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InterContinental New Orleans

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444 St. Charles Ave., New Orleans, LA 70130
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InterContinental New Orleans
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InterContinental New Orleans
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135 reviews from our community

Traveler rating
    92
    33
    7
    2
    1
See reviews for
24
40
2
44
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Austin, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just spent a few days at the IC New Orleans and had a wonderful experience. Christian checked us in and greeted us by name whenever we passed the desk for the duration of our stay. She has a great smile! Mervin was attentive on the front drive whenever we were coming and going, and gave us towels to dry... More 

Was this review helpful? Yes
Jackson, Mississippi
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great location close to French Quarter and to restaurants of cbd. Recently renovated high quality rooms. Welcoming staff. Self parking conveniently located adjacent to hotel for lower rate than other hotels in area.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear wpneely, Thank you very much for the 5 star review. We deeply appreciate that you took the time to write about your experience while at the hotel. We hope to see you travel down from Jackson often and return to the hotel. Please tell your family and friends about us. John Romano More 

Honolulu, Hawaii
Senior Contributor
34 reviews 34 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

After receiving an email confirmation from the hotel a week prior to our arrival, and re confirming the reservation two days earlier, when we arrived at the hotel at 7:00 a.m. after flying all night and the day prior, I was told my reservation had been cancelled and the hotel was sold out!!! Say what? A gentleman next to the... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Alohatraveler2014, Thank you for your review. I am sorry that your arrival was not as smooth as it should have been. I reviewed your comments in our training meeting today in order to for us to be better prepare for the next time that this occurs. Delivering the bad news regarding a declined or invalid form of payment is... More 

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Wonderful stay. I was there for a business conference. Clean rooms and even the conference food was good. Bed was great. Restaurant was great. Special praise for Jerrod! He and 2 other staff were busy setting up another room for a speaker. I asked where the Gentilly room was and Jerrod said he would show me instead of trying to... More 

Was this review helpful? Yes 1
Woodstock, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had stayed at this hotel about 8 months prior while under construction and then again during mardi gras and it is such a great hotel. The rooms are immaculate and the restaurants offered are great. Whether in town on pleasure or on business I would highly recommend this hotel.

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear David S, Thank you very much for your 5 star review of the hotel. We are grateful that you took the time to post such a glowing review of the hotel mentioning the cleanliness and our great location for Mardi Gras. We hope that you will tell your friends about us and return many times in the future. John... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I checked out early one morning and left cash and checkbooks in the room safe. A telephone call to Security after I landed in Atlanta resulted in the recovery of the items within ten minutes and a return to me by FedEx the next day. Sabrina Carter, the supervisor of safety and security at the hotel, could not have been... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Robert Paul D, Thank you very much for your 5 star review of the hotel. We are particularly grateful that you took the time to post such a glowing review of the hotel and mention Sabrina by name for the great service that she provided to you while recovering your items from room. We take great pride in having... More 

Montgomery, Alabama
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The rooms were nice, but there is really nothing extraordinary about this hotel to justify the nightly rate. Several similar hotels are located closer to attractions. If you like to self park, I highly recommend that you stay elsewhere.

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Beth J, Thank you for your review of the hotel. I am sorry that we we not a special place when you visited. We are constantly looking for new ways to improve service at our property. When you are next in New Orleans, please give us another try. We believe that we can do better. John Romano More 

Cumming, Georgia
Top Contributor
103 reviews 103 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a very nice, clean and safe property. It is about a 6 block walk to the French Quarter, but it is not a hard walk and there is much to see. We got a great rate so I would stay here again, but this is what you need to know: - Ask to stay in a room far... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Gayle B, Thank you for your review of the hotel during your recent stay. We are in the process of installing the new pumps and systems that addresses the water noises that occur in some rooms. We hope that you will tell your friends about us and return many times in the future. We want to be able to... More 

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a pleasure to stay at a hotel where all of the staff---every one of them---are polite, helpful, and service-oriented. It seemed that they really wanted us to enjoy our stay. That doesn't happen often these days, and we really appreciated it. We cannot compliment and thank the staff enough. Additionally, our room was very comfortable, and the food and... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear ski2, Thank you very much for your 5 star review of the hotel. We are particularly grateful that you took the time to post such a glowing review of the hotel and mention Glenn by name for the great Concierge service that her provided to you during your stay. We hope that you will tell your friends about us... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel was beautiful, clean, and the staff was more than wonderful. We are at the restaurants downstairs and they were both excellent. Then my husband forgot his blue jeans and some cash from our laundry business that he had stuck in a drawer. The cleaning lady had found it and had us called before we even realized he had... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Allisonshivers, Thank you very much for your 5 star review of the hotel. We are particularly grateful that you took the time to post such a glowing review of the hotel and to mention Huey and our Housekeeping/Security team for their extra effort. We hope that you will tell your friends about us and return many times in the... More 

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