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All 153 New Orleans hotels

Quality Inn & Suites Maison St. Charles

2.5 of 5 Hotel   |   1319 St. Charles Avenue, New Orleans, LA 70130
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68%
Ranked #92 of 153 hotels in New Orleans
A recent review
5 of 5 stars reviewed 2 weeks ago
Yankeedawg Birmingham, Alabama
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613 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Lehigh Acres, Florida
1 review
1 of 5 stars Reviewed 1 week ago

Having come from hospitality management, I typically never review a hotel, whether the stay was good or bad. After this stay however, I can not keep quiet. 1st "suite" we were given was in horrible disrepair (mold in shower, toilet didn't flush, no closet space, large holes or missing wood on walls and windowsills, dingy and dusty furniture and sheets/towels).... More

Was this review helpful? Yes
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

I’m deeply sorry to hear that you had a bad experience at The Maison St Charles. This is highly unusual at our Hotel ,The experience you received is not acceptable and that’s not what we promote. The maintenance, housekeeping and customer services issues you experience will be addressed immediately with the department heads. At Maison St Charles We strive to... More

Beaumont, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

This was our 4th visit to this hotel in the last 10-12 years and have always had a great experience there. The location right on the streetcar line makes it easy to get around to other parts of the city without having to drive. The front desk staff were very nice and welcoming and check in and check out was... More

Was this review helpful? Yes
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to review our hotel. We appreciate your feedback. I would like to apologize for your less than satisfactory stay with us. The issues you mentioned will be addressed immediately. We are in the process of updating our property and our rooms, so the next time you stay with us you should be able to... More

Birmingham, Alabama
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay here. Nice clean room, friendly helpful staff for a fair price. Seems like a fairly good part of town. Streetcar access right out front is a a great perk. Highly recommend this hotel.

Was this review helpful? Yes 3
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the odd little tunnel driving entrance to the old fashioned and oh so NOLA lobby I found this place enjoyable. Our double queen room continued the theme and while I would normally find it gaudy I decided it was perfect for our stay here. The room was clean but not necessarily spotless. Some reviewers say the curtains do not... More

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Texas
Top Contributor
50 reviews 50 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had overlooked this hotel until my last trip to the Big Easy. Will not overlook again. It is a great little property with rooms built around a courtyard setting. Even though property is "courtyard like", it is well lit and the security is good. It faces St. Charles and is a few steps from the trolley stop and Delmonico's. Short... More

Was this review helpful? Yes 2
Wilmington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

When we checked into our room it had a strong damp moisture smell. Our room was outside of the ice machine and we saw a pool of water from the ice machine to the entrance of our room. We went to the front desk and complained so they told us to go get our bags and they would give us... More

Was this review helpful? Yes 1
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to review our hotel. We value your feedback. I would like to apologize for your less than satisfactory stay with us. The Maintenance, Housekeeping and Customer services issues you experience will be addressed immediately with the department heads. At Maison St Charles We strive to provide clean, comfortable rooms and we really apologize for... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very quaint. Liked the atmosphere. Staff was more than eager to help out. So friendly. The stay really added to our two day getaway. I would definitely recommend the hotel and would have no problem staying there again.

Was this review helpful? Yes 2
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you so much for taking the time to review our hotel. We love to hear feedback from our guests! Our team strives to make sure each guest has good customer services an enjoyable time while staying at our hotel Thank you again, for your review, and we will look forward to welcoming you back on your next trip to... More

COSTA RICA
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The only good thing about this hotel was the breakfast and the close proximity to the WWII museum and Voodoo BBQ restaurant. I had a long list of things wrong with the room but I've wasted enough time and money on this place.

Was this review helpful? Yes
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to review our hotel. I would like to apologize for your less than satisfactory stay with us. We strive to provide clean, comfortable rooms and I’m very sorry you had issue with your room during your stay with us. I would like to discuss the problems you experience in your room so I can... More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The St. Charles hotel is a wonderful place to stay. We stayed in the Mardi Gras suite. The only bad thing was the noise from the street car at night. Everything else was amazing. It has a beautiful balcony, amazing food at the complimentary breakfast, and it was right by the street car stop. I had a great time in... More

Was this review helpful? Yes 1
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

We appreciate you taking the time to tell other guest about our wonderful hotel. We are glad that you enjoyed staying at our hotel. We are pleased to know that our hotel is in a great location for you to enjoy our beautiful city! Once again thank you for choosing to stay at the Maison St Charles Hotel. More

Lewisburg, Tennessee
Contributor
19 reviews 19 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Even though our stay was very short, it was enough to know that it is a place I would really enjoy going back to. Our room was beautiful, clean, and comfortable and outside was the most beautiful courtyard that I wished we would have had time to enjoy! We were checked in and out by Ptiffa, who was so friendly... More

Was this review helpful? Yes 2
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for your review. I was happy to hear that our front desk agent Tiffany were helpful and that you had a great time with us. Also very excited that you will be back. Thank you again for your feedback. More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(42)
  • Street car(18)
  • Continental breakfast(13)
  • Very clean(8)
  • Streetcar line(5)
  • Parking lot(4)
  • Really nice(4)
  • Rooms are clean(3)

Additional Information about Quality Inn & Suites Maison St. Charles

Address: 1319 St. Charles Avenue, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Maison St. Charles 2.5*
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

204 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 
Number of rooms
130

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