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InterContinental New Orleans

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444 St. Charles Ave., New Orleans, LA 70130
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InterContinental New Orleans
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InterContinental New Orleans
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153 reviews from our community

Traveler rating
    102
    39
    9
    2
    1
See reviews for
27
43
4
51
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gurgaon, India
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was a tough review to write On one hand we got fabulous service from the front office staff who were courteous, helpful, ever smiling and just wonderfully attentive. Whenever we called guest services we were attended to promptly. The hotel is very well located and easily accessible and a short walk from everywhere What did not work? Well the... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We have been staying at the Inercontinental for the last nine years. The location is great, super easy access to anywhere you want to go! The rooms are amazing but the staff is spectacular! I've traveled around the world and never met people that work as hard to make this the best stay of your life! Kristen G., Newport Beach,... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Kristen G (KO1968), Thank you very much for the glowing 5 star review of our hotel for your Jazz Fest stay. We appreciate that you took the time to write about your experience and your loyalty of the last decade. Please tell your friends and return very soon to visit. John Romano More 

Houston, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I wrote a review of my stay at this hotel that I was very disappointed hearing car audio from my room on the 16th floor. Many Trip Advisor reviews are completely ignored by management but not at the Intercontinental Hotel New Orleans. Mr. Romano not only acknowledged my review but graciously offered to as we say "save the sell". Rather... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear M B, Thank you very much for the very nice 5 star review of our hotel. We appreciate that you took the time to write about your experience and our service recovery. Please tell your friends and return very soon to visit. John Romano More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel have lots to offer. It's a short walk to all the action; it's a comfortable stay for couples or a family and to top it off the resturant Trenasse was great. Literally you are two blocks from Canal Street and four blocks from Bourbon. The front desk to the room service was great. We didn't get our rooms... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Latoya A, Thank you very much for the glowing 5 star review of our hotel. We appreciate that you took the time to write about your experience and our service. Our signature restaurant Trenasse is the city's newest up and coming place to experience an outstanding meal. Please tell your friends and return very soon to visit. John Romano More 

Coral Springs, Florida
Top Contributor
100 reviews 100 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed at the InterContinental in New Orleans for a week. The stay was related to a conference and I was pleasant surprised with the hotel. Generally I stay at another name brand hotel but I will consider the InterContinental next time. The hotel is located within a few minute walk to canal and then over into the French Quarter.... More 

Was this review helpful? Yes 1
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear TonyK1968, Thank you for your review of the hotel. We are very pleased that you enjoyed your stay. I hope that you will return soon and tell your friends about us. We certainly would like an opportunity to earn that last star. John Romano More 

Oak Forest, Illinois
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I like the location of this hotel since it was at the edge of the business district and close to the French Quarter, so I could explore both areas. It rained the whole time I was there, so I am trying not to let that dampen my experience, but I was kind of annoyed with the slow restaurant services at... More 

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RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Tina S, Thank you for your review of the hotel. We are constantly evaluating the level of internet that we offer free. Since HSIA is a finite resource, the free internet is just to keep in touch via email. We have many options and speeds for downloading or streaming videos. We will private message you to ensure that you... More 

Washington, DC
Top Contributor
528 reviews 528 reviews
146 hotel reviews
2,477 helpful votes 2,477 helpful votes
4 of 5 stars Reviewed 1 week ago

The only reason this hotel got 4 stars from me is because I wasn't impressed with the lobby when I arrived and was beginning to have second thoughts about booking this property. But,once inside my room those thoughts quickly vanished as I was overwhelmingly impressed with the luxurious furnishings, amenities and maintenance,especially considering this isn't a new hotel. In addition,... More 

Was this review helpful? Yes 1
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear romadaro, Thank you for the review of our hotel. We appreciate that you took the time to write about your experience. Please tell your friends and return very soon to visit. We sure would like another opportunity to earn that last star. John Romano More 

Arkansas
Contributor
20 reviews 20 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We picked this hotel as part of a VIP package for the festival. It rates right up there with all the other nice hotels around the world! The room is elegant, the staff helpful, and the location is right in the heart of the "Big Easy"... ...off to soak it all in!

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear hogcatch, Thank you very much for the glowing 5 star review of our hotel. We appreciate that you took the time to write about your experience. Please tell your friends and return very soon to visit. John Romano More 

san diego
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is superb, close to everything and far enough from the hustle and bustle. The French Quarter can be a little overbearing, so I did appreciate the distance, and if you like the art scene, well the art district is a few blocks away. The rooms are on the spacious side, which of course I liked. Terry bathrobes and... More 

Was this review helpful? Yes
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Cabotip, Thank you for your review of our property. We appreciate the great detail that you described your experience especially the service that your received. Please come back very soon and tell your friends. We would love to have the opportunity to earn that last star. John Romano More 

Ocean Springs, Mississippi
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister was here for a conference, and I joined her just for fun. I brought my computer to get work done, though, and the internet (on 5th floor) was slow enough that I couldn't accomplish much. Probably should have tried the business center. The room was very comfortable, with great beds, linens and pillows. The cleaning staff was excellent.... More 

Was this review helpful? Yes 1
RomanoGM, General Manager at InterContinental New Orleans, responded to this review

Dear Aletha H, Thank you very much for your review of the hotel. We are particularly grateful that you took the time to post the names of our associates that gave outstanding service, George ans Jean Pierre. As you noted, our free wireless is adequate to check your email but the Business Center or the purchase of a higher bandwidth... More 

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