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Quality Inn & Suites Maison St. Charles

2.5 of 5
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1319 St. Charles Avenue, New Orleans, LA 70130
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Quality Inn & Suites Maison St. Charles
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Ranked #104 of 155 Hotels in New Orleans
A recent review
3 of 5 stars reviewed 1 week ago
Gabriel_Winter Washington DC, District of Columbia
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712 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tampa, FL
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Our room was in desperate need of upgrading. We were in town during Jazz Fest which made the room a ridiculous price (almost $300 with tax) - and would not normally even pay $100 for a room in this condition. We stayed in a king suite - the furniture had stains (we turned the cushions over), wallpaper was peeling, two... More 

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Washington DC, District of Columbia
Top Contributor
64 reviews 64 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a Quality Inn, not a "Maison" whatever the branding. It advertises high speed internet. You get just passable just usable wireless. It provides soap and towels and shampoo, but the quantities and quality are also just acceptable, and there are days they "run out." There's a daily breakfast, of prefab but real flattened eggs, suitable for a sandwich,... More 

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maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Olathe, Kansas
Top Contributor
95 reviews 95 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed three days before a cruise and was very pleased with hotel. The trolley stopped right in front, so it was easy to get anywhere. there are fast food restaurants next door and set down restaurants down the block. This is a older hotel but nicely maintained.

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maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words about our hotel and our staff. We take pride in our historic hotel and the services we provide and we are so glad you enjoyed... More 

Ashland, Kentucky
1 review
4 of 5 stars Reviewed 1 week ago

this is a beautiful hotel in a great location. We enjoyed a king suite, the front desk staff was very helpful, especially Miss Joy! The rest of the staff were great. We stayed five days and had a great time.

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. I will make sure that I pass on your kind workds to Ms. Joy as well. We take pride in our hotel and the services... More 

monroe
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent two nights in a King suite. It is a historical building, so some things have to be overlooked, but I don't believe they could be in trouble for putting electrical covers over their switches rather than a hole in the wall and a vent in the bathroom rather than looking up into two bulbs and dust in the ceiling.... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Atlanta, Georgia, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for 3 days. The courtyards are very pretty. The front desk manager is great! That is all the positive I have to say. The front desk evening clerk is rude and unhelpful! The hotel management is worthless. The first room we got was on 2nd floor altho my husband is handicapped and we had requested a 1st... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Houston, Texas
1 review
3 of 5 stars Reviewed 1 week ago

Rooms were nicer than I expected for the price. I stayed here for 4 days and three nights and had the opportunity to interact with the front desk clerks, doorman, maid, and dining room attendant, and one manager. They all seemed to be doing the bare minimum. There was a problem with my reservation and instead of fixing it right... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed here for a week and while the hotel has it's faults, I was overall happy with my stay. Breakfast is available and was a great start to the day. Lots of options and a good way to save some money when in the city for awhile. Lots of space to sit and most days we sat outside in... More 

Was this review helpful? Yes 1
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Houston, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel earlier this week. I was happy to book it through a Travelzoo deal - the hotel was positioned as a boutique hotel in a good location with overall fine reviews. The hotel turned out to be not old and charming but old, filthy and neglected. The suite room (we are a family of 4) was... More 

Was this review helpful? Yes
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Greenwood, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is close to the French Quarter. It is beautiful architecture, super quiet, lots of greenery to be calming, a great pool, a night guard walking rounds for security, a number of convenient and pretty places to sit, elevators for convenience. The breakfast is wonderful: all the regular muffins and waffles; plus fruit; and most important, plenty of proteins... More 

Was this review helpful? Yes 2
maison13, Guest Relations Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words about our property and location. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.... More 

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