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BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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363 reviews from our community

Traveler rating
    188
    99
    44
    17
    15
See reviews for
111
40
21
128
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (65)
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
See the most recent reviews
Minneapolis, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Was here on business in December 2014. Hotel and facilities well kept, clean, nice fitness center and hot breakfast items. Took the complimentary shuttle to the hospital which is essentially across the street. Could have walked if it were warmer.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Kendall M, Thank you very much for your kind words and taking the time to leave a review! The next time you are in Madison, we would be honored to have you as our guest again. Best Regards, -Nick U More 

Rochelle, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staff is excellent. Breakfast is good however would prefer single milk cartons instead of community milk thermos'. Location is good to visit U of W Hospital. Parking spaces are available for guests. Refrigerator and microwave in room . Large bathrooms. Sheets were not very soft. Staff went out of their way for me. There should not be a minimum of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

R T, Thank you for the review! Our staff is always pleased to hear that we were able to exceed you expectations. I will pass your comment regarding our sheets on to our Head Housekeeper. We do routinely cycle out older linens and replace them with newer items, and this may be something we consider when we make our next... More 

Muskego, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great breakfast with a nice variety of options.. The hotel staff was very friendly. The room was very nice and exceptionally quiet considering hotel was completely booked. The beds were very comfortable with plenty of pillows. Loved the pool and the hot tub. Will stay here again . Definitely will stay at this hotel again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Robin R, Thank you for the review! Our breakfast has always been one of my favorite offerings that we have here at the InnTowner. We hope to see you again! Sincerely, -Nick U More 

Rhinelander, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

We were very impressed with our accomations, the rooms were excellent . We were in for a surprise when we were told that there was a shuttle bus to and from Camp Randall for the game.Not that we were far from the stadium but the girls gave it the thumbs up. And for dinner the waitstaff were swamped a little... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

John N, Thank you for the review! Our staff gets to have quite a bit of fun on Football Weekends and we're glad that you could be a part of it. We would be absolutely honored to have you join us again for the 2015 season! Kind Regards, -Nick U More 

Madison, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed due to an appointment at UW Hospital and found the hotel a perfect fit. We only took advantage of the continental breakfast. It was more like a buffet. It had two different scrambled eggs, two different types of potatoes, bacon, pancakes, juices, etc. and served in a very nice room. I highly recommend the Inn Towner.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Tracy D, Thank you for the review! You and I seem to think the same about our Breakfast: It is awesome! Thank you again for the review and the recommendation. Safe Travels, -Nick U More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This Best Western was recently remodeled and is a pleasure to stay at. My husband was at the UW Hospital and the staff here are most accommodating to meeting your needs. Shuttle service was excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Milamaek, Thank you for the review! I am pleased to hear that we could make your trip to Madison a little bit easier. Our shuttle service consistently receives rave reviews and is a guest favorite here at the InnTowner. We look forward to seeing again the next time you are in Madison. Sincerely, -Nick U More 

Brookfield, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Large, well appointed room with ample closet and drawer space. Extremely comfortable bed. Very clean. Plenty of space in the bathroom. Don't miss the hot breakfast and the many breakfast choices. Great location just off the UW campus.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Mike N, Thank you for the review! We are pleased that you enjoyed your stay and had a successful trip to Madison. We would be honored to host you again in the future! Safe Travels, -Nick U More 

De Pere, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

We just stayed one night for a morning appointment at the hospital. I was very disappointed by faulty wifi and a faulty TV remote. We've stayed here before and didn't have these problems, and we'll probably stay again because of its proximity to the hospital. Hoping the rooms are kept in better repair.

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Dave, Thanks for taking the time to review our hotel. We appreciate any and all guest feed back, as it helps us improve our service and our property. We're really sorry to hear that you experienced problems with our Wi-Fi and your TV, as we try and make darn sure that guests don't experience problems with the technology that... More 

Dayton
1 review
4 of 5 stars Reviewed November 21, 2014

Solid little hotel... wasn't sure what to expect when I pulled up, but definitely nice rooms with comfortable beds. It's Madison, so they like they're re-use theme - if you're not a fan of reused sheets and such, maybe give them a heads up when you book. I got heckled a bit when I checked in for having an Illinois... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Joseph R, Thank you very much for your review! We are glad to hear that you enjoyed your stay. While I'm not certain it was me, I have been known to heckle the occasional opposing fan - I hope no offense was taken! For your and any future guest's clarification: All sheets and linens are replaced after each guest. departs.... More 

San Francisco, California, United States
2 reviews
4 of 5 stars Reviewed November 21, 2014

Best Western Plus InnTowner and Highland Club is a very nice and well situated hotel. I think the Highland Club is a overpriced. The rooms were not substantially different from other Best Westerns I have stayed at. That said the room was clean and the breakfast was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Lisa C, Thank you for taking the time to leave us a review! Our hotel strives to provide a good value within the Central Madison area, but I am sorry to hear that we did not meet your expectations with our Highland Club. We do offer several room options, depending upon your needs and I do hope that we can... More 

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Number of rooms: 176
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#23 Business Hotel in Madison

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