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The Ritz-Carlton, New Orleans

Certificate of Excellence
4.5 of 5
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921 Canal Street, New Orleans, LA 70112
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Complimentary Breakfast
The Ritz-Carlton, New Orleans
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Ranked #30 of 155 Hotels in New Orleans
Certificate of Excellence
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4 of 5 stars reviewed yesterday
Raymond E Miami, Florida
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1,569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Top Contributor
91 reviews 91 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Ritz hotel is located right on Canal which separates the French Quarter and uptown New Orleans so good location in the middle of everything. This hotel is very nice and has many usual Ritz advantages but service is not quite up to usual Ritz standards. The food in the hotel is excellent and the beignets were as good as... More 

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toronto
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed yesterday NEW

They say it has been newly renovated, if this is their renovation, they should call it the Holiday Inn. Moving to a newer renovated room - club floor only- was another $1200 on top of the $500+/night we were already paying. Room amenities were lacking compared to other Ritz-Carltons. Their bath amenities smelled bad and so strong that I had... More 

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San Francisco, California
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staying in this hotel now, and it is delightful. The room is spacious, comfortable and quiet. Service has been good. The location is perfect. Honestly, I have no idea why anyone would be disappointed here. It's been great.

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Bakersfield, California, United States
Top Contributor
284 reviews 284 reviews
87 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had amazing service here. Everyone was right on point. Only two street from bourbon so perfect location. Great spa here. The evening jazz down stairs was amazing. I'd 100% stay at this location again. Loved it and amazing places to eat right out the back door.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was a first trip to a Ritz Carlton. Every single person we encountered was courteous, friendly and went above and beyond to make our stay memorable The rooms were nice, the beds were comfy and the bathrooms were awesome! It was our anniversary and we got a complementary upgrade, a bottle of champagne, beignets and dessert. (All from different... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Amy A., I am so glad that you had a memorable anniversary stay with us at The Ritz-Carlton, New Orleans. We look forward to being your anniversary destination for years to come. Thank you for sharing your experience with the TripAdvisor community. Best Regards, Jim Oliver General Manager More 

New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Last Thanksgiving my boyfriend and I decided to have a "staycation" when we realized both of our families would be out of town / out of the country for Thanksgiving Holiday. I decided to treat us with a stay at the Ritz (walking distance from our condos) in order to not have that lonely alone for the holidays feeling. Our... More 

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Philadelphia, Pennsylvania
Top Contributor
53 reviews 53 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was in awe our entire stay; they know how to do everything just right! Our room was beautiful, very comfortable and had many amenities. We were guests at a wedding held in one of the hotel's banquet rooms and everything was just exquisite. Every menu and service was impeccable and the staff was quite discreet. I never forget the... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear DSpa0514, Thank you for sharing your experience with the TripAdvisor Community. I am so pleased you brought our signature Gardenia scented candle home with you. Every time you light it, I hope you are transported back to The Ritz-Carlton, New Orleans and the memories you created with us during the wedding festivities. Best Regards, Jim Oliver General Manager More 

Boston, Massachusetts
Top Contributor
57 reviews 57 reviews
39 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

In general Ritz-Carlton hotels are reliable for luxury amenities and really good service, at prices that are commensurate. This hotel delivered on all the brand promises; it was very nicely decorated, very comfortable and provided good service. The location is excellent. We walked everywhere, yet were still able to retire to quiet and comfort. Definitely a good choice. The courtyard... More 

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Enid, Oklahoma, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Disappointed. I felt like we splurged a little compared to the price of other rooms in the French Quarter. While I must say that the service was stellar, the hotel really needs some work. Our door never wanted to latch. We had to fight with it every time. Also, our tub would never fully drain. So we spent our showers... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear Amber S., Thank you for sharing your feedback with the Trip Advisor Community regarding your recent experience at The Ritz-Carlton, New Orleans. I value your comments and will use them to improve the service and products we offer our guests. I apologize for the issues you encountered in your room. This is certainly below the Ritz-Carlton standards. I am... More 

The Plains, Virginia, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Love staying at this hotel. Great location and fabulous service. The gym is also terrific. If you have time, use the spa services before you go to the davenport lounge for cocktails and terrific jazz.

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Hotel Review Summarization

What travelers say

  • French quarter(33)
  • Very nice(21)
  • Club level(20)
  • Bourbon street(5)
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