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BEST WESTERN PLUS InnTowner & the Highland Club

3.0 of 5 2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
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BEST WESTERN PLUS InnTowner & the Highland Club
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363 reviews from our community

Traveler rating
    188
    99
    44
    17
    15
See reviews for
111
40
21
128
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (363)
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    (65)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here 12-19-14 in a last minute emergency. Was very easy to book rooms. Rooms are SUPER CLEAN & very nice. Equipped with a keurig, small fridge, microwave, large flat screen tv, & iron. Staff is great. ✔️Recommend!

Was this review helpful? Yes 1
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear CarsonsMama, It's too bad that you had to endure an emergency, but we are glad you were able to easily get a room at The InnTowner and that you enjoyed the amenities so much. Thank you for sharing with other TripAdvisor users! More 

1 review
5 of 5 stars Reviewed 1 week ago

This was a great place to stay while my husband was having a surgical procedure done at the UW Hospital. Room was great and the bed was comfortable. The breakfast buffet was as nice as any restaurant. Shuttle service to and from the hospital was offered 24 hours. The fitness room gave me a way to get some exercise without... More 

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Marie P, Thank you for taking the time to leave a review on TripAdvisor! We are glad that you enjoyed your stay with us. I will be mentioning your comments regarding the recliners in our next meeting - while I don't foresee us replacing the chairs in all of our rooms, my first thought is that we may look for... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Received the best service I have even had at this hotel! Amazing rooms! Great staff! Will recommend to friends and family! Could not ask for better service and hospitality. I was amazed at the selection they had for the complimentory breakfast. I will definitely be returning to this hotel.

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

CarrieSpencer, Thank you for taking the time to leave us a review! I am glad to hear that your stay was a success, and I couldn't agree more about our breakfast - it's definitely a step up from many offerings out there. We hope to have you visit again soon! Safe Travels, -Nick U More 

Hancock
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The employees were all very friendly and accommodating. The hotel was clean and restaurant atmosphere was comfortable and the food was good . Would recommend! Have been in more expensive hotels and the cleanliness and service would not compare to this Best Western. Congratulations

Review collected in partnership with Best Western

Was this review helpful? Yes
Nick U, Front Office Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Marcy D, Thank you very much for taking the time to leave us a review here on TripAdvisor. I am glad to hear that you enjoyed your stay. We take a great deal of pride in offering clean, comfortable hotel rooms at a good value here in Madison. We would be happy to have you stay with us again the... More 

Wausau, Wisconsin
Top Contributor
128 reviews 128 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My second time staying at this properly to support a friend that had heart surgery. The hotel is located about a 1/4 mile from the UW hospital and is an easy walk. They also offer a shuttle 24 hours a day. The property is well maintained and the rooms are modern and well appointed. Full breakfast buffet is served daily.... More 

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear WausauWiWapper, Thank you for sharing your experience for other TripAdvisor members to review! We are so glad you enjoyed our staff and the accommodations at the InnTowner. We hope your friend is doing well after his/her heart surgery. Just to clarify, the shuttle runs all day, from 6:30AM until 10:30PM, but is not 24 hours. Please stay with us... More 

Eagle River, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I were in Madison for a meeting and were pleasantly surprised with this hotel. The check in was friendly and efficient and the staff seemed to actually like their jobs! Our room was spacious, clean and well furnished. For an older property they have done a good job keeping it updated. Bathroom could have been larger. The... More 

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Elizabeth S., Thank you for taking the time to write your impressions on the InnTowner and staff on TripAdvisor! We underwent a major renovation and we are so glad you enjoyed the changes. 2015 will bring even more updates and additions, so please stay with us again on your next visit to Madison! More 

Sterling
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

again this was an emergency trip and stay at the hotel. I can call, talk to whoever is on staff at the front desk and be immediately taken care of and receive the best care in the world. Not only did I stay but they accomadated my children coming up and staying too with connecting rooms/. This hotel and staff... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Jerry O, We are sad to hear you had to endure another emergency, however, we are always happy to have you as our guest here at the InnTowner! Thank you for mentioning that we have adjoining rooms as others may find that information useful. We hope your situation improves quickly and always look forward to having you as our... More 

Freeprt, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

you have a very nice motel so nice to have one so close to the uwMadison client& hospital , just walking dist a way, I have to go to client for my cancer , so I do use your place very often ,if my appts are early morning or a lake afternoon the Breakfast is very nice slecta of food... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Margaret G, Thank you for taking time to write such a nice review of the InnTowner. We are very glad you enjoy staying here, though obviously we wish it were under happier circumstances. We look forward to having you as our guest again! More 

Fulton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The temperature of the pool was not too cold and the hot tube was not too hot. Loved it! And the breakfast buffet was more than I had expected. Well worth the $10 more it cost to stay right near the UoW hospital. I wont stay at an outlying area hotel again, just to save a few dollars.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear Franklin S, Thank you for taking the time to share with other TripAdvisor viewers how much you enjoyed the pools, location and breakfast, as well as what a great value The InnTowner is for visitors to Madison. We are so happy you enjoyed your stay and look forward to having you as our guest again! More 

Madison, Wisconsin
Top Contributor
132 reviews 132 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family came down for a football game. We put them up at the Inntower. The check in was easy. We indicated that we would be paying for the family. Chet, our gracious checkin person, was very accommodating. The rooms were nice. The food in the restaurant was good, but the service was SLOW. We felt that they were understaffed... More 

Was this review helpful? Yes
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review

Dear brandonh745, Thank you for taking the time to write a review of The InnTowner on TripAdvisor! We are delighted that you and your family enjoyed Chet (we ALL do!), had an excellent stay, and enjoyed the benefits of being so close to Camp Randall. We are very aware of the problems that the restaurant encountered during that particular weekend.... More 

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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Number of rooms: 176
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#23 Business Hotel in Madison

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