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All 63 Madison hotels

Holiday Inn Madison at The American Center

3.0 of 5 Hotel   |   5109 W Terrace Drive, Madison, WI 53718
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91%
Ranked #17 of 63 hotels in Madison
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
TRC70 Medford, Oregon
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  • Reviews (193)
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193 people have reviewed this hotel

Traveler rating
    134
    42
    12
    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Medford, Oregon
Top Contributor
110 reviews 110 reviews
33 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here recently with a group from work. The hotel is very nice and the rooms were in good condition. The staff was very nice and their shuttle service was very accomodating. Nice that there is a bar and restauarnt on site. Food and drinks were good and reasonably priced. The only complaint I had and this was confirmend by... More

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Hot Springs Village, Arkansas
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Over the years many of the Holiday Inn hotels have become timeworn (not the HI Express hotels, which are usually very good). This was certainly not the case at the Madison HI. The hotel is lovely and the staff is very friendly and helpful. Plus, after a day of battling road construction it was nice to find they had a... More

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

We certainly have our share of road construction in the area and we are glad that after battling it all day you were able to relax in our restaurant and bar. We are proud of the wonderful facilities and the level of service we offer to each of our guests. Each member of our team goes above and beyond to... More

bonz65
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there Sunday 7/20/14 Wonderful staff. Nice pool with BB nets. Bartender was great! Room was wonderful! The fitness center was very clean and appeared to be in good working order (did not use it but I talked to a person who was pleased)

Was this review helpful? Yes 2
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

It is always a pleasure to read comments that recognizes the great staff that we have. Each member of our team does everything they can to make each guest's stay a memorable experience. Our facilities speak for themselves and you endorsed the fact that our staff is top notch. thank You More

Milwaukee WI
Contributor
19 reviews 19 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed here for 2 nights. I was very pleased with the staff at check in, they were very accommodating and pleasant to talk to. We found the wonderful breakfast buffet - with excellent service, to be superb. The rooms were clean, spacious. It was very hot while we were there, and the air conditioner worked wonderfully!! My family... More

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thanks for the wonderful feedback! We offer one of the best breakfast buffets around offering a great assortment of items. Our kitchen staff always goes above and beyond. The same is true with our housekeeping staff. They know the importance of offering each guest a clean and comfortable room upon their arrival. Thanks for staying with us and we hope... More

West Hartford, Connecticut
Top Contributor
55 reviews 55 reviews
55 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I've stayed at this hotel for at least 30 nights this year and I have nothing to complain about! The hotel is still pretty new, so my rooms were always big, clean and comfortable. It's very convenient to have a bar/restaurant in the hotel and it's pretty decent. The best thing by far is the gym - I wish all... More

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1 review
5 of 5 stars Reviewed June 9, 2014

We would like to thanks the staff at the Holiday Inn at The American Center for their superb efforts and service for our group. We hosted over 100 people in in their hotel last weekend. The staff was flawless and well organized in accommodating all of us! We highly appreciate their efforts. See you next year!!

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Mount Vernon, Ohio, United States
Top Contributor
89 reviews 89 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 7, 2014

This is a relatively new and clean HI. The staff is friendly and the lobby is inviting. There are free weights and a weight machine in the fitness room which is a treat considering that most place only have a treadmill and a bike. My room was spacious but I was near the elevator which had strange wind notices all... More

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Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here 2 nights on a business trip. This is a newer hotel. Found my queen room to be quite comfortable and sparkly clean. I have recently found that I sleep really well in the Holiday Inns. The beds are comfortable and they have great pillows, too. The exercise facility is better than average for a hotel; free weights, smith... More

Was this review helpful? Yes 1
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2014

This Holiday Inn is perfectly situated for us as a stop-over between central Indiana and Minneapolis (just can't make that 10-hr trip all in one day anymore!). The staff is consistently friendly and helpful, the lobby fireplace and aquarium very pleasant, the restaurant convenient and reasonably good (really good coffee) with lots of tv screens. All the rooms we have... More

Was this review helpful? Yes 3
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

Thanks for the positive feedback. It's a pleasure to hear that each time you have stayed at the Holiday Inn Madison, we have met your expectations and that your stay with us was enojyable. We look forward to seeing you on that next multi state trip. More

Boston, Massachusetts
Top Contributor
100 reviews 100 reviews
39 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 15, 2014

For a business hotel this is OK. Not at all luxurious. But, hey, the rate was $69/night, corporate rate. The rooms are clean and basic. Free Internet, some soap and shampoo. No tub, it's an enclosed shower. The view is nothing to speak of. The restaurant has a breakfast buffet which unimaginative but basic fuel and the staff is nice.... More

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Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review

I apologize that you found our property to be just “OK” on your recent visit. It is our goal to have every guest leave satisfied with their stay and pleased with the level of service they received. I will take your comments on those areas that we fell short and share them with our staff. It is our goal to... More

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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Madison #15 Romantic Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
Award Winning Holiday Inn. ... more   less 
Number of rooms
92

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