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BEST WESTERN West Towne Suites

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650 Grand Canyon Drive, Madison, WI 53719
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BEST WESTERN West Towne Suites
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BEST WESTERN West Towne Suites
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195 reviews from our community

Traveler rating
    88
    52
    32
    12
    11
See reviews for
73
41
14
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (195)
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    (44)
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    (53)
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    (33)
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Madison, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

A little bit of a hidden jewel. Its clean, its convenient, spacious rooms, comfy beds... A free hot breakfast made to order, all at an extremely reasonable price. My go to place when I need a quick overnight in Madison.

Review collected in partnership with Best Western

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St Paul, United States
1 review
2 of 5 stars Reviewed 1 week ago

Cheap rates, but you get what you pay for - hotel is dated, my co-worker had allergic reaction to something in his room forcing us to check out early and find different lodging. The rooms seems a bit dusty; pillows and beds were not very comfortable. Staff was very helpful and friendly.

Review collected in partnership with Best Western

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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Camille, I apologize for the inconvenience. Our Housekeeping staff is very diligent in making sure the rooms are cleaned and presented well. Every time our manager on duty thoroughly checks the rooms after they are cleaned by the room attendants. We will make sure we provide clean and comfortable facility for our future guests. I hope you will give... More 

New Richmond, Wisconsin, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Always a good value when rooms are open, very busy hotel so book ahead. Hotel is on the south west belt line so you may need to travel around city to locations. The hot breakfast is a real treat. Staff is always helpful and informative. Rooms very nice, bed is good.

Review collected in partnership with Best Western

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Cedar Falls, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is kind of in a weird location street-wise but very close to any food or tourist attraction in the area. Rooms were very clean but price was a little high for what the hotel had to offer (small workout room, no pool/spa). Breakfast took a little while but that's because you get REAL EGGS AND BACON that they... More 

Review collected in partnership with Best Western

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WNY
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice decorating, posh bedding, incredibly comfortable king size bed. Staff was very polite and friendly. Breakfast was fresh, hot and cold with excellent selection. Clean. Odor free. Nice toiletries and towels. Nice soft water. Spacious suite. We will return.

Was this review helpful? Yes
Kansas CIty
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very comfortable, great breakfast, easy drive to Alliant Energy Center. Suite well planned with refrigerator, microwave, two TVs, large bath. Fast food restaurants and excellent Chinese food restaurant nearby.

Review collected in partnership with Best Western

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Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pretty good hotel. Only two things took away from the experience. The tub stopper could not hold water in order to take a tub bath. Shower worked fine. The made to order breakfast is a nice idea executed poorly. We waited 45 minutes for two orders of scrambled eggs. They make each order in order with when you requested it.... More 

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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Kendra, Thank you for taking the time to share your experience with us. I am glad you enjoyed your stay at he hotel. We will check on the bath tub stopper and ensure it is working for the next guest. With our Cooked-to-Order Breakfast sometimes there is a delay in serving, when majority of our guests decide to order... More 

Appleton, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel room decor was very dated (carpet, wood paneling on the walls) but overall it was a good stay. Very good breakfast, pet friendly rooms a plus. Our room had a microwave and a mini fridge, both of which we used.

Review collected in partnership with Best Western

Was this review helpful? Yes
rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Rachel, I am pleased to know that you enjoyed your stay. I appreciate you sharing your thoughts and i promise that we will take your suggestions in consideration, while we continue to make improvements based on our guest feedback. Randee Talwar More 

Brodhead, Wisconsin
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We stay at this hotel every year for our weekend getaway. We got married this year so we made it our honeymoon. We LOVE this hotel. We will continue to go back. The staff is friendly and the location is great. I only wish breakfast during the week ran longer because we are night people so we barely got up... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Wausau, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2015

I have stayed at this hotel many times in the past 4 years and have seen it go down hill. I have given my reviews and doesn't seem to matter. The rooms need upgrading and are dark and dingy. Remotes need to be replaced when broken. This has happened to 2 times to me. The vent would go on and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review

Dear Rachel, Thank you for your feedback, I understand this time you were not pleased with your stay. I can assure you that we are taking every input seriously and making the necessary improvements. Randee Talwar More 

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