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Candlewood Suites Fitchburg

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5421 Caddis Bend, Madison, WI 53711
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1 room 1 guest
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Candlewood Suites Fitchburg
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61 Reviews from our TripAdvisor Community

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Traveler rating
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    22
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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    (15)
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Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

My only complaint is more this site than the hotel, I filtered through for places with free breakfast as we were going to a wedding and wanted to be able to eat in the hotel while getting ready before checkout, this hotel came up as a free breakfast hotel and when I got here they told me they don't have... More 

Was this review helpful? Yes
Jenny O, Manager at Candlewood Suites Fitchburg, responded to this review

Dear mandamn - Thank you for choosing to stay with us!! I am so sorry to hear that you found somewhere there is breakfast included with the stay, could you let us know where you saw that so we can correct it?? It is not a standard for extended stay hotels to include breakfast, and I sincerely apologize you found... More 

Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Great for extended stay visits. I was there for 10 days on my last visit and I am a repeat customer. Stayed here about 3-4 stays in total. Nice to have a kitchen when you're away from home and the rooms are pretty decent. The staff are also very accommodating. My only complaint would be about housekeeping. They only are... More 

Was this review helpful? Yes
BRLA, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 13, 2015

I stayed in one hotel for a few nights while on business in Madison WI, but had an extremely uncomfortable bed (even with extra pillows...and especially considering the price I was paying)! The other hotel seemed unconcerned that my back, neck, and body hurt due to the uncomfortable bed, and seemed offended that I decided to change hotels and still... More 

Was this review helpful? Yes
Jenny O, Manager at Candlewood Suites Fitchburg, responded to this review

Thank you for your kind words. We are so glad you were able to find us and enjoyed your stay. We look forward to seeing you on your next trip to Madison! More 

Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 14, 2015

Spent only one night and was glad to leave. Pills found on bathroom floor, carpet was well used and the room was generally not clean. Dish ware was questionable. Location was good for our dinner plans but that was the only plus. Will not stay at this hotel again.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Fitchburg, responded to this review

Dear otistboneunser, Thank you for staying with us and leaving a review. I am pleased to hear that you liked the location of the hotel. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It sounds like you were disappointed with room cleanliness due to unsatisfactory housekeeping services. Please accept our sincere apologies... More 

1 review
3 of 5 stars Reviewed June 11, 2015 via mobile

If you are here for epic training avoid this hotel if you want to make it to class on time! Rooms are fine, no other complaints....however do NOT advertise free shuttle aervice if you can't follow through. This is my 4th trip to epic and the shuttle gets worse every time. Will advise the company I work for to find... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Fitchburg, responded to this review

Dear babybear324, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept our sincere apologies for the inconvenience you had with the shuttle service. Rest assured that this matter will be looked into. We appreciate your feedback as this is our best resource for improving guest services. While we understand that... More 

Chaffee
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 31, 2015 via mobile

Staff went over and above to help me with anything I needed or asked for. My room was clean and comfortable. Very quiet stay. Safe area to walk to businesses close by. Several amenities you don't normally get or expect. I look forward to staying again.

Was this review helpful? Yes 2
martez2014, General Manager at Candlewood Suites Fitchburg, responded to this review

Hi there! I am so very happy to see that you had a wonderful visit with us, and I am thrilled that our staff went above your expectations to make your stay as great as it could be. We hope that in the future you will return to our hotel and continue to experience a top quality stay. Thank you... More 

Milwaukee, Wisconsin
Level Contributor
9 reviews
5 of 5 stars Reviewed May 30, 2015

I can only speak on the King Suites, There is the place to be when you're away from home. You have a complete kitchen, from coffee cups to dishwasher. I'm in a king suite every time I stay. Oh, and there's a grocery store on the next block.

Was this review helpful? Yes
martez2014, General Manager at Candlewood Suites Fitchburg, responded to this review

Hi there! Thank you so much for your wonderful review of our hotel. We are so very happy to know that you had a great experience. We as a team work hard every day to make sure our guest's needs are taken care of in every way. If you are ever in Madison, please don't hesitate to call and book... More 

Calgary
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 25, 2015

I work every other month in Madison and after work I want to come home to a quite and clean place where I can cook my meals, workout and have a good nights sleep. I have a suite so it is like a nice little apartment with a large bathroom; full size fridge, a two burner cooktop and large microwave...no... More 

Was this review helpful? Yes 2
martez2014, General Manager at Candlewood Suites Fitchburg, responded to this review

Thank you for taking time out your busy schedule to give us feedback. Let me also be the first to say we are so glad that we can be considered your second home away from home . We also glad to see that you enjoy all the amenities that the hotel does provide. We hope we can keep being your... More 

Sandwich, United States
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 19, 2015

I had a minor housekeeping issue.(someones empty water bottle still on the floor)The manager gave us a new room. The second room also had a minor house keeping issue which I didn't mention to him because I didn't want to change rooms again.( someone left their socks under the bed). He made us feel welcomed. The service out weighed the... More 

Was this review helpful? Yes 1
martez2014, General Manager at Candlewood Suites Fitchburg, responded to this review

Thank you for your review. I personally apologize about the second room I moved you into I will have a long conversation with my housekeeping staff. We are glad to hear that you enjoyed your stay and I will inform the staff to keep up the good work. Thank You! More 

Wisconsin Dells, Wisconsin
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

I found this place to be very accomodating and pleasant. Holiday decorations and warm fireplace by the entrance felt very welcoming. Room was very clean with plenty of towels and other items. Front desk employee named Dan was a very kind, helpful person. There is a shuttle that can take you where you need to go if requested with the... More 

Was this review helpful? Yes 2
martez2014, General Manager at Candlewood Suites Fitchburg, responded to this review

Thank you for taking time out of your busy day to give us feedback .We are so glad you enjoyed your stay and we do look forward to seeing you if your ever back in Madison. I will tell the staff to keep up the good work and I'll tell Dan to keep up the good work. Once again Thank... More 

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