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Courtyard New Orleans Downtown Near the French Quarter

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124 St. Charles Avenue, New Orleans, LA 70130
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Courtyard New Orleans Downtown Near the French Quarter
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Courtyard New Orleans Downtown Near the French Quarter
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard New Orleans Downtown Near the French Quarter
See the most recent reviews
Atlanta
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

Location is great. Very easy to get around and walk almost every where. Value was great. Parking is a hassle because it's not on the property. It's a parking deck that belongs to another hotel a few blocks down. This didn't bother us because we just parked the car and left it there for the two days we spent as... More 

Was this review helpful? Yes
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

On behalf of my team of associates, I would like to thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests... More 

Palm Beach, Florida
Level Contributor
74 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 22, 2013

Love this place. Friendly staff, great rooms, good breakfast if you elect to take the rate with breakfast...I would not pay retail for breakfast at this hotel! Everyone from the valet, to front desk, to housekeeping is great.

Was this review helpful? Yes 1
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal... More 

Topeka, Kansas
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 9, 2013

Stayed here for my first trip to New Orleans along with a friend and both our daughters. The location CANNOT be beat! Quick walk to Canal Street and onto the French Quarter. Easy check in and all staff we encountered were very nice. They gave us some great recommendations for restaurants as well. Rooms are a little on the small... More 

Was this review helpful? Yes 1
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal... More 

Missouri City, Texas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 20, 2013

I am one who normally does not write reviews but I always read reviews. This hotel was a great choice, we initially booked another hotel but at the last minute decided to go with this one. The location was great and so was the staff. Andrew, the valet attendant was super nice, he helped us pick great places to eat... More 

Was this review helpful? Yes 1
CYFQ_Marriott, Manager of Operations at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

Greetings! We are delighted that you enjoyed your recent visit with us. Thank you for taking the time to post your review of the Courtyard New Orleans Downtown Near the French Quarter. We pride ourselves on providing excellent guest service. We look forward to your next visit! More 

Birmingham, England, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 19, 2013

This hotel seemed to have a mixed bag of staff, some couldn't do enough to help and some made every request like you were putting them out of their way. I can't say I was hugely impressed with some attitudes and one of our party eventually would up complaining about one of the valets tone. Over all the location was... More 

Was this review helpful? Yes
CY-Downtown New... F, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

On behalf of my team of associates, I would like to thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests... More 

Singapore, Singapore
Level Contributor
98 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
1 of 5 stars Reviewed June 13, 2013

This courtyard despite its reasonable location is a very poor choice. We had power failure from 3pm till late at night in the middle of Winter in January. It was raining profusely which added to the problem. The hotel manager was most unhelpful....unsympathetic and uncaring. Her customer skills really need improvement. The rooms did not have a safe....all in all... More 

Was this review helpful? Yes 4
CYFQ_Marriott, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

This was a most unfortunate situation and I can't even begin to tell you how sorry I am that you experienced this. The fact that you chose to make this your review on Trip Advisor clearly shows us that we did not do nearly enough to address your concerns. I can tell you that we have addressed this with our... More 

Oregon
Level Contributor
104 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 4, 2013 via mobile

Hotel lobby has been redone on the new courtyard style - it is nice and staff to register you is good. It was a little hard to find as the signs are not near the entrance. It did not really look like an entrance at all - but this is a city hotel. Rooms are typical courtyard rooms - except... More 

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CYFQ_Marriott, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

Greetings, Thank you very much for staying with us. I have shared your concerns with our leadership team concerning signage and TV equipment. We greatly appreciate your review and noticing our newly renovated bathroom designs. Thank you again for your feedback. More 

Dallas, Texas
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 2, 2013

The situation for my husband and I was the same mentioned in other reviews. The hotel is well located and nearby important areas. I would recommend this hotel only because the location but pay attention to the room the give you or call before to make sure the room has windows, this is my advice. The room they offered us... More 

Was this review helpful? Yes 2
CYFQ_Marriott, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

Dear Guest, Thank you for this valuable feedback. While we are extremely pleased that you enjoyed our French Quarter location, but I am sorry that our facilities did not meet your expectations. I will personally share this feedback with our Operations and Bistro team. More 

Dallas, Texas
Level Contributor
259 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
3 of 5 stars Reviewed June 1, 2013 via mobile

We booked a room here for Memorial Day weekend, and chose the hotel because of the location and after reading some positive reviews. But I must say I was disappointed. Considering what we paid, I was quite angry when we got an "interior room". And by interior I mean that the "window" is to the hallway. I would have expected... More 

Was this review helpful? Yes 5
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 28, 2013

Stayed here with a group of friends Memorial Day weekend. Most hotels were packed but got a satisfactory deal on a hotel with a balcony on St. Charles St. Not much to see, but it's nice to be able to step out of the room. The streetcars run up and down St. Charles all the time and can get very... More 

Was this review helpful? Yes
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this review

On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal... More 

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