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All 62 Madison hotels

Holiday Inn Madison at The American Center

3.0 of 5 Hotel   |   5109 W Terrace Drive, Madison, WI 53718
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Holiday Inn Madison at The American Center
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90%
Ranked #20 of 62 hotels in Madison
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 15, 2014
Pathfinder1956 Boston, Massachusetts
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184 people have reviewed this hotel

Traveler rating
    129
    38
    12
    4
    1
See reviews for
33
32
24
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Top Contributor
85 reviews 85 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 15, 2014

For a business hotel this is OK. Not at all luxurious. But, hey, the rate was $69/night, corporate rate. The rooms are clean and basic. Free Internet, some soap and shampoo. No tub, it's an enclosed shower. The view is nothing to speak of. The restaurant has a breakfast buffet which unimaginative but basic fuel and the staff is nice.... More

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

I apologize that you found our property to be just “OK” on your recent visit. It is our goal to have every guest leave satisfied with their stay and pleased with the level of service they received. I will take your comments on those areas that we fell short and share them with our staff. It is our goal to... More

WI
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 9, 2014

This is a very nice hotel on Madison's east side near the freeway. My room was clean and the HVAC system was adequate, but a bit on the noisy side. Furnishings were in good condition. Technology was the reason my ratting is not the best. 1) no outlets near the bed for phone/tablet charging. 2) the TV had no HDMI... More

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

We understand the importance of staying up to date with technology and we have placed a greater emphasis on upgrading to a higher level over time. We recently updated our TV selection through a new provider and are eliminating those stations in the channel directory that are not available. With this upgrade, we have increased the number of HD stations... More

Portland, Indiana, Usa
1 review
5 of 5 stars Reviewed December 11, 2013

Holiday in at Uniontown was fantastic! Hotel reservation through hotels.com cost me $60. Never again. Staff was extremely accommodating. Location for travel in the area was ideal. New mattresses in some places would be great. Restaurant in hotel was wonderful.

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Senior Contributor
27 reviews 27 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 10, 2013 via mobile

We stayed at the Holiday Inn after the Badger football game. Our room was on the 5th floor. The hotel was quiet and we got a good night's sleep. We had plenty of space in our room. It was very clean. The bed was comfortable and there were plenty of pillows. We had a nice tv so we could watch... More

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thank you for the wonderful review! We are pleased to see that you found our property to be clean and comfortable and that your stay with us was relaxing. We will certainly share your comments with our team members as it is always great to see such a great review. We hope to see you again when in Madison. GO... More

Top Contributor
81 reviews 81 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 4, 2013

Stay at this place in Madison. Great staff the rooms were comfortable. Hotel was clean. This place had the best exercise room I have ever seen at a chain restaurant. As a marathoner/athlete who is on the road a lot, the work out facilities make a huge difference to me!!! Nice work

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thanks for the great review! Providing a quality product and exceptional service are always our goal. We are happy to see that your stay with us was an enjoyable one. Our fitness room is by far the best in the area providing state of the art Matrix equipment. We often hear from our guests how much they love the fitness... More

New York, USA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2013

I just returned from a week at the H.I. Madison at The American Center. Location is in an industrial park several highways so easy access for a road trip overnight or for navigating the Madison East area. Less than 10 minutes to the Capital. We stayed on the 5th floor which I believe they call the Club Floor-Nice room, large... More

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Wisconsin
Top Contributor
120 reviews 120 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed November 3, 2013 via mobile

Check in efficient friendly. Room clean and spacious. Blackout curtains and nice bathroom amenities. Bed supper comfy and nice TV. Room in fourth floor very quiet. Paid extra for breakfast don't bother. .. food in buffet old and pancakes hard as a rock! Service sketchy, asked twice for silverware, twice for water for a table of four and she brought... More

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IHGCare, Guest Relations Manager at Holiday Inn Madison at The American Center, responded to this review

Dear FastGirl39, Thank you for taking the time to write us a review regarding your recent stay. it is really nice to know that you have enjoyed the room and its amenities. I am truly sorry to hear that the breakfast served during your travel did not live up to your expectations. Your comments are being shared with the hotel... More

Janesville, Wisconsin
1 review
5 of 5 stars Reviewed October 26, 2013

This hotel will go out of their way to help any guest. The shuttle is a great extra to take when you do not know the area very well. check in was fast and the girls where very nice and informative. The rooms are very clean and a safe place to be in.

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

We pride ourselves in the level of customer service provided to all of our guests, making sure that your stay with us and your visit to Madison are an enjoyable experience. Our complimentary shuttle available to all of our guests, provides transportation to and from the Dane County airport as well as to area businesses within five miles of the... More

1 review
5 of 5 stars Reviewed September 25, 2013

Great location. Clean rooms. Excellent guest service! Kristin Mitchell was amazing -very attentive, welcoming and friendly!! Food was excellent - very fresh and flavorful!!! Casey and Brandon were wonderful! Will definitely be back. Thank you! Thank you!

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Wow thanks for the great review. It is not often that staff members are mentioned by name but thank you for doing so. I have shared your compliments with Casey, Kristin and Brandon and they were honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for a job well done! We thank... More

No. California
Top Contributor
127 reviews 127 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 21, 2013

This property is a bit removed from the Capitol (our destination) but there was a triathlon and football game that weekend Distance was approximately 8 miles. The room was quite comfortable and clean. The staff was friendly and accommodating and handled the crowd well. They printed out a map of nearest restaurants and grocery store. We would recommend this property.

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Additional Information about Holiday Inn Madison at The American Center

Also Known As:
Holiday Inn Madison At The American Hotel
Holiday Inn Madison At The American Hotel Madison
Holiday Inn Madison
Madison Holiday Inn
Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Madison
#20 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Official Description (provided by the hotel):
Award Winning Holiday Inn. ... more   less 
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