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BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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362 reviews from our community

Traveler rating
    187
    99
    44
    17
    15
See reviews for
111
40
21
128
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (65)
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
See the most recent reviews
Washington, United States
1 review
4 of 5 stars Reviewed May 16, 2014

An affordable hotel with top-notch service near the University of Wisconsin. Breakfasts include a wide variety of healthful choices. UW medical facilities are especially close. Also nearby is the First Unitarian Society of Madison, a building designed by Frank Lloyd Wright in the early 1950s.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Catherine R, Thank you for taking the time to review the Best Western InnTowner. We are so happy you enjoyed your stay and were able to take advantage of our great location. Other great places within walking distance are Camp Randall, home to the UW Badgers but originally a civil war post, and Picnic Point, a beautiful preserve on... More 

Morgantown, WV, United States
1 review
4 of 5 stars Reviewed May 12, 2014

I loved the dresser and bed. Breakfast options were vast, but sausages weren't so good, especially for being in Wisconsin! I wish the bathrooms were redone like the rest of the rooms were. Should be very nice once the renovations are complete.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Laura B, Thank you for reviewing our hotel on TripAdvisor! We appreciate your comments, both the positive ones on the furniture as well as the feedback on the breakfast meat and bathrooms. Next time you're here, don't hesitate to request another option, like bacon. We often have the next round of offerings for the buffet available in the kitchen.... More 

sarasota, fl
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 5, 2014

This is a clean, quiet place to stay. ITts owned by UW Hospital, and my husband is a patient there, so we get a great rate on rooms. The best part of this hotel is the staff -- very friendly and helpful. Breakfast buffet is OK, but not the sumptuous feast it's touted to be. Although we were told that... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear JFZ, Thank you for your review of the Best Western InnTowner. We are so proud of our staff and glad you recognize their efforts. It sounds like your experiences with our food service has been less than satisfactory, and for that we apologize. Your comments have been shared with the responsible managers. Your candor is much appreciated so that... More 

Menomonie, United States
1 review
4 of 5 stars Reviewed May 2, 2014

Very helpful staff, pleasant 10 minute walk to the hospital (but they also offer free shuttle service). Nicely renovated room, but they hadn't gotten to the bathroom or hallway yet. Breakfast a bit less on offer than a Hampton Inn. Bed really comfy. Free on-site parking.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Thank you for taking the time to review your stay at the Best Western InnTowner! We are so glad you enjoyed your room, our wonderful staff, the complimentary parking, and our new pillow top beds. We did prioritize the rooms over the hallways but they will be completed soon, too! Next time you are here, please don't hesitate to ask... More 

Stevens Point, Wi, United States
1 review
3 of 5 stars Reviewed May 1, 2014

Staff accommodating. Halls very grungy and dirty and lacking mop boards. Looks like it is a remodeling project in the works House keeping so polite, helpful. Room very tidy and clean. Breakfast buffet tasteful and nice variety of choices. We staying overnight on business, so it was fine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear francescogreco78, Thank you for being a repeat guest and for taking the time to write a review on TripAdvisor! We are glad you enjoyed our location, the new room and bed but would like to apologize for the noise you experienced during your stay. We will look into this to see if there is any way to reduce the... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2014

I've been here two times, one in December 2012 and one in March 2014, both times for short business visits in Madison. The property is clean, the staff is kind and the shuttle service to airport, campus and other locations is very useful. The room was very large and the bed extremely comfortable. Only bad thing was about noisy heating... More 

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Francesco, Thank you for being a repeat guest and for taking the time to write a review on TripAdvisor! We are glad you enjoyed our location, the new room and bed but would like to apologize for the noise you experienced during your stay. We will look into this to see if there is any way to reduce the... More 

Wausau, WI
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 29, 2014

We stayed here for one night last weekend. I had no idea when making the reservation that the hotel is under renovation. The floor boards of the hallways were torn off and there were big sheets hanging from the elevator. The actual room and beds were comfortable, but the walls were so paper thin that we could hear anything that... More 

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear IWILuckymom, Thank you for taking the time to review The InnTowner. You’re right, in our much needed current state of renovation, not every public space is in the best condition. We apologize that you were not forewarned about the possibility of having to pass through some hallways with missing wallpaper and trim. We are glad your guest room was... More 

Sterling
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed April 29, 2014

I love the staff. Every time I stay they try to accommodate me with non alcoholic drinks because I can't imbibe. My wine is great I just wish they had more of it instead of one bottle. Also on the fourth floor with the appetizers I wonder if they could change things around and have more of a variety of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Jerry O, Thank you for being a loyal guest and reviewer of the InnTowner. We will always make every effort to anticipate your needs, and we appreciate you letting us know how we can do an even better job! Thank you! More 

Creston, United States
1 review
5 of 5 stars Reviewed April 29, 2014

Excellent all employees were pleasant and helpful. Liked the shuttle service to the Hospital Very important. They were renovating at the time but it did not effect their performance levels. The maid service was great, everything clean and always comfortable. I will use this again if needed

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Susan V, Thank you so much for the review of your stay here at the Best Western InnTowner. We are very proud of how our staff has handled some of the challenges that occur during a major renovation such as this one, and we're so appreciative that you recognized their efforts. We look forward to serving you again in... More 

Greenville, Wisconsin, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 27, 2014

Made reservations here at the last minute due to scheduled medical appointments at UW Health. Very good location, offers shuffles to UW Hospital,. Very clean, well kept property, The room was very nice and the beds extremely comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Hello Cindy T, Thank you for reviewing the Best Western InnTowner! We are glad you enjoyed your stay and hope everything at the hospital turned out well, too. Please stay with us again the next time you're in Madison! More 

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Number of rooms: 176
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#23 Business Hotel in Madison

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