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JW Marriott Hotel New Orleans

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614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
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1 room 1 guest
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JW Marriott Hotel New Orleans
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1,651 Reviews from our TripAdvisor Community

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Traveler rating
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    604
    199
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228
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449
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
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English first
  • All months
    (1651)
  • Mar-May only
    (449)
  • Jun-Aug only
    (489)
  • Sep-Nov only
    (346)
  • Dec-Feb only
    (367)
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Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is located near the French Quarter. Our room was clean and offered complimentary coffee, which was nice in the morning. We were placed in a room with a King-sized bed even though we had requested one with double beds. The concierge didn't apologize for this, but he was willing to put us in a higher floor to make... More 

Was this review helpful? Yes 1
Liberty, Missouri
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was very near the French Quarter. I loved the concierge club, I only went for breakfast, but it was wonderful. The room was nicely appointed, however for a corner King room, the room was a little smaller than I expected. However, it did have all the room that we really needed and was very clean! We had free... More 

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Clara S, We appreciate you taking the time to share with us what you loved about your stay at the JW Marriott New Orleans. It is great to hear that you loved our French Quarter location, fabulous concierge lounge and well-appointed guest rooms. We appreciate your input on the size of the rooms as well. We hope you will... More 

New York City, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great experience at this location. The staff was extremely welcoming, courteous and helpful. In particular the doorman Paul was polite and truly accommodating. We also had a great experience with Sandra and Demi who noticed we were in town for a special occasion and surprised us with complimentary champagne and sweets. All in all a great location!

Was this review helpful? Yes
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear Danielle N, We could not be happier to hear about your wonderful experience staying at the JW Marriott New Orleans. What an honor it is to host guests who are traveling for special occasions and you are no exception. Thank you for letting us know about Paul, Sandra and Demi's exceptional service and we hope you enjoyed the surprise.... More 

Newington, Connecticut
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the JW Marriott because I have just found Marriot to always meet or exceed my expectations. Although breakfast at the in house grill was pricey and the service was sub par for the Marriot the food was fantastic. Our room was adequate for the short stay we had or we would have requested a larger room if... More 

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear nelsypagan, We are delighted to hear that you have found consist excellence within the Marriott brand. We are also glad that you feel our hotel lives up to those high standards. It is great that you loved our delicious dining and excellent service from Lisa, Isabella and Tim. We are sorry to hear that you did not experience such... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This JW is in the perfect location to walk to the French Quarter or Bourbon Street area. The room was spacious and clean, and the bed was very comfortable. Free Wifi, and the in-room coffee was some of the best I have had (they also give you yummy cookies with the coffee!). I did enjoy the room service breakfast that... More 

Was this review helpful? Yes
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Amber R, What a pleasure it was to read about your truly exceptional stay at the JW Marriott New Orleans. We are thrilled that you loved your stay from our luxurious amenities on-site and our perfect location to our attention to detail. We are sorry to hear about the delay in fixing your safe and we hope it did not... More 

Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

We have been to New Orleans a few times. We had a great time, staff was incredibly friendly and very helpful. We had an issue with the room next door and security handled it immediately. Gym was well equipped. Room was nice and clean. Would absolutely come back.

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Anne J, We are delighted to hear that you enjoyed your recent stay with us. We greatly appreciate you taking the time to share your review. It is great to hear that you found our staff helpful, out fitness center well-equipped and our guest rooms exceptional. We are sorry to hear that you had an issue with the room next... More 

Memphis
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

it was an ok stay. Nothing really to rave about but it was a nice clean hotel. they were in the middle of some construction that was an inconvenience to us. They should have told us this before we locked in our reservations. No real issues.

Was this review helpful? Yes
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Richard W., Thank you your valuable feedback related to the improvements taking place in our hotel. We are sure that once all of the upgrades are completed, we are sure that we will be able to provide an experience for you that is more than just ok. We strive to provide a flawless experience and look forward to the... More 

Bethesda, Maryland
Level Contributor
92 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location and I loved how easy it was to walk to many different attractions in the city from here. When we first arrived (a bit early) - they didn't have the king room we had reserved available. They offered to put us in a room with two queens. We figured that would be okay... More 

Was this review helpful? Yes
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear ajt4, What a pleasure it was to read about your truly exceptional stay with us. We are so glad that you loved our ideal location, beautiful guest rooms and proactive service. Thank you for filling us in about our team going above and beyond to ensure that your stay was comfortable and enjoyable in every way. We are so... More 

Chicago
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

For a big commercial hotel I must say I was imoressed. We were greeted quirky by a bellman and fresh chocolate chip cookies from the hotel clerk. The room was nice and cozy. We got a good price. It's right across ofppfeom the casino which also includes good restaurants and nightlife.

Was this review helpful? Yes
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear David A, We are delighted to hear that you were impressed by our luxurious property. Thank you for taking the time to let us know what you enjoyed about your stay. It is great that you loved our welcoming staff, comfortable guest rooms and close proximity to nearby attractions and restaurants. Thank you again and we hope to welcome... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was ok. Hotel staff was very friendly and helpful but they hotel overcharged me. The ice machine didn't work on all floors. We had secured a rate of $199/night but the statement said $249/night. At checkout, I asked them to honor the rate and they said they had made the changes. Today, I checked my credit card account... More 

Was this review helpful? Yes 2
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Gabriel K, We are pleased to hear that you recieved friendly and helpful service from our staff. Deliverin outstanding service is a staple of what we strive to do for every guest. We apologize for the issues related to the ice machine and the overcharge on your bill. We will be sure to contact you to resolve the error.... More 

Hotel Review Summarization

What travelers say

  • French quarter(44)
  • Great location(17)
  • Canal street(11)
  • Room service(7)
  • Very nice(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (112)

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