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JW Marriott Hotel New Orleans

4.0 of 5 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
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JW Marriott Hotel New Orleans
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JW Marriott Hotel New Orleans
JW Marriott Hotel New Orleans
JW Marriott Hotel New Orleans
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1,400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Full Disclosure, I did not stay at this hotel, but that makes my experience that much more incredible. I had occasion to meet Rene, a concierge at the Marriott, while visiting New Orleans recently. She was attending a Cocktail Tour of New Orleans on her own dime, after work hours, so as to increase her knowledge base of the city.... More 

Was this review helpful? Yes 1
Baton Rouge, Louisiana
Top Contributor
84 reviews 84 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Valet parking is a nightmare- the slowest process I have ever seen in all my years of traveling. While the hotel was great, beautiful lobby bar, check in was quick and efficient, the room was very clean (Rm 1918)- I am not sure that I would stay here again because of the valet process (or lack of a working valet... More 

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Louisville, Kentucky
Top Contributor
50 reviews 50 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff here is extremely friendly and helpful - absolutely top notch. The hotel also has a great location, on canal street near bourbon street. The French Quarter isn't far away either. There were two downsides, one was the wifi was very slow and the other was although rooms are being renovated the layout is still kind of awkward, but... More 

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The Bay Area
Top Contributor
172 reviews 172 reviews
71 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel caters to relatively small professional meetings. I therefore found it amazing that the internet connection was so bad - slow, choppy and sometimes simply unavailable. That access became easier after midnight means that the hotel does not know how to install sufficient bandwidth, which shows incompetence and a hard-to-believe absence of customer care. I cannot remember the last... More 

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OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Cuckato, We are thrilled that our room service, usher and reception team were courteous and professional during your experience at our hotel. I appreciate you taking the time to let us know about the internet speed in your guest room. I have shared your feedback with our IT team and they are troubleshooting the system to identify what is... More 

Battle Ground, Washington
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had the best time at JW Mariott New Orleans! Everyone was so friendly and helpful. George at the bar was the absolute best and we are leaving feeling like we made a new friend. Thank you, George!!!!

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Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

We were in town for my wife's birthday. While downstairs at the bar I met your bartender George. He was extremely friendly and helpful. He made several recommendations for restaurants and bars that were more local. Although we wanted to experience the debauchery of Bourbon Street, we were also hoping to get off Bourbon and experience more local flavor. For... More 

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OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review

Dear Tketurtle7, We are so honored that you chose to stay with us to celebrate your wife's birthday! We love hosting guests for special occasions. It is such a delight to hear that George made your time in New Orleans incredibly memorable and guided you to Chef Rene Bajeux's wonderful restaurant on our property, Canal Street Grill. Thank you for... More 

Tyler, Texas
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed there 5 night for an extended holiday with family. It is on the Canal street, but the actual entrance is the street behind it (I found it very confusing). Was not sure where the front desk and the staff that was present did not really care to direct me to the front desk or to help with the luggage.

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OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear asefermd, Thank you very much for your helpful feedback. Guest input is absolutely vital in helping us strive to provide the ultimate experience at our hotel.. It is great to hear that you loved our location on famous Canal Street. We are sorry to hear about your confusion finding our entrance and the less than ideal service you experienced... More 

Pittsburgh
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed 4 nights, starting on Mardi Gras. JW is not really on Canal like I thought but the street behind it(there is a hallway that goes to Canal Street but no staff or desk at that entrance). No staff in front to greet us or hold open the door as we dragged our suitcases in. The lobby is small but... More 

Was this review helpful? Yes 1
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Pittsburgh Family, Thank you for your detailed and comprehensive review of our hotel. I am pleased to hear that our staff was friendly and helpful during your recent trip to New Orleans during Mardi Gras. It's disappointing to read that you experienced so many "let-downs". Your feedback will help us make the necessary adjustments to better your experience and... More 

Aurora
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The JW Marriott in New Orleans is always busy. Hard to get an early checkin and NY level rush hour traffic in their drive and lines at the counters can be stressful. Yet, every time I'm there Mr. Paul the Bell person is upbeat, timely with services, coordinating other help and cheerful to all he meets. Frustration with checkin lines... More 

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OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear 9MinuteMentor, Thank you very much for your immensely valuable feedback. We really appreciate you taking time out of your day to share this with us! We are sorry to hear that your check-in experience was not as smooth as possible and we hope to host you again so that we can provide you with an exceptional experience from start... More 

Slidell, Louisiana
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Family night out for daughter's 21st birthday. 2 rooms, 1 wasn't ready until after 7PM. Within 10 minutes of getting in room, received noise warning. About 715 PM on a Friday night, 4 people in our room talking and getting dressed to go to dinner and we were told it was the first warning of three and if we didn't... More 

Was this review helpful? Yes 4
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review

Dear Cheryl K, Thank you for your feedback regarding your experience at the JW Marriott New Orleans. Please accept our apology for making you feel as though we were harassing you. That is definitely not how we operate as a hotel. We only respond to a guest room is another guest contacts the hotel operator in regard to noise. We... More 

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Additional Information about JW Marriott Hotel New Orleans

Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel New Orleans 4*
Number of rooms: 487
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Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#13 Luxury Hotel in New Orleans
#19 Business Hotel in New Orleans
#21 Family Hotel in New Orleans
#26 Romantic Hotel in New Orleans

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