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All 148 New Orleans hotels »

The Ritz-Carlton New Orleans

4.5 of 5
921 Canal Street, New Orleans, LA 70112
Hotel amenities
The Ritz-Carlton New Orleans
Ranked #17 of 148 hotels in New Orleans
4.0 of 5 stars 616 Reviews
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616 reviews from our community

What travelers say about this hotel
  • Club level(35)
  • French quarter(30)
  • Bourbon street(18)
  • Very nice(14)
  • Davenport Lounge(11)
  • Room service(8)
  • Common area(7)
  • Only complaint(7)
  • Valet parking(4)
  • Friendly and helpful(4)
Traveler rating
    320
    147
    65
    58
    26
Only show reviews for Family (67) | Couples (218) | Business (137)
Date Rating
Virginia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 28, 2012 NEW

We stayed here for a business convention. Out of the gate, the hotel did not have our group's rooms ready when promised. Some members had to wait several hours, after arrival, to check in. Only after our leadership complained did the hotel offer any compensation: a below-normal, small bottle of wine given to each room of our attendees. We had... More

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See 2 more reviews by VaTourist_8 for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
May 29, 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage and are sorry to learn that your experience was less than satisfactory. Please call Matt Helms or Donna Brown at 504-524-1331 to discuss your concerns. Your review is incredibly important to us as a hotel that prides itself on providing... More

1 review
1 of 5 stars Reviewed May 28, 2012 NEW via mobile

Booked 2 rooms 2 months in advance and was denied the 2 beds in each room we requested. The manager on duty did not care, was very rude, and did nothing to make up for their mistake. I expected more from a high end hotel. Will not return.

Was this review helpful? Yes
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
May 29, 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Please call Matt Helms or Donna Brown at 504-524-1331 to discuss your concerns. Thank you very much for helping us, we appreciate your feedback and hope to earn back your business. More

Raleigh, North Carolina
2 reviews
2 of 5 stars Reviewed May 27, 2012 NEW

Nice room... Horrible customer service. For the money, stay elsewhere. This was my first time ever at any Ritz Carlton. I have heard of their impecible customer service and catering to their customers. Not at this hotel. Keys did not work after check in, requested more pillows ... Three calls later they came. Housekeeping busted in our room at 7... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 26, 2012 NEW

While the Ritz-Carlton brand is synonymous with stellar service and lovely properties, its New Orleans property falls short on the first criterion. The facilities are beautiful, the location excellent (near the French Quarter but not at its noisy centre), the rooms comfortable, the spa wonderful, the food excellent. The hotel's biggest challenge is service. For example, they called my room... More

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Tucson, Arizona
Senior Contributor
39 reviews 39 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW

This hotel has old world beauty and charm, but the customer service at this property is not up to the usual over the top Ritz-Carlton standards. I found the staff to be less than excited about working at this hotel and fairly unresponsive to basic questions. For example, they appeared uneducated about the hotel's basic ammenties and they acted board... More

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See 3 more reviews by TravelHistory for New Orleans
Niceville, Florida
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

We booked this hotel because of it's luxurious style and convenient location near the French quarter. Not exactly a cheap getaway hotel, but it's definately a great pick for a romantic weekend for two. This place has all the commodities you can wish for in a hotel. Easy valet parking, excellent friendly and well trained staff, great kitchen, classy and... More

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New York City, New York
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 23, 2012 NEW

I have never been unhappy at a Ritz Carlton, and my stay at the Ritz Carlton in New Orleans this past weekend was no exception. The hotel is beautiful, but still charming. We loved walking in during the evenings and hearing the live jazz music. My husband and I inadvertently planned our trip during Tulane's graduation weekend. Despite how full... More

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RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
May 24, 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Thank you for expressing your concern regarding the separate elevator systems. We have a separate guest elevator to ensure that non-guests cannot access the guestroom floors from the first floor of the hotel. While it may seem like an inconvenience,... More

Houston, TX
Senior Contributor
27 reviews 27 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 21, 2012

I'll bet Jeremy Davenport didn't know he had an 8 year old fan base! Last year my son Jack was disappointed we didn't visit, he just got the Jememy Davenport cd. This trip he found out we were going on a romantic trip to New Orleans and pretty much insisted on coming with us, planned his wardrobe and of course... More

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See 6 more reviews by TXCtrow for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
May 24, 2012

Thank you for taking the time to share your experience in The Davenport Lounge. We sincerely appreciate your patronage and the photo of Jack with our headline entertainer Jeremy Davenport. Jeremy is an ambassador for the city and for our hotel. We hope that you will return again and appreciate that you took the time to write about your memorable... More

Louisiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2012

Traveled here for a quick get away. Hotel is beautiful! Staff was very informed and seemed to know there jobs. Rooms are beautiful. Furniture is antiques with great linens on bed. We were on the 12th floor overlooking Canal St. We could still hear the sirens during the night. Next time I will request a courtyard facing room.

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See 4 more reviews by tblanchard for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
May 21, 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Your review is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you very much for helping us, we appreciate your feedback and look forward to your return. More

New Haven, CT
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2012

Gorgeous lobby; luxurious room- with all the amenities; wonderful lounge with fantastic jazz; short walk to Bourbon Street and convenient to just about everything the city offers; attentive and perfectly trained staff . Top Shelf!

Was this review helpful? Yes
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
May 21, 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Your review is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you very much for helping us, we appreciate your feedback and look forward to your return. More

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Additional Information about The Ritz-Carlton New Orleans

  • New Orleans Ritz Carlton
  • Ritz New Orleans
  • Ritz Carlton New Orleans
  • Ritz-Carlton New Orleans
  • New Orleans Ritz
  • New Orleans Ritz-Carlton
Address: 921 Canal Street, New Orleans, LA 70112
Price Range: $$$

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The Ritz-Carlton New Orleans
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