Booked 2 rooms 2 months in advance and was denied the 2 beds in each room we requested. The manager on duty did not care, was very rude, and did nothing to make up for their mistake. I expected more from a high end hotel. Will not return.

Nice room... Horrible customer service. For the money, stay elsewhere. This was my first time ever at any Ritz Carlton. I have heard of their impecible customer service and catering to their customers. Not at this hotel. Keys did not work after check in, requested more pillows ... Three calls later they came. Housekeeping busted in our room at 7... More

While the Ritz-Carlton brand is synonymous with stellar service and lovely properties, its New Orleans property falls short on the first criterion. The facilities are beautiful, the location excellent (near the French Quarter but not at its noisy centre), the rooms comfortable, the spa wonderful, the food excellent. The hotel's biggest challenge is service. For example, they called my room... More

This hotel has old world beauty and charm, but the customer service at this property is not up to the usual over the top Ritz-Carlton standards. I found the staff to be less than excited about working at this hotel and fairly unresponsive to basic questions. For example, they appeared uneducated about the hotel's basic ammenties and they acted board... More

We booked this hotel because of it's luxurious style and convenient location near the French quarter. Not exactly a cheap getaway hotel, but it's definately a great pick for a romantic weekend for two. This place has all the commodities you can wish for in a hotel. Easy valet parking, excellent friendly and well trained staff, great kitchen, classy and... More

I have never been unhappy at a Ritz Carlton, and my stay at the Ritz Carlton in New Orleans this past weekend was no exception. The hotel is beautiful, but still charming. We loved walking in during the evenings and hearing the live jazz music. My husband and I inadvertently planned our trip during Tulane's graduation weekend. Despite how full... More

I'll bet Jeremy Davenport didn't know he had an 8 year old fan base! Last year my son Jack was disappointed we didn't visit, he just got the Jememy Davenport cd. This trip he found out we were going on a romantic trip to New Orleans and pretty much insisted on coming with us, planned his wardrobe and of course... More

Traveled here for a quick get away. Hotel is beautiful! Staff was very informed and seemed to know there jobs. Rooms are beautiful. Furniture is antiques with great linens on bed. We were on the 12th floor overlooking Canal St. We could still hear the sirens during the night. Next time I will request a courtyard facing room.

Gorgeous lobby; luxurious room- with all the amenities; wonderful lounge with fantastic jazz; short walk to Bourbon Street and convenient to just about everything the city offers; attentive and perfectly trained staff . Top Shelf!