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All 62 Madison hotels

BEST WESTERN PLUS InnTowner & the Highland Club

3.5 of 5 Hotel   |   2424 University Ave., Madison, WI 53705
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72%
Ranked #25 of 62 hotels in Madison
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed November 27, 2012
klenc Clarkston, MI
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201 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
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Clarkston, MI
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 27, 2012

This property was selected for me by the meeting that I attended. It is close to U of W hospital and med school. The lobby was very spacious offering several separate seating areas - nice for meeting people. Check in was efficient. The room was very basic, dated but clean. The mattress was very firm, bedding was a filled comforter... More

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Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear KlenC, Thank you very much for your review. We appreciate when any of our guests take the time to provide feedback on how we are doing and how we may improve our services. We are delighted to hear that you enjoyed your overall stay, however we do apologize for any of our guest room features or amenities not exceeding... More

Rockton, Illinois
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 22, 2012

I needed a close place to stay while visiting UW Hospital and Clinics. Stayed one night to just sleep and return to the clinic. They offer a hospital rate and my stay was discounted about $20.00 upon check in which was a nice surprise. Lobby was clean, food area looked nice. Hotel room was average, nothing to fancy but not... More

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Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 19, 2012

We stayed for 3 nights to visit family and attend the UW Football game. This is a central location and it offered the 2 Queen beds that we needed. The hotel was packed but the room was still quiet. The beds were very comfortable and we slept fine. We weren't there much but it had a nice looking pool and... More

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Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear DeltaFlyer, Thank you so much for your review. We appreciate when any of our guests take the time to give us feedback on any of our services and our property . Let me apologize profusely for the internet not exceeding your expectations. We know that when traveling that this amenity is of the utmost importance for all of our... More

Arvada, Colorado, United States
1 review
3 of 5 stars Reviewed October 11, 2012

The staff were extremely accommodating during my stay, but the internet access was putrid. Trying to get any work done in this hotel became absolutely useless because I couldn't send or receive the information I needed quickly enough. Instead, webpages loaded very slowly and many times caused my task to become impossible, Again, good staff, but the company must invest... More

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Hot Springs, Arkansas
1 review
5 of 5 stars Reviewed October 10, 2012

I was in Madison on business for 2 nights and stayed at the InnTowner. The facility was nice, the breakfast was good, and I have no complaints about my stay. When I arrived at the airport after checking out of the hotel, I realized I had left my telephone behind. I called the hotel (on a phone borrowed from a... More

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Aurora, Illinois
1 review
4 of 5 stars Reviewed October 4, 2012

I am writing this to express my sincere gratitude to the staff at the Best Western Plus in Madison Wi. In particular, I would like to thank Emily the HR Administrator for her help retrieving an item I left behind. The room was comfortable and the location was ideal. I will probably be coming up to Madison again soon, and... More

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Tanya R, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Thank you for your recent business as well as your positive review. I have passed along the information to Emily. We hope to earn your business again soon. More

La Crosse, Wisconsin
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 4, 2012

We stayed in this hotel prior to going for appointments at UW-Hospital/clinic. This is without a doubt the dirtiest, most worn out hotel we've ever stayed in!! It would do the community a real favor if this hotel was demolished, and either replaced by a parking lot...or a top-notch hotel, like Hilton Garden Inns & Suites. We usually stay in... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed October 2, 2012

This review is b/c the people here were really nice. Jason, the driver for the hotel was kind and always available for free rides. He was full of information, always timely, and just an all around nice guy. I really appreciate how helpful he was and I would stay here again.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2012 via mobile

Upon entering the room, I noticed that it was better maintained than the majority of best westerns I've been a patron of in the past.however, on an emotional level, it was so much more than just cleanliness. The concierge, Shayd, was one of most lovely individuals with whom I have come into contact. His impeccable service as well as his... More

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Also Known As:
Best Western Inntowner And The Highland Club Hotel
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS InnTowner & the Highland Club 3.5*
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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