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Doubletree by Hilton Hotel New Orleans

3.5 of 5
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300 Canal Street, New Orleans, LA 70130-1010
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Doubletree by Hilton Hotel New Orleans
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Ranked #106 of 156 Hotels in New Orleans
A recent review
5 of 5 stars reviewed 2 days ago
Susan A ventress, United States
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1,231 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Allentown, Pennsylvania
Top Contributor
83 reviews 83 reviews
18 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Very disappointed in this Hilton. As a Hilton Honors Gold member I expect more from this brand. Breakfast was expensive. Gild members only get a discount off the buffet, not free breakfast. The room was rundown and dirty. The other guests were outrageously noisy and drink banging doors and screaming dorm the hallways from 1 to 4 in the morning... More 

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kenjackson23, General Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Your patronage is very important to us, and I am sorry that our efforts fell short of your expectations in some areas. Gold Honors members receive complimentary continental breakfast throughout the Hilton Brand. Here at the DoubleTree New Orleans we offer the value of the continental breakfast towards upgrades within the Food and Beverage outlets which includes PJ's coffee, lunch... More 

ventress, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this Double Tree on many occasions. The location is convenient to the streetcar, Harrah's, many restaurants, River Walk and much much more. It is convenient to park your car and walk to all of these businesses not to mention safe.

Review collected in partnership with DoubleTree by Hilton

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Top Contributor
146 reviews 146 reviews
39 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nothing fancy about the lobby but the rooms are large and well appointed. VERY close to Harrah's casino and walking distance to the French Quarter. It was a little far to walk back from Bourbon Street in the early morning hours so I did take a cab. Safe walk in early evening. Just wasn't comfortable walking back at 2am.

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Bowling Green, Florida
1 review
4 of 5 stars Reviewed 5 days ago NEW

I travel by nature because of my job and stay at a lot of hotels. The Doubletree is a niceplace to stay. They do take care of their guests. The Staff here is awesome, ask and you shall recieve. Nena, in the restaurant is one of the most friendly an attentive servers known to man. If for nothing else, I... More 

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Houston, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago

This location was amazing. Across the street from the casino and only blocks away from the French Quarter. Bria from the front desk could not have been any more welcoming, She had an amazing smile and check on us when we arrived to the room and showed outstanding customer service. The restaurant on site gives you a different feeling about... More 

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Jackson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location to sitesee Nawlins. . .clean and great staff! Just what I expected from the Hilton brand. Only thing I missed. . . I wish we could have left our vehicle parked there while on our 5-day cruise.

Review collected in partnership with DoubleTree by Hilton

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Stillwater
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

From the moment we gave our car to the valet there was a unwelcoming atmosphere, and checking into our room felt like a cruel game of charades. We were told the day before we'd be able to check in early, that was false to say the least. Our car was checked in at 11am along with our bags, and although... More 

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kenjackson23, General Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Please accept our apologies for the delay you encountered in receiving your assigned room. Our established 3pm check in time is usually sufficient to allow us to service departed guestrooms in time for new arrivals. Sometimes this can be challenging especially if the volume of arriving guests is high and also if we are trying to match specific room types... More 

south usa
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

Our room was supposed to be ready at 3 PM, but wasn't. We were given a key at 5:30 PM. The desk clerk explained that they could show us no consideration since we booked through Orbitz: had we booked through them, they could have done something for us. This makes no sense to me. Orbitz didn't pay for the room,... More 

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kenjackson23, General Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Thank you very much for taking the time to write. Your opinions and comments are very important to us and we appreciate you giving us the chance to address the items you mentioned. I do hope your overall visit was enjoyable. We appreciate your patronage and hope you will consider staying with us again the next time your travel plans... More 

Top Contributor
212 reviews 212 reviews
77 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Centrally located between Bourbon Street and Pier Shopping off Canal Street. Hotel rooms seem older and in need of renovation but clean. Air conditioner was set as low as possible but still unable to cool as desired for a March stay. Front desk was friendly and accommodating for our large group. Hotel has restaurant, coffee shop and yogurt store attached.... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location to French Quarter and Riverfront. Outdated rooms. Tired decor and damp rooms. Attracts the spring break crowd so bring ear plugs in the spring. Avoid the WoW Cafe for breakfast. Nobody in there but took 40 minutes for an omelette.

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