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All 153 New Orleans hotels

InterContinental New Orleans

4.0 of 5 Hotel   |   444 St. Charles Ave., New Orleans, LA 70130 (Central Business District)
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68%
Ranked #100 of 153 hotels in New Orleans
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 5 days ago
djhydrocarbon UK
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969 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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UK
Top Contributor
74 reviews 74 reviews
40 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed back in March 2014 and were really disappointed by the service and standard of rooms at the time. We stayed again this July 2014, and what a difference! The staff service was excellent, and the newly renovated rooms are lovely. They are a great improvement on before. The staff took great care to make us feel welcome, and... More

Was this review helpful? Yes 1
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear djhydrocarbon, Thank you for your review. The hotel is nearly complete with a $26 million renovation. We appreciate the kind words regarding your recent stay. We hope that you choose to return soon and often. More

McCook, Nebraska
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We checked into the hotel and the whole time the only people who interacted with us were the valet attendants they were so nice and friendly and we didn't tip so that's not why they just were friendly they told us anything we needed where the concierge couldn't help us find the front of the hotel so we didn't go... More

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RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Debra D. Thank you for your review. I am sorry that you weren't able to interact with some of our friendly staff. The hotel is nearly complete with a $26 million renovation. We hope that you choose to return soon and often. More

New Orleans
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked in along with my wife and daughter on July 20th for the Beyonce' concert. To say this hotel was busy is an understatement. There is renovation going on and the front of the hotel is utter chaos but I still enjoyed my stay. The hotel is in a great location, close to everything you'd want to see in... More

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear 1LSUDAD, Thank you for your review. Our valet parking is competitive with all of the hotels in our neighborhood. The hotel is nearly complete with a $26 million renovation. We hope that you choose to return soon and often. More

Miami, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Inattentive and demotivated staff is evident along with the lack of knowledge of the Ambassador program. It was very disappointing to arrive at the hotel and learn that the front desk clerk was unaware of my Ambassador reservation and denied my promised room upgrade. If it wasn't for the manager on duty (Anthony) and the front office manager, I would... More

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear JuanSe Miami, Thank you for your review. I am sorry that you did not have a good stay. The hotel is nearly complete with a $26 million renovation. We have gone back to revise our Ambassador policies because of your comments. We hope that you choose to return soon and often. More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I've stayed at this property before and it was amazing. It is currently being renovated and I can't wait to see the finished product, although I'll never stay there again. Our room was located on one of the newly renovated floors and was beautiful. It had a big balcony with patio furniture but with just a view of an office... More

Was this review helpful? Yes 2
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Nicholas G, Thank you for your review. I am very sorry that our bellman was rude to you. We had a very close conversation with him and handled the matter as so that it never happen again. I am sorry that no one got back with you sooner. My email address is john.romano@icneworleans.com I hope to have you back... More

Napa, California
Top Contributor
66 reviews 66 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed on the renovated 11th floor. The room was very nice. Bed was very comfortable. Service at the hotel was great. Room service was very fast. Accommodated a late checkout. Great service at the bar and restaurant. Housekeeping very responsive. The Miss part: Got in very late and needed some sleep. That was going very well until the hammering started... More

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Johnsf8, Thank you for your review. I am sorry that we were hit & miss on some items.The hotel is nearly complete with a $26 million renovation.Please contact us at reservations@icneworleans.com so we may follow up on room you stayed in. We hope that you choose to return soon and often. More

1 review
5 of 5 stars Reviewed 1 week ago

Stayed there with my wife for two nights. We got one of the newly renovated rooms with a massive balcony. The room was clean and comfy. Yes, the hotel is under renovation but that didn't affect our stay. We barely heard anything related to the construction. The gym and the pool on the 15th floor are nice. One thing I... More

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Louis C, Thank you for your 5 star review. We hope that you choose to return soon and often. More

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights in May at the end of my road trip from New York to New Orleans with G Adventures. Having camped for a week, it was wonderful to have a room to myself with all the amenities I expected from a hotel with the Intercontinental name. Situated just outside of the French Quarter, the hotel... More

Was this review helpful? Yes 1
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Louis C, Thank you for your 5 star review. We hope that you choose to return soon and often. More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Construction starts at 8am like clock work. The employees were rude and dry. The rooms were hot even after they came to "fix it". I wouldn't suggest this hotel for anyone staying more than one night. The valet department was were the only nice people there.

Was this review helpful? Yes 1
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Elena B, Thank you for your review. I am sorry that you did not have a good stay. The hotel is nearly complete with a $26 million renovation. We hope that you choose to return soon and often. More

Jackson, Mississippi
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was under renovation during my stay in June for a convention; however, I stayed in one of the newly renovated rooms on the 12th floor. The furnishings and design are beautiful! Had good nights sleep b/c the mattress was so comfy. I even turned off the A/C during my 4 day stay. The staff was friendly and helpful,... More

Was this review helpful? Yes 3
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear 979Rosiej, Thank you for the 5 star review of our hotel. We love to hear from our guests when they recognize our associates by name. Please return soon from Jackson,MS. More

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Additional Information about InterContinental New Orleans

Address: 444 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental New Orleans 4*
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Also Known As:
New Orleans Intercontinental

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#8 Green Hotel in New Orleans #24 Luxury Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
InterContinental New Orleans enjoys one of the city s most coveted locations: two blocks from the French Quarter, four blocks from Harrah s New Orleans, six blocks from the riverfront and come Mardi Gras time a front row spot on the St. Charles Avenue parade route. The Morial Convention Center, Uptown and the Louisiana Superdome are also nearby. ... more   less 
Number of rooms
479

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