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All 154 New Orleans hotels

The Ritz-Carlton, New Orleans

4.5 of 5 Hotel   |   921 Canal Street, New Orleans, LA 70112 (Central Business District)
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Ranked #30 of 154 Hotels in New Orleans
A recent review
5 of 5 stars reviewed yesterday
kgwindham Tobaccoville, North Carolina
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1,380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tobaccoville, North Carolina
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Ritz with another couple, our first experience with this line of hotels. It was every bit as grand as we expected! Our rooms were elegant in old period furnishings. The location was perfect; a block off of Bourbon Street. They have their own jazz bar, the Davenport Lounge complete with house band. The employees were all... More

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Vancouver, Canada
Top Contributor
239 reviews 239 reviews
54 hotel reviews
207 helpful votes 207 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This review is offered for this Ritz hotel to redeem itself and do better on these noted areas of guest experience and concern so all future seasoned travelers receive a better first impression and stay: Disappointment # 1 Simon Cooper is the CEO leader of Ritz Carlton so maybe he can share why you need to wait 7 minutes for... More

Was this review helpful? Yes 3
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear canadian175, Thank you for taking the time to share your feedback with the Trip Advisor community and further details with our Executive Assistant Manager Richard Szilagyi. We take your concerns very seriously and are committed to eliminating these issues. As you indicated there is no excuse for the incidents that occurred and I take full responsibility for them. Respectfully,... More

Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Ritz was fantastic! It may be the most beautiful, well kept Ritz that I have ever stayed at. Everyone was extremely helpful and pleasant. The room was very well appointed and the bathroom was gorgeous. The Wi-Fi worked well, the property is located very close to the riverfront and to Burbon Street. If I am ever in New Orleans... More

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Jackson, Michigan
Senior Contributor
24 reviews 24 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Expensive, but worth it. A bucket list type of experience. The food? It's New Orleans, enough said. But the space is very nice, they have live strings playing, and the staff is attentive and helpful. Many locals participate.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

For $1200 per night and making the reservation 5 months in advance and as a repeat customer, I get a noisy room with the sound of dripping water and a view of an air shaft. Manager would not come out to speak with me. Thanks, Ritz Carlton.

Was this review helpful? Yes 3
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Sjr1111, Thank you for sharing your comments with the Trip Advisor Community regarding your recent experience while staying at The Ritz-Carlton, New Orleans. I do apologize that your room was noisy and not at all what you expected for the price. Please feel free to contact me if you would like to discuss this further. Best Regards, Jim Oliver More

Baton Rouge, Louisiana
Top Contributor
447 reviews 447 reviews
88 hotel reviews
440 helpful votes 440 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night for my wife's birthday and it was a great experience. Upon making a reservation they ask if it is a special occasion and they surprised us with an extravagant birthday dessert delivered to the room. The hotel is classy all the way around, the room was average size but very nicely appointed. Bathroom was... More

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Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I visited for five days on 11/6 - 11/11. It was perfect weather in the French Quarter -- around the low to mid-70s. Unfortunately, our room felt like it was a million degrees. On the first night, we informed the assistant in the Club Room that we needed to have engineering look at our room and see... More

Was this review helpful? Yes 1
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear AuntMaryAnnSez, Thank you for sharing your comments with the Trip Advisor Community regarding your recent experience while staying at The Ritz-Carlton, New Orleans. I do apologize that your air conditioner did not properly cool your room and that we failed to respond in a timely fashion to fix the breakdown. Please feel free to contact me if you would... More

Newton, Massachusetts
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location in the French Quarter. Easy walk to Bourbon Street. Staff very friendly and welcoming. Beautiful courtyard and had a flat screen TV out there for the Saints game. The Davenport Lounge has jazz nightly….music was excellent and a nice reprieve from the bustle of Bourbon St. Our room was nice size but view was not great. Excellent gym... More

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Boston, Massachusetts, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Book it! NOW! Check-In Perfect. Easy check-in. We able to upgrade our room and so pleased with did. Club Room Absolutely get a club room. While at first it took a few twists and turns to find the entrance, the club room access is a great addition. Very kind service staff. Amazing atmosphere and the level of service in the... More

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I picked this hotel because of it location and reputation. It turned out to be a great choice for both as well as the overall comfort of the room. The hotel is within walking distance of the French Quarter and fantastic restaurants.

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Hotel Summarization (Beta)

What travelers say

  • French quarter(54)
  • Club level(40)
  • Very nice(34)
  • Bourbon street(14)
  • Davenport Lounge(4)
  • Great location(4)
  • Only complaint(3)

Additional Information about The Ritz-Carlton, New Orleans

Address: 921 Canal Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, New Orleans 4.5*
Number of rooms: 452
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Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans

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