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W New Orleans - French Quarter

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316 Chartres St, New Orleans, LA 70130
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W New Orleans - French Quarter
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567 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for W New Orleans - French Quarter
See the most recent reviews
1 review
4 of 5 stars Reviewed July 10, 2014

I would not consider this property at the top tier of W properties, but I had a very pleasant stay. I loved the patio area which offered a good cool out spot for drinks and eats. I must shout out Malik and Mark at the Valet Desk who both went above and beyond the call of duty to take care... More 

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Camille J, Thank you for choosing W French Quarter during your recent trip to New Orleans for Essence Festival! I hope you enjoyed the weekend and your visit to the Big Easy! Thank you for taking the time to provide us with your feedback on your recent stay and for your compliments of our valet guys, Malik and Mark.... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2014 via mobile

Great location in French Quarter. Only a few blocks from Sheraton conference hotel but near the best restaurants and bars of French Quarter, Preservation Hall and waterfront. Edgy, comfortable and spacious rooms. The facilities are good with a small gym and fantastic pool which is great on a hot night. The lights in the pool change colour and it's location... More 

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Simon B, Thank you for choosing W French Quarter during your recent visit to the Big Easy! I hope you enjoyed your visit, as well as your stay with us. I'm glad you got a chance to indulge in our fantastic restaurant SoBou! It's great! We hope to see you again soon whether on business or pleasure and look... More 

Oakland, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 10, 2014

The hotel, while boasting gorgeous design, didn't quite deliver in the guestrooms which felt cramped, gaudy, and stale. The walls were also entirely too thin, and our room shook with every closed door. When we inquired about a room change, we were deftly dissuaded, though if they'd offered an upgrade at cost, we likely would have taken it. On that... More 

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello jakeyac510, I'm sorry to hear you were disappointed in your recent stay at W French Quarter. Thank you for taking the time to provide us with your feedback, as we take these reviews from our guests very seriously. Please accept my apology on behalf of our staff members for the quality of service you received while staying with us.... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 8, 2014

When I arrived, I received my favorite drink delivered to my room as a welcome amenity. Malik was amazing at the Valet desk! Taxis were difficult to get because we were in the french quarter and due to the Essence festival, the streets were closed off. Malik went above and beyond to secure our transportation, was very knowledgeable of the... More 

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello JuliaB1969, Thank you for taking the time to provide us with feedback on your recent stay at W French Quarter during Essence 2014! I hope you had a great time in the city and enjoyed your stay with us. I will be sure to pass along your compliments to Malik, and I'm sure he will be so pleased to... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed July 7, 2014

I was very fortunate to have the finest help from Quentin as my Valet server for the 2 nights of my stay. His customer service was off the charts and he was so down to earth and made me feel welcomed.

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Chicataylor, Thank you for paying us a visit at W French Quarter during your recent visit to New Orleans! We appreciate you taking the time to share you feedback and praises for Quentin with us on TripAdvisor. I will be sure to let him know of the kind compliments you paid him. We hope you will return and stay... More 

Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

I recently stayed at the W New Orleans - French Quarter. Prior to checking in, I'd been contacted by the W Insider, Elijah, with an email inquiring as to my interests....When I had time, I actually called the hotel, let him know that we would be checking in late Sunday night, relayed my interests...sort of skeptical as to what attention... More 

Was this review helpful? Yes 1
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Barbara d, I'm so happy to hear about your recent stay with us at W French Quarter! Thank you for taking the time to share your experience with us on TripAdvisor and pay such high compliments to our staff members. I will make sure to pass along your praises to each of them individually. I hope you had a... More 

Madison
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 6, 2014

Room 511 has bedbugs! My friend and I left our families for what we thought would be a nice get away. We were eaten alive by bedbugs only to have management lie to us and tells the room had been inspected. The copy of the inspection report didn't even have the room details correct!!!! Be aware that if you stay... More 

Was this review helpful? Yes 8
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Saradismuke – Please accept my sincere apologies as I understand your frustration. I want you to know that we take these reports very seriously and have a standard, corporate protocol that we follow to have any room in question thoroughly inspected by professionals and take appropriate action depending on the outcome of the inspection. We have taken extra precaution... More 

Mississippi
Level Contributor
162 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed July 4, 2014

My wife and I went into the city for a romantic evening, so we decided to try the W (this one in the Quarter). The hotel's reception of us was a friendly one. We were up to our room in no time. The room quality and vibe reminded me very much of the Saint on Canal (a high compliment). The... More 

Was this review helpful? Yes 1
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Lawrence H, Thank you so much for your excellent feedback on your recent stay at W French Quarter! I'm so pleased to hear how much you and your wife enjoyed your time with us. It sounds like you both had a great visit. We love hearing from our guests and your praises are extremely appreciated. We look forward to... More 

Dayton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 4, 2014

Although this hotel was supposed to be a must stay while in New Orleans...It was a huge disapointment. It was dirty; the room was very cramped; the bed was saggy and uncomfortable; there were bugs in the room; (seriously) The basket of snacks had only half of what was listed on the price card. I had to make certain they... More 

Was this review helpful? Yes 4
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Janet H, I'm sorry to hear you were disappointed in your recent stay at W French Quarter. Thank you for taking the time to bring these issues to my attention. I will see that the necessary improvements are made right away. We value our guests' feedback very much and appreciate you taking the time to post a review for... More 

Chicago, Illinois
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

Can't-beat location to be sure. And everyone, from front desk to housekeeping was personable and enthusiastic about delivering great service. The hotel does the best with what it has, but what it has is an old dark building; this means very little natural light in the rooms, older infrastructure, and small spaces.

Was this review helpful? Yes 1
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Matthew B, Thank you for choosing W French Quarter during your recent visit to New Orleans. I'm happy to hear you enjoyed your stay! Thank you for taking the time to provide us with your feedback. We love hearing from our guests, and hope you will return to stay with us again upon your return visit to the Big... More 

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