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All 63 Madison hotels

Holiday Inn Madison at The American Center

3.0 of 5 Hotel   |   5109 W Terrace Drive, Madison, WI 53718
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Holiday Inn Madison at The American Center
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Ranked #18 of 63 hotels in Madison
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
MelonPicklesMayo Boston, Massachusetts
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  • Reviews (197)
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197 people have reviewed this hotel

Traveler rating
    135
    44
    13
    4
    1
See reviews for
38
32
24
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I really wanted to love this place, but I left not that impressed. There were a few highlights: 1. The room was quiet (a big plus) 2. The staff was unbelievably friendly (another big plus) 3. Parking is easy 4. Location A few things detracted from the experience: 1. The bathroom was cramped and the door wouldn't stay open on... More

Was this review helpful? Yes
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

I would like to apologize for the problems you experienced during your stay. Unfortunately we recently experienced a problem with the cooling unit that affected the fitness room and that problem was repaired immediately. The service that you received with our dining room staff was unacceptable and we have discussed your concerns with the staff member involved. We will continue... More

Wisconsin
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were traveling east through Wisconsin this past weekend and I wanted to stay near and or on I94 to eat and sleep. Came in late ( 9pm ) to Madison and chose Holiday Inn at the America Center. Quality, clean and friendly place to stay. Had a sandwich in the on site Bar and Grill before spending a peaceful... More

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thank you for sharing your comments with us about your recent stay. Our Madison east side location near I-94 make us convenient to many traveling to Madison. I apologize for the problem you experienced with the slick tub. We take all of our guest comments seriously and will certainly look to see if any corrective action is necessary. Thanks again... More

Ames, Iowa
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great experience with this hotel. We didn't spend much time in it and did not use the pool or hot tub, so I can't comment on that. We were mostly outside because the weather was beautiful. This is in a great location, as it's not downtown, but it's easy to get to everything that there is to... More

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

We are happy to hear that you enjoyed your recent stay and that the weather was nice enough to enjoy Madison. Madison is a wonderful city and your right, there is a lot to do. If your planning a trip to our city again, let us help you by offering some great suggestions on things to see and do. Thank... More

Winnipeg, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights in our way to and from somewhere else; both times we got there really late and left early. It was obvious that the staff tries very hard to serve their guests in a timely manner; when they felt they had made us wait they offered us something for free. Liked the free coffee downstairs,... More

Was this review helpful? Yes
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

“I must first apologize for the maintenance deficiencies you experienced during your stays. We pride ourselves in the level of service and quality of product we offer our guests and we will see that those items are corrected immediately. It is through guest feedback that we are able to make any necessary improvements to meet our guests expectations. We hope... More

Medford, Oregon
Top Contributor
114 reviews 114 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here recently with a group from work. The hotel is very nice and the rooms were in good condition. The staff was very nice and their shuttle service was very accomodating. Nice that there is a bar and restauarnt on site. Food and drinks were good and reasonably priced. The only complaint I had and this was confirmend by... More

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thanks for the positive feedback! We recently upgraded our TV provider offering our guests a larger selection of channels as well as premium movie stations. We have contacted our provider and expressed your concerns and we are working with them to see what can be done to correct the delay. It is always our goal to offer the best in... More

Hot Springs Village, Arkansas
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

Over the years many of the Holiday Inn hotels have become timeworn (not the HI Express hotels, which are usually very good). This was certainly not the case at the Madison HI. The hotel is lovely and the staff is very friendly and helpful. Plus, after a day of battling road construction it was nice to find they had a... More

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

We certainly have our share of road construction in the area and we are glad that after battling it all day you were able to relax in our restaurant and bar. We are proud of the wonderful facilities and the level of service we offer to each of our guests. Each member of our team goes above and beyond to... More

bonz65
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed there Sunday 7/20/14 Wonderful staff. Nice pool with BB nets. Bartender was great! Room was wonderful! The fitness center was very clean and appeared to be in good working order (did not use it but I talked to a person who was pleased)

Was this review helpful? Yes 2
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

It is always a pleasure to read comments that recognizes the great staff that we have. Each member of our team does everything they can to make each guest's stay a memorable experience. Our facilities speak for themselves and you endorsed the fact that our staff is top notch. thank You More

Milwaukee WI
Contributor
19 reviews 19 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 15, 2014

We recently stayed here for 2 nights. I was very pleased with the staff at check in, they were very accommodating and pleasant to talk to. We found the wonderful breakfast buffet - with excellent service, to be superb. The rooms were clean, spacious. It was very hot while we were there, and the air conditioner worked wonderfully!! My family... More

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thanks for the wonderful feedback! We offer one of the best breakfast buffets around offering a great assortment of items. Our kitchen staff always goes above and beyond. The same is true with our housekeeping staff. They know the importance of offering each guest a clean and comfortable room upon their arrival. Thanks for staying with us and we hope... More

West Hartford, Connecticut
Top Contributor
63 reviews 63 reviews
63 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 27, 2014

I've stayed at this hotel for at least 30 nights this year and I have nothing to complain about! The hotel is still pretty new, so my rooms were always big, clean and comfortable. It's very convenient to have a bar/restaurant in the hotel and it's pretty decent. The best thing by far is the gym - I wish all... More

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1 review
5 of 5 stars Reviewed June 9, 2014

We would like to thanks the staff at the Holiday Inn at The American Center for their superb efforts and service for our group. We hosted over 100 people in in their hotel last weekend. The staff was flawless and well organized in accommodating all of us! We highly appreciate their efforts. See you next year!!

Was this review helpful? Yes
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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Madison #15 Romantic Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
Award Winning Holiday Inn. ... more   less 
Number of rooms
92

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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