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Quality Inn & Suites Maison St. Charles

2.5 of 5
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1319 St. Charles Avenue, New Orleans, LA 70130
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Quality Inn & Suites Maison St. Charles
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Ranked #107 of 155 Hotels in New Orleans
A recent review
4 of 5 stars reviewed 5 days ago
Hope W Walker, Louisiana
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735 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Villa Rica, Georgia
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Upon check in I hear cell phone ringing (from behind the desk), which apparently HAS to be answered. I'm guessing that the desk clerk had asthma because everytime i request information or even change there was an AUDIBLE sigh. We werent greeted upon entry, and were treated as if we were a 'bother' while being checked in. Last visit at... More 

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maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Birmingham, Alabama
1 review
1 of 5 stars Reviewed 4 days ago NEW

I had never been to NOLA before and had come to town for a wedding. This hotel ruined our trip. We had booked a 2 bedroom suite many months ago, to stay for 3 nights. Upon check-in things immediately went wrong. The room had a terrible moldy odor and appeared to be in serious need of updating. There were crumbs... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding guest room on your recent visit. I have shared your feedback with our engineering and housekeeping department to ensure we handle... More 

Travelers are raving about these New Orleans hotels

Walker, Louisiana
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here two nights. I checked in on Friday night with no problems, and stayed until Sunday morning. There are restaurants within walking distance. The parking was convenient - I didn't have to wait for a valet to fetch my car. I could go get my car when I wanted. The lot was within close walking distance. Parking was... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Senior Contributor
32 reviews 32 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed for several nights at the Quality Inn Maison St Charles - it was the hotel recommended for my friend's wedding. Checking in, Hope was extremely helpful - upgrading us to a suite. She showed us our nightly charged and they were $50+ over the confirmed rate. She adjusted the rate to show what we had originally been quoted.... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Raleigh, North Carolina
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel was nice enough, although we felt like the pictures were a bit misleading. The entrance and lobby have a lot of character but the rooms are all in a separate building that is just like any standard chain hotel. The front desk and staff were very helpful and the room was nice enough. There is a streetcar stop... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Mobile, Alabama
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wasn't sure what to expect but what a nice surprise. We upgraded to the suite which was spacious and extremely clean. It is older so shows some minor wear and tear but very nice overall. Staff was friendly and helpful. Location was great. Quiet but right at the trolley stop so easy to get to the French Quarter. Definitely will... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Glad you had a great time and thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed... More 

Welland
1 review
5 of 5 stars Reviewed 1 week ago

My friend and I visited New Orleans Sunday May 3rd to Friday May 8th 2015. Our stay at this hotel was awesome. The front desk was very accommodating. At first we had no fridge in our room, that was corrected, then we asked about being closer to the pool and they were going to move us there, but I didn't... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my entire staff including the concierge and front office, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed... More 

Tanner, Alabama
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stayed there twice, once when it snowed twice in Jan 2014 and once in June 2014. Both times I stayed in a king suite with a separate 'sitting room'. The hotel did not claim that there were two rooms either time. The first time, we had a really nice room on the bottom floor, but the second time (I... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Maison St. Charles. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room expectations adn the hot water on your recent visit. I have shared your feedback with front office and engineering... More 

Orlando, Florida
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is now our "go-to" in New Orleans. The location is the best: the St. Charles line literally stops in front of the hotel, a 10 minute walk from Bourban St., and lots of great neighborhood bars and restraunts if you want something more low key. The morning breakfast is a good start to the day and adds to... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. I am also glad to... More 

Washington DC, District of Columbia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We needed a basic hotel in close driving distance to Tulane University. The Quality Inn Maison St. Charles suited our purpose just fine. Pros: Very nice staff, clean, reasonably priced for New Orleans, short drive to Tulane, on-site parking. Cons: motel style accommodations, room could use updating, very busy at check-in.

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

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