rm 248 king suite was the best I have never been treated so kind by staff anywhere I have stayed...security... More

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Lehigh Acres, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Having come from hospitality management, I typically never review a hotel, whether the stay was good or bad. After this stay however, I can not keep quiet. 1st "suite" we were given was in horrible disrepair (mold in shower, toilet didn't flush, no closet space, large holes or missing wood on walls and windowsills, dingy and dusty furniture and sheets/towels).... More

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Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

I’m deeply sorry to hear that you had a bad experience at The Maison St Charles. This is highly unusual at our Hotel ,The experience you received is not acceptable and that’s not what we promote. The maintenance, housekeeping and customer services issues you experience will be addressed immediately with the department heads. At Maison St Charles We strive to... More

Beaumont, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was our 4th visit to this hotel in the last 10-12 years and have always had a great experience there. The location right on the streetcar line makes it easy to get around to other parts of the city without having to drive. The front desk staff were very nice and welcoming and check in and check out was... More

Was this review helpful? Yes 1
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to review our hotel. We appreciate your feedback. I would like to apologize for your less than satisfactory stay with us. The issues you mentioned will be addressed immediately. We are in the process of updating our property and our rooms, so the next time you stay with us you should be able to... More

Birmingham, Alabama
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed our stay here. Nice clean room, friendly helpful staff for a fair price. Seems like a fairly good part of town. Streetcar access right out front is a a great perk. Highly recommend this hotel.

Was this review helpful? Yes 3
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the odd little tunnel driving entrance to the old fashioned and oh so NOLA lobby I found this place enjoyable. Our double queen room continued the theme and while I would normally find it gaudy I decided it was perfect for our stay here. The room was clean but not necessarily spotless. Some reviewers say the curtains do not... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(42)
  • Street car(18)
  • Continental breakfast(13)
  • Very clean(8)
  • Streetcar line(5)
  • Parking lot(4)
  • Really nice(4)
  • Rooms are clean(3)

Additional Information about Quality Inn & Suites Maison St. Charles

Address: 1319 St. Charles Avenue, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Maison St. Charles 2.5*
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 
Number of rooms
130

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