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BEST WESTERN PLUS InnTowner & the Highland Club

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2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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448 reviews from our community

Traveler rating
    234
    126
    54
    18
    16
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144
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155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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  • German first
  • Italian first
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    (104)
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
See the most recent reviews
Tucson
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2014 via mobile

Clean and friendly Hotel in Madison. Very good beds for sleep and a good thought for a drink or something in the Highland club. Good location if you wish to go to an event at the University. Very close to all the sporting venues.

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Badshot01, We're so happy that you enjoyed your stay with us. We also hope that the sporting event you went to was equally fun! We're huge Badger Fans here! Come stay with us during a Badger Football Game. We really love to go all out! We also really appreciate you taking the time to provide feedback on your stay... More 

1 review
5 of 5 stars Reviewed September 3, 2014

In addition to the food, BW's resturant's supervisor Leketta makes eating at the BW an enjoyable experience. She is always very friendly, attentive, and kind. Definitely a dime a dozen! Otherwise, the hotel is very spacious and clean. Hotel staff is friendly and helpful

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Theodore B, I am currently printing out this review to post on our bulletin board and highlight yet another compliment for Leketta! Customer service is our top priority and we are so glad you enjoyed your stay. We hope to have you here again soon. More 

Top Contributor
131 reviews 131 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 2, 2014

We have stayed at the Best Western Plus Inn on the Park the last two visits but due to the Taste of Madison I didn't want to get "locked" into the square. So staying with the Best Western brand we stayed here and I do not regret it at all! The staff here was amazing- I didn't write down any... More 

Was this review helpful? Yes 2
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Stephers26, Thank you SO MUCH for taking the time to write such an amazing and detailed review of your experience. We are so dependent on guest feedback and love when a guest provides such a descriptive and helpful account of their stay. Not only is it a help to us, but our future guests as well. We're ecstatic that... More 

Oshkosh, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This is the only hotel we stay at in Madison! The Highland Club is excellent and the young lady who waited on us stayed past her shift to accommodate us. The breakfast is excellent. The staff is friendly and helpful. Looking forward to staying there during the Badger football and basketball seasons.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Paul R, Thank you for your loyalty and for making time to tell us what we're doing right on TripAdvisor! We look forward to serving you and your family during the upcoming Badger sporting seasons. On Wisconsin! More 

Oregon, United States
1 review
5 of 5 stars Reviewed August 29, 2014

All staff members were polite & courteous. Ammenities were wonderful and room was very nice with a great bed. All around great experience for both of us. Would highly recommend this property and will be returning!

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Nicholas, Thank you for taking the time to review our hotel here on TripAdvisor. As innkeepers, we're dependent on feedback such as yours so that we may maintain and/or improve our service and our property, and are really appreciative of guests who make the effort. We are so glad that you enjoyed your stay and we look forward to... More 

Ann Arbor
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

Stayed one night on a visit to Madison. The room was large, comfortable bed. It included a refrigerator and coffee pot. There is a great swimming pool and nice fitness center. Staff at the hotel were very helpful. A nice touch was afternoon cookies and bottled water delivered to our room. There was also a nice happy hour with appetizers... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Deanna B, Thank you for taking the time to write a review on TripAdvisor! We appreciate knowing what you liked about your stay. Please visit us again on your next Trip to Madison! More 

Santa monica
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 27, 2014 via mobile

The room was fine, breakfast included in room price. I liked having free parking, which comes in handy. Visiting my son at the Universityof Madison the hotel is not in walking distance to down town, although the location is ok.

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear LyndaB, Thank you so much for taking time to review our hotel here on TripAdvisor. We do genuinely appreciate any and all guest feedback, as its an essential tool for helping us improve our service and our property. We're really glad you enjoyed your stay and we do hope to see you again next time you're visiting your son.... More 

Schaumburg, United States
2 reviews
5 of 5 stars Reviewed August 27, 2014

The moment I walked in the front doors to the hotel I was greeted courteously and professionally - this atmosphere and politeness generated by the hotel staff continued throughout my stay. Very clean throughout the hotel (room, lobby, hallways, pool area, bar/lounge). I couldn't say enough positive things about the 4th floor Highland Club amenities and service. Phenomenal free breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Steve F, Thank you for taking the time to review your experience at the InnTowner on TripAdvisor. We are glad your experience was exactly how we intend it to be for every single guest. We look forward to having you back the next time you visit Madison! More 

1 review
4 of 5 stars Reviewed August 25, 2014

This hotel was clean and the rooms well appointed. We liked the free internet and the complementary breakfast was hot and good. It's location was convenient to anything one wanted to do in downtown Madison and they provided a free shuttle to take people anywhere within a two mile radius as well which is very nice. My only complaint was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Nan, Thanks so much for making the effort to share your stay experience with us and our future guests. We are really appreciative of any and all guest feedback, as it is an essential tool to maintaining and/or improving our service and our property. We're very glad that we were able to provide you with a happy experience, especially... More 

Miwlaukee, United States
1 review
1 of 5 stars Reviewed August 25, 2014

Only 1 front desk working on a sold out night with multiple weddings and sports teams staying. Front Desk was being a shuttle dispatcher and did not care about the long line that formed in front of him. It took over an hour for him to work through the 8 rooms he had in front of me. I never write... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear John H, Thank you for taking the time to write a review of the InnTowner on TripAdvisor. Though we do our best to predict and be prepared for arrivals, it sounds like we didn't have the right amount of staff on duty when you checked in. The Front Desk Associates are trained to remain calm in this situation and... More 

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