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The Ritz-Carlton, New Orleans

4.5 of 5 921 Canal Street, New Orleans, LA 70112
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The Ritz-Carlton, New Orleans
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The Ritz-Carlton, New Orleans
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1,435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntsville, Alabama
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed on a Friday evening before leaving for a planned cruise the next day. Located a block north of Bourbon St. on the Canal, you can walk easily to almost everything downtown. I have stayed in many, many hotels over the years, and from check in to departure, have never encountered a staff that was as genuinely polite and... More 

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Atlanta, GA
Top Contributor
51 reviews 51 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a great hotel with the best location. Only one block from Bourbon street so close enough with non of the noises or the riffraffs Beautiful courtyard. Great bar with nightly jazz music. The only thing missing was Nespresso or some kind of coffee machine in the rooms. We will certainly stay there again.

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Love my stay. Very close to French Quarter and restaurants. The service was amazing. Hotel is very beautiful and distinctive from the second you step in. The quality of sleep was simply wonderful. I highly recommend this hotel and will definitely stay again.

Was this review helpful? Yes 1
Colleyville, Texas
Top Contributor
80 reviews 80 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very elegant in the tradition of other Ritz Carltons. Room with king bed nice size along with nice touches like adjustable dimmer switches on all lights, ipod/phone docking station on alarm clock, etc. All staff, from front desk, to coffee bar, restaurant, valet, etc - very nice; smiling with good attitudes. Would stay here again. Until this stay did not... More 

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San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here a few weeks ago club level. The service is amazing. Everyone in club level made it an enjoyable stay for us! The food is simply awesome. We enjoyed the evening at Davenports downstairs. Davenport himself was performing.

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Mobile, Alabama
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

New Orleans is a unique place, and there is a wide range of options for accommodations. On our recent trip, for a special occasion, we wanted to stay in the BEST. We could not have made a better decision. Everything was absolutely perfect. The hotel is convenient to everything....walking distance. The staff is well trained, accommodating, and professional. We were... More 

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North Atlanta, Georgia, United States
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here after Christmas and had a great visit. The hotel is located close to Bourbon street and Jackson Square. Great service from all the staff. Parking at hotel is easy but pricy. Would certainly stay here again.

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Washington DC, District of Columbia
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Recently ventured to New Orleans for a girls weekend with some family members. We did our research and heard the Ritz in New Orleans' jazz on Saturday night is worth experiencing. We were thrilled with the jazz, but not the service. Disappointed and surprised with the sub-par dinner service, and it wasn't even very crowded. Would expect more from a... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear MFK839, Thank you for sharing your recent experience with the Trip Advisor Community. I would like to apologize for the sub-par dinner service you experienced. Please know we value your comments and will use them in our efforts to continuously improve the products and service we offer. Best regards, Jim Oliver More 

Katonah, New York
1 review
5 of 5 stars Reviewed 1 week ago

Just returned from a trip to New Orleans with my daughter to celebrate her 17th birthday and visit Tulane and cannot say enough great things about this property. From the moment we arrived we felt welcome and were spoiled by the friendliest and most caring staff I have experienced at any hotel, ever. Pierre at the front desk went above... More 

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Alexandria, VA
17 reviews 17 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Ritz never disappoints. Beautiful hotel and great service (although it depended on the person which is why I only rated it 4 stars). The concierge provided wonderful recommendations and was very helpful with reservations. Bar was great but very busy as it was a wedding wkd. A few blocks from Bourbon street (good thing it isn't on Bourbon!) so you... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(46)
  • Club level(31)
  • Very nice(25)
  • Bourbon street(14)
  • Davenport Lounge(4)
  • Great location(4)
  • Only complaint(3)

Additional Information about The Ritz-Carlton, New Orleans

Address: 921 Canal Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, New Orleans 4.5*
Number of rooms: 452
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Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
Hotel Style:
#5 Spa Hotel in New Orleans
#8 Luxury Hotel in New Orleans
#12 Business Hotel in New Orleans
#19 Romantic Hotel in New Orleans
#32 Family Hotel in New Orleans

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Hotel & grounds (49)
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Bathroom (30)
Pool/beach area (5)
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Amenities (42)
Restaurants and Bars (6)
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Room/suite (8)
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