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Comfort Inn & Suites

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1800 West US Highway 20, Porter, IN 46304
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1 room 1 guest
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86 Reviews from our TripAdvisor Community

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Traveler rating
    34
    30
    15
    3
    4
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30
29
3
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (86)
  • Mar-May only
    (15)
  • Jun-Aug only
    (44)
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    (10)
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London, United Kingdom
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not the greatest location next to Highway 20 and overlooking I-94 but convenient for getting into Chicago the next day. Quiet although we faced the highway and friendly, clean, comfortable. In fact what you expect from this style of place. Nothing bad, nothing outstanding. Restaurants in Porter a couple of miles away (excellent Mexican)

Was this review helpful? Yes
Bob M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your response regarding our hotel. We take great pride in our property, and we are always appreciate of other's insights into how we can improve our establishment. We feel we are a great and safe alternative for those who are visiting Chicago so we thank you for that insight. More 

1 review
5 of 5 stars Reviewed July 31, 2015

The Receptionist Miriam Gonsales was very helpful in giving us an extra room for my family members. Also, she gave us directions to a near lake. She really made our stay comfortable and enjoyable. I highly recommend this hotel to anyone who's going to visit Porter, IN

Was this review helpful? Yes
Bob M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. Please let me know when you are back in our area so I can personally welcome you to our humble hotel. More 

1 review
5 of 5 stars Reviewed July 25, 2015

We felt very welcomed by Miriam Gonzalez, like being at home. She explained everything to us, that was very helpful...everyone is very friendly!!!!We highly recommend it!!! The place is very clean and organized...easy to find...right out of the highway...

Was this review helpful? Yes
Bob M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. We take great pride in our property, and our goal is to treat each guest as a great friend whom we owe a big favor, and we agree that Miriam is the best. She tries to make everyone feel welcomed. Her hospitality skills are exceptional! More 

Regina, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 23, 2015

We had an excellent room. Lots of space. Water was hot although there might have been a bit more pressure. Bed and bedding were very comfortable. Breakfast was very good for the most part. No juice glasses, garbage left to overflow but the food was good. We are not coffee drinkers so we usually have regular tea or hot chocolate.... More 

Was this review helpful? Yes
Bob M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. Trip Advisor has been a great tool for making us a better hotel! We appreciate you, and we appreciate Trip Advisor. More 

South Lyon, Michigan
Level Contributor
203 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed July 23, 2015

It was getting late and we called ahead. We wanted to use a coupon we found at a rest area, which we have found to be a crapshoot at best. When I arrived at the desk Miriam was friendly, polite and efficient, which is a big deal always but particularly when there is a line. The room was very good:... More 

Was this review helpful? Yes
Bob M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind review, and thank you for your comment about using coupons. More 

Saint Paul, Minnesota
1 review
4 of 5 stars Reviewed July 20, 2015

The hotel was fine - the room was clean and comfortable. The hallway carpet needed to be replaced (dirty) but otherwise things were fine. The woman at the front desk kept the pool open 15 minutes extra to allow my kids time to swim when we checked in 15 minutes before it was scheduled to close - the kids were... More 

Was this review helpful? Yes
Bob M, Manager at Comfort Inn & Suites, responded to this review

Thank you for review. Because of your review, we have diligently been tackling the carpeting. We are cleaning them on almost a daily basis and will be looking to replacing them with a more durable covering soon. More 

Niles, Michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2015

The room was spacious. Bed was very comfortable. The refrigerator and microwave in the room was a nice feature. Very nice bathroom. Wi-Fi Internet Service was good which is very important for me. The service was Excellent. Miriam went above and beyond to make my stay enjoyable.

Was this review helpful? Yes
Bob M, Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind words. Quite Frankly, we love this place, we love being here, we love working here, and when given the opportunity, we even love staying here. We hope that is conveyed to all our guests who stay with us! More 

Chesterton
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 10, 2015

I purchased this room on-line at Choice hotels the same day of check in. The guest service lady Miriam was nice, but seem to have a problem finding my paid in advance reservation. She did seem to get irritated when I did not want to sign my name to a receipt that did not show I had paid. My family... More 

Was this review helpful? Yes
Bob M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to write a review regarding your stay at our hotel. As a staff, we love being here, and I personnally express to the entire staff how much I love this property, and I do hope this conveyed to all who stay with us. Our goal is to treat each guest as a great friend... More 

1 review
2 of 5 stars Reviewed July 9, 2015

My elderly sister (82) and I stayed here in May- we were overcharged because we didn't know how to use internet and they refused to give discounted rate if we didn't book online. credit card machines down on checkout and they were very unprofessional about receipt. Refused to give one! decided to try one more time- we come to town... More 

Was this review helpful? Yes
Indianapolis, Indiana
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 8, 2015

We've stayed at Comfort Inns all over the country ad this one did not disapoint, only a few minor issues which the owners should address soon. the place itself was immacuate, floors so clean you could eat off of them. But the hallway carpets were filthy on all 3 floors. I inquired why they were like that and was told... More 

Was this review helpful? Yes
Bob M, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to write your review on our property. I truly appreciate what you have written, and I address each concern that any guest writes, we love our hotel and want it to be the best that it can be! More 

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