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W New Orleans - French Quarter

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316 Chartres St, New Orleans, LA 70130
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W New Orleans - French Quarter
W New Orleans - French Quarter
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688 Reviews from our TripAdvisor Community

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Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The rooms are very modern but a bit on the small side. The restaurant bar is fantastic. It is a bit over priced for what you get. The Management was exceptional, her support was way above what you would expect. I would rate it as the best service I have ever received from a hotel in over 40 years of... More 

Helpful?
Thank Robert P
Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

We are here for our 28th wedding Anniversary, we love everything about it, the location, our room and the court yard. However today at breakfast we were not treated well by one of the waitresses at breakfast because we arrived within 10 minutes of closing!!We asked to be served by someone else and the new waiter "Mason Bobin" took over... More 

Helpful?
Thank fayjaraha
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello fayjaraha, Thank you for choosing W New Orleans- French Quarter for your very special occasion and happy belated Anniversary! We appreciate you taking the time to share your experience on TripAdvisor and I am pleased to read that you enjoyed our facilities, location, and talent members. Please accept my apologies for the inconvenience at breakfast but I am glad... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just had an amazing breakfast at SoBou. Our waitress Adrienne went way out of her way to make sure we were taken care. So impressed with her and her positive attitude. She delivered exceptional service very impressed with the staff here. Thanks Adrienne because of you we will be back again. David B.

Helpful?
Thank David B
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello David B, Thank you for dining at Sobou and for making the effort to share your experience on TripAdvisor for future travelers. I am thrilled to read that you had such a great meal and that our wonderful staff was able to make a lasting impression. I will be sure to share your feedback with our teams. We cannot... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I visited the SoBou every day for morning breakfast and Adrienne was our server for all three days and she was in one word phenomenal. She was courteous, kind, attentive, and compassionate. She provided high level customer service and provided us with the upmost respect. Hopefully Adrienne gets the recognition she deserves because all companies need to hire people like... More 

Helpful?
Thank Ronnie W
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Ronnie W, Thank for dining at Sobou and for posting such a glowing review. I am pleased to read that you enjoyed your experience so much and received exceptional service. I will be sure to pass along your kind words to Adrienne. Please feel free to reach out to us when returning to the city as we would love... More 

Chicago
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel tries to apply the W design element over a very old building in the French Quarter and unfortunately it just doesn't work. The common areas, pool, lobby, valet, elevators are all pretty run down. The rooms have a super modern aesthetic (glass bathroom door, bizarre lighting, oversized photo images) kind of tweaky. Mostly, the room was a bummer... More 

Helpful?
Thank jasamuels
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello jasamuels, Thank you for choosing W French Quarter and for taking the time to share your feedback with us. I apologize for any challenges with your room and that the décor was not to your liking. If you'd like to provide any additional feedback, please feel free to reach out to us directly at wfqcservice@whotels.com. We hope to welcome... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a patron at the Sobou Restaurant, attached to the W French Quarter. My friends and I came to enjoy our last meal in New Orleans before the Thanksgiving Holidays. The food was phenomenal and the service amazing. Jimika, our server helped us along with choosing the best food, provided amazing recommendations and made us feel so welcome at... More 

Helpful?
Thank Naji B
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Naji B, Thank you for dining at Sobou and for making the effort to share your experience on TripAdvisor for future travelers. I am thrilled to read that you enjoyed your meal so much and that Jimika provided such excellent service. I will be sure to pass along your kind words. Please reach out to us when returning to... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Overall the staff was very friendly and aiming to please. Housekeeping was atrocious! And disrespectful of the do not disturb sign. Jameika in the SoBou restaurant was a STAR! She was attentive, polite, efficient and an absolute pleasure. If I owned a restaurant....I would definitely want her on my staff.

Helpful?
Thank Teresa L
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Teresa L, Thank you for choosing W New Orleans- French Quarter for you recent trip to the city. I am pleased to read that you found our talent members warm and friendly and of your experience in our restaurant, Sobou. I apologize that our Style service left you underwhelmed though as this certainly is not how we want our... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We came here for a business trip with an extra day to experience it all. We had two rooms reserved for 4 people. We then had a family emergency with my grandma on Friday with reservations starting on Saturday. They were very nice and respectful with it all. Their policy is to charge within 24 hours of cancelling and yet... More 

Helpful?
Thank Aimèe L
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Aimèe L, Thank you for choosing W New Orleans- French Quarter for your recent trip to the city. We appreciate you making the effort to provide your feedback on TripAdvisor and for recommending us to future travelers. I am sorry to hear of your family emergency but glad that our talent members were able to assist where they could.... More 

Level Contributor
664 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a rare gem of a hotel located in the French Quarter just steps to every firm of entertainment and dining this fine city has to offer. The staff here is nothing short if amazing. When traveling in our opinion the hotels we stay at become our home in that city and the staff of the W make coming... More 

Helpful?
Thank Charles V
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Charles V, Thank you for staying at W New Orleans- French Quarter and for posting such a nice review of our property. I am so glad to hear that you enjoyed your stay with us so much and that our wonderful talent members, Tisha in particular, made great impressions on you! We are looking forward to becoming your home... More 

Santa Barbara, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Based on a recommendation from a fellow passenger and New Orleans native on my flight, my wife and I had dinner at SoBou at the W Hotel in the French Quarter. We had Pork Cracklins and Gumbo as apps, and Beignets and the Duck Confit for entrees. We were waited on by Alex, who is as professional and as knowledgeable... More 

Helpful?
Thank Chris B
whotelsnola, General Manager at W New Orleans - French Quarter, responded to this review

Hello Chris B, Thank you for dining at Sobou and for taking the time to share your experience on TripAdvisor for future travelers. I am thrilled to read that both our cuisine and wonderful staff delighted. Please feel free to reach out to us when returning to New Orleans as we cannot wait to welcome you back! Warm regards, James... More 

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Staying in French Quarter

Neighborhood Profile
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
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