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BEST WESTERN West Towne Suites

2.5 of 5 650 Grand Canyon Drive, Madison, WI 53719
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BEST WESTERN West Towne Suites
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182 reviews from our community

Traveler rating
    82
    49
    30
    10
    11
See reviews for
71
37
13
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN West Towne Suites
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Wisconsin
1 review
5 of 5 stars Reviewed October 17, 2014

The Best Western West Towne Suites in Madison is a good place to stay. Room was clean, bed was comfy and staff attentive. The made to order breakfast was a nice surprise and saved us around $20 had we gone out for breakfast. There are many eating place options very close to the hotel too.

Review collected in partnership with Best Western

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Eau Claire
1 review
5 of 5 stars Reviewed October 17, 2014

On business and just needed the facilities to get things done. The staff was quick, efficient, accommodating, cordial, helpful and provided an excellent experience. The room provided an excellent atmoshpere and amenties to do what I needed to do. A very nice Inn, well worth returning to.

Review collected in partnership with Best Western

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MN, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 16, 2014

We don't usually stay on lower levels & now we will fully appreciate the upper levels. This was a nice hotel that did not apparently have enough insulation between the floors. The upstairs neighbor was exercising or dancing for over 2 hours starting at 5 AM.

Review collected in partnership with Best Western

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Wausau, Wisconsin
1 review
1 of 5 stars Reviewed October 14, 2014

We called the 1.800 Best Western to see if they had a swimming pool we were told YES... We booked 4 rooms on booking,com Waited for our confirmation to stay at 650 Grand Canyon. Finally had to call booking to see were our confirmations were.. Then we asked about the pool. We were told there was no pool. I said... More 

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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

I am sorry that you were mislead by the call center about the amenities we offer. I hope you understand that we do not rent Rooms to 15 year old. After hearing from your parents we were happy to cancel the reservations at the last minute with no penalty. Thank you Randee Talwar More 

Madison, United States
1 review
5 of 5 stars Reviewed October 12, 2014

I waited to find a hotel in Madison on a busy weekend and was not happy that all I could find was a room at a Best Western. But they TOTALLy exceeded my expectations! The room was big and nice, the bathroom was great, the breakfast was good. Overall great place for a weekend stay. Would definitely stay there again.

Review collected in partnership with Best Western

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Kent, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed October 1, 2014

This is always our place to stop when we travel from OH to MN. We found this place after being dissatisfied with facilities on the east side of Madison, and it is worth the drive. The price is good and the made to order breakfast is one of the best.

Review collected in partnership with Best Western

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Richfield, Minnesota
Top Contributor
148 reviews 148 reviews
46 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed September 25, 2014

Stayed while in Madison for business. I normally have great lunch with the Best Western chain, but this one is at the bottom of the list. Hotel was loud, room dirty, floor tiles coming up in bathroom, no shampoo and no hot water in the morning. Free breakfast, but the dining room was a mess. Definitely better options for hotels... More 

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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Guest, Thank you for providing us your feedback. I apologize for not so good experience during your stay. We look into every issue our guests encounter and try to ensure that the next guest does not have the same experience. We are also working on a two year renovation program to upgrade our facilities that include exterior, public areas... More 

Dennison
1 review
5 of 5 stars Reviewed September 11, 2014

Very nice suite, got great price since husband is retired military, Breakfast was great! Staff was helpful with any questions we had. It was great to have a door between bedroom and living room/kitchenette area so I could stay up later than husband and read.

Review collected in partnership with Best Western

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Minneapolis
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2014

We had a nice stay at this hotel. Clean room, nice layout, helpful staff. The breakfast was better than the usual continental fare. They had a cook who prepared your main dish. I had French toast, another in our party had eggs and said they were prepared exactly as he likes. The dining room was large enough to accommodate the... More 

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Marshall, MI, United States
1 review
5 of 5 stars Reviewed September 9, 2014

We stay in a variety of motels in our travels. Best Western is on our favorites because of the overall quality of our stay. This BW is a regular stop for us each spring and fall. In the Madison WI there is no better value. The facility is very well run in a friendly and professional manner. It is always... More 

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Drive, Madison, WI 53719
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western

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