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All 153 New Orleans hotels

W New Orleans - French Quarter

4.0 of 5 Hotel   |   316 Chartres St, New Orleans, LA 70130
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Ranked #58 of 153 hotels in New Orleans
A recent review
4 of 5 stars reviewed 1 week ago
dadatwork40 clayton Missouri
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390 people have reviewed this hotel

Traveler rating
    191
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    46
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    14
See reviews for
37
148
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71
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
clayton Missouri
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It felt good entering the hotel and the room was uniquely decorated with a nice vibe. the courtyard and pool were fine and the restaurant SoBou was very good. Service was wonderful. i would return if i could get a bit of a better price; there is a lot of competition for a $250/ night room in that area.

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New York City, New York
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

For a girl's weekend, this was a great location. The look of the hotel meets the high standard that I am accustomed to at W properties. The concierge was very friendly and accommodating. I arrived hours before my room was to be ready. They held my luggage and personally called me when my room was ready. We had a corner... More

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Fort Smith, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

They advertised free internet but failed to tell you it was worse than dial up. You could upgrade for $15.00 which I agreed to do but the provider could not ever get it to work. The staff was nice but they can only do so much. I would not stay here again.

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I am not sure this W hotel has some kind a maintenance standard level for a one of high end hotels.We stayed the most expensive room. The floor was covered with some dirt and dust, I could not take my shoes off. The shower rooms tiles was covered with pink mold, the light fixtures had some stain on it, the... More

Was this review helpful? Yes 1
Hoboken, New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

What a bad value. My 5th floor room was like a dungeon. Very dark and beat up. The pool was dirty and there were no towels ( they were overflowing out of the dirty towel bin). My friend got stuck in the elevator and had a hard time getting a response from the call button. We were initially told there... More

Was this review helpful? Yes 1
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Sue B, I'm sorry to hear you were disappointed in your recent stay at W French Quarter. Thank you for taking the time to provide us with your feedback, as we take all feedback from our guests very seriously. We hope to have the opportunity to show you a different experience upon your return visit. Warm regards, James Wroblewski More

Regina, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place to stay, make sure to get a court yard view room. The court yard is beautiful and you can access free wifi here. The staff here are unbelievably friendly and helpful. It's literally down the street from Bourbon Street and Jackson Square; there's also a good and reasonably priced restaurant across the street. We visited here in August... More

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello David S, Thank you for choosing W French Quarter during your visit to New Orleans! I hope to see you again upon your return visit for an extended trip. Thank you for taking the time to post a review for us! We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you... More

Chicago, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was in town for a few days and opted to stay here instead of the other Starwood Hotels (I'm a SPG Platinum). The check in was fairly bland; no good afternoon or small talk, straight to last name, credit card and ID...oh well I thought. I got to my room, and it was FILTHY! There was trash still on... More

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Bahama_Ali - We appreciate you taking the time to share your feedback and understand your disappointment. I'm truly sorry to hear about your experience and know that we're capable of delivering exceptional service. We haven't had mosquito problems in the rooms, so I apologize that you encountered this issue. I'd love to find out what room you were staying... More

Pineville, Louisiana
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was fantastic. We were able to check in at noon (check in is usually 4 pm) thanks to Elijah. Shaun, at the front desk was very friendly & warm. Quentin, who handles the Lifts, was great. He brought all of our bags to the room, and even went back to get one more thing out of the car.... More

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello JM1212, Thank you for choosing W French Quarter during your recent visit to New Orleans! I'm thrilled to hear you enjoyed your stay. Thank you for your kind compliments about our staff, particularly Elijah, Shaun and Quentin. I will see that your compliments are shared withe them all individually. I'm sorry you didn't have a better experience in SoBou.... More

Houma, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

We recently spent 3 nights at the W French Quarter. When checking in we were upgraded to a room with a balcony. Shawn was very friendly and asked about our trip. She had a bottle of wine sent up to our room for the occasion with a friendly note. Quentin was always very friendly, greeting us every time we walked... More

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Benjamin W, Thank you for choosing W French Quarter during your recent stay in New Orleans. We appreciate you taking the time to post a review for us on TripAdvisor and tell us about your experience. We take all of our feedback from our loyal guests seriously and are always looking for ways in which we can improve our... More

Chicago
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I can not say anything bad about the staff. Everyone was so pleasant and truly helped to make my trip enjoyable. I did encounter an issue with the cleanliness of the room and early Saturday morning construction. Unfortunately, the bathroom was not properly cleaned (balls of hair and dirt around the sink) and upon my arrival I had to call... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Cherine G, Thank you for choosing W French Quarter during your recent stay in New Orleans and for taking the time to provide us with feedback on your stay via TripAdvisor! Thank you for you praises of our staff. I will see that your comments are passed along to them each. I hope you enjoyed your time in the... More

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Additional Information about W New Orleans - French Quarter

Address: 316 Chartres St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New Orleans - French Quarter 4*
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Also Known As:
w New Orleans - French Quarter Hotel New Orleans
w Hotel New Orleans

111 photos of this hotel

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Room/suite (32)
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Hotel & grounds (25)
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Amenities

Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style
#17 Luxury Hotel in New Orleans #34 Business Hotel in New Orleans #62 Romantic Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino. ... more   less 
Number of rooms
98

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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