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BEST WESTERN West Towne Suites

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650 Grand Canyon Drive, Madison, WI 53719
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BEST WESTERN West Towne Suites
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Girard
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Outside of the hotel looks less than quality, but our room was very comfortable and nicely appointed. Staff were responsive and helpful. Breakfast was nice - a choice of hot breakfast in addition to the usual bagels, cereal, etc.

Was this review helpful? Yes 1
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel and staff. We are very happy that we were able to exceed your expectations during our remodeling phase and that the quality of our service and the comfort of our rooms impressed you. We look forward to your next visit to Madison and hope to have you enjoy our upgrades! Ramona,... More 

Schofield
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very friendly and helpful staff. The breakfast was very good. The room and hotel was very clean. It is an older hotel that is remodeled and no hot tub/pool. Is located just off highway and close to the areas that we were interested in. Also was not far from Madison Zoo.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel, staff and location. We are very happy that we were able to exceed your expectations during your recent stay with us and that we were so convenient to your family's activities. We look forward to your next visit to Madison and hope to have you with us. Ramona, Guest Relations Manager... More 

Birmingham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was very clean and the people were very nice. The food was very good. The service was great even with so many people waiting for food the server was calm and was very happy. I would definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful review of our hotel, staff and service. It is guests such as yourself that make everything we do worthwhile. We can't wait to have you back with us and look forward to your next visit to Madison! Ramona, Guest Relations Manager Best Western West Towne Suites More 

Flagstaff, Arizona
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here on repeat visits to Madison and have found it convenient, comfortable, and very affordable. Although we don't travel with pets ourselves, we appreciate that this hotel is pet-friendly. We also appreciate the hot cooked-to-order breakfast included. Staff were cheerful, friendly, and efficient.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for wonderful endorsement of our hotel and staff by your repeat visits. We are very pleased that we exceed your expectations on your visits to Madison and can't wait to have you with us again. We hope to see you soon! Ramona, Guest Relations Manager Best Western West Town Suites Madison More 

Kansas City
Level Contributor
146 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You could see the hotel from the interstate, but it took a little bit to find it (thank goodness for gps). The hotel was very clean and has been updated. The bathroom was good. It had a garden tub that I wish I had at home.There was a nice mirror by the kitchenette which made it accessible to use when... More 

Was this review helpful? Yes 1
Stow, Ohio
Level Contributor
5 reviews
3 of 5 stars Reviewed May 26, 2015

Good price for a convenient "real" suite with two separate sleeping areas -- an essential need when the older teenager doesn't want to hear mom & dad snore all night! Good bed. Good shower. Very convenient location on the near west side of Madison, right off of the beltway and close to all services. Great wi-fi. Breakfast was average for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind endorsement of our hotel amenities. We pride ourselves on our superior quality and attention to detail and we love knowing that we exceeded your expectations. We would love to have you with us on your next visit to Madison and hope to see you soon! Ramona, Guest Relations Manager Best Western West Towne Suites More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2015

Nice accomadations! i was nicely surprised at how large suite is, with a sitting area and desk, full-spacious bath area, kitchen area, and separate bedroom with a queen size bed! Very clean, and updated fixtures. Staff at front desk pleasant and helpful. Not much to do within walking distance, but there are a few restaurants and shops you can walk... More 

Was this review helpful? Yes
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel, staff and amenities. We pride ourselves on our superior service, quality, and attention to detail and we love knowing that we exceeded your expectations. We would love to have you with us on your next visit to Madison and hope to see you soon! Ramona, Guest Relations Manager Best Western West... More 

Edwardsville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2015

In the midst of lot's of choices in Madison, WI, this facility was excellent. Great location, facility well maintained, good people and top value for the dollar. I don't know what else you would get elsewhere in this part of Madison except to pay more.

Review collected in partnership with Best Western

Was this review helpful? Yes
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for your kind words about our hotel and staff. We pride ourselves on our excellent customer service and attention to detail throughout the hotel and are very happy that we exceeded your expectations. We can't wait to have you stay with us again on your next visit to Madison and look forward to seeing you soon! Ramona, Guest... More 

Alexandria, Minnesota
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 11, 2015

the shuttle only travels in a 5 mile radius so there was no easy way to the airport. The rooms were clean as the building is old but updated. Breakfast was good. I would stay there again. The location was not very good. It could be hard to find if you didn't know Madison a little.

Review collected in partnership with Best Western

Was this review helpful? Yes
Madison, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 6, 2015

We stayed here one night while we were moving between apartments. The hotel is excellent and perhaps the best Best Western we have stayed in yet. The hot breakfast is cooked on order and is not precooked and stored in hot baths as in other places. Conveniently located within a mile of the mall and has a shuttle service too.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review about our hotel and its amenities and location. We are very happy that you found a place to rest on your journey that exceeded your expectations in more ways than one. We hope that you will visit again in the future and look forward to having you with us. Ramona, Guest Relations Manager Best... More 

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