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BEST WESTERN West Towne Suites

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650 Grand Canyon Drive, Madison, WI 53719
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BEST WESTERN West Towne Suites
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At a glance

74%
Positive reviews?
KEY AMENITIES
Free Parking
Fitness Center with Gym / Workout Room
Free Breakfast
Free High Speed Internet ( WiFi )
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BEST WESTERN West Towne Suites
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    227 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (31)
    Date | Rating
    • English first
    • German first
    • Portuguese first
    • Any
    English first
    • All months
      (227)
    • Mar-May only
      (60)
    • Jun-Aug only
      (81)
    • Sep-Nov only
      (53)
    • Dec-Feb only
      (33)
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    Waukesha, United States
    5 of 5 stars Reviewed yesterday NEW

    Very comfortable room with full breakfast for weary parents moving college student. The building entrance was under construction and the lobby looked to be recently redecorated as was the breakfast area.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Silver Spring, Maryland
    Level Contributor
    695 reviews
    115 hotel reviews
    common_n_hotel_reviews_1bd8 285 helpful votes
    4 of 5 stars Reviewed 5 days ago NEW

    This motel is currently undergoing some renovation, but it is still a worthwhile place to stay. My king room was spacious and clean though the decor was somewhat dated. They do offer a custom cooked breakfast, but make sure you are there by 9 am on weekdays since the staff quickly clears things out after that time, not very good... More 

    Was this review helpful? Yes
    Stitzer, Wisconsin
    Level Contributor
    14 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 17 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    We stayed here to be closer to my husband's appointment at UW Carbone Cancer Center. A cooked to order breakfast is included, along with the usual breakfast items at most hotels. Although we stayed only one night, the room would work very well for a stay of several days.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

    Thank you so much for the review of your stay with us. We are very happy that we were conveniently located for your appointments and that our breakfast fare exceeded your expectations. We also thank you for the endorsement of the spaciousness of our sleeping rooms. We hope that on your next visit to Madison you will stay with us... More 

    Level Contributor
    3 reviews
    4 of 5 stars Reviewed 1 week ago

    We were pleasantly surprised by our stay. The room was clean and roomy. The air conditioner was quiet. We had meal tickets that provided a delicious hot breakfast with eggs made to order. I. Would do it again. There is construction right now and the hotel is recently remodeled.

    Was this review helpful? Yes
    rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

    Thank you so much for the review of your stay with us. We are very happy that you enjoyed your visit and that you would stay with us again. We hope that will be real soon. Can't wait to have you back in Madison! Ramona, Guest Relations Manager Best Western West Towne Suites More 

    2 reviews
    5 of 5 stars Reviewed 2 weeks ago

    Kat checked me in . I was not in a great mood. I needed to be somewhere and I was running late. I did not know place or location. I mentioned it to Kat and she immediately found place and location and gave me a print-out. Because of her I made it and had a great surprise and received formal... More 

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

    Thank you so much for the wonderful review of our staff. We pride ourselves on our superior service and are very happy that we exceeded your expectations and helped to make a good day better. Congratulations on your accomplishment! We look forward to your next visit to Madison and hope we will see you again soon! Ramona, Guest Relations Manager... More 

    Level Contributor
    10 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    2 of 5 stars Reviewed 2 weeks ago

    Just checked in to the hotel after booking on hotwire. Not sure if I'm more disappointed in hot wire or the hotel. Hot wire doesn't let you know know all the hotel amenities. There is no pool or hot tub, seems a little run down, and if this is a 3 star hotel, I'm sure glad I didn't book a... More 

    Was this review helpful? Yes
    Blountville, Tennessee
    Level Contributor
    6 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Even with the remodeling that is going on at this motel, we had a very pleasant stay. When travelling with 3 people, it's very nice to have that sofa bead for the extra person. I'm not sure about the breakfast since they were a little "out of wack" due to the closure of the breakfast area for the remodeling. But... More 

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

    Thank you so much for the review of your stay with us. We are very happy that you enjoyed your visit and that we were able to accommodate your extra guest comfortably. We hope that you will enjoy our newly remodeled breakfast area on your next stay with us and can't wait to have you back. Ramona, Guest Relations Manager... More 

    Knoxville, Tennessee
    Level Contributor
    15 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    Most Best Westerns that we have stayed in over the years have been disappointing. This one was surprisingly GREAT! The fitness center was wonderful (probably one of the best I've ever used). The breakfast room was being renovated, but they had converted a meeting room. The offerings were really nice, but the staff made the trip great. They were so... More 

    Was this review helpful? Yes
    rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

    Thank you very much for the wonderful review of our hotel and staff. We pride ourselves on our attention to detail and superior service and are very happy that we exceeded your expectations during your stay with us. We look forward to your next visit to Madison and hope we will see you again soon! Ramona, Guest Relations Manager Best... More 

    Troy
    Level Contributor
    127 reviews
    44 hotel reviews
    common_n_hotel_reviews_1bd8 61 helpful votes
    4 of 5 stars Reviewed 3 weeks ago via mobile

    My husband and I stayed while visiting our daughter over the 4th of July weekend. We had a nice sized suite. It came with a microwave and mini fridge. The bathroom was nicely appointed. WI-FI worked really well. The breakfast wasn't that great but probably due to the fact that they're redoing their breakfast room. My only other complaint was... More 

    Was this review helpful? Yes
    Thunder Bay, Canada
    Level Contributor
    8 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    This was a great little hotel. Internet was fast and was to use, beds were comfortable. The room was clean. The mini fridge didn't work and that was kind of sad but the tub in the bathroom was awesome and made up for the fridge. Breakfast could have been better and lasted longer.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
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    42 photos of this hotel

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