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All 63 Madison hotels

BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 Hotel   |   2424 University Ave., Madison, WI 53705
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76%
Ranked #21 of 63 Hotels in Madison
A recent review
5 of 5 stars reviewed 2 weeks ago
Badshot01 Tucson
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308 reviews from our community

Traveler rating
    150
    85
    43
    16
    14
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98
33
20
106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN PLUS InnTowner & the Highland Club
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Tucson
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Clean and friendly Hotel in Madison. Very good beds for sleep and a good thought for a drink or something in the Highland club. Good location if you wish to go to an event at the University. Very close to all the sporting venues.

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Badshot01, We're so happy that you enjoyed your stay with us. We also hope that the sporting event you went to was equally fun! We're huge Badger Fans here! Come stay with us during a Badger Football Game. We really love to go all out! We also really appreciate you taking the time to provide feedback on your stay... More

1 review
5 of 5 stars Reviewed 2 weeks ago

In addition to the food, BW's resturant's supervisor Leketta makes eating at the BW an enjoyable experience. She is always very friendly, attentive, and kind. Definitely a dime a dozen! Otherwise, the hotel is very spacious and clean. Hotel staff is friendly and helpful

Was this review helpful? Yes
Top Contributor
111 reviews 111 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Best Western Plus Inn on the Park the last two visits but due to the Taste of Madison I didn't want to get "locked" into the square. So staying with the Best Western brand we stayed here and I do not regret it at all! The staff here was amazing- I didn't write down any... More

Was this review helpful? Yes 2
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Stephers26, Thank you SO MUCH for taking the time to write such an amazing and detailed review of your experience. We are so dependent on guest feedback and love when a guest provides such a descriptive and helpful account of their stay. Not only is it a help to us, but our future guests as well. We're ecstatic that... More

Oshkosh, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is the only hotel we stay at in Madison! The Highland Club is excellent and the young lady who waited on us stayed past her shift to accommodate us. The breakfast is excellent. The staff is friendly and helpful. Looking forward to staying there during the Badger football and basketball seasons.

Review collected in partnership with Best Western

Was this review helpful? Yes
Oregon, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

All staff members were polite & courteous. Ammenities were wonderful and room was very nice with a great bed. All around great experience for both of us. Would highly recommend this property and will be returning!

Review collected in partnership with Best Western

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Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Nicholas, Thank you for taking the time to review our hotel here on TripAdvisor. As innkeepers, we're dependent on feedback such as yours so that we may maintain and/or improve our service and our property, and are really appreciative of guests who make the effort. We are so glad that you enjoyed your stay and we look forward to... More

Ann Arbor
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed one night on a visit to Madison. The room was large, comfortable bed. It included a refrigerator and coffee pot. There is a great swimming pool and nice fitness center. Staff at the hotel were very helpful. A nice touch was afternoon cookies and bottled water delivered to our room. There was also a nice happy hour with appetizers... More

Review collected in partnership with Best Western

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Santa monica
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was fine, breakfast included in room price. I liked having free parking, which comes in handy. Visiting my son at the Universityof Madison the hotel is not in walking distance to down town, although the location is ok.

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Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear LyndaB, Thank you so much for taking time to review our hotel here on TripAdvisor. We do genuinely appreciate any and all guest feedback, as its an essential tool for helping us improve our service and our property. We're really glad you enjoyed your stay and we do hope to see you again next time you're visiting your son.... More

Schaumburg, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The moment I walked in the front doors to the hotel I was greeted courteously and professionally - this atmosphere and politeness generated by the hotel staff continued throughout my stay. Very clean throughout the hotel (room, lobby, hallways, pool area, bar/lounge). I couldn't say enough positive things about the 4th floor Highland Club amenities and service. Phenomenal free breakfast... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Steve F, Thank you for taking the time to review your experience at the InnTowner on TripAdvisor. We are glad your experience was exactly how we intend it to be for every single guest. We look forward to having you back the next time you visit Madison! More

1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was clean and the rooms well appointed. We liked the free internet and the complementary breakfast was hot and good. It's location was convenient to anything one wanted to do in downtown Madison and they provided a free shuttle to take people anywhere within a two mile radius as well which is very nice. My only complaint was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Nan, Thanks so much for making the effort to share your stay experience with us and our future guests. We are really appreciative of any and all guest feedback, as it is an essential tool to maintaining and/or improving our service and our property. We're very glad that we were able to provide you with a happy experience, especially... More

Miwlaukee, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Only 1 front desk working on a sold out night with multiple weddings and sports teams staying. Front Desk was being a shuttle dispatcher and did not care about the long line that formed in front of him. It took over an hour for him to work through the 8 rooms he had in front of me. I never write... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear John H, Thank you for taking the time to write a review of the InnTowner on TripAdvisor. Though we do our best to predict and be prepared for arrivals, it sounds like we didn't have the right amount of staff on duty when you checked in. The Front Desk Associates are trained to remain calm in this situation and... More

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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