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BEST WESTERN PLUS Inn on the Park

3.0 of 5
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22 South Carroll Street, Madison, WI 53703
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1 room 1 adult
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534 Reviews from our TripAdvisor Community

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Chicago, Illinois
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The terrible high cost of $999.00 per night at this Best Western Plus Inn on the Park. Can not believe it. We have stayed a few times and did not and NEVER pay $999.00 per night at this hotel. Not ever worth it. The rooms were okay, never seen many workers around this hotel no matter what time you were... More 

Helpful?
Thank Sue W
Doral, Florida
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 15, 2015

Stayed here last summer for a conference in town and got 2 rooms. I had students in 1 one room and myself in the other. The students said their room was nice (I only saw it from the door) but they had a nice suite with a room and a lounge area with a pull out couch. I was told... More 

Helpful?
Thank bolivey
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed November 30, 2015

This is a very strange hotel and it is quite hard to write a coherent review because it has great aspects and pretty odd ones. Let me start with the great. The location is ideal for the first time Madison visitor that I was: literally on Capitol square in the middle of it all, a minute walk from State street,... More 

Helpful?
Thank eurolondoner
George W, General Manager at BEST WESTERN PLUS Inn on the Park, responded to this review

You were one of our last visitors before we began our complete interior and exterior reconstruction. I hope you will come visit us again to enjoy our new look, new style, and the same excellent location on the Capitol Square. -George More 

Rice Lake, WI
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 23, 2015

For now, the only reason to return to this hotel is that it is close to the State Capitol and UW-Madison. The construction made getting in and out of the parking ramp a little difficult. There was a problem with our reservation, and to be fair, the man at the front desk did his best to make it right. It... More 

Helpful?
Thank LadybugRiceLake_WI
Madison, United States
1 review
2 of 5 stars Reviewed November 2, 2015

Under construction so plan on a 7am wake up call if not earlier. Staff is indifferent to you being there. Our reservation was wrong and the staff said they couldn't do anything for us but one call to the housing bureau and magically it was fixed. It seemed that their mistake was too much of an inconvenience to address. "Room... More 

Review collected in partnership with Best Western

Helpful?
Thank Scott N
George W, General Manager at BEST WESTERN PLUS Inn on the Park, responded to this review

Scott, thank you for bringing your concerns to my attention. I will immediately look into the issue with your reservation so we can ensure it doesn't happen again. -George More 

Chicago, Illinois
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 31, 2015

I recently stayed one night while I was in town for a friend's wedding. The key to this hotel is the location, there are many restaurants and bars within walking distance. The best part of our stay was waking up Saturday morning and walking across the street to the giant farmer's market on the capital square. Our room didn't have... More 

Helpful?
1 Thank amtron
Chicago, United States
Level Contributor
80 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed October 28, 2015 via mobile

I come to Madison for work a couple times per year and decided to stay here. I was beyond disappointed. In all fairness, I did like the location (see pic) and the mattress was AWESOME. I slept great. This is where the pros end. Here is a list of my issues: 1. The customer service is horrendous. This hotel needs... More 

Helpful?
1 Thank Rodolfo J
George W, General Manager at BEST WESTERN PLUS Inn on the Park, responded to this review

Thank you for your feedback and I apologize that your stay did not match your expectations. I am particularly interested in the site where you found free parking listed as I'd like to ensure that gets corrected. I don't see your photos here on Trip Advisor. If you would be so kind as to send the photos and/or the website... More 

Lexington, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 26, 2015

The hotel is located in downtown Madison right across the street from the Capitol building. There are plenty of eating and drinking establishments within walking distance. Some rooms offer views of the lake or of the Capitol.

Review collected in partnership with Best Western

Helpful?
Thank Sylvia R
London
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 26, 2015

When I was told that the office had booked me into this hotel I was quite alarmed, as I have never had any good experiences from the Best Western brand. However it turned out better than I expected. Yes, the hotel building and rooms are tired, probably late Eighties and never re-touched. So the decor is very dated. But they... More 

Helpful?
Thank CrimLondon
Marinette, Wisconsin
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 24, 2015

Was there for a conference in late October at the Monona Terrace. Great location. There were 3 of us in a double bed room. Room was clean - I checked surfaces for dust, cobwebs, and even the vents weren't dusty. A bit noisy as we had rooms facing the rear, so we had bars and night noise, and construction noise... More 

Helpful?
Thank 553AnneB
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