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Holiday Inn Madison at The American Center

3.0 of 5 5109 W Terrace Drive, Madison, WI 53718
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Certificate of Excellence 2014
Holiday Inn Madison at The American Center
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Holiday Inn Madison at The American Center
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203 reviews from our community

Traveler rating
    138
    47
    13
    4
    1
See reviews for
38
33
24
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Attica, Michigan
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed here on business for a couple of nights. I'd used the hotel for a week 2-3 years ago and was curious to see how it was now. Overall, the hotel is very nice; the public spaces are well kept and the room was very clean. The WiFi also worked well and breakfast at the lobby restaurant was... More 

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Paris
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed November 6, 2014

Great hotel from the staff hospitality, food, shuttle service. The hotel is close to everything including enterprise rent a car and the gas station to fill up the car for return. Nice and warm inside pool and hot tub, exercise facility has a lot of equipment to choose from. Cleaning staff is spot on. Great airport shuttle.

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Stratford, Connecticut
2 reviews
4 of 5 stars Reviewed October 29, 2014

Great staff, when I notified them I'd left my bag at home, I was given toiletries. Regarding location, the hotel is close to the airport, but a bit of a distance from downtown. Breakfast at the restaurant was great. My room was spacious and clean.

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Davenport, Iowa
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2014

Hotel was very clean and nice. The staff was very friendly and the breakfast in the morning was good. It was pretty far away from center of Madison with not much right around the hotel. We knew that we would just being needing a night stay before heading closer to downtown and this was a good choice. Fair price.

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Long Island
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 7, 2014

Courteous & professional staff booked us into a quiet, clean room. Hotel is located in a nice corporate (quiet) area, but with many restaurants and a shopping center two or so miles away. Will stay here again when I'm in Madison since it is out of the hubbub of the rather overcrowded U Wisconsin & Capital areas. It's about 10... More 

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Our location to the interstate and the main highway into the city makes us convenient to many of the things Madison has to offer. We are within minutes to shopping, movie theatres and many major chain restaurants. We are located in the American Family Business Center, so we are away from the hustle and bustle of the city itself. We... More 

Madison, Wisconsin
1 review
5 of 5 stars Reviewed September 4, 2014

My wife and I attended a function at the Holiday Inn Madison at The American Center last week. As with past functions...the food was excellent! The offerings tasted great and the presentation was flawless. During the function I had the pleasure to meet and chat with Chef Alex. It's no wonder why the food is always so good...Chef Alex and... More 

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thank you for the very favorable review and for giving me the opportunity to recognize Chef Alex and his team for a job well done! The wonderful dishes that he and his staff put out certainly enhance any venue that we host. We pride ourselves in every aspect of our catering department and know we can offer the best to... More 

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 23, 2014

I really wanted to love this place, but I left not that impressed. There were a few highlights: 1. The room was quiet (a big plus) 2. The staff was unbelievably friendly (another big plus) 3. Parking is easy 4. Location A few things detracted from the experience: 1. The bathroom was cramped and the door wouldn't stay open on... More 

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

I would like to apologize for the problems you experienced during your stay. Unfortunately we recently experienced a problem with the cooling unit that affected the fitness room and that problem was repaired immediately. The service that you received with our dining room staff was unacceptable and we have discussed your concerns with the staff member involved. We will continue... More 

Wisconsin
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 11, 2014

We were traveling east through Wisconsin this past weekend and I wanted to stay near and or on I94 to eat and sleep. Came in late ( 9pm ) to Madison and chose Holiday Inn at the America Center. Quality, clean and friendly place to stay. Had a sandwich in the on site Bar and Grill before spending a peaceful... More 

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thank you for sharing your comments with us about your recent stay. Our Madison east side location near I-94 make us convenient to many traveling to Madison. I apologize for the problem you experienced with the slick tub. We take all of our guest comments seriously and will certainly look to see if any corrective action is necessary. Thanks again... More 

Ames, Iowa
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 8, 2014

We had a great experience with this hotel. We didn't spend much time in it and did not use the pool or hot tub, so I can't comment on that. We were mostly outside because the weather was beautiful. This is in a great location, as it's not downtown, but it's easy to get to everything that there is to... More 

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

We are happy to hear that you enjoyed your recent stay and that the weather was nice enough to enjoy Madison. Madison is a wonderful city and your right, there is a lot to do. If your planning a trip to our city again, let us help you by offering some great suggestions on things to see and do. Thank... More 

Winnipeg, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed August 7, 2014

We stayed here for two nights in our way to and from somewhere else; both times we got there really late and left early. It was obvious that the staff tries very hard to serve their guests in a timely manner; when they felt they had made us wait they offered us something for free. Liked the free coffee downstairs,... More 

Was this review helpful? Yes
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

“I must first apologize for the maintenance deficiencies you experienced during your stays. We pride ourselves in the level of service and quality of product we offer our guests and we will see that those items are corrected immediately. It is through guest feedback that we are able to make any necessary improvements to meet our guests expectations. We hope... More 

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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 92
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison

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