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BEST WESTERN PLUS Inntowner Madison

#16 of 62 Hotels in Madison
Certificate of Excellence
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2424 University Ave., Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
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BEST WESTERN PLUS Inntowner Madison
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612 Reviews from our TripAdvisor Community

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Hillsdale, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We basically enjoyed our stay at this hotel, but would recommend reserving a room only AFTER the renovations are completed. We unfortunately experienced overwhelming fumes on our LAST night due to construction work on bathrooms below our floor. The odor was over-whelming noticeable. (We noticed that a room next to us had the use of a fan to ventilate their... More 

Review collected in partnership with Best Western

Helpful?
Thank SFELDRUS
Plainfield, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My family recently stayed here while my dad was at UW Madison hospital for a kidney transplant. This hotel works with the hospital which made things so much easier. The staff was friendly, helpful, and patient, especially when dealing with me and my exhausted self. The room was newly updated, the pool fantastic, and the included breakfast was just one... More 

Helpful?
Thank LisaMacMom
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear LisaMacMom, Wow! Thank you for your 5 star review of The InnTowner! It is SO gratifying for all of us here to be able to support families while they go through scary, difficult, and exhausting times. Personally, I've been able meet kidney transplants when they come for the initial procedure, and then a year later for the follow up.... More 

Algoma, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

This hotel is under renovation, but it is clean, quiet and the pool and is open. The pool was clean and warm, the rooms were clean and we slept well. Easy location from the UW Campus! We didn't use the shuttle, but they do have a nice service to shuttle people to campus or a 2 mile radius. The breakfast... More 

Review collected in partnership with Best Western

Helpful?
Thank Rebecca W
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Rebecca W, Thank you for taking the time to review your stay at The InnTowner - Madison. Thank you for your patience with the renovations, which are nearly complete now! We hope you stay with us on follow-up study appointments, or on your next trip to Madison for any reason! More 

Freeport, Illinois
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at this property because we were able to get a good deal on Hotwire. Pleasantly surprised by the property and the very able staff. While the building is currently going through renovations (to be completed later Feb 2016), the rooms that have been done already are quite nice and comfortable. Nice and close to the UW campus, and within... More 

Helpful?
1 Thank Steve T
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Steve T, We are delighted that we could surprise you with our beautiful building, location and staff! Thank you for letting other TripAdvisor readers know that the construction is very near completion, and our location is close to great dining as well as the UW Campus. Please stay with us again on your next visit to Madison! More 

Buffalo Grove, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

This is an extremely convenient hotel if you are visiting University of Wisconsin Hospital on a daily basis. The beds are beyond comfortable, great water pressure but awkward positioning of the bathroom door makes it a bit cumbersome to maneuver in the lou.

Review collected in partnership with Best Western

Helpful?
Thank Mary F
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Mary F, Thank you for taking the time to share your thoughts on The InnTowner on Trip Advisor! We recognize that the door/toilet situation is still a problem, even after the renovations. Our options are mostly focused on changing the door style, and will likely happen after all other construction is completed. On your next stay, you may want... More 

Shawano, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Visiting Son at VA Hospital, Hotel was close by w/24 Hr. shuttle service to Hospital, rooms clean, staff gracious, 24 Hr. food service with also in-room option. After a long drive and visit w/Son, it was nice to have a relaxing in-room meal. Had a restful sleep. Definitely would stay here again.

Review collected in partnership with Best Western

Helpful?
Thank Judy L
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Judy L, Thank you for taking the time to compliment The InnTowner staff on TripAdvisor! We are delighted that we could provide a comfortable respite for you while you visited your son at the VA. We hope he is OK, but if you need to make the trip again, we look forward to taking care you you again. More 

La Crosse, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had an extended stay at the Best Western Plus Inntowner for a family member's surgery at the hospital. We chose this hotel because we knew we would be going back and forth to the hospital often and they have a 24 hour shuttle. Five stressful days and nights were made much easier by the stellar staff at this hotel.... More 

Helpful?
Thank Gleaner222
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Gleaner22, Thank you for the 5 star review of your extended stay! That "Brag worthy" comment goes both ways, my friend! To learn that you experienced exactly what we strive for is definitely going to be shared with our staff as soon as possible. We hope your family member is recovering quickly and are glad we could provide easy... More 

Lafayette, IN, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room was large and beautiful, the huge flat-screen TV was a delight to watch, and the hotel's personnel were all very friendly and professional. Madison, Wisconsin is not ordinarily a place I would choose to go to in February. It was necessary for me to take the trip because I am a participant in a study being conduced at... More 

Review collected in partnership with Best Western

Helpful?
Thank Sherrone F
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Sherrone F, Thank you for the 5 star review and lovely comments about your stay at The InnTowner Madison! We hope you can return during a time when you can enjoy the weather, too. Please stay with us again when you do! More 

Gurgaon
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is close to town area and University of Wisconsin Madison. So a good option to stay here if you are here for visiting students or maybe sightseeing on foot. Its value for money . Buffet breakfast nothing great. But they provide shuttle service to town area and there's lot of choice on State Street for food and fresh... More 

Helpful?
Thank Deepa C
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Deepa, Thank you for taking the time to review your stay at The InnTowner Madison! Please stay with us on your next visit to Madison. More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean and the staff was friendly and professional. We utilized the free shuttle service to get us to a concert downtown and saved on a taxi. Complimentary breakfast the next morning was a pleasant surprise and was better than most would expect a continental breakfast to taste. I would definitely stay with BW again.

Helpful?
Thank Alicia B
Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Alicia B, Thank you for taking the time to review your stay at The InnTowner Madison! We are delighted that you enjoyed your stay so much that you plan on doing so again on your next trip to Madison. Breakfast with us on future trips will be enjoyed in our new restaurant, The Highland Corner Grille, opening later this... More 

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