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Embassy Suites New Orleans-Convention Center

3.5 of 5
315 Julia Street, New Orleans, LA 70130 (Central Business District)
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Embassy Suites  New Orleans-Convention Center
Ranked #96 of 150 hotels in New Orleans
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438 reviews from our community

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Date Rating
Phoenix, United States
1 review
5 of 5 stars Reviewed May 20, 2013 NEW

Great Hotel, close to everything. Canal Street is a little far to walk, only $6 or so by cab. Convention Center is only two block a way. Staff was very very friendly. We valet park for two of the three day and they were great.

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Review collected in partnership with Embassy Suites Hotels

A TripAdvisor Member
2 of 5 stars Reviewed May 20, 2013 NEW

The hotel lobby was inviting and staff was friendly. I'd ordered cheese and fruit platters and beer and water to be waiting for us in the room when we arrived. We were promised it would be delivered the next evening. It finally arrived the day after that. Restaurant and roomservice menues, one in the same,was extremely limited. Pizza was good.

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed May 19, 2013 NEW via mobile

overall the hotel was decent, however the rooms we worn. The cleaning staff did a good job but the faucets and shower were rusty and stained. The walls and ceiling were water stained and dated. Parking at the hotel was expensive for the area and the valet was often by himself so cars moved out slowly. The hotel is near... More

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See 3 more reviews by Jaybwh for New Orleans
libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 20, 2013

APOLOGY – CONDITION The staff at Embassy Suites New Orleans Convention Center would like the opportunity to apologize for the inconveniences that you encounter during your stay. On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. We are pleased to announce that renovations... More

Palo Alto, CA
1 review
3 of 5 stars Reviewed May 15, 2013 NEW

I'm impressed with the general experience that I had at the hotel, but there were a couple of things that really made me give this just an OK rating. Considering that it isn't right near much activity in NOLA, I expected the hotel to be better. The door knobs were falling off, the heated/aircontitioning unit was very noisy, the shower... More

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Review collected in partnership with Embassy Suites Hotels

Peoria IL
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 14, 2013

Loved the proximity to the convention center and Canal St. Had a room in the lofts building which was fine. The a/c didn't work in my room nearly as well as it did in the hallway. This would be an issue for most people but I'm always cold so I didn't mind. Really loved the exposed brick in the bathroom... More

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libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 15, 2013

Thank you for your feedback regarding your stay at Embassy Suites New Orleans Convention Center. While we are very happy that you chose our hotel for your recent stay, we are also sorry that you were disappointed with some aspects of your stay with us. Our main concern is for all our guests to experience an exceptional stay and we... More

Birmingham, United States
1 review
5 of 5 stars Reviewed May 13, 2013

It is hard to beat the location, great staff, and price of this hotel. Lots of great bars and restaurants within walking distance. Across the street from the Convention Center and a short taxi or walk to Bourbon. Traffic in never bad around the hotel either.

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Review collected in partnership with Embassy Suites Hotels

libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 14, 2013

The staff here at Embassy Suites New Orleans Convention Center would like to personally thank you for taking the time to provide us with the positive feedback regarding your visit. Our primary concern is for all of our guests to have an exceptional experience. We are happy to share this internally with our team to reinforce our service culture. Thanks... More

Oxford, Alabama, United States
1 review
4 of 5 stars Reviewed May 12, 2013

I chose Embassy Suites for proximity to the convention center. It had received some bad reviews on line, but I found it very nice, and I would definitely stay there again. Free wifi worked great every day but the last 2 of my stay. Breakfast, and evening cocktails were excellent. Several good restaurants close by, and easy walking distance to... More

Was this review helpful? Yes

Review collected in partnership with Embassy Suites Hotels

libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 15, 2013

The staff here at Embassy Suites New Orleans Convention Center would like to personally thank you for taking the time to provide us with the positive feedback regarding your visit. Our primary concern is for all of our guests to have an exceptional experience. We are happy to share this internally with our team to reinforce our service culture. Thanks... More

McDonough, Georgia
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 11, 2013

Had the usual nice Embassy Suites amenities. Very convenient to the Convention center and Casino. The Lofts area is a separate building which is a bit awkward. Soundproofing on my floor in the Loft left a bit to be desired. Excellent breakfast, helpful staff.

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Review collected in partnership with Embassy Suites Hotels

See 4 more reviews by Dale K for New Orleans
libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 15, 2013

The staff here at Embassy Suites New Orleans Convention Center would like to personally thank you for taking the time to provide us with the positive feedback regarding your visit. Our primary concern is for all of our guests to have an exceptional experience. We are happy to share this internally with our team to reinforce our service culture. Thanks... More

Hampton, United States
1 review
4 of 5 stars Reviewed May 10, 2013

Great stay with the exception of the internet connection. I was disappointed to find out internet connection is not included with your room charge. There is an additional fee of $13 per day if you want internet connection.

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Review collected in partnership with Embassy Suites Hotels

libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 14, 2013

The staff here at Embassy Suites New Orleans Convention Center would like to personally thank you for taking the time to provide us with the positive feedback regarding your visit. Our primary concern is for all of our guests to have an exceptional experience. We are happy to share this internally with our team to reinforce our service culture. Thanks... More

Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 9, 2013

This was our 1st stay at an Embassy Suites and it was very more like a quality/holiday inn hotel. Carpets were dirty, furniture was old and dusty. Room cleaners were rude. Air conditioners in hallway and room were very noisy. Front desk seemed not to care about service when we called to tell them we didn't receive any clean towels... More

Was this review helpful? Yes 2
See 3 more reviews by pam e for New Orleans
libby s, Executive Assistant at Embassy Suites New Orleans-Convention Center, responded to this review
May 13, 2013

The staff here at Embassy Suites New Orleans Convention Center is very sorry to learn that your experience at our hotel was disappointing. Your feedback is truly appreciated, for it is one important tool which allows us the opportunity to improve the quality of our product and services. Your comments will be internally discussed with our management team for immediate... More

 
 
 
 
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Additional Information about Embassy Suites New Orleans-Convention Center

Also Known As:
Embassy Suites New Orleans Hotel New Orleans
Embassy Suites New Orleans Hotel
Embassy Suites New Orleans
New Orleans Embassy Suites
Address: 315 Julia Street, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #96 of 150 hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
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