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Maison St. Charles Inn and Suites


Hotel class 2.5 of 5
1319 St. Charles Avenue, New Orleans, LA 70130
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Reviews you can trust

88% Recommend
4.0 of 5 stars 106 reviews
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By trip type
All (106)
[ Date ] [ Rating ]
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3 of 5 stars
bltmiami   1 contribution
bltmiami
Nov 13, 2009 | Trip type: Family

We were given the King Charles Suite, what an overstatement. The room was specious but tired looking. There was an odd assortment of furniture, antiques with a big modern office desk thrown in. The bathroom was ill lit which was a good thing because it was dirty and and falling apart. Stained tub and caulking falling out. The dust behind... more

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2 of 5 stars
DLFColumbusOhio   12 contributions
columbus ohio
Nov 11, 2009 | Trip type: Friends getaway

New Orleans is one of our all time favorite cities and were looking forward to seeing it again. We had not stayed in this area of New Orleans before so were excited to to be so close to the garden district. Considering the location and age of this hotel I expected it to be old and maybe a little run... more

Management response from
John Sweetland, General Manager

Hello. I am very impressed with the detail and thought you put into your review of our hotel. Thank you for that. I am going to address the check-in front desk issue you had today. The little friend is a constent battle, that for the most part, we are winning and focus a lot of effort pest control and cleanliness....

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5 of 5 stars
tiedwithasmile   1 contribution
Boston, Massachusetts
Nov 3, 2009 | Trip type: Friends getaway

This was my second time in New Orleans and my sister's first (it was her birthday present). The location of the hotel was great, about half way between everything we wanted to see - Garden District, Zoo, French Quarter, Riverwalk - and right on the streetcar line. The room was great, and even without a dresser we were able to... more

Management response from
John Sweetland, General Manager

Thank you so much for your comments and I hope your sister's birthday was a blast. We look forward to your 3rd trip to the big easy!

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3 of 5 stars
Elton74   2 contributions
Baltimore, Maryland
Nov 2, 2009 | Trip type: Couples

I expected this place to be quaint, but once we walked into our room (more like closet) all I saw was crap. Nice flat screen on the wall, but nowhere to put our clothes, luggage, etc. No writing desk. There was no cold water from the tap, so I purchased a case of bottled water. The tub was chipping and... more

Management response from
John Sweetland, General Manager

Thank you for posting a comment regarding your stay with us. We have 8 of those rooms. Please, next time you come to town ask for a standard room and you are more than welcome to call or email me to ensure that you have something other than our single queen. I am going to have my maintenance manager check...

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4 of 5 stars
billWingdaleNy   2 contributions
wingdale ny
Oct 21, 2009 | Trip type: Friends getaway

greeted us and could not have been nicer.Tony who runs security, concierge duties and general overseer was spot on from restaurant recommendations to helping us with tickets, i travel for a living and still can appreciate when someone knows how to treat his guests.i must say this transferred to the whole staff as everyone was great.thanks again. more

Management response from
John Sweetland, General Manager

Thank you for your comments. I will let Tony read your review. We look forward to your return!

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2 of 5 stars
Hoss30   18 contributions
Michigan
Oct 21, 2009 | Trip type: Couples

This Hotel had a Great Location to be in New Orleans, a Trolley ride to all the prime spots. I booked my room from Oct 16-18 for a weekend getaway with the wife, upon arrival I couldn’t believe how small my room was. This room was the size of my guest bathroom at home. I tried to upgrade my room... more

Management response from
John Sweetland, General Manager

Thank you for your feed back. We have 8 of those smaller rooms and I am sorry, it was a completely full house over the weekend. Next time you are coming into town, call me or email me and I will ensure that you are not in one of the smaller rooms. Also, the computer in the lobby had been...

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4 of 5 stars
greenjellybean   1 contribution
Tennessee
Oct 18, 2009 | Trip type: Family

We enjoyed our stay here. It certainly is not the Ritz, but it was clean and comfortable. The beds and pillows were comfortable, linens clean. Parking on premises is $17/day, but that is less than most public parking lots and even with the additional $17 this was still the best value hotel wise. Staff was very friendly and helpful. Nearby... more

Management response from
John Sweetland, General Manager

Thank you for your comment. I always appreciate the time it takes to write a review. Weather good or bad, I always want to hear what our guests think. Once again, thanks for choosing us and we hope you return soon. John Sweetland

Great Choice
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4 of 5 stars
msim42   3 contributions
Louisiana, USA
Oct 7, 2009 | Trip type: Family

Excellent hotel. Parking is "through" and to the back of the hotel. That through us for a loop, but I would definitely go back. It is an older, historic facility, but everything was kept up well. Service was great, room temperature was fine. The complimentary breakfast had an excellent choice of hot and cold items. The location is perfect. Several... more

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5 of 5 stars
BETSRN   1 contribution
Clearwater, FLorida
Aug 1, 2009 | Trip type: Family
1/1 found this review helpful

The Maison St. Charles exceeded all my expectations. It is a lovely, eclectic (all gated) hotel with a street car stop right at the front door. It is within the Garden District where one can hop on the street car and ride all the way up St. Charles Street and look at all the beautiful homes and mansions along the... more

Management response from
John Sweetland, General Manager

It sounds like you have a very enjoyable visit in New Orleans. Thank you for choosing us for your lodging needs and we hope to see you again on all of your future trips to the big easy.

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5 of 5 stars
TravelinFamilyof7   1 contribution
SE Pennsylvania
Jul 31, 2009 | Trip type: Family

Maison St. Charles was a great stay for our family of seven, age 8 to 16. Access to the French Quarter and the Garden District was a cinch, with the Trolley stopping just out the front door. The hotel experience was life imitating art- we felt like we were at Port Orleans in Disney, only we were in the real... more

Management response from
John Sweetland, general manager

Thank you for your comments. I love the Disney comparison. We look forward to your return to New Orleans.

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Maison St. Charles Inn and Suites Also Known As

  • Quality Inn New Orleans
  • Maison St Charles Hotel
Address: 1319 St. Charles Avenue, New Orleans, LA 70130
New Orleans Hotels Maison St. Charles Inn and Suites
4.0/5.0
106