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All 154 New Orleans hotels

Quality Inn & Suites Maison St. Charles

2.5 of 5 Hotel   |   1319 St. Charles Avenue, New Orleans, LA 70130
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Ranked #96 of 154 Hotels in New Orleans
A recent review
3 of 5 stars reviewed 4 days ago
ShelleyAWolfe
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659 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

The room we stayed in could have been broken into just by breathing on the door. The shower tile was almost falling off the wall. Dirty carpet. The most positive part of staying there isthat you can catch the trolley from right across the street.

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San Francisco, California
2 reviews
2 of 5 stars Reviewed 1 week ago

We got what we paid for: the room was VERY cheap ($200 less than what our friends paid for other hotels nearby) but it shows: floors clearly have not been vacuumed properly in quite some time (edging of carpet GREY with lint and dust and behind and around the nightstands and bed were covered with dust and what looked like... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for our honeymoon in September. We could not have asked for a better stay for the money. Pool is great, staff is amazingly friendly (thanks to Tiffany at the front desk for always being accommodating and personable!) and the grounds are beautiful. So many people in reviews have qualms about how safe the area is. If you... More

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights for our honeymoon. We got a really great deal from Book It and decided to stay. Not the best choice for a honeymoon.... Pros: -Decent location for public transportation (not safety) -Breakfast is alright -Price is pretty good if you get a deal -Staff was friendly and helpful Cons: -Rooms need a serious deep... More

Was this review helpful? Yes 4
Philadelphia, PA
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrived at this hotel asking them if they would honor a coupon for this hotel from a advertised travel brochure. This was on a Sunday night. When I finally got the receptionist to come to the front desk (I think she was watching TV, or on her smartphone), she simply said no, she would not honor the coupon. She did... More

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania, United States
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My family and I stayed at the Maison St. Charles over the weekend of 10/25/14 and were disappointed by the lack of upkeep of the rooms and the generally unfriendly service. I called ahead before we arrived to make sure that our two rooms would be next to each other -- we were getting in somewhat late. The person who... More

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel could be 5 stars--the location and rates are excellent. The outside areas were beautiful. The room, however, needed a thorough cleaning. We stayed 10/21/2014-10/25/2014. One night I spilt some water on the carpet and used a hand towel to "sop" it up. The towel turned almost black. The tile in the bathroom areas were also very dirty. The... More

Was this review helpful? Yes 2
Vermilion, Ohio
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love the historical look of this hotel it has the true New Orleans ambiance!! It's so convenient to get on the street car and there are great places the eat with in walking distance. Love the courtyard set ups and the purple rooms!! :) staff was courteous and friendly as usual. I have stayed here many times and will... More

Was this review helpful? Yes 2
Saint Louis, Missouri
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We all read reviews to get a feel of how others view a hotel and then make our own decisions - so glad I followed my first mind and booked 2 nights before our cruise. We were not disappointed. The front isn't fancy and you could easily pass it by - the photos are spot on. Lobby is clean &... More

Was this review helpful? Yes 3
New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 14, 2014

If I could have given this 3.5 I would have. We stayed here this past weekend. For convenience, it was very good, as the streetcar stop was just outside the door. Our room was fine, it was recently renovated and clean and spacious enough for 3. Staff was nice and accommodating. We did not care for the breakfast choices, and... More

Was this review helpful? Yes 2
Bret C, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to review our hotel. We value your feedback. I would like to apologize for your less than satisfactory stay with us. The Housekeeping issues you experience will be addressed immediately with the department heads. At Maison St. Charles We strive to provide clean, comfortable rooms and grounds we really apologize for the inconvenience. Again,... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(37)
  • Street car(16)
  • Continental breakfast(12)
  • Very clean(7)
  • Streetcar line(5)
  • Really nice(4)
  • Rooms are clean(3)

Additional Information about Quality Inn & Suites Maison St. Charles

Address: 1319 St. Charles Avenue, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Maison St. Charles 2.5*
Number of rooms: 130
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

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