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JW Marriott Hotel New Orleans

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614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
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1 room 1 guest
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JW Marriott Hotel New Orleans
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1,646 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Hotel New Orleans
See the most recent reviews
Aspen, Colorado
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at maybe 8 JW Marriotts in the U.S. and world, this is the very first one I've encountered which does not deserve the JW brand. Tiny rooms, non-existent Concierge club -not even open on weekends, bathrooms are an embarrassment to the brand, they are pitiful. The staff was nice and accommodating when I checked in, THE END. Too... More 

Was this review helpful? Yes 1
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Jenaswright, We are disappointed that you were not satisfied with our hotel. Please accept our apology for all that did not meet your expectation. We appreciate your feedback and will continue to explore ways to add value to our guest experience. Thank you for your kind word regarding our staff and our great location. We sincerely hope you will... More 

Ljubljana, Slovenia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel has a good location just outside the French Quarter. The room was nice, big enough and clean, the staff friendly. At the entrance you can get cold water and fruit tea. One morning we had breakfast at the hotel and it was very good too.

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Maja V, Thank you for taking time out of your day to let us know how you enjoyed your experience at our hotel. It is wonderful to hear that you loved our proximity to the iconic French Quarter, our nice and spacious guest rooms and our friendly staff. We are also pleased that you enjoyed the refreshments in the... More 

Yukon, Oklahoma
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

There are several Marriotts in the Bourbon St Area. This one has a roof top pool which is really nice. I was a bit concerned about noise but we didn't hear a thing. We were on the 23rd floor so I'm sure that helped. Staff is extremely friendly and helpful. Clean and comfy bed, clean bathroom. Nothing spectacular but a... More 

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear ShortyRau, We are thrilled thay you had a comfortable stay. It's great to hear that our pool allowed you to relax and enjoy the great weather this time of year. As you stated, we are just steps away from Bourbon St., but far enough away to allow you to enjoy a quiet oasis. We look forward to your return... More 

DEN
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not a whole lot to say here other than this hotel is just great and exactly what you expect from a JW Marriott. It's an escape from the hustle and bustle of the French Quarter without being far away. We were here as a family and only for one night. If you are taking kids to NOLA I think this... More 

Was this review helpful? Yes
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear Sheleeee, We are delighted to discover that you and your family enjoyed such an exceptional stay with us at the JW Marriott New Orleans. It is great that you loved our ideal location, stunning views and truly fantastic staff. We thrive on making our guests feel special so we are thrilled that we were able to do that for... More 

South Orange, New Jersey
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a king room with no room which wasn't bad the only let down was the fact that the bathroom was basically 4x4. Not room for 2 people. I had a great view of the city though. My highlight was the bar staff Brigitte. We spent 3 hours drinking (don't judge lol) because she made the best Margarita's. The... More 

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear MissQ495, Thank you for your endorsement and we would love to see you return to our hotel. We are happy you enjoyed the view and the tasty Margarita's by Bridgette. We appreciate your feedback and as I stated, look forward to your return. Sincerely, Cole Wallace Director of Operations JW Marriott New Orleans More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

From the beginning of the stay we had nothing but wonderful service. Lisa greeted me with an upgraded room for our special occasion and then the night bellman Paul helped us get a room with a beautiful view of the city. The hotel was very nice. The mattress and sheets very comfortable and I loved the shower and toiletry products.... More 

Was this review helpful? Yes
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear Dana R, We are honored that you chose to stay with us for such a special occasion. Thank you for letting us know how much you loved our terrific service, stunning views and comfortable accommodations. We are so glad that Lisa and Paul contributed to your outstanding experience as well. Happy Anniversary and we hope to have the pleasure... More 

Dallas, TX
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I come to New Orleans for the food. In fact, we were only going to stay 1 day and extended our trip so we could get to more restaurants. This was an on the fly choice and we weren't disappointed! Honestly, the shower! It was a dream shower! And the bath products, I want to order them on line for... More 

Was this review helpful? Yes 1
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear aceychasing, What a pleasure it was to hear that you were not disappointed in any way with your New Orleans experience. We are thrilled that you loved our luxurious amenities, delicious breakfast offerings and comfortable accommodations. Thank you for letting us know that our team was able to return your phone to you quickly. We truly appreciate your review... More 

Baton Rouge, Louisiana
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed on the 29th floor and had a great view. Albert was exceptional as a bellman. The pool was closed for maintenance the three days we were there and the entrance to the hotel off of Canal was frigid along with their bar area. This hotel is so convenient to the French Quarter and other attractions downtown.

Was this review helpful? Yes 2
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear Barb920, We would like to thank you for providing us with your valuable input on our hotel. We always love and welcome any and all feedback our guests have after staying with us. It is wonderful that you found our views stunning, out staff exceptional and our location convenient. Thank you for filling us in on Albert's notable hospitality.... More 

Santa Fe, Texas
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent a weekend here with my wife, for a short mini-vacation. It wasn't my first time at this hotel, but every time has been consistently nice. From the initial valet, to the experienced door man, to the check-in and check-out service, and the assistance from the door man & valet when we left, everyone was professional, cheerful and a pleasure... More 

Was this review helpful? Yes 2
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear Brian M, Thank you for returning to our hotel for another visit. We love hosting familiar faces and we are thrilled that you have enjoyed every moment of your time with us. It is great that you love our professional and courteous staff, clean guest rooms and river views. Thank you for your input on our elevator system as... More 

Atlanta
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I arrived at this hotel with high expectations. I have stayed at many JW Marriotts and I don't mind spending a little money on luxury. My wife and I was greeted by Paul the door man and he was super friendly and professional. Sadly, the room we stayed in was not cleaned thoroughly by housekeeping. The room was not vacuumed,... More 

Was this review helpful? Yes 2
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear hubAtlanta, Thank you for your kind words regarding Paul our doorman. Paul is an excellent representative of our hotel and we are happy that he made you feel valued and appreciated. Conversely, please accept my apology for the poor job that our housekeeping team did in preparing your room. We will be sure to share your feedback with the... More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Great location(17)
  • Canal street(11)
  • Room service(7)
  • Very nice(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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