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All 153 New Orleans hotels

BEST WESTERN PLUS St. Charles Inn

2.5 of 5 Hotel   |   3636 St. Charles Ave., New Orleans, LA 70115-4690
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Ranked #41 of 153 hotels in New Orleans
A recent review
5 of 5 stars reviewed 5 days ago
Jeff L Irving, United States
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188 people have reviewed this hotel

Traveler rating
    84
    66
    26
    7
    5
See reviews for
58
53
12
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
salt lake city
Top Contributor
106 reviews 106 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Having parents who are both smokers, I can definitely say that our room smelled of cigarette smoke. I should have said something but we were tired from our drive and we weren't planning on lounging in the room anyway. All the common areas smelled fine but that only made our room stood out even more and not in a good... More

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Irving, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This is a great location in the Garden District/Uptown area. Beautiful location, in a neighborhood setting on my favorite street in New Orleans. The excellent staff will take care of your every need. Very convenient to Uptown or downtown to the French Quarter.

Review collected in partnership with Best Western

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The Best Western on St. Charles is a no nonsense, well managed hotel. We stay in there because it is near Tulane University. I have stayed there at least five times and will continue to stay there. All runs perfectly. The staff is terrific in every department. There is absolutely nothing to complain about.

Review collected in partnership with Best Western

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West Palm Beach, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Beautiful hotel. Great location. Rooms are comfortable and relatively clean. Service is marginal at best. Front desk is nothing but warm body zombies. Night Auditor Jen is a nightmare!!! She obviously hates people and hates her job. Just too bad she takes it out on the guests instead of getting therapy.

Was this review helpful? Yes 1
melissaalbert, Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

I am sorry that your stay was not all that it could have been. Please be assured that I will address your issues with my staff. We hope you give us another try when you are back in the area. Melissa Albert General Manager More

London, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I have stayed here many times and have never been disappointed. This time our daughter and grandchildren came as well and also raved about it. The rooms are roomy and clean the beds are comfy and the staff is amazing even the manager comes and chit chats. The breakfast is one of the best we have had.... More

Review collected in partnership with Best Western

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melissaalbert, Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

It was a pleasure having you guys. I am so glad your family enjoyed the city! We look forward to seeing you again. Melissa Albert General Manager More

Senior Contributor
26 reviews 26 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Accessible to public transportation. Maybe 20 minute train ride to canal st. Staff are a little nice. Breakfast is free but it is not that good. I end up eating only egg and eating orange fruit. So far the hotel smells good. But small. Close rite aid store if u wanna buy some beer.

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melissaalbert, Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

Thank you for taking time to review our hotel. We appreciated your feedback. Melissa Albert General Manager More

1 review
4 of 5 stars Reviewed 2 weeks ago

Great deal and great hotel in the garden district. We use this hotel when going on a cruise. The Mexican restaurant next door is great too. Full breakfast in the morning. Very clean and that is one of the things we look for in a hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

Thank you for taking the time to write this review. I am so glad you enjoyed your stay. We hope to see you next time you cruise out of New Orleans! Thank you, Melissa Albert General Manager More

Bolingbrook, Illinois
Top Contributor
90 reviews 90 reviews
39 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Right on the St. Charles Street Car Line, this Best Western Hotel really came though for us! Our daughter serving in the military in New Orleans had emergency surgery at Touro Hospital which is just a block or so away. The hotel staff were very flexable and nice about accomadating our stay as we didn't know when she would be... More

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melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

I am glad we were able to make a difficult time a little easier. We hope you will keep us in mind if you come back to New Orleans. Thank you, Melissa Albert General Manager More

Ormond Beach, FL
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was the perfect accommodation for our stay in New Orleans...loved the spacious room with a very comfortable bed, extra vanity, nice complimentary breakfast, off street parking, and super location on St. Charles. Staff friendly and accommodating. Excellent value. We've stayed at this hotel several times and will again when we next visit NOLA.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

Thank you for all your kind words! That extra vanity does really come in handy in the mornings. We look forward to seeing you the next time you come through New Orleans. Melissa Albert General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A good experience to know that there are still people with a good attitude to serve the guest. At time for check-In was bad the front desk clerk with poor quality customer service but BINGO 3pm change shift and very good front desk she resolved all my problems in a second thanks for that!! CONGRATULATIONS GM for two of your... More

Was this review helpful? Yes
melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review

I am glad we were able to resolve your issues. Our desk clerk did indeed work up to the last minute, and now we have a new member of the hotel family! We hope you enjoyed your stay Melissa Albert General Manager More

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Additional Information about BEST WESTERN PLUS St. Charles Inn

Address: 3636 St. Charles Ave., New Orleans, LA 70115-4690
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS St. Charles Inn 2.5*
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Also Known As:
Best Western Plus St. Charles Hotel New Orleans
Best Western New Orleans
New Orleans Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#30 Family Hotel in New Orleans #34 Business Hotel in New Orleans #54 Romantic Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
This charming New Orleans Garden District hotel is located on historic St. Charles Avenue and provides convenient access to the French Quarter, the Super Dome, The WWII Museum, and the Aquarium of the Americas. Situated in historic uptown New Orleans near the beautiful Garden District, the Hotel is an easy streetcar ride away from Audubon Zoo and is the closest hotel to Tulane and Loyola Universities. The BEST WESTERN PLUS St. Charles Inn is the ideal getaway destination.Enjoy convenient access to many local attractions when staying at this Louisiana hotel such as the New Orleans Art District, the French Quarter and several nearby museums. Hotel guests will also be close to a variety of outdoor activities such as biking, horseback riding, golf, hiking and fishing. Each of the 40 well-appointed guest rooms comes equipped with refrigerators, microwaves, cable television and wireless high-speed Internet access. Hotel guests are welcome to a complimentary deluxe continental breakfast each morning. Other hotel amenities include a state-of-the-art exercise facility, business center, and free parking. The BEST WESTERN PLUS St. Charles Inn is conveniently located directly on the streetcar line to provide convenient transportation to other areas of Louisiana. Take a ghost tour of some of the many historical cemeteries nearby or spend an afternoon in the City Park. Families especially will enjoy visiting the Audubon Park & Zoo or the Aquarium of the Americas. Both Tulane University and Loyola University are within one and a half miles of the hotel, making the BEST WESTERN PLUS St. Charles Inn ideal lodging for those visiting students. New Orleans also hosts a variety of events year round such as JazzFest, Mardi Gras and several major sporting events ... more   less 
Number of rooms
40

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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