Backs up my experience that the boutique-sized W locations are of a different breed than the larger W's. This small hotel is tucked away in the French Quarter and makes a great first impression. But the front desk staff has been lacking in my two visits, rooms are a bit run-down, restaurant is underwhelming. The central patio is appealing but... More

Location of the hotel was perfect but everthing else was terrible. The maid service did not show up at timely, the management was completely useless (the security personal loceked the pool earlier than what we were told, when I confronted the front desk, she was initally suprised that it was locked. When I asked the manager to honor their word... More

I stayed here with my wife for a weekend getaway for 3 nights. I would almost rate this Poor, but the friendly, helpful staff and sleek interiors bring it up a star. The Good: * The staff was great, extra courteous and friendly * The staff was helpful in pointing out places to eat and visit, reserving taxis, making room... More

I had the opportunity to stay here in January while on a work trip. I received an extremely favorable rate as a result. The first thing I have to say is that all of the staff I dealt with at this hotel were excellent. I even had trouble reserving a second room at the same rate but I called the... More

The staff at this location personify excellence! The staff at this W location was warm in their welcoming my wife and I and very and accommodating to our needs. We were upgraded to a larger room, given a bottle of red wine during check in and although we would have liked to experience the bar/restaurant at the hotel, the staff... More

Very friendly staff, great location just minutes from Bourbon street but still very quiet. Rooms are ok but pay extra and get the ones with a small terrace its worth it. More

I am newly SPG Platinum and benefits did not disappoint at this hotel. Emailed ahead for an upgrade and James (manager) and Shahidah happily upgraded us to a suite. When we arrived, we found a gift in the room as well. We knew our way around New Orleans and did not have an opportunity to talk with the W Insider,... More

Writing this review a bit late, as my wife and I visited late last summer (August 2011). First off, I was indeed initially concerned because I learned of the lack of of room service / on-site dining after having booked (I am not sure of the situation 6 months later). That being said... There were several small local restaurants just... More

The staff at the W was very welcoming and accommodating given the current renovation. We were upgraded to a Spectacular room with a nice balcony, simply by asking. The front desk staff, valets, and housekeepers were all very friendly. Our room was comfortable and spacious enough. One can't expect to find giant rooms in the French Quarter. While we would... More