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Quality Inn & Suites Maison St. Charles

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1319 St. Charles Avenue, New Orleans, LA 70130
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1 room 1 guest
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Quality Inn & Suites Maison St. Charles
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780 Reviews from our TripAdvisor Community

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Traveler rating
    230
    273
    144
    82
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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    (780)
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    (228)
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    (145)
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Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

We wanted to take our boys to New Orleans to experience the area, but didn't want to stay downtown. This was reasonable and had quite the character, each suite was different. If we ever make the trip to New Orleans again will definitely stay there again.

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We appreciate you taking the time to offer your thoughts on your recent trip. We are glade you were able to enjoy everything we have to offer. We look forward to seeing you again on your next visit to our wonderful city. Thank You Again! More 

Alexandria, Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Located on streetcar line 2 blocks off expressway. Stop right outside. We walked back from Superdome but took streetcar to Poydras to go to game. Breakfast was served in a restored 19th century building with authentic brick archways, slate tile floors and French Quarter style patios on either side. Usual fare but included self-made waffles, no bacon or sausage but... More 

Was this review helpful? Yes 4
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We appreciate you taking the time to offer your thoughts on your recent trip. We are glade that the location and the amenities around were perfect for you. We look forward to seeing you again on your next visit to our wonderful city. Thank You Again! More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

Upon arrival we learned that we did not get the suites as paid for. The AC didn't work properly nor did the refrigerator. We were under a boil water alert and the staff was rude when we asked for bottled water. In fact we learned about the alert from our cab driver. The manager finally sent out notices to guests.... More 

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We really appreciate you taking the time to offer your thoughts. We are very sorry you did not have a pleasant stay. We will work with the Maintenance Department and the Front Desk Agents to resolve these issues. We hope you’ll give us another chance to show you what we have to offer. Thank You Again! More 

Travelers are raving about these New Orleans hotels

London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If I can give you one morsel of advise, it would be 'make this your base for seeing New Orleans'! There is more to do and see than the 'French Quarter' and the Maison is central for all! It's also a totally relaxing place to return to at the end of the day. Sit with a glass of wine or... More 

Was this review helpful? Yes 2
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We are very appreciative of you taking time to offer your positive feedback to us. We are very glade that you were able to enjoy everything we have to offer. We look forward to seeing you for year 24. Safe travels to you and see you soon! Thank You Again! More 

Katy, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Brought my family here because of the location for the parade route. The parades roll right in front of the hotel. Breakfast buffet was hot and great. Staff was nice. Parking lot was small and crossing the street, but kind of shady. Make sure to not leave valuables in your car. Room was not so clean. The small refrigerator still... More 

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We appreciate you taking the time to offer your thoughts. We are glade you were able to enjoy what we have to offer. We will share your positive feedback with the Breakfast Attendants, as well as, the other staff that made your stay favorable. We will also work with the Housekeeping Department to resolve these issues with the... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I was sent to this hotel because minds was sold out and when I got there I was very upset because I thought it wasn't what I payed for. Well when I did check in the front desk staff was nice expect for the lobby looks very old that's why I judged it. When I do make it to my... More 

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We appreciate you taking the time to offer your thoughts. We are glade you were able to enjoy what we have to offer. We look forward to seeing you again on your next trip to our Historical City. Thank You Again! More 

Knoxville, Tennessee
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is good to the street car and the French Quarter. However, the St. Charles street car was actually down for maintenance, so we had to use Uber which was fine. We ended up with a super cool driver. The room was near looking but it wasn't clean at all. There was people's hair in the sheets and there... More 

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We really appreciate you taking the time to offer your thoughts. We are very sorry we missed those details with the room inspections. We will work with the Housekeeping Department to resolve these issues. We hope you’ll give us another chance to demonstrate what we have to offer. Thank You Again! More 

Turku, Finland
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel because of the reviews, average price and location. After driving the whole day we got there a little after midnight and we were immediately welcomed by a roach on the stairway and another in our room. We noticed the carpet in the room was not vacuumed and the bathroom was not that clean. Fortunately the beds... More 

Was this review helpful? Yes 1
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We really appreciate you taking the time to offer your thoughts. We are glad to know that you were able to rest comfortable in our beds. We will also work with the Housekeeping Department and the Grounds men to resolve the pool issue and the missed inspections to the room. We hope that you’ll give us another chance... More 

Dallas, Texas
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We purchased a voucher for a suite From Travel Zoo and based on the price and the other reviews we weren't expecting the Ritz. But it was close to where we wanted to be and had ample parking. Turned out that we should have skipped it all together. Despite calling ahead of time we were initially told that our room... More 

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We really appreciate you taking the time to offer your thoughts to us. We are very sorry you were not able to enjoy your visit. We will work with the Housekeeping Department to get these issues resolved. We hope you’ll give us another chance to demonstrate what we have to offer, as well as, the new renovations made... More 

Oatmeal, Texas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So I booked my families two night stay here because of the amazing deal we were given. Pulled up and the greet we received made you feel at home. We got a room that seemed not right to what we had booked. No problem! They fixed us right up without a blink of an eye. Rooms are clean and feel... More 

Was this review helpful? Yes
Bret C, Front Office Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank You! We really appreciate you taking the time to offer your thoughts to us. We are glade you were able to enjoy your visit. We look forward to seeing you again on your next trip to our wonderful city. Thank You Again! More 

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