The motel not only provided a large clean room with wi-fi and a refrigerator, but surprised us with a special breakfast. In addition to the normal buffet choices, they provided a chef who cooked up made-to-order hot items. The service was excellent and I can't think of anything else we could have expected from a motel or even a high-oriced... more

We have been staying at the Best Western for several weeks at least two times a year for many years. Many of the staff have been there for 10 years. TEN years in one hotel! Everyone always greets you with a smile. The room rates are good. The sisters making breakfast deal with whatever size crowd shows up. And, the... more

After checking into room 104 and seeing two tiny brown bugs crawling on the bed I immediately called the desk. A manger quickly arrived with room keys to an upgrade room (suite 225). He apologized and proceeded to try and find anymore bugs,( we had killed the two we saw). The rest of our experience was good. The suite had... more

I was traveling with my family to Chicago, when the weather became very unbearable. So we decided to stay the night in Madison. I checked my GPS for hotels in the area, when the Best Western came up on the screen. At first I wasn't to sure about it, but I also didn't want to drive any further, so we... more

Because of a death in the family we had to make arrangements to travel to Madison very quickly. I wanted to find lodging at a reasonable price but didn't want to stay in a sub-par hotel. We booked at the Best Western West Towne suites and hoped for the best. We were pleased with every aspect of our stay. Check-in... more

We stayed at this hotel for three nights (Fri-Mon 8/8 - 8/11). We had already prepared ourselves for an older hotel but thought we would try it because the price was right. We booked a two room King suite (bedroom + sitting room), that had a microwave and mini-refrigerator. From a general point of view, the hotel was definitely older... more

Upon arriving I had mistakenly booked the room for a month ahead of time, but that was no problem at all. The front desk painlessly gave us a Suite, which was the same price as the 2 King bed room we had orignally booked. The rooms were clean and smelled fine, bed and pull-out sofa bed were both quite comfy,... more

A great option for people traveling with pets or for people simply looking for a clean, comfortable room at a great price. The staff including the management were professional, helpful and friendly. The room while a bit dated was clean, quiet and comfortable. We skipped the breakfasts so cannot comment on quality or quantity of the food as we never... more

A group of us, 15 girls, went to Madison, WI for a weekend shopping trip and stayed at the Best Western West Towne Suites. The hotel was easy to find, right off the beltline and across the street from the West Towne Mall. We booked four rooms over the internet at a decent price. We checked in at approximately 10:00am... more