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All 152 New Orleans hotels

Chateau Hotel

2.5 of 5 Hotel   |   1001 Chartres St, New Orleans, LA 70116
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Ranked #77 of 152 hotels in New Orleans
A recent review
4 of 5 stars reviewed 1 week ago
505Taste Santa Fe, New Mexico
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418 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Santa Fe, New Mexico
Top Contributor
78 reviews 78 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice hotel, but what makes it exceptional is its location and staff. The rooms open into the courtyard which gives you an New Orleans feel. This is a true French quarter hotel so, some of the rooms can be small and others may have thin walls. So, when making the reservations be sured state "what you want" in your room.

Was this review helpful? Yes
Sarah D, Manager at Chateau Hotel, responded to this review

I love hearing that our staff made you feel welcome! We're all about southern hospitality, so this is one of the best compliments you could give to us. Thanks for the review. I hope you'll stay with us on your next trip to NOLA. Till then, Sarah Drake Manager More

Lecheria, Venezuela
2 reviews
3 of 5 stars Reviewed 1 week ago

The PROS : The hotel is great, we love old style and from that point of view, we were not disappointed. The location is excellent, in a very quiet area. The CONS : the air condition system, located on the roof, is very noisy; there is no dining room for having the breakfast : it is either in the bedroom,... More

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Was this review helpful? Yes
Sarah D, Manager at Chateau Hotel, responded to this review

It's great to hear that you enjoyed our accommodations and location, Pierre. I take customer feedback very seriously, so really appreciate you taking the time to tell us what we should work on. I'll have our maintenance crew get on the roof later this week to see what we can do about that air conditioner. Thanks for the review and... More

Chicago, Illinois
Contributor
20 reviews 20 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I were spending 4 days in New Orleans. We wanted to park our car and walk throughout the city. Chateau Hotel Fit the bill. It is right in the French Quarter, quite close to the downtown area. We got there and the room was ready. Parking was more affordable than other restaurants in the area. We paid... More

Was this review helpful? Yes 1
Sarah D, Manager at Chateau Hotel, responded to this review

Thanks for taking the time to give us some feedback, Larry. I'm glad that you enjoyed our accommodations and were close enough to walk to everything you wanted to visit. That being said, our service should always be on point. I plan on bringing up your review at our next staff meeting, so that everyone will know to be more... More

Greeley, Colorado
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice old hotel with a great courtyard. The room was very clean and very small. The idea was to just sleep in it rather than spend time in it. Sleeping in past 6:30 in the morning is impossible because our room was next to the street and the help, other guests, and passerby's seem to like hanging out in front... More

Was this review helpful? Yes 1
Sarah D, Manager at Chateau Hotel, responded to this review

I'm so happy that you enjoyed our accommodations. Being an old hotel, we do have very thin walls and noise can be an issue. I'm sorry that you were woken up early. I will speak with my staff about keeping noise to a minimum that early in the morning. Thanks for the review and I hope you enjoyed your vacation... More

San Francisco, California
1 review
1 of 5 stars Reviewed 3 weeks ago

We looked at the pictures and the descriptions on the hotel web site, and were excited to get to stay at this hotel. To our big surprise and big dismay, upon checkin we found out that we had been placed in an annex down the street - OFF THE HOTEL. We have yet to find any place where there is... More

Was this review helpful? Yes
Sarah D, Manager at Chateau Hotel, responded to this review

I am so sorry to hear you had an unpleasant experience. I know our staff did try very hard to accommodate your needs, including removing a chair from our lobby to place in your room, as requested by you, responding to a number of reports about the bathroom which we found to be operating properly and housekeeping responded to your... More

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there for two night and unfortunately I didn't sleep for the two nights. Our room was right on the street, very noisy. Apart from that everything was fine, nice swimming pool and nice location, we walked everwhere

Was this review helpful? Yes
Sarah D, Manager at Chateau Hotel, responded to this review

Thanks for the high rating, Nancy! Being in the French Quarter things can get a bit noisy. I'm glad it didn't detract from your experience with us. I really appreciate your review and hope you'll stay with us again on your next trip to NOLA. Till then, Sarah Drake Manager More

Iowa
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 3 weeks ago

If I could give this hotel a -1, I would. I imagine if you actually stay at the hotel, it may be nice. I booked based on the charming photos of the hotel on the website. Our group arrived late in the night to discover we were staying in an "annex" of the hotel down the block and right across... More

Was this review helpful? Yes
Sarah D, Manager at Chateau Hotel, responded to this review

As you can imagine, I'm very disappointed that you didn't enjoy your stay with us. Our suite building has rooms 3 times as large as our normal suites, so generally guests prefer to stay there. I wish you would have alerted us to the noise. I have no problem putting unruly guests out at 3:30 am. We also have an... More

Fort Smith, Arkansas, United States
Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When we first arrived, I was greatly impressed by the beauty and architecture of the hotel. Also, the night concierge was very informative. I have beautiful photographs from this day. The rooms were nice. The bathroom was recently remodeled. However, the next day of our stay, when I went to get the keys to my car, I was shocked to... More

Was this review helpful? Yes 1
Sarah D, Manager at Chateau Hotel, responded to this review

I'm so sorry to hear that you had a bad experience with us. That was our mistake and we should have owned up to it better. Thanks for taking the time to write us with your feedback. We're created some new rules for our valet system, so this shouldn't happen again. Cheers, Sarah Drake Manager More

Monroeville, Pennsylvania, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff: Extremely friendly and helpful. Desk is manned 24/7. Location: Great. Central to the French Quarter Rooms: Make sure to request a room inside the hotel proper. Our first two nights, we were in a room in an adjacent house that opened directly onto the street. It was extremely small and poorly maintained. For our 3rd night, though, we were... More

Was this review helpful? Yes 2
Sarah D, Manager at Chateau Hotel, responded to this review

I'm so happy that we could switch you into a room that was more to your liking! We are in one of the best locations possible to explore NOLA and I hope you had the chance to explore every nook and cranny of the Quarter. Thanks for the feedback here on TripAdvisor. I hope you'll stay with us on your... More

Urbana, Illinois, United States
Contributor
20 reviews 20 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just got back from New Orleans and one of the best parts of our visit was this hotel. The hotel is very central to the French Quarter. It's a couple of blocks from Bourbon Street, a couple of blocks from the French Market and on the same street (Chartres st to be exact) as the St Louis Cathedral and... More

Was this review helpful? Yes 1
Sarah D, Manager at Chateau Hotel, responded to this review

I'm so happy that you enjoyed your time in New Orleans, Carly! It means so much that you would stay with us again. Thanks for the feedback on your room. I really appreciate the review and look forward to welcoming you back again soon. Till next time, Sarah Drake Manager More

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Additional Information about Chateau Hotel

Also Known As:
Chateau Hotel New Orleans
Chateau Motor Hotel
Chateau New Orleans
Address: 1001 Chartres St, New Orleans, LA 70116
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Chateau Hotel 2.5*
Official Description (provided by the hotel):
Guests of the Chateau Hotel can enjoy an afternoon relaxing by the pool, set amongst a beautifully landscaped courtyard with classic statuary and fountains. In the evening, the courtyard transforms into a romantic setting for guests to enjoy evening cocktails at the Patio Bar before a night out on the town. The Chateau Hotel is perfectly positioned just two blocks from famed attractions such as Jackson Square, Bourbon Street, the Old French Market and the Mississippi River.We invite you to stay at the Chateau Hotel where you will be treated like royalty in a timeless and intimate setting as a visitor to our exciting city. ... more   less 
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