We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 63 Madison hotels

BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 Hotel   |   2424 University Ave., Madison, WI 53705
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN PLUS InnTowner & the Highland Club to your Saves list
BEST WESTERN PLUS InnTowner & the Highland Club
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #23 of 63 hotels in Madison
A recent review
5 of 5 stars Reviewed November 1, 2013
Jeff S
  • Reviews (253)
  • Photos (128)
  • Amenities
  • Q&A
  • Room tips (33)
  • Location
  • More
Write a Review

253 people have reviewed this hotel

Traveler rating
    115
    70
    39
    16
    13
See reviews for
79
27
17
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

Had a great stay at the hotel and it is close to the hospital. Breakfast was very delicious and plentiful. The bed was extremely comfortable as were the pillows. Staff was extremely accommodating too. I asked for a good restaurant nearby as well for lunch and they recommended the Blue Moon which was incredible for their burgers.

Was this review helpful? Yes 1
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Jeff, Thank you very much for taking the time to write such a glowing review. We are ecstatic that you enjoyed your stay. We too are huge fans of the Blue Moon Burgers. Thank you for staying and we hope to see you on your return trip to Madison. J. Belmont BEST WESTERN PLUS InnTowner and the Highland Club More

Izmir, Turkey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2013

I stayed in this hotel with my wife during World Dairy Expo at the begining of Oct. First of all, I have arrived in Madison airport at around 11 pm. The shuttle service ends at 10.45. I called the hotel and told them there was 45 mins delay in my flight from Chicago to Madison. The manager did me a... More

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear BartuEr, Thank you so much for visiting us during the World Dairy Expo and taking the time to post such a wonderful TripAdvisor review. We are really glad that you enjoyed your stay and we hope to see you next year for the Expo after we have completed our renovation. We do truly appreciate all guest feedback and are... More

Seattle, WA
Top Contributor
71 reviews 71 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 25, 2013

I stayed at this hotel to attend a conference at the University. It was also Homecoming weekend, and so availability of any hotel space and reasonable prices were challenging when I booked in June. The only place that had a room for the weekend anywhere near campus or at an affordable price was the InnTowner. What a pleasant surprise this... More

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear WindWolfess, Thank you so much for visiting us and taking the time to post a review about us on TripAdvisor. We love all feedback from our guests, but we really love feedback such as yours. We are ecstatic that you enjoyed your stay, especially during such a busy and hectic time of year. We are overjoyed that we were... More

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2013

Stayed at the Best Western in Madison Wisconsin - the "Inn Towner" - and must admit it was surprisingly good. Great room on club floor; superb breakfast included; high speed internet access complimentary; courteous staff. For someone who spends 130 days on the road and 90% in Marriotts - I was stunned at the reasonable price and superb accommodations. I... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear John, Thank you for taking the time to write such kind words about us and our property here on TripAdvisor. We love all feedback from our guests, but it warms our hearts to know that we exceeded a guests expectations and they really enjoyed their stay. Thank you so much again and we look forward to your next visit... More

A TripAdvisor Member
2 of 5 stars Reviewed October 25, 2013

The only thing this hotel has going for it is it's location to the UW Hospital. The staff is also very courteous. Unfortunately, their warmth and smiles can't mask the stained filthy carpets or help the lackluster rooms. If you enjoy labyrinths and mazes you'll love trying to find your room as you step out of the elevator that smells... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear TripAdvisor Reviewer, Thank you for taking the time to post a review about us on TripAdvisor. We do apologize that you didn't enjoy every aspect of your stay as you enjoyed our location and service. We are in agreement with you that the hotel does require a renovation, which we begin this December. We do hope that you will... More

North Carolina
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 23, 2013

Standard Best Western, university negotiated $70 night well worth it, mild musty hallway smell did not follow into room, small bathroom, spartan furniture, humming HVAC unit on wall, clean sheets, nice front desk staff, carpet colors and pattern through which a stain would never show. A solid 2-3 star hotel. Nothing more. The numerous 5 star ratings raise concern about... More

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear mmmNorthCorlina, Thank you for taking the time to post a review here on TripAdvisor, and for taking the extra time to post pictures. We appreciate all feedback from guests, and we love it when our guests can see what our reviewers are talking about. We hope to see you again in Madison, especially after our upcoming renovation this December.... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 23, 2013

I strongly advise against staying here. Everything, from the rubble in the parking lot to the cracked tiles in the bathrooom, the single and extremely slow elevator and shabby lobby require quite a bit of work. We were awakened in the night by a very loud guest who kept us up with screaming and shouting for a prolonged period of... More

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Fivestargirl, Thank you for taking the time to post a review. Should you decide to give us another chance, especially after our upcoming renovation in December, please contact either our General Manager, Joe Baldowin, or our Assistant General Manager, Evan Talbert, so we can ensure your stay is a complete success. The following is a response to you from... More

downers grove IL, United States
1 review
4 of 5 stars Reviewed October 21, 2013

Place was sufficient for our family get together visiting our son at University of Wisconsin. Hotel had everything we needed. The extra pull out sleeper was helpful. Beds were very comfortable. We didn't need anything glamorous, It was clean and employees were helpful and pleasant. Lounge area was very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Janice M, Thank you for writing such a glowing review of our property on TripAdvisor. We love all guest feed back and we were glad that you had such a pleasant stay. We hope you will visit us in the future to see some of the new changes and renovations that we have in store! :) Thanks and make... More

Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 17, 2013

Stayed here two nights and paid $180 per night before tax for two in room 240. No fridge or microwave. Bathroom had peeling wallpaper and safety bars added on that looked like retrofits. This hotel caters to college sport teams and looks like it with stained hallway carpets and dingy interiors in the rooms (to hide potential damage?). Fitness equipment... More

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Denise E, Thank you so much for taking the time to write a TripAdvisor Review about our hotel. We value all feed back from our guests, so that we may continue to improve our property and our service. First off, let me apologize about the broken fitness equipment. That situation, while accidental, should have been handled better by our... More

Madison, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2013

Overall a pleasant hotel, clean tidy rooms, comfy beds. Pool nice though sometimes cold. The breakfast service relied on paper cups too much I think and waitresses took plates too quickly - felt little rushed. The restaurant staff seemed very un-knowledgeable and frankly the service was poor.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Jennifer T, Thank you so much for taking the time to review us here on TripAdvisor. We wanted to pass along a note from our Food and Beverage Service Manager. Thank you again and make it a great day! J. Belmont Media and Marketing Coordinator ************************************************************************************************ Dear Jennifer, Thank you for taking the time to review our hotel and... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN PLUS InnTowner & the Highland Club, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN PLUS InnTowner & the Highland Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Hotels.com, Booking.com, Expedia, Cheap Tickets, Tingo, Travelocity, BookingOdigeoWL, getaroom.com, Venere, Agoda and Otel so you can book your BEST WESTERN PLUS InnTowner & the Highland Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Room/suite (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (124)
Viewed
Room/suite (32)
Viewed
Dining (29)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (6)
Viewed
Bathroom (2)
Viewed
Family/play areas (1)
Viewed
Other (36)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#24 Business Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
Number of rooms
176

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer