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The Ritz-Carlton, New Orleans

Certificate of Excellence
4.5 of 5
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921 Canal Street, New Orleans, LA 70112
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Complimentary Breakfast
The Ritz-Carlton, New Orleans
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Ranked #30 of 155 Hotels in New Orleans
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Meryl C Naples, Florida
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1,664 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1664)
  • Mar-May only
    (493)
  • Jun-Aug only
    (459)
  • Sep-Nov only
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Nashville, Tennessee
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My partner and I were attending a wedding over the weekend and checked in on Friday morning. I was happy to see that I had been upgraded to club level. We went up to our room to drop off our bags and meet some friends out for lunch and walk around the Quarter. Upon our return to the room, I... More 

Was this review helpful? Yes 1
JOliver-GM, Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Bobby S, Thank you for sharing your feedback with the Trip Advisor Community regarding your recent experience at The Ritz-Carlton, New Orleans. I would like to sincerely apologize for the lack of room cleanliness as well as the lack of follow up that you and your partner encountered during your recent stay. We fell short of your expectation and... More 

Naples, Florida
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

There was a time when the Ritz Carlton had high standards but now I think they rely on there reputation of days gone by. They are nothing special and don't seem to value their guests. We stayed only one night but were disappointed.

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Pleasant Grove, Utah
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

When you hear the name "The Ritz" you expect nothing but the best! This experience, although decent, did not impress me. The hotel is clean with a good location, but there was little "wow" factor. Our one lunch at the hotel took nearly an hour and a half, and we had to bully the manager to comp the meal. I... More 

Was this review helpful? Yes 1
JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Dlayne S, Thank you for sharing your feedback with the Trip Advisor Community regarding your recent experience at The Ritz-Carlton, New Orleans. I am sorry to learn of poor service provided to you in the restaurant during your visit. This is certainly below our standards and for that I sincerely apologize. However, I was pleased to know that you... More 

Allentown, Pennsylvania
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

6 night stay for our 25th wedding anniversary. Received a warm welcome and we're given an upgrade to an executive suite. Though a bit dated,(currently making renovations) the Ritz is a classy hotel with friendly staff and in a great part of town. You're one block from Bourbon street and the heart of the French Quarter. Step out the front... More 

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New Orleans, LA
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A group of us go to tea at the Ritz twice a year. Always loved it. This time - not so. Service was poor and slow. The food portions were cut down considerably. You use to get large scones that were the size of bisquits, not you get miniature scones (2) that are no larger than a vanilla wafer. We... More 

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JOliver-GM, Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear LoveNature53, Thank you for sharing your feedback with the Trip Advisor Community regarding your recent visit to The Ritz-Carlton, New Orleans. I am sorry to learn that your experience at tea was not as you have come to expect. It is evident that we fell short on our promise to provide the finest personal service and facilities for our... More 

Tuscola, Texas
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel has two things going for it, location and the friendly staff. That's about all. With the price of this establishment, I would expect to have internet included, it was around $13 per day. The coffee bar prices were a little high but it closed too early. The rooms are small for the price and the bed was very... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear ScubaSteve39932, Thank you for sharing your comments with the Trip Advisor Community regarding your recent experience with us at The Ritz-Carlton, New Orleans. I would like to sincerely apologize for the failure to inform you of the water advisory upon check in as well as the discomfort of the bedding in your guest room. The genuine care and comfort... More 

Council Bluffs, Iowa
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We spent a long weekend at the Ritz in May and had a great time. The hotel is within walking distance of everything. The staff at the hotel were amazing from the moment we checked in at the front desk. The food in the restaurant was excellent. We were celebrating our anniversary and mentioned it one time when a waiter... More 

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Burlington, Canada
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is an oasis of good living in a very noisy, messy city. In true Marriott fashion, our feather free room was not ready when we arrived three hours late due to air line delay. BUT we were whisked up to the Concierge lounge where we waited in comfort while enjoying amuse bouches and drinks. Tim, the evening concierge,... More 

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San Antonio, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed this hotel in July 2015 , it was amazing ! Upon making the reservation I mentioned that the occasion was my boyfriends birthday. When we arrived , three custom made cupcakes with ' happy birthday ' waited for us at our room. Hotel is clean and staff was amazingly friendly and accommodating ! Mr. Oliver must be doing a... More 

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Downers Grove, Illinois
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Love it! Stayed here several times when on business, great location, very elegant and spacious rooms, and fabulous spa treatments! Event staff very helpful and pleasant to work with. Would stay again when in town! I highly recommend this property no matter if you are in New Orleans on business or leisure.

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Hotel Review Summarization

What travelers say

  • French quarter(33)
  • Very nice(21)
  • Club level(20)
  • Bourbon street(5)
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