We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 63 Madison hotels

BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 Hotel   |   2424 University Ave., Madison, WI 53705
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN PLUS InnTowner & the Highland Club to your Saves list
BEST WESTERN PLUS InnTowner & the Highland Club
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
74%
Ranked #23 of 63 hotels in Madison
A recent review
3 of 5 stars reviewed 4 days ago
Dustin J Madison, United States
  • Reviews (253)
  • Photos (128)
  • Amenities
  • Q&A
  • Room tips (33)
  • Location
  • More
Write a Review

253 people have reviewed this hotel

Traveler rating
    115
    70
    39
    16
    13
See reviews for
79
27
17
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Madison, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

This was my first stay at the Best Western PLUS InnTowner. The rooms were nice and the bed was comfortable. The shower did not drain when I first used it, but maintenance fixed it quickly once I brought it to their attention. The shuttle service was a mess. The front desk gave mixed messages about its availability which lead my... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dustin J, Thank you for taking to time to leave your valuable feedback. While our shuttle service is normally one of our guests' favorite amenities, I am truly sorry that we were unable to meet your expectations for service. I will certainly be investigating the matter and will follow up with my staff at our next meeting. Again, you have... More

Pompano Beach, FL, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

We came for 3 days and stayed for 19 because my wife had an operation. The whole staff could not have been more caring and helpful during or stay. Their shuttle took us to the hospital and local stores for supplies. Very comfortable beds. Hotel is newly remodeled. Highland Club was wonderful for relaxing when I had the chance. Thank-you... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Craig F, We're very glad that we could make your stay a comfortable one and leave you with one less thing to worry about. We are very happy about the recent renovations we have done and are pleased to hear that you are too! Thank you for taking the time out of your day to leave us a review, and... More

Chippewa Falls, Wisconsin
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed a number of times in June was really happy with the staff, the room and the restaurant. The renovations they have done are beautiful ,comfy beds, clean rooms, and very helpful staff. We will be staying there often when we come to Madison.

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Trish J, We're glad you took the time to leave us a review! We have had great results with this recent renovation and are very excited moving forward. Can't wait to have you back the next time you're in Madison! Until next time, -Nick U Front Office Manager Best Western PLUS InnTowner and the Highland Club More

Butler
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We came with a group of 11 people for Motorcycle Wing Ding at Alliant Energy Center 4.6 miles away. They shuttled us and provided a cleaning station for the motorcycles(Very Nice). The breakfast buffet was outstanding and we even ate at their restaurant a couple nights and the food was very good. Rooms were nice. Swimming area was ok for... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Rick C, Thank you very much for taking the time to leave us a review. We had a fun week with all of the Gold Wing riders in town and we'll look forward to having you back the next time you're in Madison! Best Regards, -Nick U Front Office Manager Best Western PLUS InnTowner and the Highland Club More

Green Bay, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here to attend a wedding. Very nice room, comfy beds and all the conveniences of home. Breakfast buffet was awesome! Desk staff were extremely helpful and courteous in providing information and directions!

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Bonnie L, We sincerely appreciate your kind words and I'll make sure they're passed along to our staff. I couldn't agree more about our breakfast - no stale donuts are allowed at the InnTowner - only fresh, hot food for starting your day! We'll be glad to have you back the next time you're in town. Take Care, -Nick U... More

Worcester, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was extremely happy with my recent stay at the Best Western InnTowner in Madison, WI. The location is great near UW campus. Staff! were all extremely friendly and helpful. Great shuttle service to the Capital and State Street shopping. The rooms had all the comforts of home. The complimentary breakfast was delicious and had a great selection and I... More

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Jane R, Thank you for leaving a review! We're glad your stay in Madison was a success and we would be happy to have you as our guest again in the future. I'll be certain to pass your comments on to our staff - we are very proud of the work they do! Warm Regards, -Nick U Front Office Manager... More

sarasota, fl
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel, owned by OW, is clean, quiet and convenient to medical care. It is not within walking distance of the Capitol or the restaurant area surrounding it, but BW does offer a free shuttle; it is efficient, and the service is friendly. Patients at UW Hospital should book through Patient Services to receive a deeply-discounted rate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Jfz, Thank you for the review! We take a great deal of pride in being able to help our guests have a clean, comfortable place to see when they're going through what can be an otherwise stressful situation. I am glad you were able to take advantage of our shuttle service - it has been a favorite service amongst our... More

Minneapolis, United States
1 review
5 of 5 stars Reviewed 1 week ago

We recently stayed at the Best Western PLUS InnTowner in Madison, WI. I highly recommend it -- it was beautifully decorated, conveniently located near the UW campus, the staff and service were outstanding and the complimentary breakfast buffet was delicious. No rubber eggs or stale pastries -- really good, fresh food. The hotel price was reasonable - a very positive... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Pamela K, We are incredibly pleased that you took the time to leave us a review! We strive to provide the best value possible in the downtown Madison area. I will be passing your kind words on to our staff - we love seeing new feedback from our guests. We hope to have you back soon! Thank You, -Nick U... More

Minnesota
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here recently for a youth basketball tournament at the University of Wisconsin. Place is outstanding. Appears like the hotel was recently updated as there are fresh smells throughout the building. Rooms are simple but have everything you need and very clean & comfortable. The morning breakfast is the best I have ever had in any hotel. You'll enjoy the... More

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

TravelersOf4808, Thank you for the review. You are correct about the recent update - it was just finished mid-June and we are very pleased with the results. I couldn't agree with you more about the breakfast as we have a strict "fresh-hot-yummy" breakfast policy here at the InnTowner. When you're back in Madison, we would be honored to have you... More

Houston, Texas
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

PROS: Fairly close to UW medical school and VA hospital. Good shuttle service in their minivan. Nice free hot breakfast buffet. Great happy hour at their bar. Very reasonable price for the room (the non-refundable rate). CONS: Traditional two bed room is small. The one chair in it barely fits (chair was partially broken and was not replaced after front... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage BEST WESTERN PLUS InnTowner & the Highland Club, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN PLUS InnTowner & the Highland Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Hotels.com, Booking.com, Expedia, Cheap Tickets, Tingo, Travelocity, BookingOdigeoWL, Despegar.com, getaroom.com, Venere, Agoda and Otel so you can book your BEST WESTERN PLUS InnTowner & the Highland Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Room/suite (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (124)
Viewed
Room/suite (32)
Viewed
Dining (29)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (6)
Viewed
Bathroom (2)
Viewed
Family/play areas (1)
Viewed
Other (36)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#24 Business Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
Number of rooms
176

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer