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All 62 Madison hotels

BEST WESTERN PLUS InnTowner & the Highland Club

3.5 of 5 Hotel   |   2424 University Ave., Madison, WI 53705
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Ranked #25 of 62 hotels in Madison
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
SGTHammer Eden Prairie, Minnesota
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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Eden Prairie, Minnesota
1 review
4 of 5 stars Reviewed yesterday NEW

We were in Madison to be with my dying aunt at the Meriter Hospital. Free shuttle to and from saved time and money for parking. Great complimentary, complete breakfast. Would have rated a 5 but was disappointed when the restaurant would not seat us 20 minutes before closing and told us to go to the bar for food service.

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Oshkosh, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything about this hotel is excellent. Room, staff, breakfast, and Highland Club are all the very best. Also, the best value in the UW Madison area. They are undergoing some construction, (April 2014), but the hotel is kept very clean. The breakfast has a wide variety of food chooses and all are tasty.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Chicago, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed 4 nights while my husband was a surgical patient at UW Hospital. The staff were all very professional and kind from front desk to cleaning crew to dining area. All friendly and willing to help with any request. Shuttle service to the hospital was great and a big help. The rooms were clean and well maintained (important for a... More

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Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Barbara E, Thank you very much for your kind words! I'll be sure to pass them along to all of the departments here at the InnTowner. The next time you're in Madison (to have fun this time!), we would be honored to have you as our guest again. Best Regards, -Nick U Front Office Manager Best Western PLUS InnTowner and... More

Toledo, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

According to the posters in the lobby, the hotel was undergoing renovation. It was ok as is. The location was convenient as was the in-house minivan transportation. Refrigerator rental was available for an extra fee, but they seemed to be in short supply. If you need one, you may want to reserve ahead of time. Or, this winter, just open... More

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Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Mouseketeer99, Thank you very much for taking the time to review us on TripAdvisor. We appreciate your patience as we continue to improve our property for our guests. I am confident that you will be quite impressed with our newly renovated rooms if you choose to visit us again on your next trip to Madison. As a part of this... More

1 review
5 of 5 stars Reviewed 1 week ago

This was an excellent hotel close to UW hospital. You also get a discount here if you book your reservation through the hospital. The breakfast looked excellent , but we left before 6:30 am which is the serving start time.

Review collected in partnership with Best Western

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Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Carolp71, Thank you for taking time out of your day to leave us a review! I am glad that we could be a part of your trip to Madison, but I'm sorry to hear that you missed our breakfast - it is much more than your typical continental breakfast! We look forward to seeing you again on your next journey... More

Seattle, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

My first time at the Inntowner. Was very impressed by the friendly, professional staff. My particular compliments to the breakfast staff, especially Leneta, Aricela, Maria, and Jen. I've probably left people out, but I did catch these names. Thank you.

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Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

LGS552, Thank you very much for the review and I am glad that we could help be a part in helping some new Madisonians settle in! I will be sure to pass your compliments on to the staff members you mentioned. As always, our door is always open to you for your next visit to our city. Kind thanks, -Nick... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a great stay. Bed is super comfy. Rooms are very clean. Once renovation is done, this hotel will be fabulous! I was referred to this Best Western from UW Health. Service was great. Staff was very friendly and helpful. Walking distance to restaurants. Shuttle is a great service. Yes, would stay there again! Most definitely. Thank you.

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Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear SAC650510, Thank you for the review and the compliments given to our cleaning crew and the rest of our staff! We agree, they are terrific. Especially now that we are in the midst of our remodel, they have to work exceptionally hard to keep our rooms in tip top shape and we are so proud that you noticed. We... More

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

I keep going back to the Inn Towner due, in large part, to the superb and friendly staff who go out of their way to accommodate your needs/requests. Erin, Kevin and Araceli, in particular, impressed me once again at my most recent visit. While I will continue to stay there because of the other great offerings - free shuttle, included... More

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Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Amy I, Thank you so much for your review and positive comments about Erin, Kevin and Aracelli! These individuals' actions represent exactly how we want our guests to feel about staying at our hotel. We are glad they make you want to come back again and again. We all look forward to serving you again in the future! More

Indianapolis, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is undergoing renovation, so appearance is related to the dissarray of this prosess. It looks promising in the areas that were closer to completion. Room was clean and comfortable, but clearly not yet redone. Proximety to University is its strength.

Review collected in partnership with Best Western

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Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Judith, Thank you so much for taking the time to post a review about our property here on Trip Advisor. We really appreciate your patience while staying with us in regard to our current renovation. We are so glad you like the direction that we're going in and hope to see you sometime after we're finished. Thank you for... More

Baltimore, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Best Western in Wisconsin was undergoing construction in the hallways but that didn't take away from the beauty and comfort of the rooms. The staff was extremely kind and helpful. I would stay here every time I go to Madison.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Saul P, I appreciate you taking time out of your day to leave us a review on TripAdvisor! We're always looking for feedback to help us improve our hotel, so we are pleased to hear that you enjoyed your stay - you're going to absolutely love our rooms when we finalize our renovation! We'll look forward to seeing you the... More

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Also Known As:
Best Western Inntowner And The Highland Club Hotel
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS InnTowner & the Highland Club 3.5*
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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