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Doubletree by Hilton Hotel New Orleans

3.5 of 5
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300 Canal Street, New Orleans, LA 70130-1010
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Doubletree by Hilton Hotel New Orleans
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Ranked #113 of 155 Hotels in New Orleans
A recent review
5 of 5 stars reviewed yesterday
Kawanza P
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The customer service was excellent. The rooms were a little small. Loved it otherwise. The breakfast buffet was good and a lot of variety. The hotel is close to the French Quarter and across the street from the river walk.

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Belle Chasse, Louisiana
1 review
1 of 5 stars Reviewed 6 days ago NEW

This place is an embarrassment and is hurting our New Orleans tourism if this is a guest's first impression of the city. We arrive around 3:30 and was the 20th person in line that started OUTSIDE of the hotel in 95 degree heat. Only 2 people were working the front desk. Every now and a third lady, who later declared... More 

Was this review helpful? Yes 2

Travelers are raving about these New Orleans hotels

New Orleans, United States
1 review
1 of 5 stars Reviewed 1 week ago

Arrived at 6pm to check in After waiting in line 45 minutes I was informed my room wasn't ready. The average service time for each check in was 15 minutes. Finally at 7pm I threatened to go across the St to the Westin. Bingo, my room is ready. They offered me 10,000 points for my wait. Never got them Manager... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Katy, Texas
1 review
4 of 5 stars Reviewed 1 week ago

Great service and professional staff. Did not feel housekeeping was the best. We were there 2 days and our room was never vacuumed during our stay. Carpets needed cleaning throughout the hotel. Our reservation was handled well, and Jake the bellman was very friendly and helpful.

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Panama City, Panama
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't understand how a hotel, which is supposedly in a key location in New Orleans, has poorly managed facilities, Internet does not work well in rooms. We are currently being moved over to another room, and the A/C is not working properly because the filter is not clean. Front Desk needs to have a more caring attitude as well.... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at plenty of Doubletree, nothing compares...HORRIBLE....t.v. goes in and out, tub clogged, 3 days without room cleaned, and$18 rubbery breakfast food. Front desk was nice, but that's about it. Would not recommend to this to anyone.

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2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights. Our room was on the 15th floor away from general population. The hotel room was clean, they charged or towels daily and made the bed. Shower was awesome, super hot. We were there to party, so we only stayed in the room long enough to sleep and shower. The coffee shop downstairs was great. No... More 

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Port Arthur
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is located in the center of down town New Orleans, which makes it a perfect place to stay. You are across the street from Harris Casino, not to far from the Riverwalk, and any other place you would like to visit. The only problem I had with the hotel is that the doors close to hard. You can... More 

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Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The only good about this hotel (yeah the cookies were even bad, walnuts.... seriously) is the area. The river walk and harrah's was in eyesight. The $40 (36 without tax) is offendable! The hops were uninterested because they knew they weren't getting tips and more of a pain than u can imagine! The room although spacious was run down, pillows... More 

Was this review helpful? Yes 1
Stockbridge, Georgia
3 of 5 stars Reviewed 2 weeks ago

I was here visiting for a Family Reunion, the stay was overall okay.. the problem came when they threw away my Hand Grenade souvenir cups=. When I inquired to front desk they were not concerned.. then the hotel charged me 2x for parking when we had a discounted rate... After I returned home, I was able to talk to the... More 

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