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BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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384 reviews from our community

Traveler rating
    200
    106
    46
    17
    15
See reviews for
120
43
21
135
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (384)
  • Mar-May only
    (65)
  • Jun-Aug only
    (113)
  • Sep-Nov only
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    (88)
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Illinois
1 review
4 of 5 stars Reviewed yesterday NEW

We recently stayed at the hotel to go to a UW Hockey game. They had a free shuttle to and from the game, so we didn't have to worry about parking our car. They also had a GREAT full hot ocontinental breakfast the next morning. The employees were there to clean tables and VERY hlepful with the breakfast buffet. Thanks... More 

Was this review helpful? Yes
Milwaukee, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff very well informed, courteous and compassionate. The shuttle to and from the hospital was quick and pleasant trip. The room was very well appointed, bed very comfortable and clean. Also quiet. Would definitely stay there again. The common areas are well kept and the pool was clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
Madison, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

I appreciated the good cleanliness and new decor of this facility. However, do not order the food because it is incredibly disappointing. Staff are helpful but language barriers sometimes prevented good customer service. There were several things wrong with the room- tv remote, Keurig, couldn't get on the internet, but when reported the problem was taken care of within the... More 

Review collected in partnership with Best Western

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Los Angeles, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were there for approximately 7weeks during my sons hospital stay. We were very comfortable. The hotel was clean, the food was good and their complementary shuttle service made it very easy to get around. Everyone was very welcoming at the hotel. A special thanks to Maria, Laketta and Virdiana for their hospitality.

Was this review helpful? Yes
Tomahawk, Wisconsin, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

We've been staying at the Inntowner for the last year. Seemed to me that the maintenance crew has been lacking, compared to last year. First off the fan in the bathroom was extremely loud; reported it to the front desk and maintenance person reported quickly. After messing with the fan for a few minutes he managed to trip the circuit... More 

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Sterling
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

this hotel is one of a kind. The staff is great. The food is great and the quality of the rooms is beyond compare expecially on the 4th floor/ I wish I could buy one of those beds that they have on the 4th floor for my own house. They are so comfortable and you immediately can fall asleep on... More 

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff was obviously used to dealing with people who are concerned about loved ones in UW Hospital. The shuttle service was always prompt and courteous, making it very easy to go to and from the hospital without worrying about parking. The room was clean, neat, and had a small fridge which was very helpful. The food for breakfast was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

BecfromlA, Thank you very much for your review! We have had a longtime partnership with UW-Hospitals and understand the importance of making everyone of our visitors welcome and comfortable! I am sorry to read about the troubles with the plumbing in your room, but would like to thank you for giving us the opportunity to resolve the matter! I am... More 

Golden
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was clean and nicely decorated and the staff were all very helpful. The hot breakfast was very good. We were there to visit a family member in the UW hospital & really appreciated the complimentary shuttle service back & forth to the hospital.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Sharon N, Thank you very much for your review! I am glad to hear that you enjoyed your stay and were able to take advantage of our shuttle service - it is one of our guests favorite amenities! We look forward to hosting you again the next time you are in Madison! Safe Travels, -Nick U More 

Madison, United States
1 review
5 of 5 stars Reviewed 1 week ago

Last year, I stayed at this hotel and the room was very dingy, old and musty. Since last year's stay, the rennovations are amazing! The staff have always been top notch. They are accomodating and friendly. The location to visit UWHC cannot be beat! A shuttle is provided, so you can leave your car and not worry about the hassle... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Linda G, Thank you very much for your kind words and for taking the time to leave a review! I couldn't agree more about the renovations - they were overdue, but we love the way it turned out! We have a great group working here and I am pleases to hear that they went above and beyond for you. We... More 

1 review
5 of 5 stars Reviewed 1 week ago

Leketta and Maria was great in helping me to get breakfast back to my room for my son who was going through a surgery early in the morning. I would recommend this hotel to anyone coming to Madison especially the hospital.

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Dominique M, Thank you for taking the time to write a review of the InnTowner and for specifically taking note of who delivered exceptional service and a memorable experience to you and your son during your stay. Lekietta, Maria and the entire InnTowner Staff sincerely all hope that he endured surgery well and enjoys a speedy recovery. Please stay... More 

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Number of rooms: 176
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#24 Business Hotel in Madison

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