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The Ritz-Carlton, New Orleans

Certificate of Excellence
4.5 of 5
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921 Canal Street, New Orleans, LA 70112
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Complimentary Breakfast
The Ritz-Carlton, New Orleans
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Ranked #31 of 155 Hotels in New Orleans
Certificate of Excellence
A recent review
5 of 5 stars Reviewed September 21, 2011
Elaine2047 Cleveland, Ohio
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1,589 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton, New Orleans
See the most recent reviews
Cleveland, Ohio
Contributor
14 reviews 14 reviews
8 hotel reviews
5 of 5 stars Reviewed September 21, 2011

I scheduled a meeting at this hotel property last week and cannot say enough about the condition of the property, excellence of the staff, and sales and catering personnel I worked with when scheduling this meeting. The location is also a huge advantage. It is located 1 block from Bourbon Street and the tour we took picked us up at... More 

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RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to share your experience at The Ritz-Carlton, New Orleans. Thank you for the wonderful comments about our sales and catering team. Your feedback is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you for helping us, we appreciate your feedback and... More 

San Diego, California
1 review
3 of 5 stars Reviewed September 20, 2011

Beautiful hotel and, as always, lovely rooms. m bistro is wonderful- hats off to the chef! However, the concierge service is terrible. Multiple calls in prior to our stay with a return call. Finally, when I was able to get someone on the phone, the concierge, Ryan, was rude and seemed irratated. Not what you expect from The Ritz, unfortunately.

Was this review helpful? Yes
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to share your experience at The Ritz-Carlton, New Orleans. We apologize for the challenges that you experienced. Your feedback is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. We will share your glowing review of M bistro with Chef de Cuisine Emily... More 

New York
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 20, 2011

As you'd expect, superior customer service -- I had let them know it was my first visit, and they left me a great goodie bag of local foods. Convenient location, great bars (it IS New Orleans...). Nice place to be that feels central but not right on Bourbon in the excitement. Will definitely stay again.

Was this review helpful? Yes
RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property for your hotel experience and hope that you will choose to stay with us in future. Thank you again for sharing your feedback about your stay as we continually strive to improve our product. More 

Jackson, MS
Top Contributor
82 reviews 82 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 19, 2011

The New Orleans Ritz-Carlton is my first choice for business travel in The Big Easy. From the second you enter, you are brought back to a time where luxury and comfort ruled. From the bar to the restaurant, every detail is in place. I love jazz and you get as much as you can handle here. Just a short stroll... More 

Was this review helpful? Yes
RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property to conduct your business and hope that you will choose to stay with us in future for some R and R. Thank you again for sharing your feedback about your stay as we continually strive to... More 

Tampa
Top Contributor
85 reviews 85 reviews
23 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed September 18, 2011

Stayed in the Club level of this wonderful hotel between Christmas and New Years, 2010. The Club Level truly is a hotel within a hotel. I highly recommend splurging on the club if you stay here. The hotel is located on the outer edge of the French Quarter. Close enough to walk to everything, yet far enough away so you... More 

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Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 17, 2011

I stayed at the Ritz for a conference and was pleased from start to finish. I was upgraded to the club level, and next time I visit will pay the difference for this service. My room was huge with a hallway, oversized tub, faux fireplace, and king size bed. Everything was very neat and clean. The best part was the... More 

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RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property for your hotel experience happy to hear you enjoyed our Club Lounge, as well as recognizing one of our star employees. We hope that you will choose to stay with us in future. Thank you again... More 

Indianapolis, Indiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2011

Recently stayed at the Ritz-Carlton New Orleans while in town for a business conference. The service was outstanding. All staff members were very attentive. The room was nice decorated and was very large. Hard wood floors, half-canopied bed, fireplace hearth, flat screen, huge bathtub with separate shower. I had access to the Club Level as well, which included a private... More 

Was this review helpful? Yes
RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property for your hotel experience glad to hear you enjoyed our Club Level during your stay. We hope that you will choose to stay with us in future. Thank you again for sharing your feedback about your... More 

Atlanta, GA
Contributor
18 reviews 18 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 15, 2011

The Ritz was the location of a conference I attended for work. The hotel gave us a great group rate for rooms, so I was excited about my trip. The staff could not be more wonderful or accommodating. I got there early, so my room was not ready. I decided to hang out in the library and catch a football... More 

Was this review helpful? Yes
RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property for your hotel experience happy to hear you enjoyed the numerous amenities available to our guests. We hope that you will choose to stay with us in future. Thank you again for sharing your feedback about... More 

Dallas TX
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 15, 2011

The RC is beautiful, service is wonderful and the amenities are amazing. Valet service is superquick too, unlike some other French Quarter area hotels. Davenport Lounge is great funand there is lovely terrace seating. It is a luxurious place to stay. It is on the edge of the French Quarter - walking distance to all of downtown, but away from... More 

Was this review helpful? Yes
RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property for your hotel experience glad to hear you enjoyed the Davenport Lounge. We hope that you will choose to stay with us in future. Thank you again for sharing your feedback about your stay as we... More 

Davie, Florida
Top Contributor
69 reviews 69 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 15, 2011

This was our second stay at this wonderful and beautiful hotel, and it was as great or better the second time around. You can't beat the service, the ambience, or the accomodations. You feel as if you are staying in an elegant old mansion in Europe. The rooms are large and beautifully decorated. Every area of the hotel is lush... More 

Was this review helpful? Yes
RitzManagement, Front Office Manager at The Ritz-Carlton, New Orleans, responded to this review

Thank you for taking the time to write about your experience at The Ritz-Carlton, New Orleans. We are excited that you chose our property for your hotel experience glad to hear you enjoy the Club Level experience. We hope that you will choose to stay with us in future. Thank you again for sharing your feedback about your stay as... More 

Hotel Review Summarization

What travelers say

  • French quarter(33)
  • Very nice(21)
  • Club level(20)
  • Bourbon street(5)
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