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W New Orleans - French Quarter

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316 Chartres St, New Orleans, LA 70130
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1 room 1 guest
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W New Orleans - French Quarter
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Georgetown, Texas
Level Contributor
212 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here during a recent business trip to NOLA. I was unaware that this property had been around as long as it has. Following a recent renovation, it's quite nice. Modern, comfortable and what one would expect from a W. Great service at the front desk and the bar. Will certainly stay here again during my next visit to NOLA.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

It was my first time visiting the beautiful city of New Orleans. I am an employee of the Starwood brand as well, so my expectations were high from the very start. Glad to say this comfortable hotel met my expectations and even more! Stacy, the front desk manager, went out of her way to assure I was enjoying my stay.... More 

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Carlsbad, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The W NOLA is really a very charming, adorable hotel in a perfect location. It is right in the middle of it all and you can walk to everything with ease. The front desk, bar and Sobu are romantically decorated and very well done. But the room lacked in many ways. We were disappointed when we walk in. The windows... More 

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whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Elizabeth P, Thank you for choosing the W New Orleans- French Quarter for your recent trip to the city. I am pleased to read that overall you enjoyed our facilities, namely Sobou, staff, and location. Thank you for taking the time to provide your thoughts regarding your room as this feedback is vital for future improvements to the property.... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

This past weekend on August 16, 2015, I chose to stay at the W French Quarter and my stay was awesome! I have always loved W hotel in the French Quarter. I also had the privilege to stay there during my honeymoon back in 2010 and the stay was wonderful. The staff this past Sunday from checking in to checking... More 

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whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Serita, Thank you so much for the glowing review of W New Orleans-French Quarter. We appreciate your business and you taking the time to share your feedback with other travelers. I'm pleased to hear that the hotel was perfect for your needs and really made your trip even better! We hope to see you again soon! Warm regards, James... More 

Dallas, TX
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night in August 2015. We had our one-year-old son with us and needed some extra room, so we booked a suite. It was right next to the pool, so we were a little concerned about pool noise, but we barely heard any! Our room had a jacuzzi in a little private courtyard off the back of the... More 

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whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello glamtart, Thank you for choosing W French Quarter and for sharing your thoughts about our hotel. I'm glad to hear that you enjoyed your experience and hope to see you back again soon! Warm regards, James Wroblewski More 

Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently had the pleasure of staying at the W French Quarter on August 8th through August 11th for my birthday. I have to say that our stay was hands down one of the best hotel experiences that we have ever had. The secret sauce was not the location, the trendy courtyard, or the cucumber water, but... More 

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whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello gemanuels, Thank you for choosing the W New Orleans- French Quarter to celebrate your special occasion. I am thrilled to hear you made such great connections with our staff and I will congratulate those you directly mentioned. We greatly appreciate you taking the time to provide such a wonderful review on TripAdvisor about our facilities, staff, and location. We... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is in great location and has good service with nice staff but not 5 star. Pictures on the website are misleading- pool is bath tub! They have cut costs by cutting amenities in room - no ear buds and cotton swabs etc and none sent when we asked. We also had several towels that were torn and our room... More 

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whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Rula A, We appreciate the feedback that you provided about your recent stay with us. I'm sorry to hear that you didn't enjoy your experience more and apologize that no one got back to you to resolve your issues while you were here. If there's anything that we can do to make this right and turn your opinion around,... More 

New York City, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at other W Hotels and normally fine. In New Orleans, I happened to have a need for a business centre which they didn't have. Other than that, it was a brilliant stay. The room was spacious although there wasn't much space in the vanity area. The breakfast was superb.

Was this review helpful? Yes 2
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Camila120428, Thank you for choosing the W New Orleans- French Quarter and for providing us with your feedback. I am pleased to hear that overall you enjoyed your stay and our fablulous restaurant, Sobou. I regret that we did not meet your needs as far as a business center is concerned but in the future we have guest use... More 

Level Contributor
259 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just checked in this evening… Very impressed with this hotel. The staff is wonderful… From the valet to the desk clerk. Friendly, helpful, they make you feel welcome. Rooms are spacious and nicely decorated

Was this review helpful? Yes 1
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello MarySEverett_Wa, Thank you for choosing the W New Orleans- French Quarter for your recent escape to New Orleans. We appreciate you taking the time to provide your thoughts on TripAdvisor for future travelers. I am happy to hear that both our staff and facilities exceeded your expectations. We can't wait to welcome you back on your next visit! Warm... More 

Milwaukee, Wisconsin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the W for the 2nd time in as many years and really cannot beat its great location! The first time was for a romantic trip with my husband and this last time was for a Bachelorette party weekend. I would describe the hotel as an updated boutique hotel with the great charm and feel of New Orleans... More 

Was this review helpful? Yes
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Test28, Thank you for your continued support of the W New Orleans- French Quarter. We appreciate you providing your thoughts on TripAdvisor and for your recommendation to future travelers. We take our guests' comments seriously as it helps us to improve on the service we provide in an effort to exceed our guests' expectations. I am pleased to read... More 

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