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The Ritz-Carlton, New Orleans

4.5 of 5
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921 Canal Street, New Orleans, LA 70112
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Complimentary Breakfast
The Ritz-Carlton, New Orleans
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Ranked #28 of 155 Hotels in New Orleans
A recent review
5 of 5 stars reviewed yesterday
Jomad5 Pittsburgh, Pennsylvania
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1,540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
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Pittsburgh, Pennsylvania
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Good location. Staff was excellent. Room clean. I had a small maintenance issue that was taken care of immediately. Super quiet room even though hotel was probably sold out for jazz fest. Only had food at conference but it was excellent. I would definitely stay here again.

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Fort Lauderdale
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

I love Ritz Carlton, especially the club floor, and this one is my favorite. This hotel puts all the others I have stayed in to shame. The club floor is a separate section of the hotel, is very large with several rooms, lots of seating and delicious food all day. They also leave water, sodas, coffee and snacks out 24... More 

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Charlotte, North Carolina
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Finally stayed here but I understand now why this hotel stays fully booked--it is the best in the Crescent City. Definitely has excellent service at every turn, and the rooms and property are luxurious, clean and comfortable. The club level rooms are the way to go too, even though the price eillserm high at first glance. It's worth it! There... More 

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Pompano Beach, Florida
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Rooms were outstanding. Short walk to Bourbon street and areas with amazing antique shops. Housekeeping regarding the in room coffee service was not what you would expect from a hotel like this one. Club level service was excellent.

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Top Contributor
107 reviews 107 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is near the action. Having the lobby on the 3rd floor keeps some distance from the street traffic. Note there are homeless folks and a fair number of ramblers in the area of Canal St The room is nice and hotel well kept. The workout area could use some improvements- but it may be as much based on... More 

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Saint Louis, Missouri
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in this hotel many times over the years. It is the best! Quiet, yet centrally located right on Canal Street and by the Quarter. Service is up to normal Ritz carlton standards, which means all but perfect. Having Jeremy Davenport playing and singing in the Lounge is an extra treat.

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Naples fl
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This is probably 1st or 2nd best hotel in NOLA, but we were a little disappointed in the housekeeping service. They did not restock supplies like kleenex, mini bar, or cups during our 3 day stay, and did not always empty the trash. As is typical at most hotels, the concierge was not as accessible as we would like, but... More 

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5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Spending four days here during the music festival. So far, we are underwhelmed by this hotel. Rooms need to be painted and spruced up. Looks like a dog scratched the molding, and no one cares what the rooms look like. We spent two days with a broken shower and missing light; we finally had to get angry and demand these... More 

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JOliver-GM, General Manager at The Ritz-Carlton, New Orleans, responded to this review

Dear JRTtaveler, Thank you for sharing your comments with the Trip Advisor Community regarding your recent experience with us at The Ritz-Carlton, New Orleans. I do apologize for the lack of responsiveness to the broken shower and lights in your room as well as the lack of housekeeping service. This is certainly below The Ritz-Carlton standards for which we are... More 

Pensacola, Florida
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We did a long weekend, my boyfriend and I. I had stayed here prior to this rating but enjoyed it more this time around. The Club Level is well worth it. Multiple rooms that are decorated very nicely! We went before Christmas so it was bit chilly but before heading out for the evening we always started in the club... More 

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Fort Lauderdale, Florida
Top Contributor
135 reviews 135 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to New Orleans for 2 nights over Easter weekend. The included breakfast with our room was superb. Omelet station, poached eggs, assorted fresh baked breads, cheeses, fresh fruit, yogurt, assorted breakfast meats, hash-browns...I could go on and on. A super start to our days..The bed was amazingly comfortable and we slept very well. The rooms are well insulated and... More 

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Hotel Review Summarization

What travelers say

  • French quarter(33)
  • Very nice(21)
  • Club level(20)
  • Bourbon street(5)
Questions? Get answers from hotel staff and past guests. Ask a question

468 photos of this hotel

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Room/suite (95)
Dining (24)
Hotel & grounds (51)
View from room (16)
Bathroom (30)
Pool/beach area (5)
Business center/function rooms (2)
Other (89)

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Amenities (42)
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Standard King Room (44)
The Hotel (43)

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Room/suite (8)
Hotel & grounds (4)
Dining (2)
Pool/beach area (1)
Other (6)
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