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BEST WESTERN West Towne Suites

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650 Grand Canyon Drive, Madison, WI 53719
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1 room 1 adult
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BEST WESTERN West Towne Suites
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268 Reviews from our TripAdvisor Community

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Clarkston
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The rooms were clean but need some minor updating. The bed was also comfortable. The breakfast was good with plenty of options. I refer to 'rooms' because I had to switch rooms due to the heater malfunctioning in my room the first night. I called the front desk to inform them of the situation. After waiting for over a 1/2... More 

Helpful?
Thank William R
Phoenix, Arizona
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is nice and clean. Breakfast was good. The only reason I am marking it down is because the staff does not read nor pay attention to contracts. My group of 31 rooms checked in and discovered the sales person had not passed instructions down the line. My check in was a mess, as was check out. Bottom line.... More 

Helpful?
Thank CAMIpete
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We have stayed at this BW many times as it is close to our family in Madison. They upgraded us to a suite, as we are BW Rewards members. They have been doing renovation of entrance, lobby, and breakfast area and it is now complete and very nice. The cooked to order breakfast is great. WiFi is very fast. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Kmillerm
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel. It is a pleasure knowing that we continue to exceed your expectations with each of your stays with us. We value you and your business and look forward to having you with us again soon. Ramona, Sales Manager BEST WESTERN West Towne Suites More 

Wisconsin Rapids, United States
1 review
5 of 5 stars Reviewed January 2, 2016

Everyone was friendly, food was good and hotel very clean was in town with our pets for a family get togeather and the location was perfect. The young man that checked us in was extremely professional yet friendly.

Review collected in partnership with Best Western

Helpful?
Thank Karen N
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel. It is a pleasure knowing that we were able to exceed your expectations and wow you with our superior customer service. We value you and your business and look forward to having you and your pets with us again during your next family get together. Ramona, Sales Manager BEST WESTERN West... More 

Kaukauna, Wisconsin
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 1, 2016

Stayed News Years eve and have stayed at other hotels in the area of this one. We will stay again. It is an older hotel but they are renovating. We had a nice King suite that was roomy and clean. The cooked to order breakfast was wonderful. We love how quiet and peaceful this place was.

Helpful?
Thank auctioneerDePere
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful review of our hotel. We are very happy that we were able to exceed your expectations and are even more excited that you plan to stay with us again. We pride ourselves on our attention to detail and superior service and are pleased that you noticed. We look forward to your next visit to Madison... More 

superior, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 14, 2015

As of always choosing Best Western will always be my preference of stay where ever I go. West Towne Suites in Madison went out of their way to make sure my stay was exceptional. The choices for breakfast were fantastic and I would recommend this motel to anyone.

Review collected in partnership with Best Western

Helpful?
Thank Dennis E
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for wonderful endorsement of our hotel, staff and amenities. We are very pleased to know that we have exceeded your expectations. We hope to have you back with us on your next visit to Madison and look forward to seeing you soon. Ramona, Sales Manager More 

Wisconsin
2 reviews
2 of 5 stars Reviewed December 3, 2015

Stayed here for the first time via a Priceline "Express" deal (i.e., I didn't know the name of the hotel when I booked.). Overall the stay was comfortable and the room nice and place clean, but the place could use a customer service upgrade. The receptionist kept giving me this "we charge extra if you want two beds" line because... More 

Helpful?
Thank WisconsinEcopreneur
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the thoughtful review of our hotel and staff. We apologize that you felt our customer service was lacking during your stay. We are in the process of growing our staff and have many new faces that are still learning all that we have to offer our guests. We hope that you will give us a second chance... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 30, 2015

Breakfast was wonderful, you could order what you wanted and they cooked it for you. the room was clean and a bit outdated but it was still nice. It was a good night sleep and peaceful. No swimming pool but that was okay.

Review collected in partnership with Best Western

Helpful?
Thank 703jeffreyb
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel and amenities. We are very happy that we were able to exceed your expectations and hope that when you are next in Madison you will stay with us. Ramona, Sales Manager BEST WESTERN West Towne Suites More 

1 review
5 of 5 stars Reviewed November 15, 2015

This was a very nice and comfortable motel! Our room was awesome! We got a suite with kitchen for a ridiculously low price..under $100 👍👍 their made to order hot breakfast was amazing!! I would recommend this motel to everyone!!😄

Helpful?
Thank Doug J
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the glowing review of our hotel and the excellent recommendation. We can't wait for your next visit to our hotel and hope that will be soon! Ramona, Sales Manager Best Western West Towne Suites More 

Colorado Springs, United States
1 review
5 of 5 stars Reviewed November 8, 2015

We were pleasantly surprised to find such a nicely appointed Best Western and will consider staying there again. The bed was comfortable and the bathroom was clean. Shower did not have great pressure, but was adequate. We were very impressed with the friendliness of the staff and their willingness to help. The hotel is located near West Towne Mall, so... More 

Review collected in partnership with Best Western

Helpful?
Thank Dianne O
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful review of our newly renovated hotel as well as our location, amenities and staff. We pride ourselves on making guests such as yourself feel welcome and look forward to having you with us again soon. Ramona, Sales Manager Best Western West Towne Suites More 

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