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Quality Inn & Suites Maison St. Charles

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1319 St. Charles Avenue, New Orleans, LA 70130
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Quality Inn & Suites Maison St. Charles
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Ranked #102 of 156 Hotels in New Orleans
A recent review
3 of 5 stars reviewed 4 days ago
Bevhlsgal Beverly Hills, Florida
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701 reviews from our community

Traveler rating
    215
    246
    126
    71
    43
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173
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (701)
  • Mar-May only
    (196)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (144)
All months
Beverly Hills, Florida
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

For the most part, this hotel answered our needs. The location was convenient, and the trolley right outside the door was a big plus. The breakfast sustained us until we could go elsewhere. My husband and I are senior citizens, so the fact that our suite was on the second floor without an elevator was a big disappointment and a... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Some of our property is over 183 years of age and the historicle buildings while having alot of charm lack elevators. Your satisfaction is important to... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Didn't think it was going to anything special but the lobby is beautiful and there is New Orleans charm everywhere. Very helpful staff and free breakfast and wifi. About 1 mile from the French district and totally walkable although there are street cars near. Really enjoyed our stay.

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

New Berlin, Wisconsin
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent a long weekend prior to St. Patrick's Day in NO. This couldn't have been in a better location. The trolley stop is literally outside the front door and it was also fairly easy to hail a cab. There is a terrific Irish bar within a few blocks walking distance and the green trolley goes directly down St. Charles Ave... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We stay for 2 nights in this hotel, I rented 2 bedrooms, the bed is very soft, the carpet is dirty, and when you walk you can hear the floor make noise. The curtains have hole on it. But the location is not bad. The train is right cross streets, Wendy's is next to it.

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed this weekend, wonderful hotel admist everything New Orleans food, culture, family fun and of course drinks. Love that I could walk to everything and get a real feel for the city. Will be placed on my list of hotels that I love. Continental Breakfast was awesome. Friendly front desk staff. Room was adjacent to pool loved it. See u... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We have a great location... More 

Stone Mountain, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here the week of Mardi Gras. The hotel is in a great location for Mardi Gras parades. I stayed in a suite that came with a king bed and a queen sofa sleeper. The suite was large and had enough room for two adults and four kids to move freely. The room is a little dated but it... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start out with the positives. The hotel location was not bad, and for me the best part was the deal they had with a gym across the street for customers to use it for free. When checking in, it seemed like this hotel would be pretty nice, but several factors changed that opinion. The rooms opened to the... More 

Was this review helpful? Yes 2
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I loved this place! It was so beautiful, amazing staff, quiet rooms, clean, comfortable beds. I have nothing but amazing things to say about this place. We stopped here just passing through but we will be returning for a longer stay!

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Memphis, Tennessee
Top Contributor
66 reviews 66 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our particular room was very nice and quiet. We were near the patio and breakfast area on the first floor. The bed was clean as well as the bathroom. Since we were doing a lot of walking in the area we filled up during breakfast. The breakfasts consisted of eggs, sausages, breads or biscuits and the usual fruits, and waffles.... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Winfield, Alabama
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took a Caribbean cruise out of New Orleans and were looking for a room near the cruise terminal. This was exactly what we were looking for. The rooms were exactly what we were expecting, not typical of other hotels I had visited in the past. The courtyard is very enjoyable and beautiful. They knew we were sailing the morning... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope you had a... More 

Hotel Review Summarization

What travelers say

  • French quarter(29)
  • Street car(10)
  • Continental breakfast(9)
  • Streetcar line(5)
  • Really nice(4)
  • Very clean(4)
Questions? Get answers from hotel staff and past guests. Ask a question

247 photos of this hotel

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Bathroom (36)
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Pool/beach area (8)
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Other (46)

Management photos: Courtesy of the property manager

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Hotel & grounds (4)
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Business center/function rooms (1)
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Room/suite (8)
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Dining (1)
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Pool/beach area (1)
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Other (2)
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