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All 153 New Orleans hotels

W New Orleans - French Quarter

4.0 of 5 Hotel   |   316 Chartres St, New Orleans, LA 70130
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Ranked #60 of 153 Hotels in New Orleans
A recent review
3 of 5 stars reviewed 3 days ago
dps7332285 Chicago, Illinois
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407 reviews from our community

Traveler rating
    197
    117
    50
    28
    15
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39
151
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Chicago, Illinois
1 review
3 of 5 stars Reviewed 3 days ago NEW

First i'll start with I had two different reservation dates for my stay. The first on 9/10/14, I got to the hotel and was told I made a mistake with my reservation date and I was booked on 8/10/14 not 9/10/14 and I was charged the full price of the room as a no show and the money could not... More

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello dps7332285, I'm sorry to hear about the confusion with your stays with us at W French Quarter. If you would like to email me at wfqcservice@whotels.com, I will see what I can do to straighten the matter out. I would love the opportunity to show you a different W experience on your return trip to the Big Easy. Please... More

Maryland
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Not much to say, it is what you would expect....clean, semi-friendly staff and OK amenities. Great location though! The food at SoBou is good. The pool is VERY small. If you want to be in the Quarter without being on Bourbon, this is a good spot.

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hi AnnapolisCouple, Thank you for choosing W French Quarter upon your recent visit to New Orleans! I'm glad to hear you enjoyed your stay and I hope you will return very soon. Thank you for taking the time to post a review for our property on TripAdvisor. We appreciate you telling us about your stay! Hope to see you again... More

Austin, Texas
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The W Hotel name comes with an expected level of service. This location falls well below this level of expectation. #1 - the Room - When I booked my reservation I explicitly stated there would be 3 guests in the room and thus made a reservation for a room with 2 queen beds. Upon arrival we were given a king... More

Was this review helpful? Yes 4
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hi MJG_ATX, I'm sorry you were disappointed in your recent stay at W French Quarter. Please accept my apology for the level of service and attentiveness you experienced while staying with us. I will make sure to relay your issues and concerns to the rest of our staff to ensure the necessary improvements are made. There is no excuse for... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

I stayed at this W for 3 days in September for a girls weekend. We loved the feel of the hotel and the location is hard to beat! Pros: 1) The staff! While everyone at the hotel was professional and helpful, we especially loved all the guys who worked outside at the main entrance. They were always quick to get... More

Was this review helpful? Yes 1
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello AlainaMaiLin, Thank you for choosing W French Quarter during your recent visit to New Orleans! I'm glad you and your friends enjoyed your stay for your girls getaway weekend! New Orleans is the perfect place for it! I will be sure to pass along your praises to our valet guys and the rest of our team. Thank you for... More

Mahtomedi, Minnesota, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great hotel. Very nice and the bar was amazing...great atmosphere."........................................................................................................................................

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Lauren A, Thank you for choosing W French Quarter during your recent visit to New Orleans! I'm thrilled to hear you enjoyed your stay so much! Thank you for taking the time to review our property on TripAdvisor as we love hearing from all of our guests! We hope to have the opportunity to welcome you back to W... More

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was in such a wonderful location. Less than three blocks from Bourbon Street and close to so many awesome store fronts. We had a quick and easy check in and welcome. The pool area was nice and had a cool outdoor lounge area as well. The valet team were very helpful and friendly. We booked on Hotwire which... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Arieshia26, I'm so happy to hear you and your friends enjoyed your recent stay at W French Quarter! Thank you for taking the time to provide us with your feedback and post a review for us on TripAdvisor. We hope to have the opportunity to welcome you back to W French Quarter very soon. All the best, James Wroblewski More

Wrightsville Beach, North Carolina
Top Contributor
97 reviews 97 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Rude employees, a room that wasn't cleaned, and out of many things. The front desk employees were rude and not helpful at all. The "concierge" (really just a lady who you have to find who roamed around) wasn't helpful at all and didn't follow through on either of my two requests - find shows that night or restaurant recommendations. The... More

Was this review helpful? Yes 2
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello verdegallardo, Please accept my apology for your disappointment in your recent stay at W French Quarter. I can assure you that we are capable of much better quality service and there is no excuse for poor quality service. I will make sure to pass along your feedback to our team members and see that the necessary improvements are made.... More

NYC
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I am at the pool as I'm writing this review but there are no towels. Along with all the other guests currently at the pool we have been waiting for towels for over 3 hours and have brought this up to front desk a few times. This is just one of many complaints I have. Is this the type of... More

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wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello gyz123, I'm sorry for the inconveniences you experienced at the pool during your recent stay with us. Please accept my apology for the lack of responsiveness from our team to your requests. I will see that your concerns are relayed to our staff and the necessary improvements are made. We hope you will return and stay with us again... More

Scottsdale, Arizona
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was great and in a Perfect location. Try to book one of the two hot tub suites in the hotel. Amber at the front desk was good to us. Always nice to be able to check in early & check out late. Thx!

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello Kyle T, Thank you for choosing W French Quarter during your recent visit to New Orleans! Thank you for taking the time to post a review for us on Trip Advisor! We hope to have the opportunity to welcome you back to W French Quarter upon your return to the Big Easy very soon. Warm regards, James Wroblewski More

Houston, Texas
Contributor
14 reviews 14 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have posted about this hotel before. It’s a very cool property in the heart of the French Quarter but just far away from the craziness of Bourbon Street. (Personally, I never need to step foot on Bourbon Street again). Chartres is a cool street with funky shops and great restaurants. The hotel is walking distance from Frenchman Street…great music.... More

Was this review helpful? Yes
wneworleans, General Manager at W New Orleans - French Quarter, responded to this review

Hello MarkHolstein, Thank you so much for taking the time to post such a great review for us at W French Quarter! I'm so happy to hear you enjoyed your stay. Hopefully, next time you come it won't be so hot and you'll be able to enjoy to courtyard area more. Thank you for your kind comments about our staff!... More

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Additional Information about W New Orleans - French Quarter

Address: 316 Chartres St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New Orleans - French Quarter 4*
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Also Known As:
w New Orleans - French Quarter Hotel New Orleans
w Hotel New Orleans

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