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BEST WESTERN PLUS St. Charles Inn

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3636 St. Charles Ave., New Orleans, LA 70115-4690
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BEST WESTERN PLUS St. Charles Inn
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BEST WESTERN PLUS St. Charles Inn
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237 reviews from our community

Traveler rating
    113
    81
    28
    10
    5
See reviews for
66
74
17
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS St. Charles Inn
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Shawnee, KS
Reviewer
5 reviews 5 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 25, 2014

I usually try not to look to close when I travel to New Orleans, most of the hotels are a little rough around the edges with respect to cleanliness and maintenance. This hotel, however, is an exception. The property is well-maintained and exceptionally clean. The staff is first-rate - responsive and friendly. My wife and dogs traveled with me this... More 

Was this review helpful? Yes 1
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

excellent location not far from downtown or french quarters.streetcar runs right in front of hotel.free hot breakfast,free lighted secure parking.comfortable beds and clean room.Staff was courteous and professional.Will stay at this hotel every time i visit New Orleans

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Alexandria, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2014

Surprisingly nice hotel in downtown New Orleans. Free, secure parking was a big plus. Breakfast was good, though not great. Room was clean, beds were comfortable and there were no problems with our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Leesburg, VA, United States
1 review
5 of 5 stars Reviewed January 8, 2014

The staff at this hotel are terrific. Nice clean rooms and a good breakfast. I Highly recommend it. They always go out of their way to be accomodating and take good care of the customer. It is always my first choice when I go to visit my daught at Tulane University.

Review collected in partnership with Best Western

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Norman, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

Excellent hotel with easy access to Bourbon St. Customer service was top notch. anything that was need was just a phone call away or a stop at the front desk. Staff was very knowledgeable of the area around. 5 stars for sure!!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Memphis, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 3, 2014

Bed was comfortable and room seemed clean. Breakfast was pathetic, and HVAC was old. Hotel is well located and slightly cheaper than Hampton Inn. Will try airbbnb.com next time (in a month or so). NOLA is a tough place to stay overnight without paying way too much for what you get.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
atlantic beach,fl, United States
1 review
5 of 5 stars Reviewed December 31, 2013

Good location, close to trolley pick up.Nice clean rooms, comfortable beds, fridge and microwave and privacy. Great parking and green space for dog. OK breakfast, and ease of check-in and out. beautiful surroundings. Easy walking to stores and restaraunts.

Review collected in partnership with Best Western

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Indianapolis
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 29, 2013

Saw this hotel while riding the streetcars in N.O. several years ago and this trip decided to stay there. The off street parking worked out great even with a Suburban, the staff was friendly and the hotel was interesting in a quirky way as I had hoped. Unfortunately, it isn't a preserved old hotel, the lobby and rooms are completely... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Hoboken, New Jersey
Contributor
16 reviews 16 reviews
8 hotel reviews
128 helpful votes 128 helpful votes
1 of 5 stars Reviewed December 20, 2013

I stayed at this location in early December. While the room was clean and the location decent, the hotel DID NOT have hot water (staff claimed there was an issue). The staff further didn't take any steps to resolve the issue, it was as though I was a bother to them. I'd accept the behavior if this was a low... More 

Was this review helpful? Yes 1
melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

I do apologize that you felt we did not take your complaint seriously. The pump went out on our boiler. We called the repair service and had the pump replaced by the afternoon. I assure you we take all guest complaints seriously and act to rectify the situation. Thank you for reporting your issue. Melissa Albert General Manager More 

Irving, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2013

This is the best location in New Orleans. They have a great staff very attentive. The street car is right across the street from the hotel taking you downtown to the French Quarter or uptown to the Audobon Zoo or Jacques-Imo's!

Review collected in partnership with Best Western

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