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The Ritz-Carlton, New Orleans

4.5 of 5
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921 Canal Street, New Orleans, LA 70112
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Complimentary Breakfast
The Ritz-Carlton, New Orleans
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Ranked #27 of 155 Hotels in New Orleans
A recent review
5 of 5 stars reviewed 2 days ago
Jenifer M Pensacola, Florida
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1,532 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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Pensacola, Florida
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We did a long weekend, my boyfriend and I. I had stayed here prior to this rating but enjoyed it more this time around. The Club Level is well worth it. Multiple rooms that are decorated very nicely! We went before Christmas so it was bit chilly but before heading out for the evening we always started in the club... More 

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Fort Lauderdale, Florida
Top Contributor
127 reviews 127 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went to New Orleans for 2 nights over Easter weekend. The included breakfast with our room was superb. Omelet station, poached eggs, assorted fresh baked breads, cheeses, fresh fruit, yogurt, assorted breakfast meats, hash-browns...I could go on and on. A super start to our days..The bed was amazingly comfortable and we slept very well. The rooms are well insulated and... More 

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Peoria, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for a work incentive trip. All rooms were booked on the club level which I would highly recommend. The hotel is historic so don't expect a modern ritzy hotel when you walk in. This property is located in a great area. My only complaint(s) is the confusing elevator system. To access the club rooms, it's like a maze... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Iloven8, Thank you for sharing your experience with the Trip Advisor Community regarding your recent stay at The Ritz-Carlton, New Orleans. Comments such as yours allow us to continually improve the products and services we off our guests. Our Club level is very exclusive. In order to create that special ambience, we isolated it from the rest of the... More 

South Florida
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are planning a trip to New Orleans and the French Quarter, this Ritz Carlton is a excellent place to stay. Close enough, but far enough away to getaway from Bourbon Street. Might be a little more expensive, but in my opinion it's worth it. The staff is great and the bar is a great place to sit and... More 

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St. Louis, Missouri, USA
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stopped in Ritz to go to Lounge. Soaking wet, lots of rain. Sat down, asked Katie B for towel. She brought 2 large bath for my wife and I to dry off. Thanks. The music, Davenport, was wonderful, great drinks,appetizers. Beautiful hotel, next time we stay there.

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

As a tourist, unless you know from personal experience that you want a massage at The Ritz, ask your concierge at your motel FIRST! They can recommend other places that are just as nice and way more AFFORDABLE! Like someone else said, "Not everybody is made of money." I thought I knew what I was doing and booked a couple's... More 

Was this review helpful? Yes 1
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear 831cherylh, Thank you for sharing your comments with the Trip Advisor Community regarding your recent experience at The Ritz-Carlton Spa, New Orleans. I would like to apologize that you experienced charges different then you expected and that we were not able to properly assist with your situation. It is our mission to insure that guest problems are resolved to... More 

Ladera Ranch, California
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was nice, not great. The facilities were okay. The second day that we stayed at the hotel, was a problem. I returned at 1:00 and asked that the room be cleaned and left to get out of the way. I came back at 3:00 and returned to a room that was untouched. 4:30 rolled around and still no... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Chortheatre, Thank you for sharing your comments with the Trip Advisor Community regarding your recent experience while staying at The Ritz-Carlton, New Orleans. I apologize for lack of housekeeping service to your room during your stay. Our Credo states that “we pledge to provide the finest personal service and facilities for our guests.” After reviewing your comments we certainly... More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

attended a conference at this hotel and was extremely impressed. The staff were attentive and friendly. Our every need was met. the property is older but has a classic elegance. loved the courtyard for an evening cocktail. This was our first time visiting NOLA and the perfect location for touring the french quarter/canal street and all its restaurants, bars, and... More 

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Lancaster, PA
Top Contributor
397 reviews 397 reviews
86 hotel reviews
384 helpful votes 384 helpful votes
5 of 5 stars Reviewed 1 week ago

As 1st timers to New Orleans we were unsure of where exactly to stay but after a week at the Ritz we were VERY pleased. From the moment of our arrival thru departure everything exceeded our expectations. Very welcoming & friendly staff, helpful doormen & concierge, wonderfully attentive housekeeping with turndown, top notch breakfast buffet, relaxing center courtyard, large bathrooms,... More 

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Austin, Texas
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We loved our stay here for one night. Very comfortable beds. Delish breakfast, they have a full buffet (with made to order omelettes) but we ordered from the menu. I had a Bloody Mary (spicy, but good) and Eggs Benedict. The service at breakfast was pretty slow. Easy check in and check out. Valet responded very quickly. Very very friendly... More 

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Hotel Review Summarization

What travelers say

  • French quarter(35)
  • Very nice(23)
  • Club level(23)
  • Bourbon street(7)
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