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All 63 Madison hotels

BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 Hotel   |   2424 University Ave., Madison, WI 53705
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Ranked #21 of 63 hotels in Madison
A recent review
5 of 5 stars reviewed yesterday
Steve F Schaumburg, United States
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290 people have reviewed this hotel

Traveler rating
    139
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    43
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See reviews for
92
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103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Schaumburg, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

The moment I walked in the front doors to the hotel I was greeted courteously and professionally - this atmosphere and politeness generated by the hotel staff continued throughout my stay. Very clean throughout the hotel (room, lobby, hallways, pool area, bar/lounge). I couldn't say enough positive things about the 4th floor Highland Club amenities and service. Phenomenal free breakfast... More

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 3 days ago NEW

This hotel was clean and the rooms well appointed. We liked the free internet and the complementary breakfast was hot and good. It's location was convenient to anything one wanted to do in downtown Madison and they provided a free shuttle to take people anywhere within a two mile radius as well which is very nice. My only complaint was... More

Review collected in partnership with Best Western

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Madison, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

very clean and nice looking. helpful staff always pleasant to meet our needs. location was key to downtown and west side of Madison. I would stay there again any time I need a hotel in the Madison area. best value for the money in Madison that i have found.

Review collected in partnership with Best Western

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Milwaukee, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

the hotel and room were new, clean and shinny. shuttle service and location were convient for our occasion close to UW medical center. indoor pool area clean and bright from window's natural lighting.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

I had great service even though thier were all kinds of kids and their belongings taking every available space. This Hotel is a proven for me, I have stayed here a few times and am always happy when leaving that I got good value for my money. Good service, clean rooms and anything you want at a touch of the... More

Review collected in partnership with Best Western

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Hudson, United States
1 review
5 of 5 stars Reviewed 1 week ago

My large family stayed here and had a party in the Ameche Ballroom. The Ameche was large and spacious. The hotel rooms were elegant and the service was great. Room service is available but lots of options even if you want food in the middle of the night. All staff were kind and would smile and greet you. Recommend this... More

Review collected in partnership with Best Western

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Appleton, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

Was in Madison during family members surgery. Hotel is close to medical facility and made shuttle service available to us. Room was very clean and comfortable. Fan in bathroom was very noisy and needs to be repaired/replaced. Carpet in elevator is in terrible shape. Best experience was dinner in their restaurant. Good food and excellent friendly service from Araceli.. She... More

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Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Thank you for taking the time to review The InnTowner on TripAdvisor. We recognize that there are still some items such as noisy fans and carpet details that have not been replaced yet during the remodeling process. Thank you for noting Araceli's name and for the compliment. We agree she is terrific and we will pass along your comments! More

Jefferson WI
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Great beds, pillow, buffet breakfast was great. I would stay there again if I was ever in Madison for any reason. Booked it online - cheaper than what the hospital/hotel was offering as their "special".

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Leanne R, Thank you for taking the time to review the Best Western InnTowner on TripAdvisor. We are so happy that you enjoyed your bed, pillow and breakfast. Please stay with us again on your next visit! More

Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We had the privilege of staying at the InnTowner & the Highland Club for 3 weeks, during the time my husband had his stem cell transplant at UW. The first week I stayed at the hotel alone, but my husband was able to join me the last 2 weeks. I am not used to staying in a hotel alone, but... More

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Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Leanne R, We cannot express our appreciation enough for your recognizing every staff member that made your stay at the InnTowner a memorable and pleasant one. We all strive to make our guests feel like this is a home away from home. Your letter serves as a reminder to keep doing what we're doing! We hope your return home... More

1 review
3 of 5 stars Reviewed 1 week ago

Even though we requested an early check in, Our room was not ready until almost 4pm. Its almost as if they purposely cleaned our room last because we asked for it early and were waiting. The front desk staff really didn't care. And we feel it is overpriced for what you get. But the location is good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear 152alisiad, Thank you for your review! We are sorry to hear that you did not have a satisfactory stay. As you can imagine, sometimes things do go wrong and in this case because of a lot of check-outs, we were behind on our housekeeping. We assure you that this rarely happens. Please accept our apology for the lack of... More

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#24 Business Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
Number of rooms
176

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS InnTowner & the Highland Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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