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All 62 Madison hotels

BEST WESTERN West Towne Suites

2.5 of 5 Hotel   |   650 Grand Canyon Drive, Madison, WI 53719
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74%
Ranked #29 of 62 hotels in Madison
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Thomas P United States
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133 people have reviewed this hotel

Traveler rating
    57
    40
    21
    7
    8
See reviews for
46
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
United States
1 review
4 of 5 stars Reviewed 1 week ago

We had a few problems with a dirty fridge with leftovers inside. We also had a problem with the bill, but the amazing breakfast staff and the way things were dealt with made up for the bad experience.

Review collected in partnership with Best Western

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Roseville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms were clean, staff friendly, breakfast fresh and tasty. Our stay was relaxing and enjoyable. The rooms were quiet and spacious. We try to stay at a Best Western every available chance because we know the service and quality will be excellent.

Review collected in partnership with Best Western

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madison, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice and well maintained.. Staff was very friendly and co-operative. Only problem I can think of that the beds.. Beds are not that hard & I prefer to sleeping on harder beds. so my sleep was not that comfortable. other than that everything was great..

Review collected in partnership with Best Western

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Rice Lake, Wisconsin
1 review
1 of 5 stars Reviewed March 19, 2014

Outdated, unclean hotel. Didn't trust the crowded, disorganized "hot" breakfast. Ants in our room - notified front desk to no avail. Front desk clerks were kind, but lacked necessary customer service skills. No change for empty vending machines, ran out of clean washcloths (housekeeping ignored request for extras by leaving us none). At one point, police were called during our... More

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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Jill, Thank you for taking the time and providing us your feedback. I am sorry that we could not provide you a better experience. We have taken all the corrective actions in regard to your concerns and we are making sure that this does not occur again. During your stay one of our guests needed help from local police... More

2 reviews
5 of 5 stars Reviewed March 16, 2014

Friendly staff, clean rooms with comfortable beds. Includes a delicious breakfast prepared for you and all rooms have a refrigerator and microwave. This hotel is centrally located to most events in Madison, Wisconsin.

Review collected in partnership with Best Western

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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Kathy, Thank you for your feedback. I am glad that you enjoyed our amenities and also found our hotel at a convenient location. We look forward to seeing you again. Randee Talwar More

Wild Rose, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014

My husband had a meeting with the Farm Bureau so we selected this Best Western. Our stay was very nice and we enjoyed the complimentary breakfast made to order. We would indeed choose this same hotel if we had another business trip in the same vicinity.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Kay, I am pleased to know that you enjoyed your stay at our hotel and especially liked the cooked-to-order breakfast. Thank you for thinking of us on your future visit to Madison. Randee Talwar More

Ankeny, Iowa, United States
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2014

For >$100, we have had nicer places to stay. The room was clean and spacious, quiet, bed comfortable, but seemed older and without a pool. The check-in was easy with a reservation. Security was an issue for us, as the side door to the building, although designed to use your room card to gain entry, was never locked; ie., anyone... More

Was this review helpful? Yes 1
rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay at the hotel. We will continue to make improvements where our guests are not fully satisfied. We are working on the side door lock which should be fixed anytime now. Otherwise our security cameras are fully functional and we are able to monitor at the... More

Pekin, Illinois
Top Contributor
119 reviews 119 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 9, 2014 via mobile

The room was clean and comfortable. Seems a little dated but it was good for a one night stay. The surprising thing was the made to order breakfast, although not a big selection but quite good for a free breakfast.

Was this review helpful? Yes
rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Guest, I am glad you enjoyed the guest room and also liked our breakfast. Hope to see you back soon. Randee Talwar More

Madison, United States
1 review
5 of 5 stars Reviewed February 28, 2014

This is an excellent hotel. It is a well located Best Western, that features clean rooms, new decor, hot breakfast, meeting rooms, good internet and a very nice breakfast area. There are plenty of places to sit down and open up your computer to discuss the next days business, besides your room. But what really sets this place apart more... More

Review collected in partnership with Best Western

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CRYSTAL FALLS
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2014

A very nice stay. Comfortable, clean room and quality beds. Breakfast was made to order which added a nice touch. Recommend these accommodations at a reasonable price. Didn't use the pool but it looked like a good place to relax.

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Additional Information about BEST WESTERN West Towne Suites

Also Known As:
Best Western West Towne Hotel Madison
Best Western West Towne Hotel
Best Western Madison
Madison Best Western
Address: 650 Grand Canyon Drive, Madison, WI 53719
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 62 hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Official Description (provided by the hotel):
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, UW Madison and University Research Park. Visitors to UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 
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