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BEST WESTERN PLUS InnTowner & the Highland Club

#10 of 64 Hotels in Madison
Certificate of Excellence
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2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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490 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (490)
  • Mar-May only
    (130)
  • Jun-Aug only
    (129)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (113)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We are staying at this hotel while our dad is recovering at the V.A hospital.. The hotel has very clean rooms and are up to date. Beds are comfy and the staff is unbelievably kind! This morning our dad had a minor set back and some of the family rushed right up the street to the hospital ,the location is... More 

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Jonisimon, Thank you for the complimentary review of the hotel and for recognizing our wonderful staff members, specifically Ricardo and Viriana! We are so glad you were able to provide a comforting breakfast to your other family members, and that the rest of your stay was comfortable and worry-free. We hope your father is recovering well and that you... More 

Franklin, IN, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff was friendly and welcoming, the room was very clean and comfortable. Close to UW Madison, and attractions are close by. We will definitely be staying here the next time we come through the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
DeKalb, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Shuttle bus was very helpful to get around. It was nice to see cookies and water in the room when we got back. Bedspread was stained and not looking the best, but overall experience was good. Didn't use the pool or free snacks and wine, but nice to know it was there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Erin C, Thank you for taking the time to review your stay at The InnTowner! We are glad you enjoyed your stay and noticed the extra amenities. Please stay with us again on your next visit. More 

Thousand Oaks CA
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

The shuttle service within the radius encompassing the Capitol, University, and UW Hospitals was so wonderful. The staff was terrific and very helpful. The breakfast was a great time saver and just right. Best of all, the bed was the most comfortable hotel bed I've ever slept in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

jwox, Best Stay Ever? We couldn't ask for a better review title! Thank you very much for taking the time to leave such a nice review. We have such a great crew working here and we really do appreciate you taking the time to recognize the great job they did for you. If you are back in the Madison area,... More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Best Western Plus Inn Tower when my sister had surgery at the UW Hospital. The staff was so accommodating and flexible since we didn't know how long we'd need our room. The shuttle service was nice when it rained but the walk to the hospital is less than 1/4 mile away. The breakfast was wonderful and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Q5706LQlynnb, Thank you very much for your review! I know how stressful a trip like this can be, and your hotel experience should be one thing you don't have to worry about. I am glad to see you were able to take advantage of our offering while you were here. Thank You, -Nick U More 

Watertown, Wisconsin
Top Contributor
63 reviews 63 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

My motorcoach group of high school softballers stayed at the Inn Towner for their recent state tournament. Parking a large vehicle at any city hotel is challenging but Jordan, a management member came outside and walked me around the parking lot to show me how to get to the parking spots they had reserved for my motorcoach. Well done Jordan!... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Tom H, Thank you very much for your review! Jordan saw this and laughed a bit while she recounted the story - I am glad to see that she could help out! We have a great crew working at our desk and for our rooms, we live by the motto "clean and comfortable" - I am glad this is how... More 

Englewood, FL, United States
1 review
5 of 5 stars Reviewed 1 week ago

If you're going to Madison, WI, to be with a loved one having cancer surgery at U-W Hospital, as I was, you can't beat this hotel. The hospital arranges a deep discount. The hotel has a free 24-hour shuttle to/from the hospital and to/from the airport most hours. They'll even come get you if you're out hoofing around the Capitol.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Jennifer H, Thank you very much for your review! Our shuttle has always been one of our guests' favorite amenities and I am glad to hear that you were able to take advantage of it. Regarding the toilet seat, growing up, much of the education provided to me by my sisters was on this very subject, and I am well... More 

Alexandria, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice staff, great well appointed rooms. Highland level lounge had great happy hour, good attentive staff. Free breakfast was well prepared and filling. Don't let the banal exterior and so-so lobby fool you, the rooms are great for a good sleep.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Donald A, Thank you very much for your review! I couldn't have said it better myself! As far as our exterior goes, we're planning to revamp our outside look to match what we have going on inside - we are planning to get started on this during the coming fall season. Best regards and we look forward to seeing you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Inntowner Staff went above and beyond of our softball team and allowed us to use a conference room to relax and watch a movie as well as dry our wet uniforms! Great customer service! I would reccommend to any group or individual. Excellent breakfast too.

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Kyle K, It was a pleasure to have served you! I am glad to hear that your group had a good trip to Madison. We look forward to hosting you again next year! Safe Travels, -Nick U More 

Lafayette, Colorado
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an unexpected visit to Madison when our flight got diverted from Chicago and then eventually was cancelled for the evening. Most hotels were booked and the Best Western Plus had 3 suites left available. I spoke with the desk and they held the room I selected for us with my name and credit card number. When we finally... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

RobbiD2, Thank you very much for your review! It sounds like you had a long day behind you when you arrived at our hotel - I am pleased to hear that we could take a little stress out of your travels. As you mentioned, Madison is indeed a great, FUN city to visit and we would be absolutely honored to... More 

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