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BEST WESTERN PLUS InnTowner & the Highland Club

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2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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448 reviews from our community

Traveler rating
    234
    126
    54
    18
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144
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155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
See the most recent reviews
1 review
5 of 5 stars Reviewed December 1, 2014

This Best Western was recently remodeled and is a pleasure to stay at. My husband was at the UW Hospital and the staff here are most accommodating to meeting your needs. Shuttle service was excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Milamaek, Thank you for the review! I am pleased to hear that we could make your trip to Madison a little bit easier. Our shuttle service consistently receives rave reviews and is a guest favorite here at the InnTowner. We look forward to seeing again the next time you are in Madison. Sincerely, -Nick U More 

Brookfield, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2014

Large, well appointed room with ample closet and drawer space. Extremely comfortable bed. Very clean. Plenty of space in the bathroom. Don't miss the hot breakfast and the many breakfast choices. Great location just off the UW campus.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Mike N, Thank you for the review! We are pleased that you enjoyed your stay and had a successful trip to Madison. We would be honored to host you again in the future! Safe Travels, -Nick U More 

De Pere, United States
2 reviews
2 of 5 stars Reviewed November 27, 2014

We just stayed one night for a morning appointment at the hospital. I was very disappointed by faulty wifi and a faulty TV remote. We've stayed here before and didn't have these problems, and we'll probably stay again because of its proximity to the hospital. Hoping the rooms are kept in better repair.

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Dave, Thanks for taking the time to review our hotel. We appreciate any and all guest feed back, as it helps us improve our service and our property. We're really sorry to hear that you experienced problems with our Wi-Fi and your TV, as we try and make darn sure that guests don't experience problems with the technology that... More 

Dayton
1 review
4 of 5 stars Reviewed November 21, 2014

Solid little hotel... wasn't sure what to expect when I pulled up, but definitely nice rooms with comfortable beds. It's Madison, so they like they're re-use theme - if you're not a fan of reused sheets and such, maybe give them a heads up when you book. I got heckled a bit when I checked in for having an Illinois... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Joseph R, Thank you very much for your review! We are glad to hear that you enjoyed your stay. While I'm not certain it was me, I have been known to heckle the occasional opposing fan - I hope no offense was taken! For your and any future guest's clarification: All sheets and linens are replaced after each guest. departs.... More 

San Francisco, California, United States
2 reviews
4 of 5 stars Reviewed November 21, 2014

Best Western Plus InnTowner and Highland Club is a very nice and well situated hotel. I think the Highland Club is a overpriced. The rooms were not substantially different from other Best Westerns I have stayed at. That said the room was clean and the breakfast was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Lisa C, Thank you for taking the time to leave us a review! Our hotel strives to provide a good value within the Central Madison area, but I am sorry to hear that we did not meet your expectations with our Highland Club. We do offer several room options, depending upon your needs and I do hope that we can... More 

Madison, WI, United States
1 review
4 of 5 stars Reviewed November 17, 2014

Hotel is located within a block of University of Wisconsin Hospital and the reception desk recommended the hotel. We were pleased with the room and service and would stay there again if another trip to the hospital is required..

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

M G, I am glad to hear that you enjoyed our hotel! While I know you weren't in Madison to have fun, we take pride in being able to provide a clean, comfortable place to stay for all of our guests. I am glad to hear that we could help make this a smooth visit for you. Thank You, -Nick... More 

Wisconsin
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 17, 2014

I always thought that this was just a hotel for family members of those hospitalized at the UW. We stayed here for homecoming weekend and were very surprised to see the updated lobby with red and white homecoming decor throughout. This appears to be the place where the football team and/or their family members stay. There is a secure "Highland... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Bbadger, We are pleased to hear that your visit was an enjoyable one! Our hotel gets to have a lot of fun on Badger Football Weekends and we enjoy seeing many happy Badger Fans. We would love to have you back for another Badger Football Weekend! Best Regards, -Nick U More 

Madison, United States
1 review
5 of 5 stars Reviewed November 17, 2014

I was pleasantly surprised to learn at check in that I was automatically upgraded because they had the room. My room was double the size of what I expected and I had a king size bed all to myself. My amazement grew when I learned I had jets in the tub. After being on my feet all day (and in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Toni P, We're glad to hear that you enjoyed your experience! While we can't always do it, we are happy to provide an extra touch of luxury when availability allows. We would be most honored to have you join us the next time in you're in the UW-Madison neighborhood. Safe Travels, -Nick U More 

United States
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 11, 2014

I've stayed here twice. Room has been very comfortable, with a microwave and a refrigerator. Wifi is free and connectivity is good. The location is great for those visiting the university, and there's a free shuttle that goes back and forth from campus as well. Breakfast is complimentary and outstanding. Staff/service are excellent. They have Keurig coffee makers in the... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Itchy_M_Feet, Thank you very much for your review! We are flattered by your comments and look forward to seeing you the next time that you are in Madison. Safe Travels, -Nick U Front Office Manager More 

Dixon, IL
2 reviews
5 of 5 stars Reviewed November 10, 2014

I recently spent four nights at the Madison Inntowner while a family member was at the UW Madison Hospital. They have one the best staffs of any hotel I've stayed in. Everyone went out of their way to accommodate our needs which changed on a daily basis. The room was clean and well appointed with modern furniture and amenities. The... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Mollyb50, We are very pleased to hear that you enjoyed your stay! Our shuttle service has been one of our guests' favorite services for many years and we are glad that it helped make your stay more convenient. We will look forward to seeing you the next time you are in Madison! Best Regards, -Nick U Front Office Manager More 

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