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BEST WESTERN PLUS InnTowner & the Highland Club

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2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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430 reviews from our community

Traveler rating
    224
    121
    51
    18
    16
See reviews for
136
51
26
147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • Italian first
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    (430)
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    (86)
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
See the most recent reviews
Pleasant Prairie, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel staff was extremely friendly and accommodations were awesome!! Price was great as well and parking is free. Leketta was our meeting room hostess for the entire week and was absolutely fabulous! Her service was great, she was proactive and really made students comfortable by ensuring requests were handled and always with a smile.

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Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Audrey P, Thank you very much for the review! We are pleased to hear the you were able to take advantage of everything we have to offer. I'll be certain to send a copy of this review over to Leketta - she is a true asset to our team here at the InnTowner. We hope to see you again whenever... More 

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

3rd year we've stayed at this motel during the state High School wrestling tourney, an insane time of the year for anyone that is involved with this. The motel still keeps its level of high service and the all you can eat buffet breakfast is off the charts good. Always something new each year, this year we had beds that... More 

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Mequon, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent staff and service. They took us wherever we needed to go in the city as well. I would recommend this hotel to anyone traveling in the Madison area. Close to UW campus and far less expensive than any other place in proximity.

Review collected in partnership with Best Western

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Onalaska, Wisconsin
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We had to arrive a day early for an appointment and found this hotel very convenient to University Clinic. It has been recently remodeled and we liked our room although a bit on the small side. We ate dinner in the dinning room and found the food very good but the very slow service left a lot to be desired.... More 

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Osseo, Wisconsin
Top Contributor
90 reviews 90 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here prior to a surgery. The manager was super friendly and helpful. We were placed on the Highland Club floor, but I am not sure what perks that this provided us. The room was spacious and clean. The decor was ok, a bit tired, but very functional. The only negative was that the fan in the bathroom was... More 

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Atlanta, Georgia
Top Contributor
69 reviews 69 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

To be honest I was not too thrilled to be staying here but boy was I in for a great surprise! The rooms on the 4th floor are excellent and the service is world class. In addition the bar on the 4th floor is open at 5 PM and will serve food and drinks fro FREE. How cool is that??... More 

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De Pere, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Everything else was great, but we couldn't get the wifi to work even after spending a half hour on the phone with the help desk. I did enjoy the pool area and everything down there was great and the TV worked wonderfully, but this is the second time we've stayed here and had trouble with the internet. I guess it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

David B, Thank you very much for your review! We are glad to hear that your visit was a success. Regarding the wi-fi problems: Our wi-fi provider recently (Late January into early February) performed a "system upgrade" to address various dead-spots in our hotel and increase overall wi-fi speeds. There were significant problems after the new equipment was installed that... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

1st let me say the staff is top notch.. The rooms are nice, the showers need updates, the beds gave me a back ache, but not horrible.. The tv was nice and big. The worst part is the location.. It's great if your going to the hospital but there's just not anything around it. It stuck on the far end... More 

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

We came to the hotel because our granddaughter had surgery. The hotel is conveniently located near the hospital. The free shuttle service was great. We also enjoyed the hot tub in the evening. The breakfast is great. A good variety and the hot food was hot. I would definitely recommend thias hotel. They also have a reduced rate if you... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Q5379EKdavidb, Thank you very much for your review! We are pleased to hear that your visit was a success - our breakfast has always been on of my favorites, and nothing beats a hot tub at the end of a long day! We hope you'll visit us again the next time you are Madison! Thank You, -Nick U More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for the state wrestling tournament. I felt there was not much notice as in past year's other hotels iv stayed with iv had the problem others are complaning about. I did have to call the desk about kids playing on the elavater but where was there parents the hotel staff are not responsible for theses kids!! I... More 

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